A client of ours is looking to hire an order processing specialist to help enter their customer orders into the data base. In this role you will be responsible for communicating with internal and external parties to ensure that orders are processed in a timely manner for the customer!
ORDER PROCESSING SPECIALIST DUTIES
• New order entry o Entering customer PO’s into NetSuite and reviewing price, availability, shipment method and all other details and Advising internal team of any corrections needed or any discrepancies
• Communicating with customer as instructed to make corrections to PO and ensuring revised PO is received and corrected
• Assisting freight coordinator with booking freight and package shipments, and providing shipping documents to warehouse team and internal personnel
• Contacting freight carriers who are late picking up confirmed shipments
• Communicating effectively with sales rep, customer service team, warehouse team, & freight coordinator to ensure timely delivery to customer
• Providing customers with shipment status and tracking details as orders are shipped
• Communicating back order/stock status to various stakeholders as instructed
• Communicating with accounting to adjust inventory if errors are identified
• Fielding customer questions and complaints and owning responsibility for resolving
• Assembling and providing marketing materials to customer
• Other tasks and responsibilities as assigned
JOB SKILLS
• Precision, attention to detail, and excellent communication
• Ability to manage and prioritize multiple time-sensitive tasks
• Customer service mindset
• Microsoft Office suite
• Oracle NetSuite preferred
• Willingness to participate in on-the-job training
• Experience using a CRM platform is also preferred