<p><strong>Salesforce Development Technical Manager (Direct Hire, Fully Remote – Iowa, Dallas TX, or Austin TX Residents Only)</strong></p><p>Are you ready to USE your current TECHNICAL SALESFORCE DEV & MANAGEMENT SKILLS and steer Salesforce innovation for a rapidly growing national organization? We are hiring a key Salesforce Development Technical Managers to help drive our newly forming team through an exciting period of expansion.</p><p><strong>***You MUST HAVE technical Salesforce CRM Dev skills PLUS PRIOR DIRECT REPORT EXPERIENCE. YOU WILL LEAD A TECH TEAM OF SALESFORCE DEVELOPERS! ***</strong></p><p>Position: Salesforce Development Technical Manager</p><p> <strong>Type:</strong> Direct Hire – Permanent, Full-Time</p><p> <strong>Location:</strong> 100% Remote–Candidates must reside in Iowa, or in Dallas or Austin, Texas</p><p> <strong>Work Authorization:</strong> Only EAD, Green Card, or US Citizens. No sponsorship provided.</p><p><strong>What You’ll Do:</strong></p><ul><li>Lead and manage a team of Salesforce developers, setting technical direction and mentoring direct reports.</li><li>Develop and deliver robust, scalable custom solutions using APEX, LWC, and Salesforce declarative tools.</li><li>Architect and implement Salesforce features across Sales Cloud, Service Cloud, and Experience Cloud in multi-org enterprise environments.</li><li>Guide best practices, conduct code reviews, and provide strategic advice for complex, large-scale Salesforce implementations.</li><li>Collaborate with business and technical teams to translate user stories into impactful solutions.</li><li>Oversee DevOps, deployment practices, and technical documentation across projects.</li></ul><p><strong>What We’re Looking For:</strong></p><ul><li>Experience managing or supervising Salesforce technical teams (<strong>direct reports required).</strong></li><li>Deep hands-on expertise with APEX coding, Lightning Web Components (LWC), and Salesforce configuration (flows/workflows).</li><li>Proficiency with one or more Salesforce Clouds, with preference for Sales, Service, and Experience Cloud.</li><li>Solid understanding of Salesforce data storage, API limits, Platform Event Architecture (Pub/Sub frameworks), and deployment processes.</li><li>Exposure to Data Cloud and Agentforce AI is a plus.</li><li>10+ years of Salesforce development experience in complex, large-scale settings.</li><li>Relevant Salesforce certifications (App Builder, Developer, or Architect) are highly valued.</li></ul><p><strong>Compensation:</strong></p><ul><li>Competitive salary of $150,000–$165,000 base plus up to $17,000 annual bonus (total comp up to $175,000). Generous benefits package.</li><li>People-first culture emphasizing work/life balance, flexibility, and professional growth.</li></ul><p><strong>Ready to Lead?</strong></p><p> For immediate and confidential consideration, reach out directly to Carrie Danger, SVP of Permanent Placement:</p><ul><li>Office: 515-259-6087</li><li>Mobile: 515-991-0863</li><li>Email: (found on MY LinkedIn profile)</li><li> Your application will remain confidential; resumes will never be shared without your permission.</li></ul><p>Take your Salesforce career to the next level—apply today to join a fast-growing, high-impact team!</p>
<p><strong>Salesforce Developer IV (Technical Lead)</strong></p><p><strong>Service Type:</strong> Contract-to-Hire</p><p><strong>Location:</strong> Onsite (Hybrid – Central Ohio or Minnesota)</p><p><br></p><p><strong>Job Overview</strong></p><p>A leading enterprise Salesforce Center of Excellence (COE) is seeking a Salesforce Technical Lead to support development activities across multiple Salesforce platforms. This role requires strong hands‑on Salesforce development experience, the ability to lead and mentor a development team, and experience driving technical design, proof of concepts, and best practices.</p><p>The ideal candidate will independently build components, guide developers, and partner with architects, DevOps, and QA teams.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><p><strong>Technical Leadership</strong></p><ul><li>Lead development efforts and mentor Salesforce developers on coding standards, performance, and best practices.</li><li>Build and unit test components independently; collaborate with QA and Dev teams to resolve issues.</li><li>Provide direction for research on new Salesforce capabilities and platform enhancements.</li><li>Lead proof‑of‑concept (POC) projects evaluating new designs, integrations, and patterns.</li></ul><p><strong>Core Salesforce Development</strong></p><ul><li>Demonstrate expertise in: Apex, Lightning Web Components (LWCs), Flows, Triggers, Complex Formulas, Workflows, and Security.</li><li>Create and maintain technical patterns, documentation, and best practices for COE delivery teams.</li></ul><p><strong>Agile & DevOps</strong></p><ul><li>Participate in Agile ceremonies including sprint planning, standups, backlog refinement, retros, and code reviews.</li><li>Support improvements to DevOps processes (CI/CD pipelines, monitoring, automation, environment management).</li></ul><p><strong>Integration & Architecture</strong></p><ul><li>Understand enterprise‑level integration concepts such as event processing, APIs, and cross‑system data exchange.</li><li>Evaluate Salesforce and third‑party solutions, creating POCs to support design and product decisions.</li></ul>
<p>A large academic institution is seeking a skilled and strategic <strong>Salesforce Developer</strong> with expertise in <strong>Service Cloud</strong> to support and expand its existing Salesforce platform. This role will play a key part in optimizing Service Cloud features such as agent support, generic agent deployment, research documentation, and intelligent search functionalities.</p><p>This developer will also contribute to a broader initiative to implement and standardize Salesforce usage across multiple organizations within the institution, offering technical leadership and support during this expansion.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Further develop and enhance the existing Salesforce Service Cloud implementation with a focus on:</li><li>Agent setup and optimization</li><li>Deployment of generic agents</li><li>Research documentation integration and workflows</li><li>Intelligent and federated search functionalities</li><li>Collaborate with stakeholders across departments to align development with institutional needs</li><li>Serve as a subject matter expert for Service Cloud capabilities and best practices in a higher education environment</li><li>Develop custom Salesforce components (Apex classes, Lightning components, Flows, Visualforce, etc.) and integrate third-party tools where appropriate</li><li>Maintain platform scalability, security, and compliance across multi-organization use</li><li>Support user adoption through documentation, training, and troubleshooting</li><li>Partner with cross-functional teams to support reporting, analytics, and user feedback loops</li></ul><p><br></p>
<p>The Salesforce Developer will focus on developing scalable and maintainable frontend JavaScript and backend Apex solutions within the Salesforce ecosystem. This role requires collaboration with product managers to define project scopes and roadmaps, particularly in the legal domain and Briefcase. The ideal candidate will demonstrate proactivity, problem solving skills, an ownership mentality, ensuring data accuracy and integrity while adapting to the evolving analytics landscape.</p><p><strong>Key Tasks and Responsibilities</strong></p><ul><li>Develop scalable and maintainable frontend JavaScript and backend Apex solutions in the Salesforce ecosystem.</li><li>Collaborate with legal stakeholders to translate requirements into technical solutions.</li><li>Perform basic configuration changes in Salesforce, including modifying permissions and updating records.</li><li>Create and manage escalations in multiple ticketing systems.</li><li>Ensure data accuracy and integrity in all deliverables.</li><li>Build and maintain API integrations with third-party systems.</li><li>Troubleshoot production issues and provide ongoing support.</li></ul><p><br></p>
<p>Are you experienced in supporting Salesforce as a platform and not just using it as an end user? We’re looking for a Salesforce Platform Specialist with hands-on technical support experience. This role is ideal for someone who understands how Salesforce works behind the scenes and can troubleshoot issues across permissions, integrations, data, automations, and Service Cloud functionality. You will support a large, fast-paced retail network using Salesforce at the core of its operations.</p><p>What You’ll Do</p><p>• Provide technical support for Salesforce and integrated platforms via phone, Microsoft Teams, and ServiceNow</p><p>• Troubleshoot issues related to permissions, integrations, workflows, Lightning functionality, and custom objects</p><p>• Administer users and licenses for a Salesforce org with 1,000+ users, including roles, profiles, public groups, and permission sets</p><p>• Use Apsona, Data Loader, and Workbench to import, update, and export data</p><p>• Support Salesforce Service Cloud features such as case management and automation</p><p>• Investigate and resolve API-related issues using Postman to simulate calls and verify data transactions</p><p>• Partner with internal teams to improve workflows, eliminate repeat issues, and enhance overall system efficiency</p><p><br></p><p>Interested?</p><p>Please submit resumes to sally.lander@roberthalf.(com) for immediate consideration.</p>
<p>We are seeking a skilled and proactive Mid-Level Salesforce Administrator to support and enhance our Salesforce environment. This role is ideal for someone with solid hands-on experience who can balance day-to-day support with small-scale builds and configuration tasks. The ideal candidate will be comfortable gathering requirements, asking business analyst-style questions, and translating business needs into effective Salesforce solutions.</p><p><br></p><ul><li>Provide daily support for Salesforce users, including troubleshooting and resolving external-facing Cases.</li><li>Administer and configure Experience Cloud and Service Cloud, including portals, dashboards, and bots.</li><li>Manage user lifecycle tasks: setup, deactivation, role/profile assignments, and permission sets.</li><li>Maintain and build custom fields, page layouts, record types, Lightning pages, and picklists.</li><li>Create and optimize Reports and Dashboards to support business insights.</li><li>Design and implement Salesforce Flows and other automation tools to streamline processes.</li><li>Handle smaller configuration requests and enhancements with minimal supervision.</li><li>Collaborate with stakeholders to gather requirements and translate them into technical solutions.</li><li>Ensure thorough documentation of configurations, processes, and user guides.</li><li>Monitor system performance and recommend improvements.</li><li>Support multiple Salesforce instances and assist with upgrades and enhancements.</li><li>Track work and collaborate on tasks using Azure DevOps or similar tools.</li><li>Respond to general Salesforce-related questions and provide guidance to users.</li></ul><p><br></p>
<p>The Salesforce Developer will focus on developing scalable and maintainable frontend JavaScript and backend Apex solutions within the Salesforce ecosystem. This role requires collaboration with product managers to define project scopes and roadmaps, particularly in the legal domain and Briefcase. The ideal candidate will demonstrate proactivity, problem solving skills, an ownership mentality, ensuring data accuracy and integrity while adapting to the evolving analytics landscape.</p><p><strong>Key Tasks and Responsibilities</strong></p><ul><li>Develop scalable and maintainable frontend JavaScript and backend Apex solutions in the Salesforce ecosystem.</li><li>Collaborate with legal stakeholders to translate requirements into technical solutions.</li><li>Perform basic configuration changes in Salesforce, including modifying permissions and updating records.</li><li>Create and manage escalations in multiple ticketing systems.</li><li>Ensure data accuracy and integrity in all deliverables.</li><li>Build and maintain API integrations with third-party systems.</li><li>Troubleshoot production issues and provide ongoing support.</li></ul><p><br></p>
<p>We are seeking an experienced Senior Salesforce Technical Lead to oversee the design and implementation of scalable Salesforce solutions for our organization. This role involves leading both the technical and administrative aspects of Salesforce, ensuring best practices in coding, architecture, and collaboration with stakeholders to deliver robust technical solutions.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead the technical design and implementation of solutions across Financial Services Cloud, Salesforce Industries, Broker Insurance and Revenue Cloud, Marketing Cloud, and Digital Experience.</li><li>Develop and maintain custom code using Apex and Lightning Web Components, as well as automate processes with Flows and Process Builder.</li><li>Maintain and optimize the Salesforce data model to support evolving business processes and scalable growth.</li><li>Administer the Salesforce platform, including user access management, security, data integrity, and overall system configuration.</li><li>Collaborate closely with enterprise architecture and other teams to ensure alignment with corporate technology standards and long-term strategy.</li><li>Support and contribute to Salesforce transformation programs, driving continuous improvement.</li><li>Oversee platform health by monitoring system performance, managing release cycles, and optimizing operations.</li><li>Implement and drive DevOps practices, including CI/CD pipeline management, version control, and environment management.</li><li>Ensure compliance with data governance, security, and regulatory requirements throughout the platform.</li></ul>
<p>We are looking for a dedicated Salesforce Technical Analyst to join our team. In this position, you will play a pivotal role in supporting a growing retail network by leveraging your technical expertise and problem-solving skills. Your contributions will enhance the interaction between retail teams and homeowners, ensuring seamless operations and continuous improvement.</p><p><br></p><p>Responsibilities:</p><p>• Provide application support for Salesforce, ensuring timely resolution of issues and adherence to service level agreements.</p><p>• Utilize ServiceNow and other tools to manage support requests efficiently and accurately.</p><p>• Collaborate with team members to share knowledge, foster learning, and achieve collective goals.</p><p>• Identify opportunities for process improvement, offering solutions to reduce recurring service tickets and enhance system performance.</p><p>• Apply critical thinking and technical expertise to troubleshoot and resolve Salesforce-related challenges.</p><p>• Maintain and improve Salesforce Service Cloud functionalities to meet business needs.</p><p>• Conduct regular system audits and provide recommendations for optimization.</p><p>• Support the onboarding and training of team members to ensure consistent application usage.</p><p>• Manage time effectively to prioritize tasks and deliver results in a fast-paced environment.</p><p>• Assist in the implementation of best practices to enhance the user experience and operational efficiency.</p>
We are looking for an experienced Project Manager/Senior Consultant to join our team in Sun Prairie, Wisconsin. This contract-to-permanent position requires a detail-oriented individual with extensive expertise in managing complex IT projects, particularly within the insurance industry. The ideal candidate thrives in a collaborative environment, is familiar with Salesforce implementations, and is capable of working across time zones to ensure project success.<br><br>Responsibilities:<br>• Lead and oversee end-to-end IT project management initiatives, ensuring timely delivery and adherence to quality standards.<br>• Collaborate with cross-functional teams to implement Salesforce solutions tailored to business needs.<br>• Coordinate project activities, including planning, execution, and monitoring, while adhering to Agile Scrum methodologies.<br>• Manage stakeholder communication effectively, ensuring alignment on project goals and progress.<br>• Travel to company locations 2-3 times per year to facilitate project collaboration and review.<br>• Develop and maintain project documentation, including timelines, budgets, and risk assessments.<br>• Utilize Atlassian Jira for tracking project progress and managing tasks.<br>• Ensure seamless integration of Salesforce environments and development processes.<br>• Provide strategic guidance and program management expertise to align project outcomes with organizational objectives.<br>• Work effectively within Australian time zones to support global project requirements.
We are looking for an experienced Senior Software Engineer to join our team in Glen Allen, Virginia. This role is focused on Salesforce systems, requiring expertise in aligning technical solutions with business strategies to deliver optimized user experiences. As part of this long-term contract position, you will play a pivotal role in designing, configuring, and implementing scalable Salesforce solutions tailored to organizational needs.<br><br>Responsibilities:<br>• Act as the Salesforce subject matter expert, translating business requirements into technical specifications and scalable system designs.<br>• Lead the optimization of Salesforce functionality, including automation workflows and data integrity, to support strategic business objectives.<br>• Collaborate with internal teams and external vendors to ensure solutions align with compliance standards and organizational goals.<br>• Partner with stakeholders to identify operational needs and define system goals for Salesforce enhancements.<br>• Facilitate design sessions and prototype new Salesforce features to improve business processes and information flow.<br>• Develop and maintain comprehensive documentation of Salesforce designs, workflows, and integration maps.<br>• Analyze current practices and implement enhancements to continuously improve Salesforce workflows.<br>• Ensure that all Salesforce designs include proper security measures and controls.<br>• Troubleshoot and resolve Salesforce-related incidents while adhering to established problem management processes.<br>• Represent Salesforce modifications and projects in forums such as Change Control Boards and technical review meetings.
<p>We are looking for an experienced ERP/CRM Consultant to join our team in Wall, New Jersey. This is a contract-to-permanent position, offering a unique opportunity to contribute to innovative solutions. The ideal candidate will leverage their expertise in Salesforce platforms and client-side scripting to support business processes and deliver effective system configurations.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement configurations within Salesforce Lightning Platform to support organizational needs.</p><p>• Collaborate with stakeholders to gather and document business requirements effectively.</p><p>• Utilize client-side scripting to customize and optimize system functionalities.</p><p>• Create and maintain APIs to enable seamless integrations with external systems.</p><p>• Perform Salesforce administration tasks, including user management and system maintenance.</p><p>• Design and develop solutions within Salesforce Sales Cloud to enhance sales workflows.</p><p>• Ensure quality control and configuration management for all system updates and implementations.</p><p>• Provide technical guidance and support to teams to ensure smooth adoption of new functionalities.</p><p>• Conduct testing and troubleshooting to identify and resolve system issues.</p><p>• Deliver detailed documentation for system configurations and development processes.</p>
<p>We are looking for a skilled Business Intelligence (BI) Engineer to join our team in Maryland. In this role, you will oversee Salesforce administration, develop business intelligence solutions, and create custom reports to support informed decision-making. This position offers an opportunity to work with cutting-edge tools and collaborate with stakeholders across the organization.</p><p><br></p><p>Responsibilities:</p><p>• Administer and configure the Salesforce platform to ensure optimal functionality.</p><p>• Design and implement automated workflows to streamline business processes.</p><p>• Develop and maintain dashboards and reports within Salesforce to provide actionable insights.</p><p>• Align business intelligence strategies with enterprise data management practices.</p><p>• Collaborate with stakeholders to create custom reports tailored to organizational needs.</p><p>• Analyze data using Power BI or Tableau to support business objectives.</p><p>• Ensure adherence to best practices in data governance and reporting.</p><p>• Provide technical expertise and support for BI-related tools and technologies.</p><p>• Stay updated on the latest advancements in Salesforce and BI technologies to drive innovation.</p>
<p>A large academic institution is seeking a proactive and strategic <strong>Business Process Analyst</strong> to evaluate, optimize, and support business operations related to its <strong>Salesforce Service Cloud</strong> platform. This individual will work closely with department heads and stakeholders across multiple departments, providing insight and recommendations to improve student-facing services, advisor workflows, and internal processes.</p><p>This role will serve as a key bridge between business operations and technical development, helping to ensure the institution is making the most effective and efficient use of its Salesforce platform.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Evaluate existing workflows, procedures, and systems related to Salesforce Service Cloud</li><li>Conduct process mapping and gap analysis to identify inefficiencies and recommend improvements</li><li>Collaborate with department leaders to advise on optimal usage of Salesforce for case management, student support, knowledge management, and agent automation</li><li>Support the configuration and optimization of Service Cloud agents, case routing, and automation processes</li><li>Lead discovery sessions and conduct interviews with advisors, student support teams, and administrators to understand current-state operations</li><li>Research best practices in higher education, particularly in how academic advising and student services are delivered using CRM tools</li><li>Serve as a liaison between functional departments and the Salesforce technical team to translate business needs into system enhancements</li><li>Track and document recommendations, create standard operating procedures (SOPs), and assist in training efforts across departments</li><li>Support the broader implementation of Salesforce Service Cloud across academic and administrative units</li></ul><p><br></p>
We are looking for a highly organized Sales Coordinator to join our team in Orlando, Florida. This Contract to permanent position involves providing administrative support to a dynamic sales team, ensuring smooth operations and efficient data management. The ideal candidate will have proven experience with Salesforce and a strong background in administrative tasks.<br><br>Responsibilities:<br>• Collaborate closely with sales representatives to input and manage customer data within Salesforce.<br>• Maintain accurate records and ensure timely updates of sales information.<br>• Provide administrative support by scheduling meetings, managing calendars, and coordinating appointments.<br>• Handle inbound calls professionally and assist with customer inquiries.<br>• Organize and prioritize tasks to support the sales team's goals.<br>• Ensure seamless integration of Salesforce into daily operations.<br>• Assist in generating reports and analyzing sales data for team performance evaluation.<br>• Support the team in achieving sales targets by streamlining administrative processes.<br>• Coordinate with internal departments to facilitate smooth communication and workflow.<br>• Participate in in-person interviews and onboarding processes to integrate seamlessly into the team.
<p>We are looking for a dynamic and detail-oriented Operations Specialist to join our team in Metairie, Louisiana. This role is a short-term contract to permanent position, offering an exciting opportunity to contribute to key operations within the transport industry. The ideal candidate will provide essential support across sales, marketing, and logistics, ensuring smooth coordination between teams and delivering exceptional service to customers.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and format proposals and quotes using Salesforce, ensuring accuracy and timely submission.</p><p>• Follow up on outstanding proposals, collaborating with Territory Sales Managers and customers to drive progress.</p><p>• Maintain detailed records of outreach efforts and update sales documentation as needed.</p><p>• Provide backup support to the Logistics Coordinator, assisting with logistics operations and tasks.</p><p>• Contribute to marketing initiatives by managing print and digital advertisements, updating website content, and enhancing the company's LinkedIn presence.</p><p>• Organize and execute event logistics for tradeshows, customer events, and internal appreciation gatherings.</p><p>• Assist in updating company brochures and coordinating marketing campaigns to align with organizational goals.</p><p>• Support the planning and execution of travel arrangements and company-wide events.</p><p>• Collaborate with cross-functional teams to ensure seamless communication and operational efficiency.</p><p>• Monitor and maintain company databases, ensuring data integrity and accessibility.</p>
We are looking for a detail-oriented Accounts Receivable Clerk to join our team on a long-term contract basis in Charlotte, North Carolina. In this role, you will play a key part in ensuring the accuracy and efficiency of payment postings, collections, and billing processes. This is an excellent opportunity to work with a collaborative team and contribute to maintaining smooth financial operations.<br><br>Responsibilities:<br>• Record and post incoming payments accurately using Accounting Seed within Salesforce.<br>• Manage commercial collections to ensure timely receipt of outstanding balances.<br>• Perform cash application duties, including reconciling payments and resolving discrepancies.<br>• Handle cash collection processes to support the organization's financial goals.<br>• Assist with billing functions, ensuring invoices are accurate and delivered promptly.<br>• Collaborate with the accounting team to streamline accounts receivable operations.<br>• Receive training from staff accountants to ensure seamless integration into workflows.<br>• Support the team during system transitions and migrations as needed.<br>• Maintain organized and up-to-date payment records for auditing and reporting purposes.<br>• Communicate effectively with clients and internal teams regarding financial transactions.
<p><strong>Location:</strong> Hybrid — <em>2 days per month on-site in New Hampshire</em></p><p><strong>Employment Type:</strong> Full-Time</p><p><strong>About the Role</strong></p><p>We’re seeking a talented <strong>Software Engineer</strong> with deep experience in <strong>Oracle APEX</strong> and <strong>PL/SQL. </strong>You should also have a strong background integrating third-party applications like <strong>Salesforce</strong>. This role is ideal for someone who enjoys collaborating with cross-functional teams, designing scalable solutions, and enhancing business systems through thoughtful engineering and integrations.</p><p><br></p><p>As part of our team, you’ll play a key role in building and maintaining applications that drive critical business workflows. You’ll leverage your Oracle APEX expertise to architect solutions and your integration experience to ensure smooth data flows between platforms.</p><p>This is a <strong>hybrid position</strong>, requiring <strong>two days per month on-site in New Hampshire</strong> for team collaboration, planning, or project workshops.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Design, develop, and maintain applications using <strong>Oracle Application Express (APEX)</strong>.</li><li>Build, optimize, and troubleshoot <strong>integrations with third-party systems</strong>, including Salesforce and other enterprise platforms.</li><li>Develop APIs, data pipelines, and middleware solutions to support seamless cross-system communication.</li><li>Collaborate with business stakeholders to gather requirements and translate them into technical specifications.</li><li>Ensure application performance, security, and reliability through best practices.</li><li>Participate in code reviews, testing, deployment, and documentation of software solutions.</li><li>Support ongoing enhancements, bug fixes, and system improvements.</li></ul><p><strong>Required Qualifications</strong></p><ul><li><strong>Hands-on experience with Oracle APEX</strong> development.</li><li>Proven experience designing and implementing <strong>Salesforce integrations</strong> (REST/SOAP APIs, middleware tools, or direct platform integration).</li><li>Strong proficiency with <strong>SQL, PL/SQL</strong>, and Oracle database structures.</li><li>Experience working with APIs, integration frameworks, and data transformation workflows.</li><li>Solid understanding of software development best practices, including version control, testing, and documentation.</li><li>Excellent analytical, troubleshooting, and communication skills.</li><li>Ability to work in a hybrid environment and be on-site in New Hampshire <strong>twice per month</strong>.</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Experience with additional integration platforms (e.g., MuleSoft, Boomi, Workato).</li><li>Background working in enterprise environments or supporting mission-critical systems.</li><li>Familiarity with Agile methodologies.</li><li>Knowledge of secure coding practices and data governance.</li></ul>
We are looking for a highly skilled Sr. Marketing Automation Specialist to join our team in Washington, District of Columbia. In this long-term contract position, you will play a pivotal role in optimizing our marketing automation processes and ensuring seamless integrations across platforms. This role requires expertise in Salesforce Marketing Cloud and a strong ability to collaborate with cross-functional teams to drive impactful marketing campaigns.<br><br>Responsibilities:<br>• Lead the migration to a new marketing automation platform, ensuring accurate data transfers and functionality preservation.<br>• Work closely with sales and other departments to gather requirements and implement tailored marketing automation solutions.<br>• Monitor and resolve database issues, including automated data syncs, imports, and extensions.<br>• Organize and maintain lists, assets, and campaigns within the marketing automation platform for optimal usability.<br>• Integrate marketing tools and systems to streamline workflows and ensure data consistency.<br>• Investigate and address system errors to maintain platform reliability.<br>• Design and execute automated marketing campaigns, journeys, and lead scoring strategies for personalized customer experiences.<br>• Collaborate with stakeholders to develop dashboards, interfaces, and system integrations.<br>• Build and manage analytic dashboards to track performance metrics and campaign outcomes.<br>• Provide training and ongoing support to team members on marketing automation best practices.
We are looking for a motivated Customer Service Representative to join our team in Cranston, Rhode Island. This Contract to permanent position offers an excellent opportunity to contribute to a dynamic environment while developing your skills in customer support and sales operations. The ideal candidate will be proactive, detail-oriented, and capable of solving problems efficiently.<br><br>Responsibilities:<br>• Handle inbound and outbound calls, providing timely and attentive responses to customer inquiries.<br>• Manage order entries and updates in Salesforce, ensuring accuracy and resolving any exceptions to maintain seamless operations.<br>• Monitor and respond to emails in the inbox, addressing customer needs and concerns promptly.<br>• Support inside sales efforts by collaborating with other teams and identifying opportunities to enhance customer satisfaction.<br>• Utilize Salesforce and other systems to track, adjust, and update orders as necessary.<br>• Address and resolve complex order issues, ensuring customer satisfaction and operational efficiency.<br>• Maintain a high level of attention to detail while processing customer data and documentation.<br>• Proactively identify and troubleshoot customer problems, offering effective solutions.<br>• Build positive relationships with customers and internal teams to foster trust and reliability.
<p>We are looking for a skilled Product Owner to join our team on a long-term contract basis in Chicago. In this role, you will collaborate closely with stakeholders to identify business needs, analyze processes, and support the implementation of effective solutions. The position requires a strong ability to prioritize tasks, navigate complex challenges, and deliver results that align with organizational goals.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Own the <strong>end-to-end product lifecycle</strong>, from discovery through delivery and adoption</li><li>Define and drive <strong>product roadmaps</strong> for core applications leveraging Salesforce</li><li>Lead <strong>stakeholder discovery sessions</strong> to gather, clarify, and prioritize requirements</li><li>Write and refine <strong>user stories</strong> in partnership with scrum teams</li><li>Jira experience preferred (Salesforce uses an internal tool)</li><li>Partner closely with engineering, delivery, and external vendors to execute solutions</li><li>Manage dependencies across internal teams and external partners</li><li>Lead <strong>testing and UAT</strong>, including:</li><li>Cross-functional and cross-regional UAT</li><li>Sensitive downtime planning and rollout coordination</li><li>Define <strong>KPIs and adoption metrics</strong> to measure success</li><li>Draft <strong>user guides, enablement materials, and release communications</strong></li><li>Support <strong>change management</strong> and promote adoption of new tools and features</li><li>Act as the <strong>voice of the customer</strong>, advocating for user needs and resolving issues</li><li>Provide clear, regular updates to stakeholders and leadership</li></ul><p><br></p>
<p>We are looking for an experienced Scrum Master to join our dynamic team in Tempe, Arizona. Your primary focus is to guide performance, collaboration, and execution while working constructively within the team and with members of the organization. </p><p><strong> </strong></p><p><strong>What you’ll Do:</strong></p><ul><li>Support multiple Scrum teams maintaining the Sales & Servicing technology including Salesforce, the public websites, and other applications </li><li>Use Agile ceremonies that produce the benefits intended by the Agile framework, including planning of releases, removing impediments, providing guidance, and supporting Agile teams to provide high-quality products using inspect and adapt cycles. </li><li>Accelerate the learning and growth of one or more distributed Agile teams in developing a lean-Agile mindset, improving practices, and guiding them to more predictable delivery of high-quality products. </li><li>Oversee the use of an accurate, complete, readable, single source for artifacts and workflow information that we need to engage in planning, observe/monitor work in progress, and measure the inspect and adapt cycle at the scrum team level. </li><li>Manage full alignment across dependent teams within a release train; manage risks and dependencies such that all parties are aligned with delivery strategy and sequence. Drive over-communication as necessary to ensure a shared understanding of dependencies. </li><li>Proactively identify and communicate impediments to expedite resolution. </li><li>Promote scrum team accountability for ensuring the sprint commitment is less than / very close to the average velocity over the last four sprints, maximizing the likelihood of delivery on sprint.</li><li>Solid foundational knowledge of Salesforce.. </li><li>Deep understanding of Atlassian suite (Jira, Confluence) with a strong focus on metrics, dashboards and reporting. </li><li>Hands-on experience with Agile software development methodologies, values, and procedures. </li><li>Significant experience working with Agile methodologies on large-scale, technically complex projects for a large enterprise. </li><li>Thorough understanding of the software development life cycle.</li></ul><p><br></p>
<p>We are looking for a motivated Sales Support specialist to join our team on a long-term, part-time contract basis in New York, New York. In this role, you will play a key part in ensuring smooth sales operations by managing agreements, preparing essential documentation, and maintaining customer accounts. This is an excellent opportunity to contribute to a dynamic environment and support our sales team in achieving their goals.</p><p><br></p><p>Responsibilities:</p><p>• Draft and update customer agreements to ensure accuracy and compliance.</p><p>• Prepare and manage statements of work to support project execution.</p><p>• Maintain and update Salesforce records to ensure data integrity.</p><p>• Handle order entry and oversee the processing of customer transactions.</p><p>• Provide post-sales support to address client needs and resolve issues.</p><p>• Assist in managing customer accounts to foster strong relationships.</p><p>• Collaborate with the sales team to streamline administrative tasks.</p><p>• Monitor and track sales processes to ensure timely completion.</p><p>• Support the preparation of reports and documentation for internal use.</p><p>• Communicate effectively with clients and internal teams to facilitate smooth operations.</p>
<p>We are seeking an experienced and strategic ERP Manager to oversee and optimize our core business platforms, including our ERP system, CRM, SAP, Salesforce, and related enterprise applications. The successful candidate will play a pivotal role in ensuring the reliability, performance, and continuous improvement of mission-critical business systems while leading cross-functional teams and driving efficiency throughout the organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee day-to-day management and administration of the company’s ERP and CRM systems (including, but not limited to, SAP and Salesforce).</li><li>Lead ERP and CRM implementation, upgrades, integration projects, and ongoing system enhancements.</li><li>Collaborate with business stakeholders to identify and document business requirements and translate them into actionable technology solutions.</li><li>Provide leadership for the ERP/CRM support team, ensuring prompt resolution of user issues and maintaining high system availability.</li><li>Develop and enforce best practices, security standards, and compliance protocols for all ERP, CRM, and integrated applications.</li><li>Manage system vendors, consultants, and service providers, including contract negotiation and performance monitoring.</li><li>Drive user adoption by delivering effective training, support resources, and change management initiatives.</li><li>Monitor system performance and analytics; recommend and implement improvements for optimization and scalability.</li><li>Stay up to date with emerging technologies and recommend enhancements to align with organizational goals.</li></ul>
We are looking for an experienced ERP/CRM Consultant to join our team in Woodside, New York. This role involves managing and optimizing enterprise systems while providing tailored solutions to meet business needs. As a contract-to-permanent position, this opportunity offers the chance to demonstrate your expertise and transition into a long-term role.<br><br>Responsibilities:<br>• Collaborate with stakeholders to gather and document business requirements for system enhancements.<br>• Develop and implement configuration changes to ERP and CRM systems based on organizational needs.<br>• Utilize client-side scripting to customize and improve system functionalities.<br>• Manage and maintain system configurations to ensure optimal performance and reliability.<br>• Assist in creating detailed Business Requirement Documents to support technology projects.<br>• Perform administrative tasks within Salesforce, including user management and data integrity checks.<br>• Analyze and interpret data using Microsoft Excel to support decision-making processes.<br>• Provide technical support and troubleshooting for end-users of ERP and CRM platforms.<br>• Train team members on system functionalities and updates to improve user adoption.<br>• Stay updated with industry trends and best practices to continually enhance system capabilities.
