<p>We are looking for a dedicated Senior Quality Assurance Analyst to join our team in Clearwater, Florida. In this Contract to permanent position, you will play a critical role in ensuring the quality and reliability of payroll-related systems and processes. This is an exciting opportunity to join at the ground-floor level of a new processing system, and getting set up for a long-term career. </p><p><br></p><p>Responsibilities:</p><p>• Perform detailed manual testing of payroll-related systems and processes to ensure functionality and accuracy.</p><p>• Collaborate with the Product Owner and development team to identify and resolve issues during project releases.</p><p>• Conduct thorough quality assurance reviews of backend systems, including general ledger and client payroll setups.</p><p>• Analyze system integrations to ensure seamless connectivity and data flow between platforms.</p><p>• Participate in production deployments, including occasional after-hours support, to maintain system stability.</p><p>• Communicate openly with team members to address challenges and improve workflows.</p><p>• Document test results and create detailed reports to support ongoing improvements.</p><p>• Provide long-term quality assurance support, aligning with the company’s goals and culture.</p><p>• Contribute to a collaborative team environment, fostering a culture of respect and innovation.</p>
We are looking for an experienced Quality Assurance Tester to join our team in Minneapolis, Minnesota. In this role, you will play a vital part in ensuring the delivery of high-quality software solutions by designing, implementing, and maintaining robust testing frameworks. As a valued team member, you will collaborate with cross-functional teams to enhance system performance, scalability, and reliability. This is a long-term contract position offering opportunities to guide team members and contribute to innovative testing practices.<br><br>Responsibilities:<br>• Develop and maintain large-scale automated test suites that ensure reliable and scalable software solutions.<br>• Collaborate with product, design, and engineering teams to clarify requirements and propose effective testing solutions.<br>• Apply debugging strategies and analyze telemetry data to identify and resolve production and development issues.<br>• Evaluate new testing tools and techniques, incorporating industry trends to enhance quality assurance workflows.<br>• Support entry-level team members by providing constructive feedback during code reviews and assisting with onboarding processes.<br>• Design tests that cover unit, integration, end-to-end, accessibility, performance, and visual regression scenarios.<br>• Proactively identify dependencies and integration points across teams and services to ensure seamless delivery.<br>• Drive system improvements by surfacing opportunities to enhance stability, performance, and maintainability.<br>• Utilize modern QA tools, such as version control, CI/CD pipelines, containers, and cloud testing platforms.<br>• Take ownership of features and services, managing them from planning to production support while addressing risks and blockers openly.
<p>We’re looking for a Senior Software QA Engineer to lead the charge in designing, developing, and executing software test plans for embedded products. If you love hunting down bugs, automating everything in sight, and making engineers sigh with your extremely thorough reviews, this one’s for you.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Build and execute test plans for new software.</li><li>Create and maintain manual and automated tests (yes, both — we checked).</li><li>Track down defects, document them, and make sure they never return. Ever.</li><li>Help shape internal standards, processes, and test automation frameworks.</li><li>Keep test environments configured and behaving (mostly) nicely.</li><li>Review software throughout the dev cycle and ask the important question: “But… can we verify it?”</li></ul><p><strong>What You Bring</strong></p><ul><li>Top‑tier collaboration skills — you play well with engineers of all kinds.</li><li>Excellent technical writing skills for crafting plans others can follow without crying.</li><li>Strong scripting/programming chops for tests, tools, and reporting.</li><li>Hands-on experience with embedded software development.</li><li>Confidence in testing methodologies, metrics, and design/implementation reviews.</li><li>Ability to read C/C++ without flinching.</li></ul><p><strong>Tools You Know</strong></p><ul><li>Version control + defect tracking systems</li><li>Build systems + CI/CD pipelines</li><li>Testing tools and frameworks</li><li>Bonus points for JIRA workflow design and test management.</li></ul><p><strong>Your Background</strong></p><ul><li>Bachelor’s degree in CS, Software Engineering, or a related STEM field</li><li>3+ years of SQA experience in embedded systems</li></ul><p><br></p>
We are looking for a skilled Quality Assurance Tester to join our team in Saint Paul, Minnesota. In this role, you will contribute to the success of a Workday implementation project by ensuring thorough testing and quality assurance across multiple functional areas. This is a long-term contract position where you will have the opportunity to collaborate closely with internal teams and external partners to deliver high-quality results.<br><br>Responsibilities:<br>• Conduct comprehensive end-to-end testing of the Workday system across various functional domains.<br>• Develop, document, and execute detailed test cases, identifying gaps and designing new test scenarios as needed.<br>• Utilize testing tools and methodologies provided by the system integrator to ensure consistent and effective testing.<br>• Monitor and manage defect tracking, participating in triage discussions and driving resolution efforts.<br>• Maintain clear communication with the Workday Implementation Lead, providing updates and insights related to testing activities.<br>• Collaborate with internal teams and external stakeholders to ensure alignment and consistency throughout the testing process.<br>• Periodically attend onsite meetings when required to coordinate with the system integrator and project team.<br>• Prepare and deliver detailed reports on testing progress, issues, and resolutions.<br>• Ensure all testing activities meet established quality standards and project guidelines.
<p><strong>Senior IT Business Analyst – Long-Term Contract Opportunity</strong></p><p><br></p><p>We’re looking for an experienced <strong>Senior IT Business Analyst</strong> to join a high-impact project environment supporting medium to large-scale initiatives. This role is ideal for someone who thrives at the intersection of business and technology and enjoys guiding projects from early requirements through final delivery.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Partner with business teams to quickly understand needs and translate them into clear IT requirements</li><li>Document and manage requirements throughout the full project lifecycle</li><li>Work across multiple concurrent projects (typically three at a time)</li><li>Coordinate closely with development, QA, and technical teams during execution</li><li>Monitor implementations after rollout and complete final documentation at closure</li><li>Proactively identify and engage the right stakeholders and technical teams</li><li>Support project managers with technical insights and project direction</li></ul><p><strong>Project Environment</strong></p><ul><li>Medium to large-scale initiatives</li><li>Project timelines ranging from <strong>6 months to 2 years</strong></li><li>Full lifecycle exposure: initiation, planning, execution, and closure</li><li>Heavy focus on requirements, documentation, monitoring, and coordination</li></ul><p><strong>Technical Background</strong></p><ul><li>Strong exposure to IT systems and project environments</li><li>Ability to analyze and map data between systems</li><li>SQL knowledge is a plus</li><li>Experience with data or API mapping is helpful</li><li>No coding required, but a strong understanding of system dependencies is essential</li></ul><p><strong>What We’re Looking For</strong></p><ul><li>10+ years of experience in IT, QA, development, BA, or related roles</li><li>Direct Business Analyst experience preferred</li><li>Background across multiple organizations or environments</li><li>Excellent communication and stakeholder management skills</li><li>Ability to manage multiple priorities in a fast-moving environment</li><li>Interest in a long-term role (2–3 years) with meaningful impact</li></ul><p><br></p>
<p><strong>Overview</strong></p><p>The CRM & Lifecycle Marketing team delivers personalized customer experiences across digital engagement channels by leveraging data, insights, and technology. This role supports end‑to‑end campaign development, audience segmentation, technical execution, and quality assurance within Adobe Campaign Classic. You will also serve as an on‑the‑ground resource supporting internal and external partners in expanding e‑commerce distribution through a third‑party logistics provider.</p><p>This position reports to the Manager, CRM & Lifecycle Marketing and requires onsite presence in Florida four days per week.</p><p><strong>Responsibilities</strong></p><p><strong>CRM & Campaign Execution</strong></p><ul><li>Design, build, and maintain end‑to‑end marketing campaigns—from audience selection to HTML development, data validation, proofing, and deployment—within Adobe Campaign Classic.</li><li>Perform SQL queries and analyze large datasets in Snowflake to segment, qualify, and troubleshoot customer audiences.</li><li>Translate technical details and data findings into clear insights and campaign concepts for non‑technical marketing partners.</li><li>Conduct technical analysis, level‑of‑effort estimates, and contribute to the creation of direct channel communications.</li><li>Monitor automated campaign performance through reporting tools, ensuring accurate deployment cadence.</li><li>Partner with QA teams to perform comprehensive testing and proofing prior to launch.</li></ul><p><strong>E‑Commerce Distribution Support</strong></p><ul><li>Serve as the onsite resource supporting execution and expansion of e‑commerce distribution with a third‑party logistics provider.</li><li>Collaborate with internal teams and external partners to ensure alignment between marketing operations and distribution initiatives.</li></ul>
The Business Analyst will work closely with project stakeholders, business users, and IT teams to define, document and manage requirements to ensure successful delivery for our Business Continuity Plan (BCP) Disaster Recovery (DR) migration project. BCP DR specific responsibilities may include:<br>• Perform application dependency mapping to identify upstream/downstream services for DR.<br>• Compile DR readiness requirements, smoke test scenarios for connectivity validation, access/identity requirements, and expected operational continuity outcomes.<br>• Develop or update DR runbooks and BCP operational procedures for Cloud-based recovery.<br><br>What does it take to be an IT Business Analyst? <br>Required:<br>• Experienced business analyst working on large scale projects. <br>• Ability to analyze current state processes (as-is) and help to design future state (to-be)<br>• Excellent requirements management<br>• Familiarity with various software development life cycles (e.g., Agile, Waterfall, etc.)<br>• Experience in business process mapping and workflow modeling<br>• Outstanding written/verbal communication skills and analytical skills. Functional and Non-Functional documentation. <br>• Serve as the liaison between the business stakeholders and IT teams. <br>• Ability to multi-task and work independently as needed to deliver a quality product<br>• Participate in design walkthroughs and reviews.<br>• Experience with helping to define test cases for User Acceptance Testing.<br>• Support QA and testing team to review test plans, validate requirements and participate in UAT. <br>• Experience with change management efforts: user training documentation and knowledge transfer.<br>• Experience working with Jira.<br><br>Preferred:<br>• Gas and electric utility experience<br>• Experience on a disaster recovery related project<br>• Experience with cloud migration project.
We are looking for a skilled and detail-oriented Business Analyst to contribute to the development and improvement of our Global Portal. In this role, you will work closely with diverse teams, including Product Management, IT, Operations, and Business Stakeholders, to create solutions that enhance the digital experience for customers. This is a long-term contract position based in Piscataway, New Jersey.<br><br>Responsibilities:<br>• Analyze and document business, functional, and non-functional requirements by conducting workshops, interviews, and system evaluations.<br>• Develop detailed process maps to identify inefficiencies, gaps, and opportunities for optimization and automation.<br>• Collaborate with cross-functional teams to create and maintain clear use cases and workflow diagrams.<br>• Facilitate alignment among Product Management, Development, QA, and Stakeholders to ensure mutual understanding of priorities and requirements.<br>• Support the testing phase by creating test cases, assisting in execution, and validating results during User Acceptance Testing.<br>• Provide training and knowledge transfer for both internal teams and external customers, ensuring seamless adoption of new features.<br>• Act as a subject matter expert for the Global Portal, ensuring consistency in customer experience across different regions and products.<br>• Partner with change management teams to prepare businesses for new portal enhancements and ensure successful implementation.<br>• Coordinate with Product and Program Managers to monitor project progress, address risks, and manage scope adjustments.
<p><strong>About the Role</strong></p><p>We’re proactively connecting with experienced Systems Analysts who enjoy working at the intersection of business processes and Oracle-based applications. This role focuses on discovery, analysis, and solution design, with hands-on involvement in Oracle technologies to support and enhance enterprise systems used across multiple departments.</p><p>This is an ideal opportunity for someone who understands how systems support retail operations and can translate business needs into reliable, scalable technical solutions.</p><p><strong>What You’ll Do</strong></p><ul><li>Partner with business users to analyze workflows, requirements, and system gaps</li><li>Perform discovery, feasibility assessments, and impact analysis for new initiatives and enhancements</li><li>Design functional and technical solutions leveraging Oracle Forms, Reports, PL/SQL, and APEX</li><li>Support and enhance existing Oracle applications across multiple business areas</li><li>Write, debug, and test code as needed to support system enhancements and issue resolution</li><li>Develop and maintain system, process, and functional documentation</li><li>Coordinate implementations with DBAs, QA teams, developers, and end users</li><li>Ensure consistency, standardization, and adherence to best practices</li><li>Provide production support and organizational systems guidance</li><li>Support knowledge sharing and peer training initiatives</li></ul>
The Quality Assurance & Testing Lead will be responsible for all quality assurance & testing as it pertains to the Business Continuity Disaster Recovery (BCP DR) Project to successfully deliver and execute testing for the project. DR BCP specific responsibilities may include:<br>• Comprehensive DR test plan covering all applications.<br>• RTM linking DR requirements → expected outcomes.<br>• Test scripts, including connectivity, workflow continuity, and integration tests.<br>• Validate that failover/failback sequences operate as designed. <br>• Document test results by capturing the screenshots with date and timestamp. Identify and document DR-specific defects, including latency, connectivity, and configuration variances between prod and DR environments. Document the steps to reproduce defects, associated test data, screenshots, and other relevant information.<br>• Daily defect logs, dashboards, and remediation recommendations.<br>• Final DR readiness certification package: <br>o Screenshots, logs, results, timelines, and auditor ready documentation.<br>• Skilled in building and maintaining a comprehensive Requirement Traceability Matrix (RTM) that links requirements to validation outcomes.<br>• Proven ability to design effective test scenarios and test cases that fully cover key functional and DR-specific requirements.<br>• Adept at validating large, interconnected application environments with numerous upstream/downstream dependencies.<br>• Strong capability in developing structured, end‑to‑end test plans aligned to DR testing objectives.<br>• Outstanding written/verbal communication skills <br>• Ability to multi-task and work independently as needed to meet quality deliverables. <br>• Proficiency with Jira for test management, defect tracking, and reporting.
<p>We are looking for a skilled QA Engineer to join our team in Columbus, Ohio. As part of this long-term contract position, you will play a critical role in ensuring the quality and reliability of banking products through comprehensive testing and collaboration with cross-functional teams. The ideal candidate will have a strong background in both manual and automated testing processes, specifically with ATM Technology and Virtual Tellers.</p><p><br></p><p>Responsibilities:</p><p>• Develop, execute, and maintain test cases, ensuring thorough coverage of all requirements.</p><p>• Plan and conduct testing activities, including manual, automated, regression, and performance testing.</p><p>• Collaborate with business and development teams to review objectives and ensure requirements are testable.</p><p>• Create detailed test strategies and plans, aligning with project goals and timelines.</p><p>• Facilitate reviews of test deliverables and provide status updates to stakeholders.</p><p>• Validate test data through database queries and ensure accuracy in end-to-end testing flows.</p><p>• Document and report test results, including summaries and production readiness deliverables.</p><p>• Identify and escalate quality issues promptly, adhering to established processes.</p><p>• Participate in off-hour production releases and provide support as needed.</p><p>• Maintain and adapt regression test suites to meet evolving requirements.</p>
<p>The Cloud System Administrator will support production and lower-level AWS environments running Linux, as well as Google Workspace, with future support for Azure environments. This role collaborates closely with Configuration Management, Business Analysts, QA, and developers to ensure secure, stable, and successful solution delivery.</p><p>The Cloud System Administrator serves as a technical expert for Linux within the DevOps teams and supports incident and problem management for Windows and Google environments. Key responsibilities include partnering with the change management team on backup, patching, and support processes. The Cloud System Administrator is also responsible for analyzing and presenting performance metrics for Linux environments and plays a vital role in tools integration.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><ul><li>Analyzes business needs and identifies possible opportunities.</li><li>Creates and maintains a customer database.</li><li>Facilitates communication between client and customers (non-state entities, including, but not limited to counties, cities, authorities, citizens, private colleges, universities, and businesses) to assist them in improving products/services, to build relationships, and to increase customer satisfaction.</li><li>Thoroughly reviews relevant data and reports of customers’ activities in order to develop/ implement improvements.</li><li>Assists in identifying new product and service offerings to market.</li><li>Identifies and contacts key stakeholders; penetrates market and introduces product/service offerings.</li><li>Evaluates, analyzes, and determines the appropriate product/service offering opportunities. Has knowledge of client’s services and initiatives.</li><li>Identifies trends from customer interaction which could lead to potential new products for client</li></ul>
Job Overview We are seeking a highly skilled Full Stack Developer with expertise in Perl to join our team. The ideal candidate will be responsible for developing and maintaining a registration-based portal with a multi-tenant database structure. This application is hosted on AWS, using PostgreSQL as the primary database. This role involves full-stack development, including both back-end logic and front-end implementation. The position requires working within a Waterfall development environment, ensuring clear documentation, structured processes, and rigorous testing. Key Responsibilities Develop & Maintain: Design, develop, and maintain robust full-stack applications using Perl for backend logic. Database Management: Work with PostgreSQL, designing and optimizing database queries, ensuring efficiency in a multi-tenant architecture. AWS Hosting: Manage and optimize application hosting on AWS (EC2, S3, RDS, etc.). Front-End Development: Implement front-end interfaces and workflows, ensuring usability and performance. Code Review & Testing: Conduct thorough code reviews and ensure high-quality releases following Waterfall methodology. Collaboration: Work closely with business analysts, project managers, and QA teams to define requirements and deliver solutions. Security & Compliance: Implement security best practices, ensuring compliance with relevant industry standards.
<p> We are seeking a skilled DevOps Engineer to design, implement, and maintain scalable, reliable, and secure infrastructure for our applications and services. The DevOps Engineer will work closely with development, operations, and QA teams to streamline the software delivery lifecycle, improve automation, and ensure system performance and uptime across cloud and on-premise environments.</p><p>This role is critical for CI/CD pipelines, infrastructure as code (IaC), cloud deployments, and monitoring, supporting a culture of continuous delivery and operational excellence.</p><p> </p><p>Key Responsibilities</p><ul><li>Design, build, and maintain CI/CD pipelines for automated deployment, testing, and release of software</li><li>Manage cloud infrastructure (AWS, Azure, GCP) and/or on-premise environments</li><li>Implement infrastructure as code (IaC) using Terraform, Ansible, Puppet, or Chef</li><li>Containerize applications and manage orchestration platforms like Kubernetes, Docker, or OpenShift</li><li>Monitor system performance, troubleshoot production issues, and implement alerting and observability solutions (Prometheus, Grafana, ELK, Splunk, Nagios)</li><li>Collaborate with software engineers, QA, and operations teams to ensure reliable, repeatable, and secure deployments</li><li>Optimize system performance, scalability, and security across environments</li><li>Document architecture, configurations, and deployment processes</li></ul><p><br></p>
We are looking for an experienced UAT Tester with over six years of expertise to join our team in Wilmington, Delaware. In this long-term contract role, you will play a crucial part in ensuring the quality and functionality of applications by conducting thorough user acceptance testing. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a deep understanding of testing methodologies and tools.<br><br>Responsibilities:<br>• Conduct user acceptance testing to ensure applications meet business requirements and function as intended.<br>• Develop, revise, and maintain detailed test cases for all relevant applications.<br>• Execute test plans and document results, including any defects or issues identified during testing.<br>• Collaborate closely with stakeholders to clarify requirements and provide updates on testing progress.<br>• Analyze and reconcile test results across various testing scenarios and teams.<br>• Implement process improvements and incorporate advanced tools to enhance testing efficiency.<br>• Partner with team leads and managers to ensure testing readiness and milestone completion.<br>• Facilitate quality testing practices to support the development and deployment of products.<br>• Utilize tools such as JIRA, Confluence, and qTest to manage testing activities and documentation.<br>• Ensure testing artifacts are properly updated and stored for future reference.
<p>Our client is a high-growth, profitable tech company reshaping the insurance industry. While this space isn’t known for being “high-tech,” they're changing that narrative—building solutions that were once thought impossible. As a Quality Engineer, you’ll play a pivotal role in ensuring our products not only work flawlessly but set the gold standard for reliability in the industry.</p><p><br></p><p><strong>What You’ll Do</strong></p><p>· Design & Lead – Build evolving test strategies for new features and functionality, ensuring quality is baked in from day one.</p><p>· Engineer Confidence – Develop and maintain a robust library of test approaches across web and mobile, so our teams can move fast without breaking things.</p><p>· Test Smart – Execute both manual and automated testing, leveraging the right tools to keep our suite resilient.</p><p>· Be the Product Expert – Dive deep into our offerings, collaborate with Product Support & Development, and track down root causes with precision.</p><p>· Raise the Bar – Champion quality practices across engineering, helping teammates ship with confidence.</p>
<p>As a Business Systems Analyst / Scrum Master, you’ll play a pivotal role at the intersection of agile delivery, business processes, and technology implementation. You’ll guide cross-functional teams to deliver high-quality solutions while ensuring business requirements are clearly defined, traceable, and aligned with strategic goals.</p><p>Our technology ecosystem spans multiple platforms, business lines, and integration points — success in this role means balancing structured analysis with agile adaptability. You’ll partner with product owners, technology leaders, application developers, quality assurance testers, and other stakeholders to ensure solutions deliver meaningful, measurable value.</p><p>This is a hands-on, high-impact role in a fast-paced environment where curiosity, communication, and ownership drive results.</p><p><br></p><p>Accountabilities</p><p>• Drive clarity and documentation — capture detailed functional and technical requirements, workflows, and process and technology dependencies across systems and integration points.</p><p>• Translate business strategy into execution — work with business and technology leaders to define clear user stories, acceptance criteria, and sprint goals aligned to enterprise priorities.</p><p>• Facilitate agile delivery — lead sprint ceremonies (planning, stand-ups, reviews, retrospectives) and coach teams in Agile principles to promote continuous improvement and accountability.</p><p>• Bridge communication across functions — ensure seamless collaboration between products owners, technology leaders, project managers, developers, QA, and other roles and teams as needed.</p><p>• Balance agility and structure — manage iterative delivery in an Agile/Scrum framework while applying structured analysis where appropriate for compliance and traceability.</p><p>• Enable transparency and decision-making — track metrics and report on sprint progress to stakeholders.</p><p>• Champion alignment — communicate complex business or technical concepts in simple, actionable terms for diverse audiences.</p><p>• Promote continuous improvement — identify opportunities to enhance team performance, process efficiency, and product quality.</p><p>• Remove impediments to team progress by proactively identifying, tracking, and resolving blockers that hinder delivery.</p><p>• Drive on-time delivery by ensuring the team meets committed sprint and project dates, facilitating alignment across stakeholders, and escalating risks when necessary.</p>
<p><strong>Robert Half is seeking a Data Analyst to support a Financial Services organization focused on Incentive Compensation operations.</strong> This role supports the ongoing enhancement and maintenance of incentive compensation models and reporting processes. The position is a <strong>remote contract-to-hire opportunity</strong> with strong conversion potential due to team growth and project backlog.</p><p>Apply today!</p><p><br></p><p>Job Details:</p><ul><li><strong>Schedule:</strong> 8:am PST - 5:00pm PST </li><li><strong>Duration:</strong> Contract-to-Hire</li><li><strong>Location:</strong> Remote</li></ul><p><br></p><p><br></p><p>Job Responsibilities:</p><ul><li>Build and enhance <strong>Anaplan Incentive Compensation models</strong> (formulas, modules, lists, import actions)</li><li>Support <strong>monthly IC processing</strong> including data preparation, QA validation, reconciliations, and reporting</li><li>Develop and maintain <strong>SQL and Snowflake queries</strong> feeding Anaplan models</li><li>Document processes, business logic, and test steps to ensure audit readiness</li><li>Partner with the Lead IC Data Analyst to execute a backlog of enhancements and reporting requests</li><li>Support audit inquiries and implement small automation/quality improvements</li><li>Assist with integration of new employees from acquisitions into compensation systems</li><li>Update SQL logic and Anaplan models to support new financial product</li></ul><p><br></p>
Responsibilities: Act as a liaison between business stakeholders and technical teams to ensure alignment on business needs and system capabilities. Lead and facilitate requirements-gathering sessions with stakeholders. Translate business requirements into detailed functional and non-functional specifications. Develop and maintain business requirement documents, process flows, and use cases. Support Agile ceremonies including sprint planning, backlog grooming, and retrospectives. Create and manage Jira stories and tasks, ensuring traceability to business objectives. Conduct gap analysis and impact assessments for proposed changes. Collaborate with QA teams to define test plans and support UAT activities. Analyze and document system integrations within the insurance ecosystem. Monitor and evaluate implemented solutions to ensure they meet business needs. Provide post-implementation support and continuous improvement recommendations. Mentor entry level analysts and contribute to best practices in business analysis.
<p><strong>Position Summary</strong></p><p>We are seeking a highly skilled and detail-oriented Senior Business Analyst to support the design, enhancement, and continuous improvement of our Global Portal<strong>.</strong> This role will partner closely with Product Management, IT, Operations, and Business Stakeholders to define and deliver solutions that drive exceptional digital experiences for our customers.</p><p>The ideal candidate has deep experience in end-to-end process mapping, requirements gathering and documentation, and translating business needs into clear, actionable user stories and use cases. The Sr. BA will play a pivotal role across the solution lifecycle—from ideation to implementation, testing, training, and post-launch support.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Elicit, analyze, and document business, functional, and non-functional requirements through workshops, stakeholder interviews, process analysis, and existing system reviews.</li><li>Create detailed current and future state process maps, identifying gaps, inefficiencies, and opportunities for automation and optimization.</li><li>Develop and maintain comprehensive use cases and process flows in collaboration with cross-functional teams.</li><li>Facilitate alignment between Product Management, Development, QA, and Stakeholders to ensure clear understanding of requirements and priorities.</li><li>Support User Acceptance Testing (UAT)/Operational Readiness Testing (ORT) through test case creation, execution support, and validation of requirements.</li><li>Lead or support training, knowledge transfer, and documentation efforts for internal users and external customers when needed.</li><li>Serve as a subject matter expert (SME) for the Global Portal, ensuring a cohesive and consistent customer experience across products and regions.</li><li>Partner with change management teams to ensure business readiness and successful adoption of portal enhancements.</li><li>Collaborate with Product and Program Managers to track delivery status, mitigate risks, and manage scope changes.</li></ul><p><br></p>
We are looking for a skilled Business Systems Analyst to join our team in Westlake, Ohio. This role is ideal for someone who thrives on analyzing complex data, translating business needs into actionable solutions, and collaborating across teams to enhance system functionality. The successful candidate will bring expertise in business analysis and a proactive approach to ensuring seamless project execution and client satisfaction.<br><br>Responsibilities:<br>• Analyze and interpret data files to translate between proprietary and standard formats, ensuring efficient resolution of business challenges.<br>• Document and implement functional requirements, technical specifications, and templates tailored to client needs while leveraging deep product knowledge.<br>• Review complex data sets, create mapping documents, and provide guidance on best practices to meet client requirements.<br>• Utilize internal databases to identify coding issues and recommend necessary adjustments.<br>• Act as a liaison between teams, managing system enhancements, defect resolution, and validation processes in collaboration with QA teams.<br>• Build and maintain strong relationships with clients, including executive-level stakeholders, and effectively communicate technical and non-technical concepts.<br>• Collaborate with IT teams to develop or improve client products, ensuring business requirements are met, conducting validations, and delivering end-user documentation and training.<br>• Identify opportunities for system improvements and escalate issues to ensure timely resolutions.<br>• Lead discussions with clients to understand their needs and provide strategic guidance, demonstrating professionalism and technical expertise.<br>• Participate in Agile-focused daily stand-up meetings and contribute to project success through disciplined adherence to the Software Development Lifecycle.
<p>We are seeking a highly skilled and detail-oriented Senior Business Analyst to support the design, enhancement, and continuous improvement of our Global Portal<strong>.</strong> This role will partner closely with Product Management, IT, Operations, and Business Stakeholders to define and deliver solutions that drive exceptional digital experiences for our customers.</p><p>The ideal candidate has deep experience in end-to-end process mapping, requirements gathering and documentation, and translating business needs into clear, actionable user stories and use cases. The Sr. BA will play a pivotal role across the solution lifecycle—from ideation to implementation, testing, training, and post-launch support.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Elicit, analyze, and document business, functional, and non-functional requirements through workshops, stakeholder interviews, process analysis, and existing system reviews.</li><li>Create detailed current and future state process maps, identifying gaps, inefficiencies, and opportunities for automation and optimization.</li><li>Develop and maintain comprehensive use cases and process flows in collaboration with cross-functional teams.</li><li>Facilitate alignment between Product Management, Development, QA, and Stakeholders to ensure clear understanding of requirements and priorities.</li><li>Support User Acceptance Testing (UAT)/Operational Readiness Testing (ORT) through test case creation, execution support, and validation of requirements.</li><li>Lead or support training, knowledge transfer, and documentation efforts for internal users and external customers when needed.</li><li>Serve as a subject matter expert (SME) for the Global Portal, ensuring a cohesive and consistent customer experience across products and regions.</li><li>Partner with change management teams to ensure business readiness and successful adoption of portal enhancements.</li><li>Collaborate with Product and Program Managers to track delivery status, mitigate risks, and manage scope changes.</li></ul><p> </p>
We are looking for a Quality Engineer to join our team in San Antonio, Texas. In this role, you will play a key part in ensuring product reliability and customer satisfaction by managing warranty processes and driving quality improvement initiatives. You will collaborate with cross-functional teams to analyze failures, implement corrective actions, and contribute to the continuous enhancement of our products and processes.<br><br>Responsibilities:<br>• Administer warranty returns by conducting detailed failure analyses and utilizing investigative methods to evaluate returned parts.<br>• Update and manage customer warranty claims while delivering exceptional customer service.<br>• Support internal Quality and Engineering teams by providing technical assistance and educating users on product applications.<br>• Collaborate with accounting teams to ensure warranty credits are accurately applied to appropriate accounts.<br>• Address customer complaints and lead corrective action efforts using Global 8D methodology, influencing stakeholders such as suppliers, designers, and manufacturers.<br>• Process engineering changes, deviations, and warranty lab analyses to ensure quality standards are met.<br>• Monitor customer platforms to track warranty metrics and identify areas for improvement.<br>• Share insights from warranty analyses across product and customer platforms, incorporating lessons learned into new projects.<br>• Manage and report on Key Performance Indicators (KPIs), including warranty budgets and product return rates.<br>• Provide technical guidance to team members on problem-solving techniques and quality methods.
<p><strong>Build cloud infrastructure that keeps global operations running.</strong></p><p>Join a team modernizing large‑scale systems and accelerating cloud‑native adoption through automation, Infrastructure as Code, and high‑impact observability practices. This role designs, automates, and operates AWS environments using Terraform, CI/CD pipelines, and modern monitoring tools. You’ll collaborate across engineering, product, QA, and security teams to deliver reliable, scalable, and secure platforms. The position plays a key role in application modernization, AWS migrations, platform optimization, and mentoring team members. </p><p><br></p><ul><li>Design, build, and maintain CI/CD pipelines (e.g., Jenkins, Bitbucket) for applications and infrastructure.</li><li>Develop and operate observability platforms (Datadog, Grafana, Dynatrace) to ensure system performance and reliability.</li><li>Support migration of legacy workloads into AWS and enable adoption of services like ECS, Lambda, Aurora, and S3.</li><li>Implement Infrastructure as Code using Terraform and build reusable automation modules.</li><li>Participate in code reviews and champion automated testing, monitoring, and release best practices.</li><li>Troubleshoot CI/CD, observability, and deployment issues for engineering teams.</li><li>Document processes, create playbooks, and share infrastructure diagrams.</li><li>Lead complex infrastructure initiatives and drive improvements across IaC, CI/CD, observability, and cloud architecture.</li><li>Mentor junior engineers and contribute to hiring, onboarding, and DevOps culture development.</li><li>Collaborate cross‑functionally and help shape long‑term cloud strategy (AWS‑first with some Azure support).</li></ul>
<p>We are a technology-driven organization building advanced, hardware-integrated software platforms used by customers in real-world environments. Our products combine data capture, analytics, and intuitive user interfaces to deliver reliable, high-impact solutions at scale.</p><p> </p><p>We’re hiring a <strong>Software Quality Assurance Engineer</strong> to join our team. This dual-focused role is responsible for fully automating the software testing suite while improving the operational efficiency of applications deployed in the field. The ideal candidate bridges quality assurance and technical support, with a strong emphasis on automation, diagnostics, and continuous improvement.</p><p> </p><p><strong><u>Key Responsibilities</u></strong></p><p> </p><p><strong>I. Software Quality & Automation Framework Development</strong></p><ul><li>Design, build, and maintain robust, scalable test automation frameworks.</li><li>Develop and execute automated UI and API tests using tools such as Selenium WebDriver and Postman.</li><li>Participate in software release cycles, performing validation and providing technical feedback to engineering teams.</li></ul><p><strong>II. Operational Efficiency & Tooling</strong></p><ul><li>Develop and maintain scripts (PowerShell, Bash) to automate system diagnostics, support tasks, and operational workflows.</li><li>Build lightweight internal tools to enhance diagnostic capabilities and streamline support processes (Python experience is a strong plus).</li><li>Document testing, automation, and support processes using tools such as Confluence, and manage workflows in Jira.</li></ul><p><strong>III. Technical Support & Cloud Operations</strong></p><ul><li>Resolve technical issues by providing timely, effective support via phone, email, and remote sessions, with a strong focus on Windows-based environments.</li><li>Use SQL and database expertise (including MySQL) to perform complex data queries and analysis while ensuring data integrity during troubleshooting.</li><li>Monitor and troubleshoot applications deployed in AWS environments, demonstrating foundational knowledge of EC2, S3, and CloudWatch.</li></ul><p> </p>
