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We are offering a long-term contract employment opportunity for a Computer Support Specialist in Menands, New York. This role is within the tech industry, where the chosen candidate will be responsible for providing technical assistance, handling customer inquiries, and maintaining accurate customer records.

Responsibilities:
• Provide technical assistance and advice in troubleshooting account related issues, helping users navigate the site, and guiding them through appropriate solutions.
• Responsible for managing and troubleshooting issues related to Multi Factor Authentication (MFA), TL3, and RSA.
• Process Automated File Transfer (AFT) accounts for the Universal Public Health Node (UPHN) application.
• Maintain and update HCS accounts as necessary.
• Assist users in navigating and assigning roles on the HCS.
• Respond to requests and questions from both internal and external customers, including written and telephone inquiries.
• Perform and validate signature verifications.
• Operate office machinery such as photocopiers, computer printers, hand scanners, and scanners.
• Establish and update records and files, including numbering forms, coding, preparing file folders, and compiling relevant material.
• Responsible for processing paper documents for HCS accounts, including scanning the documents into a tracking system, processing the documents, and mailing necessary information.

• Excellent customer service skills are necessary for dealing with the concerns of clients and colleagues.
• Ability to handle various materials and machinery related to computer systems.
• Proficiency in Microsoft Outlook for managing emails and schedules.
• Knowledge of medical coverage in relation to IT support is a plus.
• Understanding of pricing strategies for IT services.
• Experience with scanning tools and software for diagnosing system issues.
• Ability to troubleshoot hardware and software problems.
• Familiarity with consumer electronics including computers, printers, and scanners.
• Coding skills with a focus on CSS and Node for website and system maintenance.
• Experience with verification processes such as authentication and password reset.
• Proficiency in configuration management for maintaining system stability.
• Ability to effectively communicate with external customers.
• Knowledge of printer hardware including setup, maintenance, and troubleshooting.
• Experience in managing and directing incoming calls for IT support.
• Familiarity with track systems for logging and monitoring IT issues.
• Ability to provide technical assistance over the phone or in person.
• Handling phone inquiries related to IT issues and system support.
• Experience with document scanning and managing digital files.
• Understanding of photocopiers including operation, maintenance, and troubleshooting.

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

487 results for Product Support Specialist

Computer Support Specialists We are offering a long-term contract employment opportunity for a Computer Support Specialist in Menands, New York. This role is within the tech industry, where the chosen candidate will be responsible for providing technical assistance, handling customer inquiries, and maintaining accurate customer records. Responsibilities: • Provide technical assistance and advice in troubleshooting account related issues, helping users navigate the site, and guiding them through appropriate solutions. • Responsible for managing and troubleshooting issues related to Multi Factor Authentication (MFA), TL3, and RSA. • Process Automated File Transfer (AFT) accounts for the Universal Public Health Node (UPHN) application. • Maintain and update HCS accounts as necessary. • Assist users in navigating and assigning roles on the HCS. • Respond to requests and questions from both internal and external customers, including written and telephone inquiries. • Perform and validate signature verifications. • Operate office machinery such as photocopiers, computer printers, hand scanners, and scanners. • Establish and update records and files, including numbering forms, coding, preparing file folders, and compiling relevant material. • Responsible for processing paper documents for HCS accounts, including scanning the documents into a tracking system, processing the documents, and mailing necessary information.

IT Specialist IT Specialist - Driving Technology and E-commerce Success We are seeking a highly motivated and skilled IT Specialist to manage and enhance our organization's IT infrastructure and e-commerce operations. This critical role will ensure the smooth and secure operation of our systems, provide exceptional technical support, and optimize our e-commerce platform for peak performance. The ideal candidate will be a problem-solver with a passion for technology and a customer-centric approach. This is an onsite role in Beaufort, SC. What You Will Do:<ul><li>System Administration: Install, configure, and maintain hardware, software, networks, and systems. Manage servers, operating systems, and applications, ensuring optimal performance, reliability, and data integrity through updates, patches, and backups.</li><li>Network Management: Design, implement, and monitor LANs, WANs, and wireless networks. Troubleshoot network issues and ensure high availability. Configure and manage network devices (routers, switches, firewalls, VPNs) for secure and efficient traffic.</li><li>Technical Support: Provide Tier 1 and 2 support to staff, resolving hardware, software, and connectivity issues. Onboard new employees, including workstation setup and account creation. Efficiently track and resolve IT issues to minimize downtime.</li><li>Security and Compliance: Implement and monitor cybersecurity practices to protect organizational data. Conduct risk assessments, vulnerability scans, and penetration testing. Ensure compliance with industry standards and company policies regarding IT security and data privacy.</li><li>Project Management: Lead IT projects, including system upgrades, migrations, and new technology deployments. Collaborate with vendors and stakeholders to identify cost-effective solutions and manage project timelines and documentation.</li><li>E-commerce Platform Management: Ensure the reliability and functionality of our e-commerce platforms, maintaining uptime and optimizing performance. Manage integrations with payment systems, inventory tools, and third-party applications. Troubleshoot e-commerce issues related to pricing, product displays, and data accuracy. Manage updates and new features with minimal disruption.</li></ul>What You Will Bring:<ul><li>Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).</li><li>Demonstrated experience in IT support, with a strong focus on e-commerce platforms and related tools.</li><li>Familiarity with web development technologies (HTML, CSS, JavaScript) is a plus.</li><li>Solid understanding of operating systems and enterprise applications.</li><li>Relevant certifications (CompTIA A+, Network+, Security+) are preferred.</li></ul>What Sets You Apart:<ul><li>Excellent problem-solving and analytical skills.</li><li>Exceptional communication and interpersonal skills to effectively interact with technical and non-technical staff.</li><li>Strong time management and organizational abilities to manage multiple tasks and priorities.</li><li>A proactive and results-oriented approach.</li></ul>

Decision Support Specialist We are offering a contract for a permanent position as a Decision Support Specialist in Tallahassee, Florida. You will be joining a team focused on transforming data into actionable insights, enabling business users to make informed decisions. This role is at the heart of the organization, bridging the gap between raw data and business needs, and creating user-friendly dashboards and reports for various stakeholders. Responsibilities: • Accurately transform large volumes of data into actionable insights through the creation of interactive dashboards and reports • Collaborate with business users to comprehend their data requirements, translate these into technical specifications, and prioritize reporting requirements • Develop and manage Business Intelligence tools, ensuring a comprehensive understanding of the system • Extract data from various sources, transforming and loading it into Power BI data models, and utilizing Data Analysis Expressions (DAX) to create meaningful metrics and KPIs • Conduct data quality checks to ensure data accuracy and consistency • Create visually appealing dashboards and reports with intuitive navigation • Optimize reports for quick loading times and scalability to handle large datasets • Provide training to end-users on how to navigate and interpret reports effectively • Present findings and recommendations to business stakeholders through various communication channels • Design and implement scalable solutions that address evolving business needs within the IT landscape • Maintain comprehensive documentation of data models, business logic, and user guides.

Desktop Support Analyst Tier II Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will play a key role in providing advanced technical support to end-users, troubleshooting complex issues, and ensuring the efficient operation of IT systems. This is a contract position that offers an exciting opportunity to work with a reputable company. Key Responsibilities:<ol><li>Advanced Troubleshooting: Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support.</li><li>Ticket Resolution: Manage escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction.</li><li>User Training: Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency.</li><li>Documentation: Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team.</li><li>Vendor Coordination: Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions.</li><li>Remote Support: Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required.</li><li>Root Cause Analysis: Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence.</li><li>Escalation Management: Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets.</li></ol>

Technical Sales Specialist Our client in Swissvale, PA is hiring a Technical Sales Specialist for a contract to hire job opportunity. This opportunity is complete onsite. The client is seeking a self-motivated Technical Sales Specialist to provide support to both internal and external customers. This person acts as the liaison between the Company and its customers and is responsible for executing a variety of tasks including, but not limited to responding to customer inquiries, maintaining customer records, following upon and troubleshooting open orders as well as order entry.Hours: Flexible (7am-4pm or 8am - 5pm). Pay depending on experience: Pay dependent of experience: $22-28. The ideal candidate is a quick thinker and dynamic communicator, demonstrates a high level of attention to detail, enjoys learning new things, and most importantly, provides best-in-class customer service and support. Primary Responsibilities: • Provides prompt, efficient, detailed, customer-oriented service in response to customer inquiries through various channels. Analyzes situations and provides answers to customer questions as well as resolutions for various issues that may arise.• Effectively follows standard operating procedures to ensure accuracy in order management/order entry for customer base. Manages customer records in CRM/ERP ensuring a high level of data integrity.• Effectively gathers customer feedback and shares insights with leadership to improve the overall customer experience.– further detail will be integrated into the final internal job description.

IT Support Technician Job Summary: We are seeking a highly skilled IT Support Technician to provide hands-on technical support for desktops, laptops, mobile devices, and enterprise applications. This role requires expertise in troubleshooting hardware and software issues, performing installations and upgrades, and supporting network and communication systems. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and the ability to manage multiple priorities efficiently.Key Responsibilities:<ul><li>Troubleshoot and replace laptops, PCs, and mobile devices (Windows & Apple iOS).</li><li>Perform hardware upgrades, software installations, and remote imaging.</li><li>Set up, maintain, and troubleshoot Apple iPads, iPhones, and other mobile devices.</li><li>Provide first, second, and third-level technical support for hardware, software, networking, and enterprise applications.</li><li>Manage IT asset inventory, hardware disposal, loaner programs, and automated updates.</li><li>Support new hire setups, terminations, and employee relocations.</li><li>Install, configure, and troubleshoot printers, scanners, and VOIP/PBX telephony systems.</li><li>Participate in the IT support queue, logging and prioritizing technical issues.</li><li>Escalate unresolved issues to the appropriate teams when necessary.</li><li>Maintain a working knowledge of communication protocols, servers, and networking technologies.</li></ul>No third party vendors! Must be local to Palm Beach, FL

Desktop Support Analyst Our growing client is actively seeking an experienced, dedicated and innovative mid-level Desktop Support Specialist. Their ideal candidate is passionate about leveraging their skills to drive necessary technical operations in our firm, ensuring that all our desktop systems are running smoothly. Key Responsibilities:<ol><li>Troubleshooting and Problem Solving: We'll rely on you to proactively diagnose, troubleshoot and resolve any device issues our employees may encounter to minimize interruption in their work.</li><li>Hardware and Software Installation: It's vital that you are comfortable installing, maintaining and updating both hardware and software on various computer systems in the firm.</li><li>Operating System Configuration and Support: Your role will involve configuring and providing the necessary support for various Operating Systems within the organization.</li><li>Network Connectivity and Troubleshooting: You will ensure all our systems are correctly connected to the network to support seamless operations while swiftly diagnosing and fixing network problems when they arise.</li><li>Active Directory Administration: Managing and configuring the active directory to ensure smooth networking operations will be a central part of your responsibilities.</li><li>Remote Desktop Support: Ability to provide technical assistance remotely, ensuring solutions are provided quickly without necessarily being in physical contact with the device.</li><li>Hardware and Software Upgrades: Ensuring our systems are up-to-date is critical. As part of your responsibilities, you will handle appropriate upgrades when needed.</li><li>Virus and Malware Removal: A key part of your role will be to provide timely, effective solutions when systems are invaded by viruses and malware, and to ensure our work environment remains safe.</li></ol>They are seeking someone who has a strong customer-first mentality and an eye for detail who will aim not only to solve immediate issues but also to proactively identify potential future problems. If you're a system-savvy problem solver who thrives in fast-paced environments, I’d love to hear from you. Tight-knit collaboration, constant learning, and a friendly, supportive environment are integral components of their work culture.

Desktop Support Analyst Tier I Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team! As a Tier 1 Helpdesk Analyst, you will be the first point of contact for end-users seeking technical assistance, providing essential support, and ensuring a seamless user experience. This is a contract position that offers an opportunity to work with a respected company. Key Responsibilities:<ol><li>User Support: Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues.</li><li>Ticket Management: Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems.</li><li>Troubleshooting: Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals.</li><li>Password Resets: Assist users with password resets and account access issues, following security protocols and authentication procedures.</li><li>Documentation: Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li>User Training: Provide guidance to end-users on software applications and best practices, helping them become more self-reliant.</li><li>Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution.</li><li>Remote Support: Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required.</li></ol>

Sr Service Desk Technician Our client is seeking a Senior Service Desk Technician to provide advanced technical support, mentor junior analysts, and ensure efficient incident management. This role focuses on customer service excellence, problem resolution, and continuous improvement within the IT environment. Key Responsibilities: Advanced Support – Troubleshoot complex IT issues related to hardware, software, and networks, serving as an escalation point. Maintain and improve documentation for support processes.Customer Service – Engage professionally with end users, ensuring clear and timely communication on issue resolutions. Share best practices for handling complex cases.Reporting & Documentation – Track service desk metrics, generate performance reports, and document resolutions for knowledge transfer and process optimization.Continuous Learning – Stay updated on emerging technologies and share insights with the team to drive innovation and efficiency.

Customer Support Technician We are offering a long-term contract employment opportunity for a Customer Support Technician in Gainesville, Florida. The primary function of this role is to provide top-notch customer service in the tech industry, focusing on software and hardware support for workstation and networking devices. The workplace is a team-oriented environment where sharing knowledge and assisting others is highly valued. Responsibilities: • Provide technical guidance and informal training to customers on hardware and software programs. • Troubleshoot and resolve routine technical service and equipment issues by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. • Develop checklists for typical problems and recommend procedures for problem prevention. • Maintain a knowledge database and call tracking database to enhance the quality of problem resolutions. • Monitor the Service Desk queue, resolving support tickets as assigned, and ensuring all Service Level Agreements are met in a timely manner. • Document work performed and resolutions provided, keeping customer records accurate and up-to-date. • Install, configure, and provide user support for personal computers and peripheral equipment, including software installation, upgrades, and patches. • Perform advanced troubleshooting to determine the cause of problems and provide solutions. • Coordinate service calls and repairs for warranty and non-warranty items. • Participate in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Operating System Upgrade Project, etc. • Provide support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, and various off the shelf and Department developed applications. • Share information and receive feedback from other staff members, contributing to a collaborative work environment. • Generate and maintain detailed technical documentation including software installation guidelines, troubleshooting processes, etc.

Operations Support Specialist Operations Support Specialist – Gaming Development LabWe are seeking an Operations Support Specialist to maintain and support the development environment for gaming systems. This role requires a self-sufficient problem solver who can prioritize tasks, troubleshoot issues, document processes, and communicate effectively. Work Location: On-site in Redmond, WA, 5 days a week Key Responsibilities<ul><li>DRI (Designated Responsible Individual) – Work independently, scope simple projects, and set priorities for other team members. This role includes an on-call requirement and requires strong communication and documentation skills.</li><li>Incident Management & Support – Monitor and triage support requests, engage with customers professionally, troubleshoot IT infrastructure issues, document resolutions, and ensure SLAs are met.</li><li>Infrastructure Deployment & Maintenance – Deploy, configure, relocate, and decommission hardware (servers, racks, cabling). Perform system administration using PowerShell and ensure security compliance. Conduct routine lab checks for infrastructure issues.</li><li>Asset & Inventory Management – Track and update hardware inventory, manage asset lifecycle (renames, relocations, decommissions), and ensure metadata accuracy.</li></ul>

Application Support Analyst We are seeking a highly skilled Application Support Specialist with expertise in Salesforce to join our team. In this role, you will be responsible for troubleshooting, maintaining, and optimizing Salesforce applications, ensuring smooth day-to-day operations for users. You will work closely with cross-functional teams, providing technical support, resolving issues, and implementing best practices to enhance system performance.Responsibilities:<ul><li>Provide technical support and troubleshooting for Salesforce applications and related integrations.</li><li>Investigate and resolve user-reported issues related to workflows, data integrity, permissions, and system functionality.</li><li>Assist with user administration, including account setup, role management, and security configurations.</li><li>Work with stakeholders to analyze business requirements and implement solutions within Salesforce.</li><li>Collaborate with development teams to test, validate, and deploy updates and enhancements.</li><li>Maintain system documentation, training materials, and user guides for end-users.</li><li>Monitor and optimize system performance, identifying and resolving bottlenecks.</li><li>Stay up-to-date with Salesforce updates and new features, recommending improvements where applicable.</li></ul>

Desktop Support Job Description: We are seeking a highly skilled IT Support Specialist to join our team. The ideal candidate will have experience in troubleshooting hardware and software issues, managing IT assets, and supporting enterprise applications. This role requires expertise in Azure, PowerShell scripting, and automation, along with strong problem-solving skills and the ability to provide multi-level technical support. Responsibilities:<ul><li>Provide 1st, 2nd, and 3rd level support for desktops, enterprise applications, network printing, email, connectivity, remote access, and hardware issues.</li><li>Troubleshoot and replace laptops, PCs, and mobile devices as needed.</li><li>Utilize PowerShell scripting for automation and system management.</li><li>Deploy, configure, and support Azure-based environments.</li><li>Perform hardware upgrades, remote imaging, new hire setups, terminations, and relocations.</li><li>Set up, maintain, and troubleshoot Apple iPads and iPhones.</li><li>Assign, manage, and prioritize IT support tickets effectively.</li><li>Perform desktop, laptop, and mobile device updates to ensure security and performance.</li><li>Build, deploy, and image new workstations (desktops & laptops).</li><li>Install, configure, and maintain printers, scanners, and other peripherals.</li><li>Maintain a strong working knowledge of current communication devices, protocols, and networking technologies.</li><li>Support VOIP/PBX telephony systems.</li><li>Track and manage IT inventory and asset management for all hardware and software.</li></ul>Apply today for immediate consideration!

Desktop Support Analyst We are offering a contract employment opportunity in Santa Cruz, California for a Desktop Support Analyst. This Desktop Support role operates within the technology industry, providing crucial support to our team by resolving complex hardware and software issues. The Desktop Support role requires some travel to various locations close by. The Desktop Support Role is an onsite position and is great for anyone who wants to stay in the Santa Cruz area. Responsibilities: <ul><li>Oversee the administration and ongoing maintenance of client IT environments, including network infrastructure, internet connectivity, business-critical systems, cloud applications, unified communications platforms, and cybersecurity solutions.</li><li>Deliver responsive technical support to end-users—both onsite and remotely—by diagnosing and resolving hardware, software, and connectivity issues across a wide range of devices and platforms.</li><li>Deploy, configure, and support end-user workstations, IP phones, networking devices (such as switches, routers, and firewalls), ensuring stable and secure operation.</li><li>Manage and maintain Microsoft Windows Server environments, as well as Microsoft 365 tenants—including user provisioning, licensing, email configurations, and security policies.</li><li>Collaborate with clients to coordinate service appointments, schedule maintenance, and ensure timely resolution of technical requests while maintaining strong customer relationships.</li></ul>

EUC Support Specialist 3 We are inviting applications for the role of an EUC Support Specialist 3 in the life insurance industry, based in West Des Moines, Iowa. As an EUC Support Specialist 3, you will be tasked with addressing software and hardware issues, managing and resolving customer issues, and contributing to IT projects. This role offers a contract to permanent employment opportunity. Responsibilities: • Offer high-quality service to both on-site and remote employees by resolving escalated customer requests and incidents from the Service Desk • Monitor the incident management queue to ensure customer issues are dealt with within established timeframes • Assist in the execution of IT projects, including hardware/software deployments, infrastructure upgrades, or migration projects • Maintain the accurate tracking of company PC assets and update knowledgebase information as needed • Diagnose and resolve issues with both software and hardware, ensuring end users can resume their job responsibilities • Utilize scripting for automation and solving common IT tasks • Provide support for enterprise networks (LAN/WAN, VPN, DHCP, DNS) and show familiarity with TCP/IP and network protocols • Troubleshoot hardware and software issues in both Windows and MacOS environments, including laptops, desktops, and peripheral devices • Manage user accounts, group policies, and organizational unit (OU) structure in Active Directory • Use endpoint management systems like MCM (Microsoft Configuration Manager), Microsoft Intune, or equivalent for software deployments, patch management, and device security.

Tier 1 Support | Technical Support | Help Desk We are offering a contract to hire employment opportunity for a Tier 1 Support | Technical Support | Help Desk role based in West Des Moines, Iowa. As a crucial member of our team, you will be primarily tasked with diagnosing and resolving user concerns, providing remote support, and maintaining accurate documentation. This role is instrumental in delivering exceptional service to our users and maintaining the integrity of our technical operations. Be the first point of contact for our client by fielding technical inquiries, troubleshooting basic issues, and escalating complex problems to higher tiers as needed. Responsibilities: • Diagnose and resolve issues related to user concerns effectively and promptly• Provide remote support to users in remote offices or home office setups• Accurately document problem resolutions in ticketing systems, knowledge bases, troubleshooting manuals, and procedures• Actively participate in troubleshooting advanced technical issues within the network and telecommunications environments• Assist in managing software and workstation image, including the use of image deployment software for workstation imaging tasks• Ensure tickets are accurately documented and resolved in a timely manner• Collaborate with team members on assigned projects and work tasks, which may include but are not limited to email, chat, ticketing system, and all applicable queues• Maintain and update online documentation repository as needed• Support the team framework established by management in carrying out assigned tasks.

Application Support Lead We are offering a long-term, Muti-Year consulting opportunity with one our industry leading clients. The role involves a blend of technical and operational responsibilities, including troubleshooting technical issues, innovating solutions, and ensuring the optimal performance of our services. Work Type: Hybrid (Onsite 3x per week)Job Summary:We are seeking a dedicated Operations Lead for application support to join our team. This is a hybrid role requiring a combination of onsite and remote work. The Operations Lead will be responsible for overseeing production operations, ensuring customer satisfaction, and providing technical and operational support to meet business objectives. If you possess strong problem-solving skills, leadership ability, and a technical mindset, this role is an excellent fit for you.Key Responsibilities:<ul><li>Act as a technical resource for service partners, ensuring business goals and customer satisfaction are achieved.</li><li>Understand and manage production operations to minimize ticket inflow from internal teams.</li><li>Handle escalations and provide technical assistance while teaching operational/support concepts to team members.</li><li>Prioritize daily support requests and team needs effectively.</li><li>Propose technical and operational solutions to improve processes and meet team objectives.</li><li>Collaborate with project and production support teams to troubleshoot and solve system issues.</li><li>Implement operational optimizations and align with enterprise standards to ensure balanced expectations.</li><li>Ensure customer issues are resolved within defined Service Level Agreements (SLAs).</li><li>Take the lead on critical technical issues (SEV1/SEV2), coordinating cross-functional teams to identify and resolve root causes.</li><li>Foster partnerships with service providers to achieve team goals and maintain deliverables.</li></ul>

Purchase & Sales Specialist We are offering a permanent employment opportunity for a Purchase & Sales Specialist based in Mars, Pennsylvania. This role is crucial within our industry, where you will be the main point of interaction for our customers, sales team, and other departments. Your key responsibilities will encompass a wide range of tasks, from processing customer orders to providing technical support and maintaining strong customer relationships. Responsibilities: • Analyze and clarify technical details and commercial terms for customers to ensure their needs are met. • Conduct reviews and analysis of product specifications, ensuring alignment with customer requirements. • Generate customer quotations, including prices, technical solutions, and credit terms, based on bid specifications. • Monitor the progress of outstanding orders and requisitions, guaranteeing timely delivery and customer satisfaction. • Evaluate costs to determine the profitability of received orders in relation to quoted prices. • Develop procedures and share technical information with the external sales team and third-party representatives to allow efficient order receipt. • Build expertise in our product offerings and gain a practical understanding of competitors' products to provide superior customer guidance. • Serve as the first point of interaction by answering phone calls and addressing inquiries. • Manage complaints efficiently, providing suitable solutions and alternatives within established timeframes, and ensure customer satisfaction by following up on resolved issues. • Monitor and address customer needs consistently to ensure a positive experience with our company and products. • Contribute to team efforts by accomplishing related tasks and objectives as needed.

Loan Servicing - Support Robert Half is seeking a Loan Servicing Support Specialist in the Middlesex County, NJ area. As a Loan Support Specialist you will be responsible for managing customer applications, keeping records up-to-date, and handling customer inquiries. If you have 1+ years of loan support experience and are looking to grow your career, this might be the opportunity for you! Responsibilities:• Accurate and efficient processing of customer credit applications• Consistent maintenance of precise customer credit records• Prompt resolution of customer inquiries• Monitoring customer accounts and implementing appropriate actions• Utilizing your comprehensive understanding of loans and loan products• Applying excellent oral and written communication skills to foster positive working relationships• Exhibiting exceptional customer service capabilities while effectively multi-tasking and prioritizing workloads• Demonstrating proficient problem-solving and decision-making abilities• Working both independently and collaboratively in a time-sensitive environment• Adhering to timelines and schedules, demonstrating meticulous attention to detail and accuracy in work• Handling confidential information with a high level of moral judgment• Thriving in an environment that promotes accountability and growth.

Site Support Tech II Job Posting: Site Support Technician II (Travel)Base Location: San Antonio, TX Service Type: 6-month contract-to-hire potential (extensive travel will be required for the first 6 months, once project is completed, role will be primarily remote if converted)Position Overview:We are seeking a Site Support Technician II to join our team. Do you want to travel?! This role is ideal for an experienced IT professional looking to provide hands-on technical support, troubleshoot complex systems, and ensure a seamless user experience in a dynamic work environment. You will be responsible for the installation, repair, and preventative maintenance of personal computers and related systems while working closely with employees to resolve technical challenges and deliver tailored solutions. Key Responsibilities:<ul><li>Provide technical support for network infrastructure and internal desktop systems, software, and hardware.</li><li>Install, configure, and troubleshoot desktop systems, workstations, servers, and network issues in a heterogeneous environment.</li><li>Maintain security for the desktop environment, including passwords, data integrity, and file system security.</li><li>Communicate complex technical information effectively to both technical and non-technical personnel.</li><li>Assist in identifying suitable software that meets user requirements and recommend hardware/software solutions, including new acquisitions or upgrades.</li><li>Participate in IT infrastructure and technology project development.</li><li>Conduct training programs to educate employees on basic and specialized applications.</li></ul>Scope of Work:<ul><li>Apply job skills, company policies, and procedures to complete a range of technical tasks.</li><li>Perform work assignments under detailed instructions while following established procedures and policies.</li></ul>Problem-Solving and Impact:<ul><li>Address problems of diverse scope where analysis requires evaluation of multiple factors.</li><li>Exercise sound judgment in selecting methods and techniques to achieve results.</li><li>Personal decisions and actions have the potential to influence project schedules and outcomes.</li></ul>Interactions and Collaboration:<ul><li>Collaborate daily with supervisors, team members, and customers.</li><li>Communicate and present factual information effectively to peer groups and stakeholders.</li></ul>

IT Support Technician We are offering a short term contract employment opportunity for an IT Support Technician in Coppell, Texas. The role involves providing technical support within the IT industry, specifically focusing on desktop and systems support, configuration management, and deployments. Responsibilities: • Provide technical support to users, diagnosing and resolving issues related to computer hardware and Microsoft software. • Utilize Citrix and Dell technologies to support business operations. • Perform configuration management tasks, ensuring systems are running efficiently and securely. • Handle deployments of EO/IR systems and Mac computers. • Offer deskside support, assisting users on-site with any technical issues or queries. • Maintain accurate records of all IT support activities and system updates.

Product Developer We are looking for a Product Developer to join our team in Tallahassee, Florida. This role involves the development and implementation of finance and accounting applications in support of a major project. The position offers a long term contract employment opportunity. Responsibilities include: • Developing solutions using Microsoft .NET • Consulting directly with finance and accounting personnel to develop line of business solutions • Working with Microsoft technologies and solutions in enterprise-level environments • Communicating requirements in technical discussions with accounting and finance personnel and management • Ensuring the smooth operation of systems and delivering customized solutions • Utilizing skills in Planning, Payroll, Finance, Consulting, Microsoft Access, Implementation, Financial Reporting, and other related areas • Providing support for the Florida Planning Accounting and Ledger Management (PALM) Project • Collaborating with a team comprised of a Data Architect and a Decision Support Specialist • Re-engineering and testing applications to accommodate PALM accounting data • Contributing to the replacement of the core functionality of the state's financial system.

Desktop Support Analyst JOB SUMMARY: The IT Support Specialist will work directly with the Associate Director of Information Technology and support them in daily tasks, repairs, maintenance of systems, and diagnosis of problems that arise with computers and machines. JOB RESPONSIBILITIES:  Assists Associate Director of Information Technology Department with prioritizing funds based on primary department projects and company IT requirements.  Maintaining efficient relationships with other department heads to determine their technological needs.  Responsible for all repair and installation requests.  Monitoring inventory of available hardware devices or computer accessories to assess purchasing needs for the Associate Director of Information Technology.  Creating long-term schedules to determine when to update company computer systems and cybersecurity measures.  Researching new business technologies and IT software to strengthen the organization's computer systems.  Creating surveys to gauge company employee IT needs and questions.  Drafting informational documents to help company employees troubleshoot standard computer problems and navigate recent program updates.  Assisting Associate Director of Information Technology with complex installations or repairs.  At the direction of the Associate Director of Information Technology, implement new software programs and computer technologies that support organizational goals and objectives.  All other duties as assigned. KEY RELATIONSHIPS:  Reports to the Associate Director of Information Technology.  Establishes and maintains strong working relationships with all company personnel.  Communicates well with others. EXCELLENCE IN THIS POSITION: Excellence in this position includes ability to:  Identify and resolve or route issues in a highly organized fashion.  Enter data quickly and accurately.  Exhibit a high level of written and verbal communication skills.  Exhibit a professional demeanor at the job.  Be a flexible, service-oriented team player. SKILL REQUIREMENTS:  Excellent technical skills, including analytical skills and advanced computer skills.  Disaster recovery skills.  Strong writing skills.  Customer support and interpersonal skills.  Knowledge of hardware, software, networks, and systems.  Troubleshooting and problem-solving abilities.  Communication and customer service skills. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands and fingers, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. Vision abilities required by this job include close vision, and ability to adjust focus. EDUCATION AND/OR EXPERIENCE:  Collaboration across organizations: 1 year (Preferred)  IT support: 3 years (Preferred)  Software troubleshooting: 3 years (Required)

E-Commerce Specialist Our retail client is looking for an eCommerce Specialist with Shopify experience for a 40hr/wk role, on site in Fremont. The role involves a variety of tasks related to content management, customer relationship management, and e-commerce platforms. Responsibilities: Product Management:-Set up new products in eCommerce tools.-Remove outdated items and maintain accurate product levels for assigned clients.-Ensure proper routing of products to clients and resolve any related issues. Reporting:-Generate inventory reports that analyze items selling well versus those underperforming.-Provide data to support product proposals for sales teams to present to clients. Client Support:-Serve as the first point of contact for client inquiries about product specifics and account details.-Address client needs promptly while maintaining professional communication. Copywriting:-Draft compelling product descriptions, including dimensions, specs, pricing, and key details for eCommerce platforms and Product Information Sheets.

Operations Specialist Join a forward-thinking organization that is at the forefront of integrating cutting-edge Artificial Intelligence (AI) into robotic technology. This company specializes in creating intelligent robots designed to transform industries, drive innovation, and reshape the future of automation. Be part of a dynamic team with a vision for revolutionizing how technology interacts with the world. Position Overview:The company is seeking dedicated Operation Specialists to support its groundbreaking initiatives and ensure the successful deployment of AI-driven robotics in the field. As an Operation Specialist, your primary responsibility will be to play a vital role in training robots to operate effectively, maintaining quality standards, and acting as a bridge between the operations and engineering teams. Responsibilities:<ul><li>Assist with hands-on robot training to ensure full functionality and readiness for field deployment.</li><li>Perform robust quality control assessments and fill out detailed quality reports to maintain service excellence and adherence to company standards.</li><li>Collaborate and communicate regularly with the engineering teams, providing feedback and input to support enhancements in robotics performance and AI integration.</li><li>Uphold compliance with safety protocols when working with robotic technologies.</li><li>Maintain meticulous documentation, tracking progress and outcomes of robot training sessions.</li></ul>

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487 results for Product Support Specialist

Technology Doesn't Change the World, People Do.^®