;

511 results for Product Support Specialist

Relevance

Date Posted

Create a Job Alert

Email me about new Product Support Specialist jobs

Are you sure you want to pass on this job?

We are looking for a Product Support Specialist to join our team in the Energy/Natural Resources industry based in Houston, Texas. This role involves providing technical and functional support to various production, operations, and EHS applications. You will also be responsible for new application implementations, business process analysis, and technology solution matching.

Responsibilities:
• Support and develop features in Energy/Production Balance software and Advanced Analytics software.
• Implement, debug, maintain and upgrade AVEVA PI system including PI Interface, PI Archive, PI AF, PI Vision, PI Web API, PI OLEDB and PI Integrator for BA.
• Design and implement AVEVA PI software solutions leveraging historian data.
• Support PI data integration with other IT systems in ETRM, Commercial Operations, O& M, and EHS using PI SDK, AF SDK, PI Web API and PI OLE DB.
• Interact with internal users to learn and document requirements that are then used to produce business requirements and architecture design documents.
• Provide subject-matter-expertise related to AVEVA PI, data analytics, and time-series studies to other teams and internal users.
• Manage projects and provide guidance during establishment of business requirements, white boarding sessions and workshops.
• Continuously learn new technologies that could help provide the right solutions to customers.
• Use a broad range of technical skills including SQL and Oracle Database Development, and programming and scripting using SQL, JavaScript, C#, PowerShell, JavaScript, HTML, CSS and XML.
• Data reporting using tools such as SSRS, PI reporting tools, MS Power BI, Tableau and others.

• Must have a minimum of 5 years of experience in the Energy/Natural Resources industry
• Extensive knowledge of Natural Gas Liquids (NGL) and Natural gas is required
• Expertise in Environmental Health is essential
• Proficiency in PowerShell and PowerShell Scripting is necessary
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and in a team environment
• Demonstrated ability to manage multiple tasks simultaneously
• Proven track record in providing high-quality product support
• Bachelor's degree in a relevant field or equivalent work experience
• Familiarity with industry regulations and standards.

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

511 results for Product Support Specialist

Product Support Specialist We are looking for a Product Support Specialist to join our team in the Energy/Natural Resources industry based in Houston, Texas. This role involves providing technical and functional support to various production, operations, and EHS applications. You will also be responsible for new application implementations, business process analysis, and technology solution matching. Responsibilities: • Support and develop features in Energy/Production Balance software and Advanced Analytics software. • Implement, debug, maintain and upgrade AVEVA PI system including PI Interface, PI Archive, PI AF, PI Vision, PI Web API, PI OLEDB and PI Integrator for BA. • Design and implement AVEVA PI software solutions leveraging historian data. • Support PI data integration with other IT systems in ETRM, Commercial Operations, O& M, and EHS using PI SDK, AF SDK, PI Web API and PI OLE DB. • Interact with internal users to learn and document requirements that are then used to produce business requirements and architecture design documents. • Provide subject-matter-expertise related to AVEVA PI, data analytics, and time-series studies to other teams and internal users. • Manage projects and provide guidance during establishment of business requirements, white boarding sessions and workshops. • Continuously learn new technologies that could help provide the right solutions to customers. • Use a broad range of technical skills including SQL and Oracle Database Development, and programming and scripting using SQL, JavaScript, C#, PowerShell, JavaScript, HTML, CSS and XML. • Data reporting using tools such as SSRS, PI reporting tools, MS Power BI, Tableau and others.

Product Support Specialist We are offering a permanent employment opportunity for a Product Support Specialist in Pittsburgh, Pennsylvania, United States. This role primarily involves supporting operational functions, delivering high-quality work independently, and continuously adapting in a dynamic work environment. The industry focus of this role is largely within financial services and requires a strong inclination towards analytical thinking, problem-solving, and meticulous attention to detail. Responsibilities: • Demonstrating excellent verbal and written communication skills to effectively interact with customers. • Managing and prioritizing multiple tasks simultaneously to ensure all responsibilities are completed. • Applying analytical thinking in decision-making processes to solve complex issues. • Collaborating with cross-functional partners to foster a team-oriented work environment. • Demonstrating sound judgment and proactive problem-solving skills to address customer inquiries. • Ensuring high-quality work delivery while working independently or virtually. • Utilizing Citrix and Cloud Technologies to support operational functions. • Leveraging Google Workspace tools and Apple iOS knowledge to manage and monitor customer accounts. • Working with Key Performance Indicators (KPIs) to assess and drive performance. • Ensuring flexibility and adaptability in a fast-paced, growth-oriented environment.

Product Support Specialist Robert Half is assisting our client in hiring for a Technical Customer Support Specialist for a long-term contract-to-hire position onsite in Coral Springs, FL. In this role, you will be responsible for answering incoming calls, processing various authorizations, and providing high-level customer support. Your expertise in managing multiple tasks, maintaining detail orientation, and excellent communication skills will be integral to your success. If you or someone that you know is interested, apply today! Responsibilities: • Answering all incoming calls and providing Level 1 customer support via email and/or phone.• Efficiently and accurately processing return material authorizations (RMAs), repair authorizations (RAs), and other related tasks.• Ensuring orders placed via email, Purchase Order, or the Ecommerce site are entered into our internal system in a timely manner.• Communicating proactively with customers, providing updates and notifications of orders, delays, or additional information needed for a purchase.• Keeping the internal database updated with accurate client information.• Handling return requests, call tags, and shipment changes for outbound orders effectively.• Escalating complaints or issues to the appropriate team member immediately when not equipped to resolve them.• Selling products off a rate card provided and approved by Leadership.• Developing an understanding of the industry to provide high-level support to customers.• Maintaining a polite, helpful, and detail-oriented demeanor at all times.

Technical Support Specialist We are looking for a Technical Support Specialist to join our team in Boca Raton, Florida. In this role, you will provide technical support to customers, installers, and distributors, ensuring smooth operation of our products. This position offers a contract to permanent employment opportunity. Responsibilities: • Provide technical support via phone calls to assist customers, installers, and distributors with system and network problems. • Analyze and troubleshoot hardware and software issues for clients. • Manage new customer activations and perform data entry into the company server. • Collaborate with Internet companies to ensure modems and routers are correctly configured for compatibility with our products. • Undertake additional technical support tasks as per the direction and need. • Utilize your skills in Android Development, Cisco Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, Configuration Management, Desktop Support, Customer Service, Customer service software, and Call Center Customer Service to perform your duties effectively.

Product Support Specialist We are a company in the IT Consulting sector, located in the United States, and are seeking a Product Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, helping them with any issues or inquiries they may have about our software and hardware products. You will also be responsible for maintaining accurate customer records, processing customer applications, and monitoring customer accounts. Responsibilities• Serve as the main point of contact for customer inquiries, providing detail oriented and courteous support• Assist customers with the functionalities of our software and hardware products, answering any questions they may have• Perform Tier I remote troubleshooting services, such as reviewing monitored device configurations and explaining what certain alarms indicate• Utilize remote software to access both customer and internal hardware• Work with Developers and other teams to resolve technical issues• Contribute to the Knowledgebase

Tech Support Specialist We are offering a short term contract employment opportunity for a Tech Support Specialist in HAMMOND RANCH, California. In this role, you will be required to provide Tier 1 support to our customers, ensuring the swift resolution of any technical issues they may be experiencing. You will need to be highly organized and meticulous, as you will be responsible for maintaining customer records and processing applications. Responsibilities: • Address and resolve customer technical issues promptly and effectively. • Offer Tier 1 support to customers, ensuring a high level of customer satisfaction. • Accurately process customer applications. • Maintain comprehensive and accurate customer records. • Monitor customer accounts and respond appropriately to any issues.

Technical Support Specialist We are offering an employment opportunity for a Technical Support Specialist in Gainesville, Florida. This role functions within the SaaS industry, where you will be expected to provide exceptional service and support to our clients, focusing on SaaS application assistance. Responsibilities:• Ensure the prompt and accurate troubleshooting of SaaS applications.• Work in collaboration with development teams to identify and rectify software glitches.• Carry out regular maintenance and updates on systems.• Monitor the performance of applications and troubleshoot issues as they occur.• Maintain an accurate record of support activities and documentation.• Develop and deliver user training along with creating support documentation.• Assist in the deployment of new applications and updates, ensuring system security and data integrity.• Coordinate with third-party vendors for application support.• Execute root cause analysis for recurring issues and contribute to continuous improvement initiatives.• Manage user accounts and permissions, maintaining compliance with company policies and procedures.• Gather and report on application performance metrics.• Stay updated with the latest industry trends and technologies, and provide feedback to development teams to enhance application functionality.

Technical Support Specialist We are in search of a Technical Support Specialist, 100% remote, EST hours. Responsibilities: • Provide technical support for Cisco technologies, ensuring optimal performance and resolving related issues.• Handle support tasks for Citrix technologies, troubleshooting problems and ensuring smooth operations.• Maintain and manage cloud technologies, ensuring secure and efficient use.• Address issues related to computer hardware, performing diagnostics and repairs as needed.• Provide support and solutions for Dell technologies, ensuring they are optimally utilized.• Utilize 'About Time' software effectively for efficient time management.• Manage and maintain the Active Directory, ensuring accurate user data and access rights.• Oversee backup technologies, ensuring data protection and recovery in case of data loss.• Demonstrate strong communication skills to interact with team members and clients, providing clear and concise information on technical matters.

Desktop Support Specialist Job SummaryWe are seeking a Desktop Support Specialist to provide hands-on technical support for end-users, troubleshoot hardware and software issues, and maintain IT infrastructure. The ideal candidate will have strong problem-solving skills and a customer-focused approach to resolving technical challenges efficiently.Key Responsibilities<ul><li>Provide onsite and remote support for desktops, laptops, printers, and other peripherals.</li><li>Troubleshoot and resolve hardware, software, and network connectivity issues.</li><li>Install, configure, and update Windows/macOS operating systems and applications.</li><li>Manage Active Directory accounts, group policies, and user permissions.</li><li>Support email systems (Microsoft Outlook, Office 365, or Google Workspace).</li><li>Assist with VPN and remote access issues for employees working remotely.</li><li>Perform software installations, updates, and patches.</li><li>Maintain and troubleshoot SCCM, imaging, and deployment processes.</li><li>Set up and configure new user workstations and IT equipment.</li><li>Document issues, solutions, and IT procedures in the ticketing system.</li><li>Collaborate with other IT teams to escalate and resolve complex issues.</li><li>Provide basic training to users on IT best practices and security policies.</li></ul>Apply today for immediate consideration!

IT Support Specialist We are offering a contract for a permanent employment opportunity for an IT Support Specialist in Clinton Twp., Michigan. The IT Support Specialist will be tasked with providing hands-on support for our assembly plant and office employees, ensuring the smooth operation of IT systems on the shop floor and assisting with Microsoft Office 365 and other enterprise applications. Responsibilities:• Provide IT technical support within a plant environment.• Provide troubleshooting and support for Scanners and Printers.• Address IT-related disruptions in collaboration with production teams.• Respond and resolve IT incidents within a timely manner.• Troubleshoot and assist internal employees with O 365 applications and provide software and Dell hardware support.• Manage IT equipment setup, deployment, and troubleshooting.

Desktop Support We are seeking a detail-oriented and tech-savvy Desktop Support Specialist to join a client's IT team in Phoenix. This role focuses on ensuring the functionality and efficiency of end-user systems, providing technical support, and maintaining IT-related hardware, software, and networking components. The ideal candidate is equipped with strong troubleshooting skills and excellent customer service abilities.Key Responsibilities:<ul><li>Provide technical assistance to end-users for hardware, software, and network-related issues.</li><li>Install, configure, and maintain desktops, laptops, mobile devices, printers, and other peripherals.</li><li>Troubleshoot and resolve Windows OS, Mac OS (if applicable), and Microsoft Office 365 issues.</li><li>Diagnose and resolve issues related to network connectivity, VPN access, and Wi-Fi troubleshooting.</li><li>Coordinate with IT teams or vendors for equipment repairs or software updates as needed.</li><li>Ensure all IT equipment adheres to company policies and security protocols.</li><li>Document incidents, troubleshooting steps, and resolutions in a ticketing system (e.g., ServiceNow, Zendesk).</li><li>Provide support for remote users, including setups, configurations, and troubleshooting.</li><li>Assist in workstation deployment, including imaging and patch management.</li><li>Educate employees on best practices related to technology use, security, and self-service IT tools.</li></ul>

Customer Support Specialist We are seeking a Customer Support Specialist to join our team in Stamford, Connecticut. This role is in the Manufacturing industry and offers a contract to permanent employment opportunity. As a Customer Support Specialist, you will be responsible for sales support, customer support, logistics support, field service support, and some inside sales work. Responsibilities: • Assist customers with their inquiries in a timely manner, ensuring customer satisfaction • Maintain accurate customer records in the CRM database, including current contact information and scope of opportunity • Reach out to customers to obtain updated contact information and stay ahead of turnover • Follow up proactively with existing customers to provide ongoing support and identify new sales opportunities • Coordinate with Technical Customer Support personnel for field service coordination & billing • Process orders and provide lead times & status updates for those orders • Assist the sales team with any required support while they are traveling • Keep track of machine trials and custom payment plans • Complete vendor setups and maintain an organized office • Handle inbound customer inquiries efficiently and quickly.

Computer Support Specialists We are in the process of adding a Computer Support Specialist to our team, based in Albany, New York. This role is focused on providing technical support and assistance to users in relation to the New York Incident Management and Report System (NIMRS), a reporting application that caters to over 3000 users across various state and local facilities. This position offers a long-term contract employment opportunity. Responsibilities: • Offer deskside support to users, ensuring that all technical queries are promptly addressed. • Develop training materials aimed at educating users on the proper use and functionalities of the NIMRS. • Conduct user training sessions to enhance user competence and confidence in using the NIMRS. • Facilitate the reporting process within the NIMRS, ensuring that all reports are accurate and timely. • Provide technical assistance on all aspects of the NIMRS, from logging in to troubleshooting technical issues. • Monitor the condition of the facility equipment and software to ensure optimal performance. • Collaborate with the team in maintaining an efficient and user-friendly system.

Desktop Support Job SummaryWe are seeking a Desktop Support Specialist to provide hands-on technical support for end-users, troubleshoot hardware and software issues, and maintain IT infrastructure. The ideal candidate will have strong problem-solving skills and a customer-focused approach to resolving technical challenges efficiently.Key Responsibilities<ul><li>Provide onsite and remote support for desktops, laptops, printers, and other peripherals.</li><li>Troubleshoot and resolve hardware, software, and network connectivity issues.</li><li>Install, configure, and update Windows/macOS operating systems and applications.</li><li>Manage Active Directory accounts, group policies, and user permissions.</li><li>Support email systems (Microsoft Outlook, Office 365, or Google Workspace).</li><li>Assist with VPN and remote access issues for employees working remotely.</li><li>Perform software installations, updates, and patches.</li><li>Maintain and troubleshoot SCCM, imaging, and deployment processes.</li><li>Set up and configure new user workstations and IT equipment.</li><li>Document issues, solutions, and IT procedures in the ticketing system.</li><li>Collaborate with other IT teams to escalate and resolve complex issues.</li><li>Provide basic training to users on IT best practices and security policies.</li></ul>Apply today for immediate consideration!

Help Desk Specialist We are assisting a client in Phoenix, AZ, in their search for a skilled Help Desk Specialist. This position offers a great opportunity to join a dynamic IT team and provide exceptional technical support to company employees and clients. The ideal candidate will have a passion for problem-solving, excellent communication skills, and a commitment to delivering a positive user experience. This is a contract-to-hire/temporary/full-time opportunity depending on the role's classification.Key Responsibilities:<ul><li>Provide first-level technical support via phone, email, and ticketing systems, resolving IT-related issues efficiently and effectively.</li><li>Diagnose and troubleshoot hardware, software, and network issues.</li><li>Log and update tickets in the help desk system, ensuring accurate documentation of issues, resolutions, and follow-up actions</li><li>Collaborate with internal teams and escalate unresolved technical problems to the appropriate IT staff.</li><li>Support end-users in the setup and configuration of hardware, software, and systems, including desktops, laptops, printers, smartphones, and business applications.</li><li>Assist in user account management, including password resets and application access.</li><li>Provide support for remote workers, assisting with VPNs, virtual desktops, and other remote working technologies.</li><li>Maintain strong customer service standards, ensuring issues are resolved promptly and users are kept informed throughout the process.</li><li>Identify recurring issues and suggest process improvements or solutions to prevent future problems </li></ul>

Member Support Analyst MFA Specialist - Onsite Position OverviewWe are seeking a Member Support Analyst with expertise in multifactor authentication (MFA) and Single Sign-On (SSO) to join our team. In this role, you will provide Tier 1 technical support for our members and suppliers, resolving incidents and addressing requests related to a variety of system and web applications, such as the Member Portal, PEM, HT Catalog, and more. You will be instrumental in creating positive customer support experiences, while ensuring timely resolution or escalation of issues.If you have a strong technical aptitude, excellent customer service skills, and experience working in call center or technology support roles, we encourage you to apply.Position Details<ul><li>Job Title: Member Support Analyst – MFA Specialist</li><li>Location: Onsite with 1 day WFH per week</li><li>Work Schedule: Monday–Friday, 7:30 a.m.–4:30 p.m.</li></ul>Key Responsibilities<ul><li>Provide Tier 1 technical support and resolve service requests related to general member inquiries.</li><li>Serve as the subject matter expert for MFA and SSO troubleshooting and support.</li><li>Triage, research, and resolve basic incidents, ensuring issues beyond Tier 1 are escalated appropriately.</li><li>Handle member interactions with professionalism, building strong relationships with internal and external stakeholders (e.g., supported hospitals, shared service centers, and vendors).</li><li>Act as the single point of contact for members, ensuring quality service and timely communication on progress or resolutions.</li><li>Leverage support systems, tools, and internal documentation for incident resolution. Update training materials and documentation as needed.</li><li>Participate in department projects, system testing, procedure development, and pilot implementations.</li><li>Support member account lock-out procedures and password resets.</li></ul>

Member Support Specialist 2 We are on the lookout for a Member Support Specialist based in Plano, Texas. This position involves managing daily operations, handling customer service tasks, and utilizing various tech tools to ensure smooth and efficient workplace operations. Responsibilities:• Serve as a primary contact for employees and visitors, ensuring a welcoming and seamless experience • Handle inquiries and provide assistance related to workplace services and amenities • Manage check-in procedures and provide necessary information to enhance visitor experience • Utilize tools like G Suite for effective communication, documentation, and calendar management • Track workplace-related requests and issues through Jira • Collaborate with security and onsite management to address maintenance, deliveries, and other operational needs • Coordinate calendars for meetings, events, and appointments to ensure effective use of shared spaces

IT Tech Support Job Summary: We are seeking a skilled IT Support Technician to assist employees with technical support, troubleshooting hardware and software issues, and maintaining system functionality. This role involves installing and maintaining equipment, managing inventory, and ensuring smooth network operations.Key Responsibilities:<ul><li>Provide technical support for hardware, including PCs, copiers, printers, and fax machines.</li><li>Troubleshoot computer and network issues.</li><li>Install and update software and hardware as needed.</li><li>Assist with system maintenance, workstation support, and internet connectivity.</li><li>Maintain hardware and software inventory.</li><li>Assist in report preparation and backup procedures.</li><li>Purchase approved IT equipment and software.</li></ul>

Technical Support Analyst II We are offering an opportunity for a Technical Support Analyst II in Windsor, Connecticut 06095. This role primarily involves providing intermediate technical support, configuring and installing moderately complex software for IT users’ desktops and mobile devices. The successful candidate will be responsible for troubleshooting to identify issues and escalate them to the appropriate team for resolution. Responsibilities<ul><li>Provide functional support of applications to isolate issues and distribute them to the appropriate team for resolution.</li><li>Process complex help desk tickets and facilitate their resolution, working with external vendors as needed.</li><li>Isolate higher level issues by reproducing the incident, identifying invalid data within the database, and tracing transactions through infrastructure to identify the failure point.</li><li>Create DB scripts to correct invalid data within the database.</li><li>Deliver post-development support, including client installations.</li><li>Contribute to the creation and modification of system or application monitors.</li><li>Provide management with ticket reports, Pareto Report, and various others.</li><li>Update Support and User Guides.</li><li>Document user support and maintenance procedures as well as standardized communications to users and management.</li><li>Train less experienced end users and staff in resolving more complicated PC technical issues and processes.</li></ul>

Project Support Specialist We are seeking a Project Support Specialist to join our team in the construction/contractor industry, located in Naples, Florida. This role involves a variety of tasks related to project management and office administration, offering a contract to permanent employment opportunity. Responsibilities: • Handle different aspects of projects at various stages. • Initiate project kick-off by coordinating with all sub-contractors, distributing new vendor setup packages, and integrating them into the Purchase Order system. • After vendor setup, handle the submission of contracts and issuance of Purchase Orders using DocuSign, ensuring all subs execute them. • Keep track of permits, ensuring all relevant documentation is filed and logged accurately. • Manage new drawings, uploading them to Procore after careful naming and accuracy checks. • Oversee submittal logs, cross-verifying that project managers' submissions match automated records. • Execute orders for trailers or supplies as necessary for project progression. • Maintain the office environment, ensuring it is organized and conducive to efficient workflow. • Act as a notary, a requirement that can be fulfilled within 30 days of employment (setup and expenses covered). • Operate between two projects, maintaining effective communication and coordination.

Salesforce Technical Support Analyst Are you passionate about delivering a world-class customer experience? Do you thrive at solving problems and helping others succeed? We are looking for motivated candidates to join a fast-paced technical support team in a dynamic environment. Key Responsibilities:<ul><li>Provide font-line end-user support for 2000+ internal customers Salesforce configuration changes, including new fields, page layouts, and validation rules to meet the needs of the business. </li><li>Salesforce account setup, adding sharing rules and public groups, user admin setup. </li><li>Maintain all aspects of users and license management including user setup/deactivation, roles, profiles, public groups and permissions in a Salesforce</li><li>Troubleshoot customized Salesforce features, such as custom objects, permissions, and workflows within the company's implementation.</li><li>Provide support for Salesforce Service Cloud, addressing issues related to customer service, case management, and automation processes.</li><li>Ensure smooth functionality of tools and platforms integrated with Salesforce, such as Microsoft Teams or ServiceNow.</li><li>Diagnose data integration problems between Salesforce and other systems (e.g., ServiceNow, financial platforms, or custom applications), addressing issues like failed requests, bad response codes, or mismatched data.</li><li>Investigate and optimize automated workflows using API knowledge to reduce repetitive tasks and improve efficiency.</li><li>Utilize debugging tools such as Postman to simulate API calls, diagnose issues, and validate data transactions between systems.</li><li>Provide technical support for custom workflows or apps built on Salesforce that rely on API integrations, resolving errors or misconfigurations impacting functionality.</li></ul> Please contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf.(com) to learn more.

IT Desktop Support Specialist We are offering a long-term contract employment opportunity for an IT Desktop Support Specialist in West Des Moines, Iowa. The role involves providing hardware, software, and mobile support within the business and IT users primarily in West Des Moines. As an IT Desktop Support Specialist, you'll be tasked with maintaining and updating PC hardware and software, troubleshooting issues, and communicating with various stakeholders. Responsibilities: • Efficiently and accurately process requests related to break/fix incidents and move/add/change. • Ensure regular monitoring of systems to maintain operation efficiency and accuracy. • Handle the installation, maintenance, and updates of PC hardware and software. • Effectively communicate with stakeholders about status, risks, quality, and operations. • Troubleshoot issues related to PC hardware for laptops, desktops, and mobile devices. • Identify potential areas of improvement, escalate when necessary, and make appropriate recommendations. • Utilize your knowledge of the Windows 10/11 operating system to troubleshoot PC software issues. • Leverage strong analytical skills to make decisions, use independent judgment, and establish priorities. • Work effectively on multiple initiatives concurrently while maintaining good attention to detail. • Utilize excellent verbal and written communication skills in all aspects of the role.

Desktop Support Analyst Tier III Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you will be responsible for resolving highly complex technical issues, providing expert guidance, and ensuring the organization's IT systems operate at peak performance. This is a contract position offering an opportunity to work with a respected company. Key Responsibilities:<ol><li>Advanced Problem Resolution: Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems.</li><li>Escalated Ticket Management: Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction.</li><li>Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems.</li><li>Root Cause Analysis: Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability.</li><li>Documentation and Knowledge Sharing: Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team.</li><li>Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems.</li><li>Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions.</li><li>Performance Optimization: Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs.</li></ol>

HR Recruiter We are in search of 2 Technical Recruiters for a 6+ week contract for a company in Leawood, Kansas. This role encompasses the vital task of sourcing and screening candidates for a financial technology firm. This short-term contract employment opportunity invites individuals proficient in recruiting for various technical roles.Monday-Friday ON-SITE*MUST HAVE PRIOR INDUSTRY EXPERIENCE Responsibilities:• Facilitate recruitment for a wide range of roles including QA Analysts, Software Implementation Specialists, Product Support Specialists, Solutions Architects, and Project Managers.• Utilize CRM, About Time, Applicant Track System, and LinkedIn Recruiter tools to streamline the recruitment process.• Oversee the process of applicant screening and candidate selection.• Communicate effectively with both candidates and the internal team.• Collaborate with a second team of recruiters managing the project.• Leverage HRIS - Human Resources Info Systems for efficient recruitment operations.• Ensure adherence to recruitment best practices and industry standards.• Maintain a keen awareness and understanding of the industry to aid in the recruitment of suitable candidates.

Help Desk II Support We are seeking a dedicated and knowledgeable Help Desk Level 2 Support Technician to a great team. The ideal candidate will be passionate about delivering outstanding technical support and have a strong understanding of customer service best practices. This position is critical in providing second-level support for our library clients, troubleshooting complex technical issues, and maintaining a high level of client satisfaction. If you have a strong technical background, proactive, empathetic, and able to build positive client relationships I want to hear from you. Responsibilities:• Installation of multilayered solutions with precision and accuracy.• Collaboration and communication with international teams to ensure the successful execution of tasks.• Troubleshooting technical issues, ensuring swift and efficient problem resolution.• Coordinating repairs of end-user products, demonstrating exceptional product knowledge and customer service skills.• Directly interfacing with end users to ensure their technology-related concerns and queries are professionally addressed.• Managing communications across various platforms including calls, emails, and web portal support in CRM, and thoroughly documenting interactions.• Assisting field technicians, providing troubleshooting support for all products.• Contribute as a united team member, working diligently towards reducing ticket counts to manageable levels.

Next Results Page

Technology Doesn't Change the World, People Do.®

511 results for Product Support Specialist

Technology Doesn't Change the World, People Do.^®