We are looking for a skilled PC Technician to join our team in Woodland Hills, California. In this long-term contract position, you will be responsible for supporting computer hardware and associated systems to ensure seamless operation. This role offers an excellent opportunity to apply your technical expertise in a collaborative environment.<br><br>Responsibilities:<br>• Perform installations, configurations, and troubleshooting for computer hardware and devices.<br>• Diagnose and repair technical issues related to Apple and Dell technologies.<br>• Install and manage cabling systems to maintain connectivity and functionality.<br>• Assist with hardware upgrades and replacements as needed.<br>• Ensure all associated hardware operates efficiently and meets quality standards.<br>• Provide technical support to end-users, resolving issues promptly and effectively.<br>• Maintain accurate documentation of repairs, installations, and system updates.<br>• Collaborate with team members to optimize hardware performance and reliability.<br>• Conduct regular inspections to identify potential issues before they escalate.
We are looking for a skilled PC Technician to join our team in Timmonsville, South Carolina. This role focuses on providing essential support for Tier 1 production-critical computer systems and plant floor applications. As part of a long-term contract, you will play a vital role in maintaining the performance and stability of hardware and software across the facility while collaborating with end-users and technical teams to ensure smooth operations.<br><br>Responsibilities:<br>• Provide technical support for plant floor users and Tier 1 computer systems, ensuring operational continuity.<br>• Troubleshoot and resolve issues with desktop applications, network connectivity, and hardware devices such as printers and handheld scanners.<br>• Monitor system performance and respond to alerts using established processes to maintain system stability.<br>• Collaborate with end-users to understand production line workflows and address system-related challenges.<br>• Assist with the implementation and upgrades of Tier 1 computer systems, ensuring alignment with project goals.<br>• Document and follow processes to diagnose and escalate incidents to appropriate support teams when necessary.<br>• Conduct hardware troubleshooting and repairs for PCs, laptops, and other computing devices.<br>• Manage second and third-level support calls while adhering to service level agreements.<br>• Utilize problem ticketing applications and tools to track and resolve technical issues efficiently.<br>• Support general IT processes and methodologies to improve responsiveness and reliability.
<p>We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
<p>We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
<p>Join our team as an IT Support Specialist, where you will oversee the day-to-day operation, provide technical support, and collaborate on system upgrades and maintenance projects. You’ll work closely with our global IT team and be involved with a range of IT initiatives supporting our business needs.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide day-to-day IT support globally, resolving technical issues for users</li><li>Escalate unresolved issues to internal or external partners as needed</li><li>Ensure adherence to corporate security standards for computers and servers</li><li>Follow all documented IT procedures and workflows</li><li>Assist in the preparation and maintenance of user manuals and other technical documentation</li><li>Support the testing of IT security and cyber incident response plans</li><li>Complete administrative and ad-hoc tasks as directed by management</li></ul><p><strong>What We’re Looking For</strong></p><p>You are a motivated self-starter with a continuous learning mindset and strong initiative. You enjoy solving problems, thrive in a teamwork environment, and are committed to maintaining secure and reliable systems.</p>
<p>We are looking for an experienced NOC Technician to join our team in Secaucus, New Jersey. In this long-term contract role, you will play a key part in maintaining and optimizing network operations while ensuring seamless connectivity and support for critical systems. This position offers an excellent opportunity to work with cutting-edge technologies and contribute to the smooth functioning of wireless and cable networks.</p><p><br></p><p>Responsibilities:</p><p>• Monitor network systems and ensure continuous performance and stability.</p><p>• Troubleshoot and resolve issues related to Norton Utilities on Windows platforms.</p><p>• Manage Wireless Application Protocol (WAP) configurations and operations.</p><p>• Support and optimize Wireless Personal Area Networks (WPAN) for enhanced connectivity.</p><p>• Oversee the installation and maintenance of cable assemblies to ensure robust network infrastructure.</p><p>• Collaborate with cross-functional teams to address network-related challenges and implement solutions.</p><p>• Conduct routine system checks and generate detailed reports on network health and performance.</p><p>• Stay updated on industry trends and emerging technologies to improve operational efficiency.</p><p>• Provide technical assistance and guidance to team members and stakeholders as needed.</p>
<p><strong>Desktop Support Technician</strong></p><p>Austin, TX | On-site | Contract-to-Hire</p><p><br></p><p>We are partnering with an Austin-based client to hire a detail-oriented, customer-focused Desktop Support Technician to provide fast, accurate support to internal users. In this role, you'll assist customers via phone and chat, troubleshoot technical issues across devices and systems, and ensure each interaction reflects a strong commitment to service excellence. If you enjoy problem‑solving, communicating clearly, and taking ownership through resolution, this is a great opportunity.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Deliver exceptional customer service via chat and phone</li><li>Create, update, and maintain accurate support tickets with detailed notes</li><li>Troubleshoot issues related to tablet operating systems, firmware, Bluetooth/peripheral devices, and network connectivity</li><li>Resolve login and MFA-related challenges</li><li>Utilize remote support tools to diagnose and resolve tablet issues</li><li>Use internal knowledgebase articles to provide quick, reliable solutions</li><li>Apply effective triage skills and route cases appropriately</li><li>Identify recurring issues and report trends to leadership</li></ul>
We are looking for an experienced IT Field Technician to join our team in Schaumburg, Illinois. This is a long-term contract position that involves supporting multiple branches in the surrounding area. The role requires a mix of on-site work at the main office and travel to local branches, offering an opportunity to engage directly with users and resolve technical issues.<br><br>Responsibilities:<br>• Provide technical support to multiple branch locations, addressing hardware, software, and connectivity issues.<br>• Perform troubleshooting tasks such as password resets, printer problem resolution, and basic network diagnostics.<br>• Set up and configure computers and associated hardware for end users.<br>• Ensure excellent customer service by managing user inquiries and resolving issues promptly.<br>• Travel to branch locations within the designated area to provide on-site IT assistance.<br>• Maintain and update hardware systems as necessary to ensure optimal performance.<br>• Collaborate with other IT team members to implement solutions and improve processes.<br>• Document technical issues and their resolutions for reference and reporting purposes.<br>• Manage inventory of IT equipment and ensure proper allocation across branches.<br>• Follow company protocols and guidelines while addressing technical challenges.
<p>As an IT Support Technician II, you will use your skills to support the operations team in resolving technical problems with our operations facilities. You will work with a dynamic global team involved with supporting the employees, systems, and applications within our corporate environment. This position serves as the face of IT addressing all issues with the highest degree of professionalism. The ideal candidate should possess superior communication skills, enjoy working in a fast-paced environment, and have a security-centric approach to support our IT environment. </p><p><br></p><p><strong>Title: Warehouse IT Support </strong></p><p><strong>Location: Haslet, Tx </strong></p><p><strong>Pay: $35-40 per hour </strong></p><p><strong>Duration: 12 month contract open to extensions </strong></p><p><br></p><p>This position will be hybrid working at our Haslet/Ft. Worth, TX area distribution centers. The IT Support Technician II will need the ability to work a flexible schedule/shift including weekends, days, and nights as well as support an on-call rotation at various work locations in the greater Ft. Worth area.</p><p><br></p><p>You’ll Make a Difference by</p><p>• Allocating, maintaining, and troubleshooting IT equipment</p><p>• Installing, monitoring, maintaining, and repairing system hardware, software, and peripheral equipment, following design or installation specifications, including using AD – GPO – InTune – and/or SOTI MobiControl</p><p>• Maintaining operation of system hardware by monitoring functionality, performing preventative maintenance, and identifying, reporting, or resolving performance issues, including creating, updating, and managing Windows desktop images through approved solutions</p><p>• Working with network engineers and external vendors for warehouse technical support</p><p>• Administering user access in Windows Active Directory, O365, InTune, JIRA, and other applications</p><p>• Managing relationships and coordinating efforts with external technology suppliers</p><p>• Tracking, managing, and quickly resolving all issues through the JIRA ticketing system</p><p>• Assisting with troubleshooting and resolving system issues, including network, server OS, and application issues</p><p>• Constantly looking for ways to improve user productivity by staying on top of new and emerging technologies (both consumer and enterprise)</p><p>• Contributing to the creation of standard procedures that better streamline DITS team workflow</p><p>• Assisting in training new hires</p><p>• Supporting customers from multiple buildings in the area, as well as remote customers</p><p>• Lifting and moving up to 50 pounds, as well as standing and walking for shifts lasting up to 10–12 hours at a time</p><p>• Traveling within your local or regional area to support our customers</p><p>• Performing other duties as assigned to meet business needs</p><p><br></p><p><br></p>
<p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>Robert Half is seeking an IT Support Specialist with 5+ years of experience providing Tier 1–3 technical support in enterprise environments. Strong hands-on experience with Microsoft Intune, Azure Active Directory (Azure AD), and Microsoft 365 administration. Proven ability to troubleshoot hardware, software, networking, and cloud-based systems while delivering excellent end-user support in hybrid and remote environments.</p>
<p><strong>IT Help Desk Technician</strong></p><p>We are seeking an enthusiastic <strong>IT Help Desk Technician</strong> to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul><p><br></p>
<p>We’re looking for a hands-on IT Support Specialist to provide front-line (Tier 1) support across a modern Microsoft environment. You’ll resolve end-user incidents in the field and via remote tools, manage tickets through Zoho ManageEngine, and keep our workforce productive across Windows 11 devices, M365 GCC apps, and RingCentral communications.</p><p><br></p><p>What You’ll Do</p><ul><li><strong>Front-Line Support (Tier 1):</strong> Triage, troubleshoot, and resolve first-contact issues for ~550 users (hardware, OS, M365 apps, printers, basic network/connectivity, and RingCentral).</li><li><strong>Ticket Management:</strong> Log, categorize, prioritize, and close tickets in <strong>Zoho ManageEngine</strong>; follow SLAs and escalate appropriately.</li><li><strong>Device Support:</strong> Image, deploy, and maintain <strong>Windows 11</strong> laptops/desktops; perform basic peripheral and printer support.</li><li><strong>Account Administration:</strong> Perform basic user administration in <strong>Microsoft 365 GCC</strong> (password resets, license checks, group membership) per policy.</li><li><strong>Voice/UC Support:</strong> Handle Tier 1 issues for <strong>RingCentral</strong> (softphone setup, call quality checks, device pairing).</li><li><strong>Field Work:</strong> Provide deskside support, conference room/AV setup, and on-site troubleshooting as needed.</li><li><strong>Documentation:</strong> Update knowledge base articles, ticket notes, and asset records; contribute to How-To guides for end users.</li><li><strong>Customer Experience:</strong> Deliver clear, friendly communication; set expectations; follow through on resolutions.</li></ul><p><br></p>
<p><strong>Primary Responsibilities</strong></p><ul><li>Diagnose, troubleshoot, and perform minor PC hardware repairs (RAM replacement, SSD cloning/replacement, basic troubleshooting, etc.).</li><li>Assist with software installation, configuration, and routine system maintenance.</li><li>Support Mac, Windows, and Linux operating systems, including basic configuration, troubleshooting, and user assistance.</li><li>Communicate technical issues clearly and professionally to users with varying levels of technical expertise.</li><li>Collaborate with team members to resolve technical problems efficiently.</li><li>Escalate complex technical issues when appropriate and assist with follow‑up and resolution.</li><li>Cultivate foundational knowledge and strong interest in object‑oriented, web‑driven development, with exposure to JavaScript, C#, HTML, SQL, and PHP.</li><li>Stay current with emerging technologies, tools, and best practices through self‑learning and on‑the‑job training.</li></ul><p><strong>Job Requirements</strong></p><ul><li>Basic hands‑on experience with PC hardware repair and troubleshooting.</li><li>Familiarity with multiple operating systems (Windows, macOS).</li><li>Strong customer service skills and a positive, professional attitude.</li><li>Education: High School Diploma or equivalent required.</li><li>Strong verbal and written communication skills.</li><li>Enjoys collaborating with others to achieve shared goals.</li><li>Exceptional organization skills, both professionally and personally.</li><li>Basic math and computer skills required.</li><li>Must pass drug and background screenings.</li></ul>
<p>Robert Half is looking for a customer-focused Service Desk professional with strong Microsoft applications and SaaS support for a long-term contract with a real estate client based in Seattle, Washington. This role is ideal for someone who thrives in a fast-paced, remote environment, enjoys solving technical problems, and delivers a true white-glove support experience to end users.</p><p><br></p><p><strong>Duration:</strong> Long-term contract </p><p><strong>Pay rate:</strong> up $35/hourly </p><p><strong>Location:</strong> 100% Remote – working in CST or EST hours</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide Service Desk support to end users, delivering timely and high-quality technical assistance</li><li>Support SaaS-based applications with a strong focus on Microsoft-centric technologies</li><li>Troubleshoot and support Hybrid Exchange and Microsoft environments (with an upcoming transition to fully Exchange)</li><li>Deliver white-glove support, ensuring a positive and professional user experience</li><li>Work remotely while maintaining strong communication and collaboration with internal teams</li></ul>
100% onsite in WDM offices<br>Applicants must be flexable to work occasional Tuesday - Saturday work week as needed. With all the moving pieces for this project and the need to have desks with equipment ready to be set on Monday mornings, there could be the occasional scheduled week where the days for that week will be shifted to include a Saturday with a week's minimum notice. The ideal candidate will need to be flexible when possible. We will try to limit this as much as possible, but cannot predict the frequency. License and own transportation is also a key requirement as individuals will be moving between locations within WDM offices. <br>Job Title: Desktop Support Technician<br>Job Summary<br>The IT Desktop Technician is responsible for the physical deployment, movement, and setup of end user workstation environments. This role focuses on preparing, installing, relocating, and supporting desktop equipment to ensure employees have fully functional and professional workspaces. The position works closely with IT teams, Facilities, and business stakeholders to support office moves, new hires, desk reconfigurations, and hardware refresh initiatives.<br>Key Responsibilities<br>• Perform physical setup, teardown, and relocation of end user desk and workstation equipment, including desktops, laptops, monitors, docking stations, keyboards, mice, and peripherals<br>• Coordinate and execute employee desk moves, office relocations, and department reconfigurations<br>• Set up new hire workstations prior to start dates, ensuring equipment is operational and standards are met<br>• Assemble and cable workstation hardware, ensuring clean and organized setups<br>• Troubleshoot basic hardware, connectivity, and peripheral issues during setup and migration activities<br>• Maintain inventory accuracy by documenting asset assignments, moves, and returns in asset management systems<br>• Work closely with Facilities and IT leadership to schedule and plan move activities with minimal business disruption<br>• Decommission equipment and prepare hardware for reuse, storage, or disposal following IT policies<br>• Ensure compliance with company security, safety, and IT standards<br>• Provide excellent customer service and clear communication to end users throughout the move and setup process<br>Required Qualifications<br>• 1–3 years of experience in IT desktop support, hardware deployment, or field services<br>• Hands on experience setting up and moving computer workstations and peripherals<br>• Basic understanding of Windows and/or macOS operating systems<br>• Familiarity with enterprise hardware (Lenovo, monitors, docking stations)<br>• Ability to lift and move computer equipment (up to 50 lbs.)<br>• Strong organizational skills and attention to detail<br>• Excellent interpersonal and customer service skills<br>• Valid driver’s license (if role includes travel between sites)<br>Preferred Qualifications<br>• Experience supporting office moves or large scale hardware deployments<br>• Basic cable management and ergonomic workstation setup knowledge<br>• CompTIA A+ or similar certification<br>Working Conditions<br>• Primarily on site role with frequent movement throughout office spaces<br>• Frequent bending, lifting, and carrying of equipment<br>• Occasional after hours or weekend work to support large moves or business needs
<p>We are looking for an Audio-Visual Technician to join our team on a contract basis in Kirkwood, New York. In this role, you will ensure the smooth operation and maintenance of AV systems and video conferencing equipment across various meeting spaces. Your expertise will be integral in delivering seamless support and resolving technical issues efficiently.</p><p><br></p><p>Responsibilities:</p><p><strong>• Ensure all AV equipment and video conferencing systems in meeting rooms are fully operational and provide uninterrupted service.</strong></p><p><strong>• Coordinate and oversee the installation of AV equipment, including assisting contractors during installation.</strong></p><p>• Evaluate the condition of equipment and provide detailed assessments, including photos and maintenance history, to support budgeting and purchasing decisions.</p><p>• Identify and report equipment requiring repairs, and manage contractor activities for necessary maintenance.</p><p>• Perform regular maintenance and troubleshooting of AV systems to guarantee optimal functionality.</p><p>• Recognize potential audiovisual issues proactively and offer solutions to address client needs.</p><p>• Utilize knowledge of unified communication platforms such as Zoom, Cisco WebEx, and similar tools to provide user support.</p><p>• Reset passwords on mobile devices using Samsung Knox and Microsoft Intune.</p><p>• Offer basic technical assistance for multifunction devices such as printers and scanners.</p><p>• Escort contractors onsite for AV, video conferencing, and multifunction device support needs.</p>
<p>We are seeking a proactive and experienced Tech Support Lead to oversee the daily operations of our Service Desk near Columbus, GA. In this role, you will ensure the efficient delivery of technical support services, uphold high customer service standards, and guide the team toward continuous improvement. The ideal candidate is a hands-on leader who can manage escalations, develop team members, and collaborate with IT leadership to drive innovation and operational excellence.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and manage the daily operations of the Service Desk team to ensure optimal performance and adherence to company standards.</li><li>Serve as the primary escalation point for complex technical issues, providing advanced support and guidance.</li><li>Monitor and manage incident and request queues using ITSM tools to ensure timely resolution of user needs.</li><li>Oversee inventory of critical tools and parts, forecasting requirements to maintain operational continuity.</li><li>Develop, maintain, and update comprehensive knowledge base articles for the Service Desk team.</li><li>Train, mentor, and onboard Service Desk staff to ensure they have the skills and knowledge required for success.</li><li>Collaborate with IT leadership to define, audit, and improve operational procedures.</li><li>Provide hands-on support for end users and customer-facing systems, resolving technical issues efficiently.</li><li>Lead IT projects and initiatives, ensuring alignment with organizational goals and successful execution.</li><li>Partner with IT leadership to design learning paths and career development plans for team members.</li></ul><p><br></p>
We are looking for an experienced IT Support specialist to join our team in Postville, Iowa. This contract-to-permanent position involves providing expert technical assistance for hardware, software, and network systems while ensuring smooth daily operations. The role includes troubleshooting and resolving issues efficiently across multiple platforms to maintain optimal functionality.<br><br>Responsibilities:<br>• Address and resolve service desk tickets related to printing, login issues, and screen problems.<br>• Configure and manage telephony systems, Active Directory, Azure AD, and Office 365.<br>• Utilize tools like Entra and Intune for monitoring and deployment tasks.<br>• Provide support for Windows desktop systems and server environments.<br>• Manage virtualization systems such as Hyper-V and perform routine system maintenance.<br>• Assign security-related tasks and escalate issues when necessary.<br>• Perform backups and system reboots to ensure data integrity.<br>• Configure and troubleshoot Cisco switches and Fortinet firewalls to ensure network stability.<br>• Maintain and optimize desktop hardware and imaging processes.<br>• Assist with SQL Server management as needed to support business operations.
We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. The ideal candidate will provide advanced technical support to internal clients, ensuring a seamless experience with desktop systems, software, and connectivity. This role requires strong customer service skills and the ability to address and resolve technical issues efficiently, including high-level support for executives.<br><br>Responsibilities:<br>• Deliver Level 2 and Level 3 technical support for internal users, addressing complex desktop, software, and connectivity issues.<br>• Ensure smooth functionality and troubleshooting of Windows 11 OS, Office 365, Azure Active Directory, and Microsoft Teams.<br>• Provide specialized "white glove" support for visiting executives, resolving technical challenges promptly and professionally.<br>• Handle service ticketing requests, ensuring timely and effective resolution of reported problems.<br>• Diagnose and resolve issues related to video conferencing and connectivity, ensuring optimal performance.<br>• Escalate unresolved technical problems to networking or system administration teams for further investigation.<br>• Collaborate with team members to implement solutions that enhance system performance and user experience.<br>• Maintain up-to-date knowledge of desktop technologies and assist with certifications when required.<br>• Conduct proactive monitoring and maintenance of PC workstations to prevent potential disruptions.
***100% onsite, Monday-Friday, in Gaylord, MN**** <br> Robert Half has a client with a permanent opening on their desktop support team in their Gaylord, Minnesota location. This is a Contract to permanent position within the manufacturing industry, offering an exciting opportunity to provide vital IT support across both office and production environments. The ideal candidate will possess strong technical skills, a proactive approach to problem-solving, and the ability to deliver outstanding customer service. <br> Responsibilities: • Offer daily IT support to users in office and manufacturing settings, ensuring minimal disruption to operations. • Standard Windows 10/11 and Office 365 environment for tier 1 & 2 support. • Monitor, log, and resolve technical issues using the Service Management system. • Analyze recurring problems, determine root causes, and implement effective long-term solutions. • Provide detail-oriented and courteous customer support to both internal and external stakeholders. • Configure, deploy, and maintain enterprise endpoint devices to ensure operational efficiency. • Conduct regular system maintenance and adhere to established IT policies and procedures. • Stay adaptable to evolving priorities and emerging technologies in a fast-paced environment. • Assist with creating and managing IT-related budgets to support organizational needs. • Travel domestically up to 10% to provide onsite support when required. <br> ANYONE INTERESTED IN FURTHER DETAILS SHOULD CONTACT ROBERT BROMMEL AT 612-503-4032.
We are looking for a skilled Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. This role involves providing technical support for desktops, workstations, and related hardware, ensuring smooth operations across various systems. As a long-term contract position, this opportunity is ideal for professionals seeking stability and growth in the healthcare industry.<br><br>Responsibilities:<br>• Provide technical assistance for desktop systems, including troubleshooting and resolving issues efficiently.<br>• Manage and support Active Directory operations to maintain system security and functionality.<br>• Install, configure, and maintain desktop hardware and peripherals to ensure optimal performance.<br>• Perform imaging and deployment of Windows 10 systems across the organization.<br>• Conduct regular maintenance and updates for workstations to prevent potential disruptions.<br>• Collaborate with team members to address complex technical challenges and implement solutions.<br>• Document technical procedures and solutions to enhance knowledge sharing within the team.<br>• Ensure compliance with security protocols and standards during all technical operations.<br>• Assist users with software installations and updates to maintain compatibility and productivity.<br>• Provide timely and effective communication to users regarding technical issues and resolutions.
We are looking for a skilled and motivated Help Desk Analyst II to join our team in King of Prussia, Pennsylvania. In this contract-to-permanent position, you will provide technical support for end users and ensure the functionality and security of hardware, software, and peripherals within our organization. If you excel in troubleshooting, have a proactive approach to problem-solving, and enjoy working in a fast-paced environment, we encourage you to apply.<br><br>Responsibilities:<br>• Manage helpdesk tickets, prioritize tasks, and resolve incidents efficiently.<br>• Deliver both onsite and remote technical assistance for end users, including support for hardware, software, and peripherals.<br>• Offer guidance and troubleshooting for Office 365 applications to enhance user experience.<br>• Ensure all systems meet security and patch requirements, including antivirus and web filtering compliance.<br>• Set up and support audio-visual systems in corporate environments.<br>• Maintain accurate asset management records for mobile devices, desktops, and laptops.<br>• Configure and troubleshoot network issues in Windows, Apple, and Citrix environments, including wired and wireless setups.<br>• Collaborate with vendors, such as internet service providers and audio/video contractors, to manage services effectively.<br>• Document procedures, system changes, and resolutions in the helpdesk ticketing system to maintain accurate records.<br>• Participate in project tasks and provide suggestions to improve processes and workflows.
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>We are looking for an experienced IT Support Analyst to join our team on a short- term contract basis out of Oakland, Ca. In IT Support role, you will provide technical assistance to a primarily remote workforce, ensuring seamless operations across macOS and Windows environments. Based in Oakland, California, this IT Support position offers an exciting opportunity to contribute to the FinTech industry while leveraging your IT support expertise. This IT Support role is an onsite position. </p><p><br></p><p>Responsibilities:</p><p>• Deliver Level 1 and Level 2 IT support services for remote users, addressing hardware, software, and access-related issues.</p><p>• Troubleshoot and resolve technical problems with macOS and Windows laptops, including operating systems and applications.</p><p>• Manage identity and access management tools, such as Okta, to ensure secure and efficient user access.</p><p>• Utilize Jira Service Desk to document, track, and resolve support tickets effectively.</p><p>• Provide support for Google Workspace applications, assisting with tasks related to Gmail, Drive, Calendar, and basic administrative functions.</p><p>• Conduct basic network troubleshooting to resolve connectivity issues, including Wi-Fi and VPN configurations.</p><p>• Oversee the shipping, receiving, configuration, and tracking of laptops and peripherals.</p><p>• Assist with employee onboarding and offboarding processes, including hardware lifecycle management.</p><p>• Ensure thorough documentation and adherence to IT best practices throughout all support activities.</p>
