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    294 results for Pc Technician

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    We are in the process of recruiting a PC Technician to join our team. The selected candidate will engage in a variety of tasks centered around our office move. This role is based in NEW YORK, New York, United States, and offers a short term contract employment opportunity. As a PC Technician, you will be tasked with preparing and setting up computer systems in our new location. Your main responsibilities will include:

    • Packaging computer systems, including laptops, monitors, and accessories, in preparation for the office move
    • Collaborating with movers to ensure safe and organized transportation of computer equipment to the new office
    • Unpacking and setting up computer systems at the new office location
    • Ensuring all computers are connected and functioning properly after the move
    • Handling any technical issues or problems that arise during the process
    • Setting up and organizing workstations at the new location
    • Utilizing your technical skills and knowledge, including experience with Computer Hardware and Mac Computers, to efficiently execute the tasks at hand.
    • Proficient understanding of Computer Hardware is a must.
    • Demonstrated experience in PC repair and maintenance.
    • Ability to troubleshoot hardware and software issues.
    • Familiarity with Mac Computers is highly desirable.
    • Experience in setting up and managing computer networks.
    • Excellent problem-solving and communication skills.
    • Capable of lifting and moving heavy equipment.
    • Knowledge of the latest PC technology and trends.
    • Ability to work both independently and in a team.
    • Willingness to keep up-to-date with continuous technological changes.
    • Strong attention to detail and organizational skills.

    Technology Doesn't Change the World, People Do.®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

    Pc Technician Jobs

    PC Technician We are in the process of recruiting a PC Technician to join our team. The selected candidate will engage in a variety of tasks centered around our office move. This role is based in NEW YORK, New York, United States, and offers a short term contract employment opportunity. As a PC Technician, you will be tasked with preparing and setting up computer systems in our new location. Your main responsibilities will include:<br><br>• Packaging computer systems, including laptops, monitors, and accessories, in preparation for the office move<br>• Collaborating with movers to ensure safe and organized transportation of computer equipment to the new office<br>• Unpacking and setting up computer systems at the new office location<br>• Ensuring all computers are connected and functioning properly after the move<br>• Handling any technical issues or problems that arise during the process<br>• Setting up and organizing workstations at the new location<br>• Utilizing your technical skills and knowledge, including experience with Computer Hardware and Mac Computers, to efficiently execute the tasks at hand. PC Technician We are offering a short-term contract employment opportunity for a PC Technician within an Education - University setting, based in Tampa, Florida. The role primarily involves providing technical support for hardware, software, and end-user inquiries. The individual will also be responsible for supporting academic system software on various devices and updating trouble tickets in the Desktop support database.<br><br>Responsibilities:<br>• Provide technical support for hardware and software issues primarily through in-person interactions, with phone, chat, and email interactions as secondary methods.<br>• Enter and update trouble tickets in the Desktop support database promptly and accurately.<br>• Support academic system software residing on local user PC’s, smart devices, tablets, and networked devices.<br>• Utilize skills in Microsoft, Networking, Operating System, Active Directory, Computer Hardware, Configuration Management, Deployments, Deskside Support, Mac OS, Tablet Devices, and Smart devices.<br>• Analyze and troubleshoot client issues via multiple contact methods.<br>• Learn and adapt to a dynamic technical environment.<br>• Exhibit excellent time management skills.<br>• Apply critical thinking and problem-solving skills.<br>• Maintain strong communication skills with fellow coworkers, management, and other groups within the Information Technology department.<br>• Function effectively with a diverse team with a large workload. PC Technician We are offering a short term contract employment opportunity in LOUISVILLE, Kentucky, for a PC Technician. This position is within the IT industry, focusing on tasks involving Windows 10, tech workstations, and computer imaging. As a PC Technician, your role will be crucial in ensuring the smooth operation of our workstations and providing outstanding technical support.<br><br>Responsibilities:<br>• Effectively manage and support workstation hardware.<br>• Accurately process imaging devices and imaging technologies.<br>• Handle the installation and de-installation of computer systems.<br>• Carry out upgrades on computer towers as required.<br>• Provide support for Microsoft Windows 10 operating system.<br>• Handle computer imaging and desktop imaging tasks efficiently.<br>• Support the maintenance of PC Desktop - Workstation.<br>• Perform tasks related to cable installation.<br>• Ensure accurate disk imaging.<br>• Respond to and resolve workstation support queries. PC Technician <p>We are looking for a skilled PC Technician on a contract basis. The ideal candidate will have experience in troubleshooting, repairing, and maintaining desktop and laptop computers in a fast-paced environment. If you're passionate about technology and enjoy solving technical issues, we encourage you to apply!</p><p>Responsibilities:</p><ul><li>Diagnose and troubleshoot hardware and software issues on desktops, laptops, and peripheral devices.</li><li>Perform installations, upgrades, and configurations of PC hardware, software, and operating systems.</li><li>Maintain inventory of hardware and software assets and track repair logs.</li><li>Provide technical support for end-users and assist with system migrations.</li><li>Collaborate with the IT team to ensure efficient setup and deployment of devices.</li><li>Ensure compliance with company policies and security standards during repairs and installations.</li><li>Provide on-site support and repair for hardware malfunctions.</li></ul><p><br></p> PC Technician <p><strong>Job Description:</strong></p><p>Robert Half is currently seeking a Contract PC Technician to join our client's IT support team. As a Contract PC Technician, you will be responsible for providing essential technical support, maintaining desktop systems, and ensuring the efficient operation of PCs within the organization. This is a contract position that offers an exciting opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Hardware Support:</strong> Install, configure, and troubleshoot desktop computers, laptops, and peripherals (e.g., printers, monitors) to ensure they function correctly.</li><li><strong>Software Installation:</strong> Install, update, and maintain software applications, operating systems, and security patches on desktop systems.</li><li><strong>Technical Support:</strong> Provide technical assistance to end-users, diagnosing and resolving hardware and software issues in a timely manner.</li><li><strong>Hardware Maintenance:</strong> Perform hardware upgrades, repairs, and preventive maintenance on PCs, ensuring optimal performance and reliability.</li><li><strong>Inventory Management:</strong> Maintain accurate records of PC hardware and software assets, including tracking and procurement of new equipment as needed.</li><li><strong>User Training:</strong> Assist end-users in understanding and using software applications and provide guidance on best practices for PC usage.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>Security Compliance:</strong> Ensure that PCs are in compliance with security policies, including antivirus and system security updates.</li></ol><p><br></p> PC Technician <p>We are seeking a dedicated PC Technician to join our team in West Palm Beach, Florida, working within the Local Government sector. In this role, you will be responsible for installing, maintaining, upgrading, and troubleshooting computer systems and peripherals. You will also be responsible for processing inquiries and providing technical support to end users. This role offers a long-term contract employment opportunity.</p><p><br></p><p>Responsibilities:</p><p>• Install, configure, upgrade, and maintain end user computers and peripherals</p><p>• Troubleshoot hardware and arrange replacement parts from approved vendors or manufacturers</p><p>• Respond to inquiries and instruct end users on site or over the telephone in the safe and efficient use of their computers and programs</p><p>• Maintain notes and logs on computer assistance provided, computer settings, and computer asset inventory database</p><p>• Install connectivity to network and/or relocate existing hardware to accommodate end user’s relocation within various departments</p><p>• Configure personal computers for new employees</p><p>• Assist in or provide user requests for special operations or reports</p><p>• Understand and apply knowledge of City, federal, and state laws, rules, and regulations related to telecommunications and computer information services</p><p>• Apply knowledge of software installation, set up, configuration specific to needs of end user</p><p>• Utilize customer service techniques when responding to inquiries and complaints</p> PC Technician We are in search of a PC Technician to join our team within the Healthcare, Hospitals, and Social Assistance industry in Bellaire, Texas. This role offers a long term contract employment opportunity and involves working with computer hardware, Dell technologies, IBM, Linux technologies, and Mac computers. <br><br>Responsibilities:<br>• Troubleshoot, repair, and maintain hardware and software components<br>• Install and configure Dell technologies, Mac computers, and other hardware devices<br>• Utilize active directory to manage user access and security<br>• Handle Apple devices proficiently and ensure their smooth and reliable operation<br>• Implement backup technologies to secure data and prevent loss<br>• Conduct AB tests to optimize computer system performance<br>• Perform cable installation to establish and maintain network systems. PC Technician <p>We are on the lookout for a competent PC Technician to join our team in the technology industry. In this role, you will be tasked with diagnosing and fixing issues with printers, copiers, and multifunction devices, carrying out routine maintenance, and installing new equipment. You will also be responsible for responding to service calls promptly, keeping meticulous records, and managing an inventory of tools, parts, and supplies. Travel in the area is required.</p><p><br></p><p>Responsibilities:</p><p>• Undertake prompt and efficient diagnosis and repair of hardware and software issues related to printers, copiers, and multifunction devices</p><p>• Conduct regular maintenance and cleaning of equipment to guarantee optimal performance</p><p>• Oversee the installation of new equipment, including initial setup, configuration, and user training</p><p>• Ensure quick response to service calls to minimize customer downtime</p><p>• Keep detailed records of service calls, repairs, and parts usage</p><p>• Instruct customers on the appropriate operation and maintenance of equipment to minimize future service needs</p><p>• Work in collaboration with technical support teams and escalate complex issues when required</p><p>• Manage and maintain an inventory of necessary tools, parts, and supplies.</p> PC Technician We are offering a short-term contract employment opportunity for a PC Technician in LANCASTER, Pennsylvania. As part of our team, you will be tasked with setting up computer systems, mobile devices, and providing user onboarding support. You will also be responsible for basic issue troubleshooting and managing our support ticket system. <br><br>Responsibilities:<br>• Set up computer systems ensuring they are operational for use<br>• Configure mobile devices according to user needs<br>• Provide comprehensive onboarding support to new users<br>• Troubleshoot basic issues and provide timely solutions<br>• Manage the support ticket system effectively, ensuring all issues are attended to promptly<br>• Utilize your skills in Computer Hardware and MS Windows 10 to perform tasks efficiently<br>• Implement your ability in Basic Troubleshooting and Triage to resolve technical issues. PC Technician <p><strong>Key Responsibilities</strong></p><ul><li>Install, configure, and upgrade computer hardware, operating systems, and software applications.</li><li>Perform routine maintenance and updates on PCs, peripherals, and related equipment.</li><li>Provide tier-1 and tier-2 technical support to end users, resolving hardware and software issues promptly.</li><li>Set up and manage user accounts, including assigning access permissions and ensuring security protocols are followed.</li><li>Troubleshoot network connectivity issues related to PCs, printers, and other peripherals.</li><li>Maintain detailed documentation of system configurations, troubleshooting steps, and support activities.</li><li>Assist with IT inventory management, including tracking hardware, software licenses, and warranties.</li><li>Implement and support backup and recovery processes for user data.</li><li>Collaborate with the IT team to support organizational goals and assist in larger-scale IT projects.</li><li>Stay updated on new technologies, tools, and best practices to recommend process improvements.</li></ul><p><br></p> Hardware/PC Technician We are offering a contract for a Hardware/PC Technician role in Orange, Connecticut, United States. The primary focus of this role is on hardware troubleshooting and setup, as well as inventory management. You will be working closely with the Asset Manager and not directly providing end-user support. <br><br>Responsibilities:<br>• Troubleshooting hardware issues, primarily with Dell computers and other devices<br>• Setting up new hardware devices as required<br>• Managing inventory in collaboration with the Asset Manager<br>• Tracking equipment to ensure accurate records<br>• Processing network-based PC imaging<br>• Monitoring customer accounts and taking appropriate action when necessary<br>• Keeping accurate customer credit records<br>• Efficiently processing customer credit applications PC Technician We are offering a short-term contract employment opportunity in the Hospitality industry located in Houston, Texas, for a PC Technician. As a PC Technician, your role will involve operating a variety of equipment necessary for live events, such as video, audio, and lighting tools. Your expertise will be instrumental in enhancing the quality of live shows.<br><br>Responsibilities:<br>• Utilize Linux and Dell technologies to set up and operate audio, video, and lighting equipment for live events.<br>• Leverage your skills in computer hardware and Mac computers to ensure the smooth running of all technical aspects during live shows.<br>• Apply your knowledge of cable installation to set up and dismantle equipment before and after events.<br>• Utilize IBM and backup technologies to maintain and troubleshoot equipment as necessary.<br>• Use active directory and AB testing skills to optimize the performance of the live shows.<br>• Manage Apple devices and other related equipment to ensure their proper functioning during the event.<br>• Maintain a high standard of quality control for all live shows through the effective use of the equipment. PC Technician <p>We are offering a short term contract employment opportunity for a PC Technician to join our team in the plastics manufacturing industry, located in Coral Springs, Florida. In this role, you will be responsible for various technical tasks, including hardware troubleshooting, procurement, and maintaining detailed records. This job requires a high level of attention to detail and the ability to perform tasks efficiently in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Manage the testing and repackaging of hardware</p><p>• Troubleshoot hardware issues and ensure devices are functioning correctly</p><p>• Maintain detailed records of hardware, including serial numbers and error messages</p><p>• Update spreadsheets with status updates and send back devices to the manufacturer</p><p>• Conduct A/B testing to identify and resolve issues</p><p><br></p> PC Technician We are offering a short term contract employment opportunity for a PC Technician in the IT Software industry based in Windsor, Connecticut. In this role, you will be primarily involved in setting up multiple desktops at a new location. <br><br>Responsibilities:<br>• Undertake the installation of computer hardware and ensure it functions optimally.<br>• Execute the task of installing cables as part of the setup process.<br>• Involve in racking activities for the efficient organization of hardware.<br>• Perform hardware installation tasks with precision and accuracy. PC Technician <p>We are on the hunt for a skilled PC Technician to join our team within the healthcare and social assistance industry in Houston. In this role, you will be tasked with maintaining and troubleshooting computer hardware, utilizing Dell and Mac technologies, and managing Linux-based systems. This role offers a long-term contract employment opportunity.</p><p><br></p><p>Responsibilities:</p><p>• Responsible for the installation, maintenance, and troubleshooting of computer hardware systems.</p><p>• Utilize Dell Technologies for various computer-related tasks.</p><p>• Manage Mac Computer systems and ensure their smooth operation.</p><p>• Use Linux Technologies to manage and troubleshoot system issues.</p><p>• Maintain and manage the Active Directory.</p><p>• Handle Apple Devices and ensure their proper functioning.</p><p>• Implement and manage Backup Technologies to secure data.</p><p>• Perform Cable Installation tasks as needed.</p> PC Technician <p>We are offering an exceptional opportunity for a PC Technician in FOLCROFT, Pennsylvania. As part of our team, you will provide technical and ticket support, both remotely and via deskside, for two nearby locations. Your role will be primarily focused on break/fix tasks with laptops and desktops, utilizing your knowledge of the Google Cloud Platform and Microsoft Windows. This role offers a long-term contract employment opportunity.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Provide exceptional customer service and communication</p><p>• Execute technical and ticket support, both remotely and on-site</p><p>• Manage break/fix tasks primarily for laptops and desktops</p><p>• Utilize Google Cloud Platform (GCP) for various tasks and functions</p><p>• Provide support for Microsoft Windows and the Microsoft suite</p><p>• Handle the deployment and installation of hardware and software, particularly Dell and Lenovo hardware</p><p>• Possess imaging experience, preferably with clonezilla and kangaroo for imaging</p><p>• Ensure the smooth operation of network printers.</p> IT Support Specialist <p><strong>Position Overview:</strong> We are seeking a skilled PC Technician to join our IT team, focusing on Windows 11 migrations and ensuring smooth hardware and software operations. The ideal candidate will have hands-on experience in Active Directory (AD) and Azure Active Directory (Azure AD) environments, demonstrating proficiency in managing user accounts and troubleshooting related issues.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Perform Windows 11 migrations, including data backups, system installations, and user training.</li><li>Troubleshoot and resolve hardware and software issues for desktops, laptops, and peripherals.</li><li>Manage and maintain user accounts in Active Directory (AD) and Azure Active Directory (Azure AD).</li><li>Configure, deploy, and support desktop and laptop systems, including imaging and setup.</li><li>Assist in network troubleshooting, including connectivity issues and basic network configurations.</li><li>Provide remote and on-site technical support to ensure minimal downtime and optimal performance.</li><li>Document technical issues, solutions, and processes in the company’s ticketing system.</li><li>Collaborate with other IT staff to enhance system performance and user experience.</li><li>Stay updated on the latest technology trends and recommend improvements to current processes and systems.</li></ul><p><br></p> PC Support Technician <p>We are offering an exciting opportunity for a PC Support Technician in the retail clothing and accessories industry. The position is based in Goodlettsville, Tennessee. As a PC Support Technician, you will be tasked with responsibilities pertaining to troubleshooting, maintenance, and software and hardware diagnosis. </p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li> Actively participate in multiple IT teams to analyze, develop, test, and deliver flexible desktop computing technologies within an enterprise desktop environment and architecture.</li><li> Developing and maintaining technical procedures and troubleshooting guidelines for internal use in setup, installation, and configuration of desktop hardware and software.</li><li> Play a crucial role in diagnosing and resolving complex 2nd and 3rd level problems with business applications, networking, and hardware in the corporate office, distribution centers, and remote fields.</li><li> Assist in creating strategy recommendations, designing, and implementing computer systems or programs, and corresponding policy development to meet current and future business needs.</li><li> Manage the technical design, documentation, testing, creation or modification, and maintenance procedures surrounding OS image development, updating, and patching.</li><li> Actively work within the IS organization to maintain and improve the operating systems and application software imaging process, software packaging, software distribution, and patch management.</li><li> Design, test, and deploy enterprise image configurations for the organization to meet business requirements.</li></ul> Help Desk Technician Level 1 <p>We are offering an exciting opportunity for a Help Desk Technician Level 1 to join our team in Canby, Oregon. In this role, you will be tasked with managing client needs, providing guidance, and resolving technical issues. You will be part of a friendly, busy team where your excellent customer service and communication skills will be greatly valued. </p><p><br></p><p>Responsibilities:</p><p>• Provide assistance to users and manage ticketing for technical issues</p><p>• Manage and perform hardware and software troubleshooting</p><p>• Maintain and manage antivirus, backups, remote desktop, and RMMs</p><p>• Handle basic networking tasks, including work with firewalls, routers, and switches</p><p>• Utilize Microsoft O365 and Windows in daily operations</p><p>• Work in multi-user technology environments and manage VOIP phones</p><p><br></p><p>Opportunities to obtain major certifications </p><p>Onsite in Canby, OR</p><p>Salary range: $45,000 - $55,000 depending on experience</p><p>Bonus: Base + Bonuses at 3-X W2 at 15%</p><p><br></p><p>Benefits: Health / Dental: Enroll after 90 days</p><p>6 paid holidays</p><p>Accrued paid vacation: Year 1 = 40 hours, year 2 = 80 hours, year 3 = 120 hours, year 4+ = 160 hours</p><p>Accrued sick leave: Accrue one hour of paid sick leave for every 30 hours worked</p><p>After 90 days eligible, to participate in the Company’s SIMPLE IRA plan: 3% match</p> IT Support Technician <p>We are offering a long-term contract employment opportunity for an IT Support Technician role in the technology industry, based in Bethlehem, Pennsylvania. This role involves providing first-line support for IT-related issues and requests, maintaining a high level of customer service, and staying updated with software product knowledge and infrastructure components.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Deliver first-line assistance for IT-related concerns and inquiries, employing various modes of communication such as phone, email, and remote management tools.</p><p>• Collaborate and maintain communication with other support staff to ensure incidents are resolved and requests are addressed.</p><p>• Troubleshoot and resolve user issues related to PC software, hardware, and peripherals in a Windows environment.</p><p>• Set up and configure PC workstations using Microsoft Windows 10 / 11, and install and configure applications and utilities in accordance with IT SOPs.</p><p>• Identify and resolve issues with mobile devices across both Android and Apple platforms.</p><p>• Document and track incidents and requests from identification through resolution.</p><p>• Contribute to the IT knowledge base by documenting internal procedures and standard operating procedures.</p><p>• Occasionally travel as required by the role.</p> Help Desk Technician <p>Robert Half is searching for a <strong>Help Desk Technician</strong> to support a tribal organization in <strong>Warm Springs, Oregon.</strong> This Help Desk Technician will assist a small team with troubleshooting hardware and common technical issues. This position is <strong>100% Onsite </strong>and is a temporary contract <strong>(3-6 months) with the potential to convert.</strong> <u>Apply today!</u></p><p><br></p><p><strong>$1000 Signing Bonus </strong></p><p><br></p><p><strong><u>Job duties: </u></strong></p><ul><li>Identify and initiate resolutions to user problems and concerns associated with office automation equipment, hardware and software to the users' satisfaction.</li><li>Plan and coordinate the purchase, installation and implementation of office automation hardware and software according to department standards and procedures.</li><li>Maintain software and hardware registration and inventory to provide upgrades as necessary and ensure appropriate security levels are maintained.</li><li>Act as primary interface with equipment vendors and contractors for resolving problems.</li><li>Provide help desk and network support for daily operations.</li></ul><p><br></p> Help Desk Technician Level 1 <p>We are looking for a Help Desk Technician Level 1 in Longview, Washington to join our friendly, busy team. This role is vital in managing client needs and providing strong guidance when necessary. The ideal candidate will be eager to learn and have excellent customer service and communication skills.</p><p><br></p><p>• Base level user support and ticketing triage to assist with technical issues</p><p>• Troubleshooting hardware and software</p><p>• Antivirus, Backups, RMMs, remote desktop</p><p>• Basic experience with networking, firewalls, routers, and switches</p><p>• Microsoft O365 and Windows</p><p>• Multi user technology environments, VOIP phones</p><p><br></p><p>Opportunities to obtain IT certifications</p><p><br></p><p>Onsite in Longview, WA</p><p>Salary range: $45,000 - $55,000 depending on experience</p><p>Bonus: Base + Bonuses at 3-X W2 at 15%</p><p><br></p><p>Benefits: Health / Dental: Enroll after 90 days</p><p>6 paid holidays</p><p>Accrued paid vacation: Year 1 = 40 hours, year 2 = 80 hours, year 3 = 120 hours, year 4+ = 160 hours</p><p>Accrued sick leave: Accrue one hour of paid sick leave for every 30 hours worked</p><p>After 90 days eligible, to participate in the Company’s SIMPLE IRA plan: 3% match</p> Client Technologies Technician We are offering a long term contract employment opportunity for a Client Technologies Technician based in Boca Raton, Florida. In this role, you will be the primary communicator for the project team, with a focus on IT solutions. You will be tasked with handling a variety of responsibilities, from software installation and support to troubleshooting and customer service.<br><br>Responsibilities:<br>• Serve as the primary line of communication for the project team, ensuring smooth operation and collaboration.<br>• Configure and install software for IT user desktops and laptops, ensuring they are set up for optimal performance.<br>• Provide installation and support for mobile devices, including laptops, Chromebooks, and similar devices.<br>• Handle installation and support for Department and vendor network equipment, such as switches, Wireless Access Points (WAP), and more.<br>• Conduct network cabling installations and terminations, ensuring reliable and secure connections.<br>• Perform Personal Computer (PC) imaging, configuration, and installations, maintaining the functionality of both Department staff and inmate PCs.<br>• Participate in the installation and rollout of new software packages, upgrades, and new desktop hardware, ensuring up-to-date and efficient systems.<br>• Maintain desktop software and hardware, conducting regular checks and updates as needed.<br>• Troubleshoot hardware and software issues for both Department staff and inmate PCs, identifying and resolving problems swiftly.<br>• Support a mobile workforce, providing necessary IT assistance and guidance.<br>• Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based Local Area Network (LAN) systems.<br>• Document problems and resolutions, maintaining a record of issues and their solutions for future reference.<br>• Conduct end-user training when applicable, ensuring users are equipped with the necessary knowledge to use their IT systems effectively.<br>• Deliver quality customer service, addressing all user inquiries and concerns in a timely and detail oriented manner.<br>• Participate in the testing and evaluation of new desktop packages, contributing to the continuous improvement of our IT systems.<br>• Implement prototypes, testing and refining new technology solutions.<br>• Provide support for printers and peripherals, ensuring all devices are functioning correctly.<br>• Support inmate education labs, including server and PC imaging, server and PC-based software installations and troubleshooting, group policy implementation, physical security audits, and inventories. Desktop Support Engineer <p>We are in need of an experienced and dedicated Desktop Support Engineer to join our IT team. As a Desktop Support Engineer, you will be responsible for responding to user help desk inquiries via in-person, phone, email, and web-based platforms. Your ultimate goal will be to ensure that all of our hardware and software run smoothly and our staff have the IT support they need.</p><p>Responsibilities:</p><ol><li>Provide first-level contact and convey resolutions to user issues.</li><li>Properly escalate unresolved queries to the next level of support.</li><li>Walk customers through problem-solving processes.</li><li>Install, modify, and repair computer hardware & software.</li><li>Maintain a strong understanding of our networks, servers, and applications.</li><li>Generate frequent reports documenting all support and repair actions.</li><li>Accomplish IT service requests including account management, software installation and troubleshooting, and hardware diagnostics.</li></ol><p><br></p> Help Desk <p><strong>Key Responsibilities:</strong></p><ul><li><strong>System Maintenance:</strong> Install, configure, and maintain PC hardware, software, and peripherals for onsite users.</li><li><strong>User Support:</strong> Provide hands-on technical support, diagnosing and resolving hardware, software, and connectivity issues directly with end-users.</li><li><strong>Software Management:</strong> Install, update, and maintain operating systems, business applications, and security patches in accordance with company policies.</li><li><strong>Network Support:</strong> Troubleshoot and resolve basic network issues, ensuring PCs remain connected to the network and functioning optimally.</li><li><strong>Security Measures:</strong> Implement and enforce security protocols, including antivirus updates, firewalls, and access controls, to safeguard onsite systems.</li><li><strong>Asset Management:</strong> Maintain an accurate inventory of onsite hardware and software, ensuring compliance with licensing and organizational standards.</li><li><strong>Performance Monitoring:</strong> Regularly inspect and optimize PC performance to prevent and address system failures proactively.</li><li><strong>Backup and Recovery:</strong> Support onsite backup and recovery processes to protect critical data and minimize downtime during system failures.</li><li><strong>Collaboration:</strong> Work closely with the IT team to align onsite systems with overall IT strategies and ensure a seamless user experience.</li><li><strong>Documentation:</strong> Maintain detailed records of technical procedures, configurations, and support activities for onsite systems.</li></ul><p><br></p>