<p>Robert Half is seeking a motivated Patient Service Representative to join our client's fast‑paced team<strong>.</strong> As the Patient Service Representative, you will keep the office running smoothly while delivering excellent support to patients and providers. If you’re organized, proactive, and thrive in a medical office setting, we want to hear from you.</p><p><br></p><p>Responsibilities:</p><ul><li>Maintain and update electronic health records (EHR) systems to ensure accurate patient information.</li><li>Provide administrative support by scheduling appointments for patients and physicians.</li><li>Operate office equipment efficiently, including scanners, fax machines, and computers.</li><li>Verify and explain insurance benefits to patients, addressing any questions or concerns.</li><li>Coordinate communication between patients, providers, and insurance companies.</li><li>Assist with general office tasks to support the daily functions of the medical team.</li><li>Monitor and manage patient scheduling to maintain an organized workflow.</li><li>Ensure compliance with office policies and procedures while handling sensitive information.</li></ul>
We are looking for a dedicated Patient Service Representative to join our team in Miami, Florida. As a key member of the patient services department, you will play a vital role in ensuring smooth communication and efficient processes for patient care. This is a Contract position offering an excellent opportunity to contribute to a dynamic healthcare environment.<br><br>Responsibilities:<br>• Facilitate patient registration while maintaining confidentiality and adhering to customer service standards.<br>• Conduct financial assessments, collect patient fees, and accurately record transactions.<br>• Manage billing processes for assigned providers, ensuring timely and precise posting.<br>• Coordinate with providers on unresolved encounters and pending charges to ensure resolution.<br>• Communicate with program managers regarding appointment schedules, including follow-ups on no-shows and cancellations.<br>• Confirm appointments through outbound calls and monitor compliance with meaningful use objectives.<br>• Perform clerical tasks such as scanning documents and updating patient charts.<br>• Verify Medicaid and other insurance eligibility, conduct enrollment and disenrollment procedures.<br>• Provide patients with detailed information about available services within the organization and the community.<br>• Schedule new and follow-up appointments to support patient care needs.
We are looking for an experienced Patient Service Representative to join our team in Greenville, South Carolina. This Contract to permanent position requires a detail oriented individual who excels in customer service and has a strong ability to handle patient scheduling and registration tasks. The role is based in-office and offers an opportunity to make a meaningful impact in the healthcare industry.<br><br>Responsibilities:<br>• Manage a high volume of inbound and outbound calls, typically ranging from 60 to 80 calls daily.<br>• Deliver exceptional customer service to patients, addressing inquiries and resolving concerns.<br>• Accurately input and update patient information through data entry systems.<br>• Schedule appointments and coordinate patient visits efficiently.<br>• Collaborate with team members to ensure seamless operations and patient satisfaction.
We are looking for a dedicated Patient Service Representative to join our team on a long-term contract basis in Minneapolis, Minnesota. In this role, you will provide exceptional support to both potential and existing patients while collaborating with clinicians and internal teams. Your ability to communicate effectively and empathetically will be crucial in ensuring patients receive the highest level of service.<br><br>Responsibilities:<br>• Provide clear and compassionate communication to educate patients, address inquiries, and resolve conflicts through multiple channels.<br>• Accurately record and maintain detailed documentation of patient interactions in company systems.<br>• Collaborate with internal teams and clinicians to deliver seamless service and support.<br>• Stay informed about product offerings, competitor products, and industry trends to assist patients effectively.<br>• Meet performance standards, including call handling and quality benchmarks.<br>• Uphold ethical and meticulous business practices, adhering to relevant laws, regulations, and company guidelines.<br>• Handle additional responsibilities as assigned to support team objectives.
<p>Join our team as a Bilingual Patient Service Representative and play a vital role in enhancing the patient experience in a fast-paced healthcare environment. As a key member of our front desk and patient access group, you will deliver exceptional service, leveraging both English and Spanish to support a diverse patient population.</p><p><br></p><p>Responsibilities:</p><p>• Schedule patient appointments and verify insurance.</p><p>• Assist bilingual patient check‑ins and check‑outs.</p><p>• Update patient information in EMR systems.</p><p>• Respond to patient inquiries and route messages.</p><p>• Support clinic admin with records and intake forms.</p><p><br></p>
<p>We are looking for a dedicated SPANISH BILINGUAL Patient Service Representative to join our team in Minneapolis, Minnesota. In this role, you will be responsible for engaging with patients, clinicians, and internal teams to provide exceptional support and resolve concerns effectively. This is a long-term contract position within the healthcare industry, offering an opportunity to make a meaningful impact on patient care.</p><p><br></p><p>Responsibilities:</p><p>• Provide empathetic and knowledgeable guidance to patients, addressing inquiries and resolving issues through multiple communication channels.</p><p>• Accurately document patient interactions and updates in the designated systems.</p><p>• Collaborate with clinicians and internal teams to ensure seamless service delivery and patient satisfaction.</p><p>• Maintain comprehensive knowledge of products, competitive alternatives, and market trends to support patient needs.</p><p>• Meet established quality and call performance targets consistently.</p><p>• Adhere to ethical and detail-oriented standards, including compliance with relevant laws, regulations, and company policies.</p><p>• Support the organization by delivering excellent customer service and resolving complaints effectively.</p><p>• Perform additional duties as assigned to support team objectives.</p>
<p>Join our healthcare clinic team as a Bilingual Patient Service Representative, where you’ll play a pivotal role in shaping the patient experience. We are seeking a service-oriented individual who is fluent in both English and Spanish with excellent communication skills and a passion for helping others.</p><p>Responsibilities:</p><p>• Schedule patient appointments and verify insurance.</p><p>•Assist bilingual patient check‑ins and check‑outs.</p><p>•Update patient information in EMR systems.</p><p>•Respond to patient inquiries and route messages.</p><p>•Support clinic admin with records and intake forms.</p><p><br></p>
<p>Robert Half is partnering with a reputable healthcare organization in Lewes, DE, and the surrounding areas to offer <strong>entry-level opportunities</strong> for motivated and career-driven individuals. If you are looking to get a foot in the door in the medical field and gain hands-on professional experience, this is the perfect opportunity for you! These contract-to-hire roles will provide hours and the potential for long-term growth in a dynamic healthcare environment. Schedules include first and mid shifts, with some requiring availability for one or two Saturdays a month.</p><p> </p><p><strong>What’s in it for you?</strong></p><ul><li><strong>Bonus Incentives</strong></li><li><strong>Paid Certifications</strong> to enhance your skills and value in the field</li><li><strong>Tuition Reimbursement</strong> to support your continued education</li><li><strong>Comprehensive Benefits Package</strong>, including healthcare, retirement options, and more</li><li><strong>Career Advancement Opportunities</strong> in a company committed to your professional development</li></ul><p><strong>What We’re Looking For</strong>:</p><p>Candidates with proven success in a customer service capacity are encouraged to apply, even without direct healthcare experience. Transferable skills such as effective communication, strong organizational abilities, and a passion for helping others will position you for success in this role.</p><p>We are offering a contract-to-hire employment opportunity in the healthcare industry for a Customer Service Representative. The role is located in Lewes, Delaware, United States. As a Patient Service Representative, you will be tasked with managing patient data, handling insurance details, and providing excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Maintain precise records of customer credit information.</p><p>• Take necessary action by monitoring customer accounts.</p><p>• Handle both inbound and outbound calls to gather patient's demographic, insurance, and other relevant details.</p>
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Lewes, Delaware. This Contract to permanent position focuses on ensuring smooth and efficient patient access, while delivering excellent customer service. The role requires strong communication skills and the ability to handle various administrative and patient-related tasks with professionalism.<br><br>Responsibilities:<br>• Accurately assign medical record numbers (MRNs) and conduct compliance checks to ensure adherence to medical necessity standards.<br>• Provide clear and thorough patient instructions while collecting and verifying insurance details and processing physician orders.<br>• Utilize overlay tools effectively to manage patient records and ensure seamless data accuracy.<br>• Handle pre-registration of patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.<br>• Assist patients with understanding their financial responsibilities, including point-of-service collections and past-due balances.<br>• Offer payment plan options and address billing inquiries with precision and care.<br>• Deliver outstanding customer service, contributing to high satisfaction ratings as measured by Press Ganey.<br>• Operate within systems such as Epic EMR and Allscripts to manage patient information and streamline administrative processes.<br>• Respond to inbound calls with professionalism, addressing patient needs and resolving concerns efficiently.<br>• Collaborate with team members to ensure a supportive and organized patient access experience.
<p>We are currently seeking <strong>detail-oriented, customer-focused professionals</strong> with experience in <strong>medical billing, collections, or patient account services</strong> to join our team on a contract basis.</p><p>These roles support the financial side of patient care—helping individuals understand their benefits, resolve account balances, and navigate payment options with confidence and compassion.</p><p>Why This Opportunity?</p><ul><li>Gain experience in a fast-paced healthcare environment</li><li>Flexible scope—support both <strong>patient financial services</strong> and <strong>customer service</strong> functions based on business needs</li><li>Work alongside an experienced leadership team (interviews conducted with Tonya)</li><li>Make a meaningful impact on the patient financial experience</li></ul><p>What You’ll Do</p><p>Patient Financial Services & Collections</p><ul><li>Communicate with patients by phone and in person to review account balances and collect payments</li><li>Help patients understand their insurance coverage, benefits, and financial responsibility</li><li>Monitor and manage payment plans to ensure compliance with established guidelines</li><li>Follow up on past-due accounts and coordinate with external collection agencies when appropriate</li><li>Review account ledgers, bankruptcy notices, and deceased patient accounts for proper processing</li><li>Maintain accurate records, update demographics, and resolve returned mail or account discrepancies</li></ul><p>Customer Service & Patient Account Support</p><ul><li>Deliver a <strong>patient-centric service experience</strong> by responding to account questions via phone, portal messages, and in person</li><li>Calculate balances, process payments, and establish payment plans using online tools</li><li>Research and resolve claims or billing discrepancies</li><li>Update insurance and guarantor information as needed to ensure accurate billing</li><li>Support scheduling and coverage verification by confirming in-network benefits and reimbursement policies</li><li>Identify opportunities to improve workflows and enhance the patient experience</li></ul><p><br></p>
<p>3rd Shift (Night Shift) Patient Access Specialist! 11:00pm-7:00am - Multiple Openings! </p><p><br></p><p>We are offering a contract to permanent employment opportunity for a Patient Access Specialist in Nashua, New Hampshire. In this role, you will be fundamental in providing quality services to patients by managing their admission processes and ensuring regulatory compliance within the healthcare industry.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Ensure precise assignment of MRNs and carry out medical necessity and compliance checks.</p><p>• Efficiently handle incoming, outgoing, and inter-office calls via the telephone switchboard.</p><p>• Adhere to organizational policies while delivering exceptional customer service with compassion.</p><p>• Conduct pre-registration of patients' accounts prior to their visits, which may involve both inbound and outbound communication to gather demographic, insurance, and other patient information.</p><p>• Inform patients, guarantors, or legal guardians about general consent for treatment forms, obtain necessary signatures, and distribute patient education documents.</p><p>• Review responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support Point of Service Collections and billing processes.</p><p>• Use the Advance Beneficiary Notice (ABN) software to accurately screen medical necessity, inform Medicare patients of potential non-payment of tests, and distribute the ABN as needed.</p><p>• Utilize auditing and reporting systems for quality assurance to correct accounts, including those from other employees, departments, and facilities.</p><p>• Conduct account audits to ensure all forms are completed accurately and timely, meeting audit standards, and provide statistical data to Patient Access leadership.</p>
<p>We’re looking for a proactive and friendly Patient Service Coordinator to support our busy Imaging Center in Templeton. In this role, the Patient Service Coordinator will help create a smooth, stress‑free experience for patients by managing check‑ins, verifying information, and keeping the front office running efficiently. If you enjoy a mix of administrative work and patient interaction, this could be a great fit.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Greet patients and guide them through the admissions and registration process</li><li>Accurately collect and verify patient demographics, insurance, and required documentation</li><li>Provide outstanding customer service while maintaining professionalism and empathy</li><li>Work closely with clinical and administrative teams to support patient flow</li><li>Maintain confidentiality and ensure accuracy in all patient interactions</li></ul><p><br></p>
<p>This is on onsite position in Lewes, Delaware! </p><p>We are offering a long-term contract employment opportunity for a Patient Care Coordinator! This role is in the healthcare industry where you will be interacting with customers and patients, managing their accounts, and handling their inquiries.</p><p>Entry level applies are welcome!</p><p>Responsibilities:</p><p><br></p><p>• Engage in patient-facing activities and provide a high level of customer service.</p><p>• Process patient credit applications with accuracy and efficiency.</p><p>• Responsible for answering inbound calls and dealing with patient queries promptly.</p><p>• Maintain an up-to-date record of patient credit information.</p><p>• Perform authorizations, benefit functions, and billing functions as part of the role.</p><p>• Participate in clinical trial operations as required.</p><p>• Monitor patient accounts and take necessary actions based on account status.</p>
<p>This role is on site in Lewiston, Maine!</p><p>We’re offering a long-term contract opportunity for a Patient Access Specialist in Lewiston, ME, with the potential to transition to a permanent role. This role is in the healthcare industry where you will be interacting with customers and patients, managing their accounts, and handling their inquiries.</p><p>Entry level applies are welcome! This is the perfect role if you have an interest in healthcare!</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Engage in patient-facing activities and provide a high level of customer service.</p><p>• Process patient credit applications with accuracy and efficiency.</p><p>• Responsible for answering inbound calls and dealing with patient queries promptly.</p><p>• Maintain an up-to-date record of patient credit information.</p><p>• Perform authorizations, benefit functions, and billing functions as part of the role.</p><p>• Participate in clinical trial operations as required.</p><p>• Monitor patient accounts and take necessary actions based on account status.</p>
<p>Are you passionate about helping others and looking to grow your career in the healthcare field? We are partnering with a leading healthcare organization in <strong>West Des Moines</strong> that is seeking an enthusiastic <strong>Customer Service Representative</strong> to join their patient support team!</p><p><br></p><p>Responsibilities:</p><p>Respond to patient inquiries via phone, email, and portal messaging</p><p>Assist with scheduling, appointment coordination, and service navigation</p><p>Verify insurance information and support basic billing questions</p><p>Update and maintain patient records with high accuracy and confidentiality</p><p>Coordinate with clinical staff to ensure a seamless patient experience</p><p><br></p><p>This is an exciting opportunity to step into a meaningful role where you’ll make a direct impact every day—while building long-term career potential with a company that truly values its people. Please apply through our Robert Half website or call 515.706.4974.</p>
<p>We are looking for a compassionate and detail-oriented Patient Access Specialist to join our healthcare team in Roanoke, Virginia. In this role, you will play a pivotal part in ensuring patients and visitors have a smooth and positive experience, managing essential administrative tasks with care and precision. This is a Contract to permanent position, offering the opportunity to contribute to a dynamic and fast-paced environment where excellent communication and organizational skills are crucial. PLEASE NOTE: The hours for this role include several rotating 7pm-7am shifts weekly, equivalent to full time hours. You will be additionally compensated for the evening/night hours within the shift.</p><p><br></p><p>Responsibilities:</p><p>• Greet patients and visitors warmly, fostering a welcoming and attentive environment.</p><p>• Accurately complete patient registration, verify insurance information, and maintain updated records.</p><p>• Schedule and confirm appointments, ensuring efficient coordination and follow-up.</p><p>• Handle payment processing, including collecting co-pays and balancing daily transactions.</p><p>• Collaborate with clinical and administrative teams to streamline patient flow and enhance service delivery.</p><p>• Safeguard patient privacy by adhering to confidentiality standards and regulations.</p><p>• Respond to patient inquiries with empathy, addressing concerns promptly or escalating them when necessary.</p><p>• Assist patients in understanding insurance coverage and eligibility requirements.</p><p>• Ensure compliance with healthcare policies and procedures to maintain high-quality service.</p>
The Bilingual Spanish Customer Service Representative provides exceptional customer support in both English and Spanish. This position plays a key role in ensuring customer satisfaction by handling inquiries, resolving issues, and delivering accurate information about products and services. The ideal candidate is detail oriented, patient, and able to communicate clearly in both languages. <br> Key Responsibilities: Respond to customer inquiries via phone, email, chat, or in person in both English and Spanish. Provide product, service, and account information accurately and efficiently. Handle customer complaints, process orders, and assist with billing or service requests. Translate and interpret customer communications or documentation as needed. Maintain and update customer records, documenting all interactions in the CRM system. Collaborate with internal departments (sales, operations, billing, technical support) to resolve customer concerns. Meet or exceed performance goals, including response time, accuracy, and customer satisfaction. Identify and communicate opportunities for process or service improvements. Represent the company in a positive and detail oriented manner at all times.
<p>We are looking for an experienced Patient Access Representative to join our team in Templeton, California. The Patient Access Representative opening is an onsite contract role with one of our Fortune 500 healthcare clients. To be successful in this role the Patient Access Representative will have excellent customer service skills and familiarity with outpatient services in a medical office setting. The ideal candidate will work closely with patients and staff to ensure seamless access to radiology and imaging services.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist patients in a detail-oriented and friendly manner, ensuring a positive experience during their visit.</p><p>• Manage patient registration, scheduling, and check-in processes with accuracy and efficiency.</p><p>• Verify insurance information and process authorizations in compliance with organizational policies.</p><p>• Coordinate with imaging center staff to ensure timely and accurate service delivery.</p><p>• Utilize Cerner technologies to maintain patient records and manage scheduling tasks.</p><p>• Provide clear communication to patients regarding procedures, appointments, and billing inquiries.</p><p>• Address and resolve any issues or concerns related to patient access promptly.</p><p>• Collaborate with healthcare professionals to streamline workflows and improve patient satisfaction.</p><p>• Maintain confidentiality and adhere to all regulations related to patient information.</p><p>• Ensure compliance with all organizational standards and procedures related to patient access.</p>
We are looking for a highly organized and detail-oriented Patient Care Coordinator to join our team on a contract basis in Phoenix, Arizona. In this role, you will handle administrative tasks related to insurance verification, payment processing, and patient support. Your ability to navigate complex insurance policies and financial processes will be crucial to ensuring smooth operations and positive patient experiences.<br><br>Responsibilities:<br>• Accurately document insurance verification details, including deductibles, copayments, coinsurance, and policy limitations within the organization’s system.<br>• Calculate payment amounts using basic mathematical skills to ensure accuracy in financial transactions.<br>• Process financial payments and manage related requests efficiently and professionally.<br>• Address and resolve complex insurance denials while maintaining a clear understanding of payer policies.<br>• Utilize intermediate to advanced computer skills to manage administrative tasks and patient information.<br>• Communicate effectively with patients, insurance providers, and team members to facilitate smooth coordination.<br>• Verify insurance coverage and benefits, ensuring compliance with organizational and payer requirements.<br>• Support the photocopying and scanning of documents for accurate record-keeping and accessibility.<br>• Collaborate with offshore teams or external providers as needed to streamline processes.<br>• Maintain detailed knowledge of insurance policies, procedures, and medical terminology to perform duties effectively.
<p>Patient Care Coordinator will be responsible for overall front desk activities including management of the reception area greeting patients assisting patients with their needs such as completing registration scheduling appointments and handling patient/customer service issues to ensure an overall positive patient experience. </p><p> Principal Duties and Responsibilities: </p><p> - Greet/check-in check-out and direct patients and visitors. </p><p> - Schedule appointments update patient information in practice management system and provide information to patients. </p><p> - Process payments and handle patient complaints. </p><p> - Ability to build and maintain rapport with all referral sources. </p><p> - Ability to multi-task and work in a fast-paced environment </p><p> - Organizes workflow and appointment by reading and routing correspondence collecting customer information and managing assignments. </p><p> - Completes requests by always greeting all clients patients with courteous and respectful interactions on the phone via email or portal interaction and answering or referring all inquiries as appropriate team member. </p><p> - Maintains patient confidence and protects operations by always keeping information confidential in compliance with all HIPAA rules and regulations. </p><p> - Ability to de-escalate dissatisfied patients and offering patient assistance and support as needed. </p><p> - Secures information by completing all necessary actions required within the assigned system and established procedures. </p><p> - Provides all historical reference required by utilizing filing and retrieval systems. - Contributes to team effort by accomplishing all related tasks as needed. </p><p> - Always provides superior customer service excellence. </p><p> - Remains flexible on behalf of the position and the team </p><p> - Ability to interact both positively and professionally through multiple departments within the practice. </p><p> - Ability to work both independently as well as within a team environment. </p><p> - All other duties as assigned. </p><p><br></p><p><br></p>
We are looking for a Patient Support Associate to join our team in Marietta, Georgia. In this role, you will play a vital part in ensuring seamless patient registration and support within a non-profit clinical setting. This is a Contract to permanent position, offering the opportunity to grow while contributing to a patient-centered and collaborative environment.<br><br>Responsibilities:<br>• Engage with patients and prospective patients, providing information about chiropractic care and the services offered by the clinic.<br>• Maintain attentive and pleasant interactions with student interns, faculty, and patients to foster a welcoming environment.<br>• Schedule follow-up appointments during patient check-out and manage the completion and organization of patient forms and files.<br>• Collect copays, deductibles, and outstanding balances, ensuring accurate payment posting and providing receipts to patients.<br>• Reconcile daily transactions, balancing individual receipts with system reports to ensure financial accuracy.<br>• Keep patient files, visit forms, and records organized, accurate, and accessible while maintaining confidentiality.<br>• Coordinate patient records with other clinic departments, adhering to regulatory standards and privacy policies.<br>• Support the preparation of clinic reports as needed, ensuring accuracy and timeliness.<br>• Maintain a clean and orderly office environment, addressing any equipment issues promptly.<br>• Take on additional tasks and special projects as directed, contributing to the overall efficiency of the clinic.
We are looking for a dedicated Customer Service Representative to join our team in Chicago, Illinois. This is a Contract to permanent employment opportunity, offering an excellent chance for professionals who value reliability and growth. The role involves providing exceptional support to credit union members through inbound calls, ensuring their needs are met with empathy and efficiency.<br><br>Responsibilities:<br>• Handle inbound calls from credit union members, addressing inquiries related to account balances, products, and services.<br>• Provide compassionate and patient assistance, especially to elderly members seeking detailed support.<br>• Utilize multiple software systems, including Symitaur, Amazon Connect, Smart Sheets, and Orpheus, to manage member accounts and inquiries effectively.<br>• Deliver accurate information about credit union offerings while maintaining professionalism and clarity.<br>• Collaborate with team members to resolve complex issues and escalate cases when necessary.<br>• Adhere to a structured training schedule, including orientation and advanced onboarding sessions.<br>• Maintain reliability in attendance and meet expectations for working two Saturdays per month.<br>• Apply strong communication skills to foster positive member experiences and loyalty.<br>• Stay updated on credit union products and services to enhance knowledge and service quality.
<p>We are seeking a dedicated Customer Service Specialist to join a thriving healthcare support team. If you are a Hawaii resident with a background in delivering exceptional customer service and a professional manner answering phones, we encourage you to apply. Please call 808-531-0800 to be considered for this opportunity. Preference will be given to Hawaii residents due to on-site interviewing and in-person work requirements. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer incoming calls promptly and professionally, addressing patient or client inquiries with clarity and empathy.</li><li>Demonstrate a proven record of excellent customer service skills, consistently providing a high level of satisfaction to callers and walk-in customers.</li><li>Resolve customer concerns, complaints, and requests, ensuring compliance with healthcare service and privacy standards.</li><li>Accurately document interactions and process information in electronic systems.</li><li>Collaborate with healthcare teams and administrative staff to ensure seamless support for internal and external stakeholders.</li><li>Uphold confidentiality and follow all HIPAA and organizational guidelines.</li></ul><p><br></p>
<p>A Hospital in Van Nuys is in the need of an experienced Patient Account Representative to join our team in Van Nuys, California. In this role, the Patient Account Representative will utilize your expertise in hospital billing and collections to ensure seamless revenue cycle operations. This is a Contract to permanent position, offering the opportunity to transition into a permanent role based on performance and organizational needs.</p><p><br></p><p>Responsibilities:</p><p>• Manage hospital billing and collections processes, ensuring accuracy and compliance with regulations.</p><p>• Handle Medicare managed care, commercial insurance, and medical managed care accounts.</p><p>• Investigate and resolve medical billing denials and appeals to recover outstanding payments.</p><p>• Process claims for hospital inpatient and outpatient services with a focus on maximizing reimbursement.</p><p>• Collaborate with insurance carriers, patients, and internal teams to address billing inquiries and disputes.</p><p>• Monitor accounts receivable to identify and prioritize collections efforts.</p><p>• Utilize knowledge of HMO and PPO plans to navigate complex insurance requirements.</p><p>• Support training initiatives for entry level team members in Collector I positions.</p><p>• Maintain detailed records of collections activities and prepare reports for management.</p><p>• Ensure adherence to hospital revenue cycle policies and procedures.</p>
We are looking for a dedicated Patient Care Coordinator to join our team in Grand Rapids, Michigan. In this contract position, you will play a vital role in connecting residents of Permanent Supportive Housing to essential health services, benefits, and harm reduction resources. This opportunity allows you to collaborate with interdisciplinary teams to improve health outcomes and promote stable housing for individuals in need.<br><br>Responsibilities:<br>• Serve as the primary point of contact for residents, ensuring access to Medicaid benefits, primary care services, and behavioral health resources.<br>• Conduct health screenings and assessments to develop personalized care plans tailored to individual needs.<br>• Organize and lead harm reduction workshops covering topics such as overdose prevention, stress management, and safer use strategies.<br>• Provide guidance on chronic disease management and educate residents on using digital tools like telehealth portals.<br>• Collaborate with residents to establish health and wellness goals that align with their overall service plans.<br>• Partner with local hospitals, clinics, and crisis teams to ensure timely and coordinated care.<br>• Facilitate documentation collection for benefit applications, including Medicaid and disability services.<br>• Respond to health-related crises using trauma-informed practices and coordinate emergency support when needed.<br>• Track and report metrics to support program evaluation and continuous improvement.<br>• Participate in weekly team meetings to discuss case reviews and interdisciplinary planning.
