We are looking for an organized and friendly Medical Front Office Specialist to join our team in Noblesville, Indiana. In this role, you will play a vital part in ensuring smooth communication between patients and the clinical staff while managing administrative tasks efficiently. This position offers an excellent opportunity to contribute to the healthcare industry by supporting patient care and maintaining accurate records.
Hours:
Monday 7:45a - 5pm
Tuesday 8am – 5:30
Wednesday 9am – 4pm
Thursday 9am– 5pm
Friday 7:45am- 4:00pm
Responsibilities for the position include the following:
• Coordinate with clinical staff to ensure seamless patient flow and keep waiting patients informed of any updates.
• Accurately copy, scan, and verify patients' insurance information, ensuring all records are up-to-date and signed appropriately.
• Prepare and distribute daily patient lists, including morning updates and end-of-day reports.
• Organize new patient charts and ensure completed charts are filed correctly for upcoming visits.
• Schedule appointments, medical tests, X-ray studies, and office procedures, providing patients with clear instructions.
• Collect co-payments, process patient encounter forms, and assist patients with scheduling follow-up visits.
• Update and verify patient demographic information in the system, ensuring all changes are accurately recorded.
• Address patient calls regarding delays and notify clinical staff promptly.
• Rotate late-day shifts with front office staff to assist physicians and patients as needed.
• Provide backup support for various roles and cover other office locations when required.
• High school diploma or equivalent education is required.
• At least 2 years of prior experience in a medical office setting is preferred.
• Strong organizational skills and attention to detail are essential.
• Proficiency in using Electronic Medical Records (EMR) systems is highly desired.
• Familiarity with patient check-in, insurance verification, and scheduling processes.
• Ability to interact professionally with patients and staff while maintaining confidentiality.
• Computer literacy, including experience with scheduling software, is preferred.
• Flexibility to adapt to different roles and support multiple office locations as needed.