We are looking for a skilled Lead Azure System Engineer to design, implement, and manage robust Azure infrastructure solutions in line with organizational objectives. Based in Reston, Virginia, this role focuses on optimizing system performance, ensuring platform security, and driving innovation through cloud technologies. The ideal candidate will bring deep expertise in cloud engineering and a proactive approach to solving complex technical challenges.<br><br>Responsibilities:<br>• Architect and manage resilient Azure infrastructure solutions tailored to business needs.<br>• Ensure high system availability, resource efficiency, and robust security across diverse environments.<br>• Automate infrastructure provisioning and configuration using tools like Terraform and Bicep.<br>• Collaborate with teams to integrate hybrid solutions bridging on-premises and cloud resources.<br>• Monitor and enhance the performance, reliability, and cost-effectiveness of Azure environments.<br>• Troubleshoot and resolve advanced system and network issues escalated by support teams.<br>• Stay updated on Azure innovations and incorporate new features into organizational processes.<br>• Develop and maintain detailed documentation, including architecture diagrams and technical records.<br>• Work with M365, Intune, and Identity & Access Management solutions to support system integration.
<p>We are looking for an experienced ERP Integration Manager to lead and optimize enterprise-wide reporting and analytics systems in Oconomowoc, Wisconsin. In this role, you will collaborate across multiple departments, including Finance, Supply Chain, and Manufacturing, to implement data-driven solutions that strengthen decision-making and operational efficiency. Your ability to bridge communication between business stakeholders and technical teams will be essential in driving successful outcomes. <strong>This role is a direct hire opportunity and requires a full onsite schedule, and no visa-sponsorship is offered at this time. </strong></p><p><br></p><p>Responsibilities:</p><p>• Develop and execute strategies for enterprise-wide ERP analytics and reporting that align with organizational goals.</p><p>• Lead initiatives involving predictive and prescriptive analytics, incorporating advanced technologies like AI.</p><p>• Optimize and manage ERP systems to enhance real-time analytics, forecasting, and automation capabilities.</p><p>• Collaborate with stakeholders to translate business needs into actionable insights using tools such as Tableau.</p><p>• Oversee training programs to enhance user proficiency with ERP analytics tools and methodologies.</p><p>• Manage vendor and consultant relationships to ensure productive engagements that meet strategic objectives.</p><p>• Drive decision-making processes in matrix environments by coordinating efforts across multiple teams.</p><p>• Troubleshoot and resolve hardware and software issues related to ERP systems.</p><p>• Ensure the security and reliability of IT systems, including implementing backup and disaster recovery protocols.</p><p>• Monitor and maintain servers, networks, and firewalls to ensure a seamless IT infrastructure.</p>
We are looking for an experienced IT Director to lead and oversee technology operations and strategy in San Marcos, Texas. This role emphasizes leadership in IT and OT systems, with a focus on manufacturing environments and industrial cybersecurity. The ideal candidate will combine technical expertise with strategic vision to drive innovation and operational excellence.<br><br>Responsibilities:<br>• Develop and implement IT strategies that align with organizational goals and manufacturing operations.<br>• Oversee the integration and management of SAP S/4HANA systems and shop-floor technologies.<br>• Lead efforts in IT/OT cybersecurity, ensuring compliance with industry standards and frameworks.<br>• Design and scale IT and OT architecture to support operational efficiency and innovation.<br>• Manage IT infrastructure, helpdesk, cloud environments, and vendor relationships.<br>• Collaborate with cross-functional teams to support data analytics and informed decision-making.<br>• Build and lead a high-performing technical team, ensuring effective collaboration with external vendors.<br>• Drive project and change management initiatives to improve processes and systems.<br>• Ensure robust risk management and compliance practices across IT and OT systems.<br>• Engage frequently on-site with shop floor teams to address operational technology needs.
We are looking for an experienced IT Manager to oversee and enhance our organization's technology operations in San Antonio, Texas. This role requires a strategic leader with a strong technical foundation and expertise in networking, virtualization, backup solutions, and enterprise platforms such as JD Edwards. The successful candidate will drive innovation, ensure system reliability, and provide leadership to the IT team.<br><br>Responsibilities:<br>• Manage and maintain the organization's IT systems to ensure optimal performance, security, and reliability.<br>• Oversee Cisco networking infrastructure, including configuration and maintenance of routers, switches, firewalls, and VPNs.<br>• Administer enterprise resource planning systems such as JD Edwards, collaborating with stakeholders to streamline processes.<br>• Implement and manage VMware virtualization environments to support scalability and operational efficiency.<br>• Develop and execute backup strategies using Veeam to safeguard organizational data and ensure disaster recovery readiness.<br>• Lead vendor selection and negotiation processes to obtain quality services while optimizing costs.<br>• Establish and enforce IT policies, procedures, and best practices that align with business objectives.<br>• Manage IT budgets, resources, and project timelines to ensure successful delivery of initiatives.<br>• Provide technical leadership and mentorship to the IT team, encouraging continuous growth and improvement.<br>• Ensure compliance with relevant regulatory standards and industry best practices.
We are looking for a skilled Systems / Backup Engineer to join our team in Johns Creek, Georgia. This contract-to-permanent position offers the opportunity to work in the motor freight forwarding industry, managing and enhancing critical IT infrastructure. The ideal candidate will have a strong background in backup solutions, cloud technologies, and system administration, ensuring smooth operations and data security.<br><br>Responsibilities:<br>• Configure, maintain, and optimize Windows server hardware and software to ensure reliable system performance.<br>• Implement and manage backup solutions, including Rubrik and Zerto, to safeguard data and support disaster recovery.<br>• Monitor system performance, troubleshoot technical issues, and resolve problems to minimize downtime.<br>• Administer Active Directory, including creating group policies, managing user accounts, and enforcing domain security protocols.<br>• Oversee network security measures to prevent unauthorized access and protect sensitive data.<br>• Perform regular updates and patches to systems to address vulnerabilities and improve functionality.<br>• Collaborate with network teams to ensure seamless operation of software and systems that align with business needs.<br>• Create and maintain detailed documentation for system configurations, processes, and service records.<br>• Manage virtual environments using technologies such as VMware or Hyper-V to support business operations.<br>• Provide technical support to users, addressing their IT needs and ensuring optimal productivity.
We are looking for a skilled Systems Administrator to join our team on a contract basis in Schaumburg, Illinois. This role is ideal for someone who is detail oriented, excels in managing system operations and security, and provides exceptional support to end users. The position offers a balanced mix of help desk responsibilities and systems administration tasks, requiring expertise in Active Directory, Microsoft 365, and other related technologies.<br><br>Responsibilities:<br>• Manage and maintain Active Directory, including implementing security policies and configuring group policies.<br>• Administer Microsoft 365 security and compliance tools, including Intune, to ensure data protection and system integrity.<br>• Provide end-user support for Windows operating systems and Citrix technologies, addressing technical issues and resolving tickets.<br>• Harden server operating systems by applying local and network security measures.<br>• Troubleshoot and resolve system-related issues to minimize downtime and improve performance.<br>• Collaborate with team members to enhance system functionality and implement best practices.<br>• Monitor and maintain AWS technologies for efficient cloud-based operations.<br>• Document processes and create guidelines for system maintenance and user support.<br>• Conduct regular assessments of system security and compliance to identify areas for improvement.<br>• Assist with the deployment and configuration of enterprise-level applications.
<p><strong>Position Summary:</strong></p><p>Drive and shape the organization’s overarching data and analytics strategy to deliver actionable insights that directly support critical business decision-making.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop and execute the company’s data and analytics roadmap to ensure reporting and analysis capabilities empower organizational objectives.</li><li>Remain abreast of industry trends, emerging technologies, and relevant external reports; synthesize and communicate key findings to the leadership team and stakeholders.</li><li>Lead all aspects of internal and external reporting, ensuring data outputs are accurate, comprehensive, auditable, and have clearly defined ownership.</li><li>Oversee creation and delivery of executive reports, frameworks, dashboards, and recurring presentations that provide actionable intelligence to senior leadership.</li><li>Align data priorities with senior leaders, offering consistent and proactive communication of project status, risks, dependencies, and critical trade-offs.</li><li>Establish rigorous procedures for intake, prioritization, and delivery of analytics projects—managing scope, timelines, and escalation as needed.</li><li>Foster a results-driven culture of accountability by actively monitoring and driving progress on key analytics initiatives.</li><li>Create and maintain robust governance and controls to ensure high-quality, efficient, and reliable reporting processes.</li><li>Standardize metrics and frameworks to ensure consistency and reliability across all reporting channels and business units.</li><li>Build, mentor, and lead analytics and reporting teams, including recruiting, coaching, and setting high performance and stakeholder engagement standards.</li><li>Partner cross-functionally to address data challenges, enable self-service analytics, and further automate and enhance reporting effectiveness.</li><li>Ensure stakeholder satisfaction and delivery of measurable business outcomes from data and analytics initiatives.</li></ul><p><strong>Minimum Qualifications:</strong></p><ul><li>Over 10 years of experience with advanced data analysis, relational databases, and enterprise analytics tools.</li><li>Advanced proficiency in database management, data extraction, analytics, and visualization technologies.</li><li>Demonstrated expertise in SQL, SSRS, SSIS, ETL processes, Excel, Python, and PowerPoint.</li><li>Experience with diverse data transformation, reporting, and analytics tools or programming languages.</li><li>Exceptional written and verbal communication skills; proven ability to present complex analytical insights to senior executives and cross-functional teams.</li><li>Strong organizational and project management skills; proven success managing multiple, concurrent projects.</li><li>Demonstrated leadership in team management, coaching, and talent development within analytics or reporting environments.</li><li>Experience overseeing high-stakes internal and external reporting commitments.</li></ul><p><strong>Preferred Qualifications:</strong></p><ul><li>Experience with additional data visualization and analytics platforms.</li><li>Thrives in fast-paced environments; maintains keen attention to detail under pressure.</li><li>Familiarity with compliance, regulatory, or governance requirements related to enterprise analytics and reporting.</li></ul><p><br></p>
<p>Robert Half is looking for an <strong>interim CIO</strong> to support a Pacific Northwest based client. This is a contract role that will go through the end of this year. </p><p> </p><p><strong>Duration</strong>: End of year </p><p><strong>Location:</strong> Onsite in Portland, flexible with hybrid work </p><p><strong>Pay rate</strong>: up to $145/hourly (W2) </p><p> </p><p><strong><u>Job Responsibilities:</u></strong></p><ul><li>Define and execute an enterprise technology roadmap. </li><li>Build, mentor, and inspire a high-performing technology team distributed across multiple offices</li><li>Champion and support the team on major initiatives, including an enterprise ERP transition</li><li>Lead SharePoint migration and data warehouse implementation</li><li>Champion an AI strategy, building on early momentum with enterprise AI tools to drive meaningful productivity gains</li><li>Facilitate collaborative solutions across IT and design/technology functions that support both business operations and creative work</li><li>Maintain a strong security posture and compliance with applicable regulatory frameworks, enabling continued growth in government and regulated projects</li><li>Position the organization as an industry leader in the innovative application of technology</li></ul>
Position: IT Infrastructure Team Lead<br>Location: Grand Island, NE - onsite<br>Salary: $70,000 - 85,000 base annual salary + excellent full benefits<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>IT Infrastructure Team Lead – High‑Impact, Growth‑Focused Role<br>Step into a leadership role where you’ll guide core infrastructure operations and shape a secure, high‑performing technology environment. As the IT Infrastructure Team Lead, you’ll oversee servers, storage, networking, virtualization, and security systems—while mentoring a talented technical team and driving continuous improvement.<br><br>Join an organization where your leaders will support you and NOT micro-manage you. They hire self-directed responsible professionals that they do not have to micro-manage. You will have support, encouragement and opportunity for advancement and growth. The leadership of this organization is one of the best!<br><br>What You’ll Do<br> • Lead daily infrastructure operations across servers, storage, networks, and security<br> • Implement, configure, and optimize physical & virtual server environments<br> • Manage patching, OS deployments, monitoring, alerts, and backups<br> • Act as an escalation point for complex technical issues<br> • Oversee entitlement/Active Directory administration<br> • Support procurement, lifecycle planning, and vendor coordination<br> • Ensure compliance, documentation, and root‑cause analysis<br> • Mentor team members and champion best practices<br> • Participate in after‑hours on‑call rotation for critical system needs<br>What You Bring<br> • 3–5+ years of hands‑on infrastructure experience (servers, networks, storage)<br> • Strong background in Microsoft Server OS; VMware, Citrix, Exchange, and SQL<br> • Knowledge of firewall management, TCP/IP, virtualization, and scripting<br> • Experience with enterprise backup systems, SAN, RAID, and security practices<br> • Industry certifications preferred: CCNA/CCNP, MCSA/MCSE, CompTIA, VMware<br> • Proven troubleshooting, documentation, and leadership skills<br>Why This Role Stands Out<br> • Opportunity to lead, influence, and elevate the infrastructure function<br> • Broad exposure to enterprise‑level technologies<br> • Supportive leadership culture rooted in trust and professional ethics<br> • Clear path for continued growth, advancement, and skill expansion<br> • A meaningful role keeping mission‑critical systems running smoothly<br><br>If you're ready to lead, mentor, and strengthen a modern infrastructure environment, apply now for immediate consideration.<br><br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
We are looking for an experienced ERP Integration Manager to oversee the administration, optimization, and continuous improvement of Oracle Cloud Fusion applications within our organization. This role will be responsible for managing configurations, ensuring system performance, and collaborating across multiple teams to align business processes with technology solutions. The ideal candidate will bring strong leadership skills and expertise in Oracle Cloud solutions to drive innovation and efficiency.<br><br>Responsibilities:<br>• Manage and optimize Oracle Cloud Fusion applications across finance, procurement, supply chain, and project management functions.<br>• Act as the primary liaison between IT teams, business stakeholders, and external partners to ensure seamless operations and enhancements.<br>• Coordinate quarterly Oracle Cloud release cycles, including readiness reviews, regression testing, and communication of updates.<br>• Oversee change control processes, configuration management, and governance to maintain system compliance with internal standards.<br>• Collaborate with various departments to translate business requirements into effective Oracle Cloud configurations and workflows.<br>• Monitor vendor performance and ensure adherence to service level agreements (SLAs) for incident resolution and system improvements.<br>• Partner with Enterprise Architecture and Integration teams to maintain efficient system integrations using Oracle Integration Cloud and related platforms.<br>• Support reporting and analytics efforts through tools like BI Publisher and other business intelligence solutions.<br>• Provide functional and technical leadership to application analysts, system administrators, and business leads.<br>• Ensure system security, data integrity, and compliance with corporate governance and audit standards.
<p><br></p><p><strong>Technical Team Lead</strong></p><p>The Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service.</p><p><br></p><p><strong>Duties/Responsibilities:</strong></p><ul><li>Provide resolution for escalated service tickets.</li><li>Serve as a liaison between analysts and upper management.</li><li>Conduct ongoing coaching and development of the team through call listening and feedback.</li><li>Work with clients to evaluate and resolve technical issues.</li><li>Assess user needs to analyze, recommend, and implement changes.</li><li>Configure and support system changes within the team’s scope of responsibility.</li><li>Develop and maintain knowledge of all systems, applications, and security protocols.</li><li>Update the knowledge base as approved by management.</li><li>Monitor and respond to emails and site chat, and train others on these functions.</li><li>Answer calls related to device issues, troubleshoot, and escalate tickets for repairs when necessary.</li><li>Recommend upgrades, repairs, new applications, and equipment testing with management approval.</li><li>Assist in training new analysts and identify training needs for tenured team members, providing coaching as needed.</li></ul><p><br></p><p><strong>Required Skills/Abilities:</strong></p><ul><li>Proficiency in English with excellent oral and written communication skills.</li><li>Strong customer focus and professional customer service skills.</li><li>Resourceful and able to take initiative in a dynamic environment.</li><li>Ability to troubleshoot technical problems effectively and efficiently.</li><li>Advanced knowledge of computer and server hardware.</li><li>Highly motivated, detail-oriented, self-driven, and reliable.</li><li>Strong active listening and interpersonal skills.</li><li>Ability to motivate and inspire team members.</li><li>Excellent leadership skills.</li></ul><p><br></p><p><strong>Education and Experience:</strong></p><ul><li>Bachelor’s Degree in Computer Services or related field preferred.</li><li>At least 3 years of experience in a Tier 2 technical support role.</li></ul><p><br></p>
We are looking for an experienced Manager of Data Analytics and Costing to join our team in Fort Worth, Texas. This role is essential in driving financial planning, analysis, and costing accuracy within the organization. The ideal candidate will have a strong background in manufacturing cost structures, financial modeling, and team leadership, with a focus on delivering actionable insights and fostering process improvements.<br><br>Responsibilities:<br>• Lead financial planning processes, including budgeting, monthly forecasting, and long-range planning, ensuring alignment with organizational goals.<br>• Conduct detailed variance analyses to compare actual financial results with budgets and forecasts, providing actionable insights and recommendations.<br>• Develop and maintain predictive financial models to support strategic decision-making and scenario planning.<br>• Oversee product and job costing validation processes to ensure accuracy and alignment with operational realities.<br>• Collaborate with operations, production, and supply chain teams to analyze manufacturing variances and identify opportunities for cost savings.<br>• Create and deliver comprehensive management reports and dashboards using advanced tools such as Excel and Power BI.<br>• Implement predictive analytics techniques to anticipate cost trends and mitigate financial risks.<br>• Present financial data and complex analyses in a clear, concise manner for diverse stakeholders, including senior management.<br>• Lead and mentor a team of financial analysts and cost accountants, fostering growth and accountability.<br>• Champion best practices in data analytics and costing, driving continuous improvement across the organization.
We are looking for a highly skilled Digital Project Manager | Producer to join our team on a long-term contract basis in Cottage Grove, Minnesota. In this role, you will oversee the planning, execution, and successful delivery of video production projects, ensuring they meet brand standards, deadlines, and budget requirements. This position offers an exciting opportunity to work with creative teams and vendors while maintaining a strong focus on project management and video production expertise.<br><br>Responsibilities:<br>• Manage the intake and evaluation of video project requests to ensure alignment with goals and priorities.<br>• Oversee the progression of projects from initiation to completion, providing regular updates on status and milestones.<br>• Track and supervise processes, production schedules, resource allocation, and deliverables while coordinating vendor contracts and scopes.<br>• Handle all aspects of video pre-production, including planning, scheduling, and resource coordination.<br>• Secure photo shoot locations, negotiate contracts, and collaborate effectively with vendors to meet project needs.<br>• Build, maintain, and expand a network of creative professionals and partners in video production.<br>• Ensure all deliverables are brand-compliant, high-quality, and completed on time and within budget.<br>• Troubleshoot production and workflow challenges, implementing effective solutions to ensure smooth operations.<br>• Proactively address client and partner needs, providing timely responses and support.<br>• Assist with on-set production activities to ensure creative visions are executed within defined project scopes.
We are looking for a dynamic Director of Enterprise Systems to join our team in Seguin, Texas. In this role, you will drive the strategic vision for IT operations, ensuring the modernization and resilience of enterprise systems while fostering innovation and collaboration. This position requires an experienced leader with a deep understanding of IT infrastructure, cybersecurity, and enterprise applications, as well as a commitment to enhancing organizational efficiency.<br><br>Responsibilities:<br>• Collaborate with leadership to design long-term IT strategies that align with organizational goals and support growth.<br>• Lead and mentor teams across IT infrastructure, enterprise applications, and operational services to ensure excellence.<br>• Oversee the performance, availability, and security of systems including networks, servers, databases, and cloud platforms.<br>• Drive digital transformation initiatives and promote continuous improvement across all technology operations.<br>• Manage the development and integration of platforms that support spatial analysis, asset management, and operational planning.<br>• Ensure systems are properly maintained through upgrades, patching, standards compliance, and documentation.<br>• Support cybersecurity measures by implementing security policies, operational controls, and incident response strategies.<br>• Conduct risk assessments for critical systems and establish mitigation plans to enhance resilience.<br>• Direct cross-functional projects, ensuring coordination and alignment with organizational priorities.<br>• Evaluate emerging technologies to identify opportunities for operational efficiency and system improvements.
We are looking for a visionary Chief Technology Officer (CTO) to lead and enhance the technological infrastructure of our university in Los Angeles, California. This role involves overseeing IT strategies, security, and operations to ensure the institution remains at the forefront of innovation and compliance. The ideal candidate will bring extensive experience in IT leadership and a strong ability to align technology initiatives with academic and operational goals.<br><br>Responsibilities:<br>• Develop and maintain a strategic IT roadmap aligned with the university's overarching objectives.<br>• Collaborate with department leaders to evaluate current and future technology needs, ensuring adequate system and network capacity.<br>• Design and implement comprehensive policies, procedures, and training plans for effective system management and disaster recovery.<br>• Lead the creation and execution of IT project methodologies to prioritize and achieve technology-related goals efficiently.<br>• Establish and oversee vendor relationships to ensure optimal performance and compliance with contractual obligations.<br>• Implement robust security measures, including compliance with Gramm-Leach-Bliley Act, HIPAA, and PCI standards.<br>• Conduct regular security assessments to identify and mitigate risks, maintaining industry-leading practices.<br>• Supervise IT managers and directors, fostering a culture of excellence and accountability within the team.<br>• Monitor and report on key performance metrics, such as network uptime, helpdesk responsiveness, and customer satisfaction.<br>• Ensure the continuous delivery of IT services, including the development of disaster recovery and continuity plans.
<p>We are seeking an experienced and strategic ERP Manager to oversee and optimize our core business platforms, including our ERP system, CRM, SAP, Salesforce, and related enterprise applications. The successful candidate will play a pivotal role in ensuring the reliability, performance, and continuous improvement of mission-critical business systems while leading cross-functional teams and driving efficiency throughout the organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee day-to-day management and administration of the company’s ERP and CRM systems (including, but not limited to, SAP and Salesforce).</li><li>Lead ERP and CRM implementation, upgrades, integration projects, and ongoing system enhancements.</li><li>Collaborate with business stakeholders to identify and document business requirements and translate them into actionable technology solutions.</li><li>Provide leadership for the ERP/CRM support team, ensuring prompt resolution of user issues and maintaining high system availability.</li><li>Develop and enforce best practices, security standards, and compliance protocols for all ERP, CRM, and integrated applications.</li><li>Manage system vendors, consultants, and service providers, including contract negotiation and performance monitoring.</li><li>Drive user adoption by delivering effective training, support resources, and change management initiatives.</li><li>Monitor system performance and analytics; recommend and implement improvements for optimization and scalability.</li><li>Stay up to date with emerging technologies and recommend enhancements to align with organizational goals.</li></ul>
<p><strong>Job Overview Summary:</strong></p><p><br></p><p>Experienced IT Support Specialist (Tier 2/3) with a strong background supporting fast-paced manufacturing environments. Skilled in diagnosing complex technical issues, managing enterprise systems, and ensuring reliable network and application performance across production and corporate settings. Proficient in Windows Server/AD, M365 administration, ERP and MES support, and manufacturing hardware/software troubleshooting including production floor systems, barcode scanners, printers, PLC-connected devices, and industrial workstations.</p><p><br></p><p><strong>Job Responsibilities:</strong></p><p><br></p><ul><li>Provide advanced technical support for escalated end-user issues, including hardware, software, and peripheral troubleshooting.</li><li>Set up and configure desktops, laptops, mobile devices, monitors, printers, and other office technology.</li><li>Manage onboarding, offboarding, and equipment lifecycle tracking and reporting.</li><li>Diagnose and resolve intermediate network, server (e.g., Active Directory, DHCP, DNS), and Wi-Fi problems; coordinate with internal senior technical resources and external Managed Service Providers (MSPs) for complex issues.</li><li>Actively troubleshoot, resolve, and participate in projects related to intermediate Wi-Fi, server, and network issues, working in close collaboration with the senior internal team or external Managed Service Providers (MSPs).</li><li>Perform onsite installations and upgrades of operating systems, applications, and security patches.</li><li>Manage user accounts in Active Directory, Microsoft 365, and other systems; handle access requests, MFA support, and onboarding/offboarding tasks.</li><li>Respond to and resolve support tickets in the ITSM platform; ensure accurate documentation and timely follow-up.</li><li>Maintain and track IT assets; update inventory records and manage warranty returns or repairs.</li><li>Support audiovisual systems and video conferencing tools in meeting spaces.</li><li>Conduct preventive maintenance on local IT infrastructure to avoid service disruptions.</li><li>Act as a liaison between end users and senior internal IT teams/MSPs, ensuring clear communication and prompt issue resolution for escalated and intermediate technical issues.</li><li>Participate in and contribute to IT projects including deployments, office moves, system migrations, and infrastructure upgrades (network, server, Wi-Fi).</li><li>Remote Support: Provide advanced technical support via phone, email, chat, or remote session.</li><li>Manage, maintain, and troubleshoot the organization's Voice over IP (VoIP) phone system, including user provisioning, call flow configurations, and endpoint support.</li><li>Contribute to team growth by assisting in training and mentoring staff to improve performance, increase customer satisfaction, and drive efficiencies.</li><li>Proactively identify, document, and implement improvements to IT processes, documentation (e.g., knowledge base), and infrastructure to enhance efficiency, reliability, and security</li></ul>
<p>Robert Half is seeking a Director of Applications in Albuquerque, New Mexico.</p><p><br></p><p>The Director of Application Support leads a high-performing team responsible for ensuring the reliability, performance, and ongoing support of the organization’s software applications. This role oversees daily technical operations, drives continuous improvement, and collaborates across departments to implement upgrades, resolve complex issues, and maintain system stability. The director also manages vendor relationships, oversees budgets, and ensures compliance with industry standards and best practices.</p><p><br></p><p>Key Responsibilities</p><p>Leadership & Operations</p><p>Manage a large workgroup or sub-functional team, including individual contributors, supervisors, and managers.</p><p>Oversee daily support operations, ensuring timely delivery of solutions and high-quality service.</p><p>Represent the department in cross-functional initiatives as needed.</p><p>Provide guidance and direction through independent decision-making and sound judgment.</p><p>Manage and influence team autonomy while driving accountability.</p><p><br></p><p>Technical & Strategic Management</p><p>Oversee multiple processes, programs, and application support initiatives.</p><p>Identify and implement solutions for technical and operational challenges.</p><p>Translate organizational strategy into annual goals for the application support function.</p><p>Stay current on industry trends and bring strategic insight to evolving technology needs.</p><p>Coordinate with development teams to implement upgrades, enhancements, and best practices.</p><p><br></p><p>Team Development & Budgeting</p><p>Develop and mentor staff to meet short- and long-term departmental needs.</p><p>Manage budget planning and monitor ongoing financial performance.</p><p>Ensure compliance with regulatory standards and internal policies.</p><p><br></p><p>Other duties as needed</p>
We are looking for a skilled Desktop Support Manager to oversee helpdesk and desktop operations for a healthcare organization. This long-term contract position is based in West Palm Beach, Florida and involves managing teams, ensuring service delivery excellence, and maintaining endpoint security and compliance. The ideal candidate will have strong technical expertise and leadership experience.<br><br>Responsibilities:<br>• Manage daily operations of the helpdesk and desktop support teams, ensuring incidents and requests are resolved efficiently.<br>• Oversee ticket prioritization, workflow optimization, and adherence to service-level agreements (SLAs) and key performance indicators (KPIs).<br>• Supervise lifecycle management for endpoints, including desktops, laptops, mobile devices, and peripherals.<br>• Implement standardized hardware configurations, software deployment, and endpoint security measures.<br>• Lead and develop a team of helpdesk analysts and technicians, fostering a customer-focused culture.<br>• Monitor service metrics such as ticket trends, resolution rates, and customer satisfaction scores, while producing regular reports.<br>• Ensure compliance with cybersecurity standards, including endpoint security and vulnerability remediation.<br>• Collaborate with vendors and optimize support tools such as ticketing systems and asset management platforms.<br>• Drive automation and self-service improvements to enhance user experience and reduce recurring issues.<br>• Support organizational initiatives, including clinic openings and infrastructure upgrades.
We are looking for an experienced Security Analyst II to join our team on a long-term contract basis in Allentown, Pennsylvania. In this role, you will focus on securing AI and machine learning systems, ensuring compliance with enterprise policies and evolving regulations. You will collaborate with cross-functional teams to implement robust security measures for innovative AI technologies, contributing to the organization's commitment to advancing a secure and sustainable energy future.<br><br>Responsibilities:<br>• Collaborate with product teams to integrate security measures into AI models, data pipelines, and applications.<br>• Perform detailed security assessments for AI systems, including generative AI and large language models.<br>• Develop and enforce security policies, controls, and standards tailored to AI technologies.<br>• Implement risk management strategies for AI solutions, addressing issues such as model bias and explainability.<br>• Work closely with legal, compliance, and data privacy teams to adhere to emerging AI regulations.<br>• Evaluate and deploy security tools for monitoring, model scanning, and data protection.<br>• Provide guidance on best practices for AI security within Agile and cloud-based environments.<br>• Support the adoption of frameworks for responsible AI use, emphasizing traceability and observability.<br>• Stay updated on advancements in AI security to continuously improve enterprise practices.<br>• Facilitate training sessions to enhance team awareness of AI security protocols.
We are looking for a skilled and motivated Help Desk Analyst II to join our team in King of Prussia, Pennsylvania. In this contract-to-permanent position, you will provide technical support for end users and ensure the functionality and security of hardware, software, and peripherals within our organization. If you excel in troubleshooting, have a proactive approach to problem-solving, and enjoy working in a fast-paced environment, we encourage you to apply.<br><br>Responsibilities:<br>• Manage helpdesk tickets, prioritize tasks, and resolve incidents efficiently.<br>• Deliver both onsite and remote technical assistance for end users, including support for hardware, software, and peripherals.<br>• Offer guidance and troubleshooting for Office 365 applications to enhance user experience.<br>• Ensure all systems meet security and patch requirements, including antivirus and web filtering compliance.<br>• Set up and support audio-visual systems in corporate environments.<br>• Maintain accurate asset management records for mobile devices, desktops, and laptops.<br>• Configure and troubleshoot network issues in Windows, Apple, and Citrix environments, including wired and wireless setups.<br>• Collaborate with vendors, such as internet service providers and audio/video contractors, to manage services effectively.<br>• Document procedures, system changes, and resolutions in the helpdesk ticketing system to maintain accurate records.<br>• Participate in project tasks and provide suggestions to improve processes and workflows.
<p>The Applications Manager for Financial Systems oversees the implementation, maintenance, and ongoing optimization of enterprise financial applications that support accounting, billing, timekeeping, and financial reporting needs for our client. This role is responsible for configuring financial systems to align with our client’s operational, compliance, and reporting requirements—emphasizing accuracy, scalability, and effective integration with other platforms.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p><strong>Planning & Execution</strong></p><ul><li>Manage financial systems to meet our client’s operational, compliance, and service objectives.</li><li>Evaluate current applications and develop strategies for improved performance and integration.</li><li>Set and promote best practices for financial systems aligned with organizational priorities.</li></ul><p><strong>Team Collaboration & Communication</strong></p><ul><li>Work with teams to integrate financial platforms with other enterprise systems.</li><li>Supervise team members on financial system projects and ensure alignment with goals.</li><li>Serve as the liaison among business stakeholders, technical teams, Finance, and vendors.</li></ul><p><strong>Operational Management & Delivery</strong></p><ul><li>Oversee configuration, deployment, and enhancements of financial applications.</li><li>Monitor and troubleshoot system performance, and ensure user satisfaction.</li><li>Maintain inventory of software assets, licenses, and contracts for compliance.</li><li>Provide regular system status updates and identify improvement opportunities.</li></ul><p><strong>Process Optimization & Innovation</strong></p><ul><li>Stay up to date on evolving financial technology and legal tech trends.</li><li>Lead automation and workflow improvement initiatives to boost accuracy and efficiency.</li><li>Coordinate end-user feedback on new or modified systems for continuous improvement.</li></ul>
We are looking for a skilled Content Systems Manager to join our team in Woodland Hills, California. This long-term contract position requires a proactive, detail-oriented individual who can oversee the development, implementation, and maintenance of content models, data schemas, and taxonomy structures. You will collaborate extensively with internal teams and external vendors to ensure the seamless integration and consumption of content within our systems.<br><br>Responsibilities:<br>• Manage and prioritize user stories and backlog capacity to ensure timely delivery of high-priority features while reducing technical and content-related debt.<br>• Translate business stakeholder needs into actionable acceptance criteria that align with enterprise branding and technology standards.<br>• Assist in overseeing enterprise-wide content architecture and automation projects while developing a comprehensive understanding of the content lifecycle.<br>• Coordinate and oversee successful data imports, content audits, and manual content entry tasks, providing direct assistance when needed.<br>• Collaborate with technical editors and managers to maintain data hygiene and ensure content accuracy.<br>• Troubleshoot basic issues for business users and escalate unresolved matters to appropriate technical teams.<br>• Build rapport and foster cross-functional collaboration to streamline processes and achieve team goals.<br>• Ensure adherence to workplace policies, meeting preparation, and timely responsiveness to supervisor and staff requests.<br>• Document workflows and technical specifications, including annotated wireframes and diagrams, for diverse audiences.
We are looking for an experienced IT Director to lead the technology operations of a ski resort in Ketchum, Idaho. This role requires a combination of technical expertise and leadership skills to ensure the seamless operation of guest- and employee-facing systems. The ideal candidate will thrive in a dynamic environment and have a deep understanding of IT infrastructure within the hospitality industry.<br><br>Responsibilities:<br>• Oversee daily IT operations to ensure the consistent performance and reliability of resort technology systems.<br>• Manage a local team responsible for ticketing, point-of-sale systems, and other critical infrastructure.<br>• Build and maintain strong relationships with vendors and technology partners to support operational needs.<br>• Provide technical leadership and accountability for IT staff, fostering a collaborative and results-driven environment.<br>• Monitor and resolve IT incidents and outages promptly to minimize disruptions.<br>• Support on-mountain technology systems, including ski gates and digital signage.<br>• Collaborate with resort leadership to align technology strategies with business goals.<br>• Ensure compliance with disaster recovery protocols and implement measures to protect critical systems.<br>• Evaluate and improve existing IT processes to enhance efficiency and user experience.
We are looking for an experienced Director of IT Application Services to lead and oversee the development, implementation, and management of enterprise systems within our organization. Based in Atlanta, Georgia, this role requires a deep understanding of IT strategies and applications architecture to drive business growth and efficiency. The ideal candidate will collaborate closely with stakeholders to align technology solutions with organizational goals.<br><br>Responsibilities:<br>• Define and execute the strategy, architecture, and deployment of enterprise systems to support organizational expansion.<br>• Lead the design, development, and implementation of application roadmaps in collaboration with business stakeholders.<br>• Manage the overall applications architecture and ensure alignment with business requirements.<br>• Partner with stakeholders to identify process improvements and implement technology solutions that enhance efficiency.<br>• Oversee product management for applications and ensure technical delivery aligns with strategic goals.<br>• Maintain regular communication with leadership teams to ensure alignment on IT priorities and initiatives.<br>• Provide guidance and leadership to medium and large teams involved in application development and deployment.<br>• Ensure optimization and functionality of relational database systems and IT support methodologies.<br>• Monitor and evaluate the performance of enterprise applications to ensure they meet organizational needs.<br>• Drive the adoption of Agile methodologies to improve delivery and project outcomes.
