We are looking for an experienced Level 2 Helpdesk Engineer to join our dynamic team in New York, New York. In this role, you will provide advanced technical support, troubleshoot complex issues, and ensure smooth operations across various IT environments. This position is ideal for professionals who excel in problem-solving and are passionate about delivering exceptional service in a fast-paced, hands-on environment.<br><br>Responsibilities:<br>• Provide Level 2 technical support to diagnose and resolve complex IT issues across infrastructure, cloud services, and endpoint management.<br>• Troubleshoot and manage Microsoft 365 applications, including Exchange Online, Teams, SharePoint, and OneDrive.<br>• Administer Windows Server and Windows OS environments, ensuring optimal performance and reliability.<br>• Support VMware vSphere and vCenter environments, including setup and maintenance.<br>• Design and implement Azure and hybrid cloud solutions to meet client needs.<br>• Utilize PowerShell to automate tasks and streamline IT operations.<br>• Deploy and manage endpoint solutions using Microsoft Intune and Windows Autopilot.<br>• Collaborate with Level 1 engineers to provide guidance and mentorship.<br>• Maintain detailed documentation of processes, solutions, and technical standards.<br>• Participate in root cause analysis and implement long-term fixes to recurring issues.
<p>We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues.</p><p>• Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally.</p><p>• Administer and support Microsoft technologies, including Active Directory and Office 365 applications.</p><p>• Configure, deploy, and maintain hardware and software in alignment with organizational standards.</p><p>• Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues.</p><p>• Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges.</p><p>• Conduct routine maintenance and updates on end-user systems to ensure security and performance.</p><p>• Collaborate with team members to manage configuration changes and maintain system documentation.</p><p>• Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality.</p><p>• Provide guidance to users on best practices and preventive measures to avoid recurring technical issues.</p>
<p><strong>Overview</strong></p><p>We are seeking experienced CyberArk L2/L3 Administrators to support an enterprise Privileged Access Management (PAM) environment focused on server-based access control. These consultants will work alongside an existing CyberArk SME to manage privileged account onboarding, password rotation, incident response, audit support, and user assistance across multiple Honda facilities.</p><p>This is a hands-on operational role requiring strong CyberArk knowledge, solid troubleshooting ability, and comfort working in a fast-moving environment with on-call expectations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>CyberArk Administration</strong></p><ul><li>Support CyberArk EPV, PVWA, CPM, and PSM modules in a large enterprise environment</li><li>Perform privileged account onboarding into CyberArk safes (currently a manual process)</li><li>Manage password rotation, reconciliation, and platform configuration</li><li>Monitor and troubleshoot access failures, rotation errors, and session issues</li><li>Assist with time‑boxed privileged access and Break Glass workflows</li></ul><p><strong>Operational Support</strong></p><ul><li>Work from ServiceNow request queues (access, activities, break/fix) with a 2‑day SLA</li><li>Respond to severity‑based incidents; Sev1 requires 2‑hour response</li><li>Participate in weekend on‑call rotations (Sat → Sun)</li><li>Assist users with CyberArk workflows and provide training as needed</li></ul><p><strong>Audit, Compliance & Security</strong></p><ul><li>Provide evidence for audits, including access approvals and session recording review</li><li>Investigate suspicious activity using CyberArk logs and integrated SIEM alerts (QRadar)</li><li>Support Disaster Recovery activities (e.g., adjusting password rotation parameters)</li></ul><p><strong>Process Improvement & Automation</strong></p><ul><li>Recommend improvements to reduce manual onboarding</li><li>Use scripting (PowerShell/Python) to streamline repeatable tasks</li><li>Contribute to future automation between ServiceNow and CyberArk</li></ul>
