539 results for Help Desk Tier 3

Help Desk II Support We are seeking a dedicated and knowledgeable Help Desk Level 2 Support Technician to a great team. The ideal candidate will be passionate about delivering outstanding technical support and have a strong understanding of customer service best practices. This position is critical in providing second-level support for our library clients, troubleshooting complex technical issues, and maintaining a high level of client satisfaction. If you have a strong technical background, proactive, empathetic, and able to build positive client relationships I want to hear from you. Responsibilities:• Installation of multilayered solutions with precision and accuracy.• Collaboration and communication with international teams to ensure the successful execution of tasks.• Troubleshooting technical issues, ensuring swift and efficient problem resolution.• Coordinating repairs of end-user products, demonstrating exceptional product knowledge and customer service skills.• Directly interfacing with end users to ensure their technology-related concerns and queries are professionally addressed.• Managing communications across various platforms including calls, emails, and web portal support in CRM, and thoroughly documenting interactions.• Assisting field technicians, providing troubleshooting support for all products.• Contribute as a united team member, working diligently towards reducing ticket counts to manageable levels.

Help Desk Analyst Level 1 Help Desk SpecialistLocation: Austin, TXHourly Rate: $24-$27 Hours: 30 hours a week onsite Overview:We are looking for a Level 1 Help Desk Specialist with a mix of technical expertise. This is an excellent opportunity for someone who is ready to grow their technical skills. Responsibilities:<ul><li>Inventory Management </li><li>Active Directory including account creation</li><li>Imaging Computers</li><li>Recycling laptops</li><li>working with a ticketing system</li></ul>

IT Support Analyst/Service Desk Specialist *Email valerie.montoya@rht(.com) for consideration* Robert Half is currently seeking an IT Support Analyst/Service Desk Specialist located in Cypress, CA. IT Support Analyst/Service Desk Specialist will provide technical assistance and support of computers, laptops, printers, departmental applications, and local area networks through remote and onsite services. You will research, plan, install, configure, troubleshoot, maintain, and upgrade desktop software and hardware, and operating systems.

Desktop Support Tier II We are looking for a Desktop Support Tier II detail oriented with hands-on experience in Azure to join our IT support team. In this role, you will be responsible for troubleshooting, resolving, and providing technical support to end-users for desktop and application-related issues, while leveraging Azure-based solutions for user management and system administration. Provide advanced technical support for desktop, laptop, and application-related issues, including troubleshooting hardware, software, and networking problems. Utilize Azure Active Directory (AAD) for user management, authentication, and group policy management. Support the deployment and configuration of desktop devices, ensuring seamless integration with Azure-based systems. Resolve complex issues escalated from Tier I support, maintaining a high level of customer satisfaction. Perform system updates, patches, and configurations for Windows and other operating systems within an Azure environment. Collaborate with IT teams to monitor, maintain, and enhance endpoint security. Document and track issues and resolutions within the ticketing system, ensuring accurate and timely updates. Assist in the setup and deployment of new systems and applications for end users.

Help Desk Analyst II Robert Half is searching for IT Administrator who can support a pharmaceutical client based in Seattle, WA. This IT Administrator will help migrate email accounts in assistance with the organization's recent acquisition. This position is a contract opportunity that is 3-4 months and is 100% remote but 1 week onsite to start. Apply Now! Job Details:Schedule: Monday – Friday 8AM-5PM PSTDuration: 3-4 monthsLocation: 100% Remote but 1 week onsite at the startPay: $35-43/HR Job Duties:<ul><li>Assist with installation, configuration, and ongoing usability of IT systems</li><li>Provide daily network, server, and systems support and monitoring</li><li>Troubleshoot hardware, software, and network issues remotely and via phone</li><li>Windows server, server application, and O365 administration and user management</li><li>Manage security options to maintain privacy, security, and regulatory compliance</li><li>Take ownership of issues reported and see problems through to resolution</li><li>Research, diagnose, troubleshoot, and identify solutions to resolve customer and system issues</li><li>Follow standard procedures for proper escalation of unresolved issues to the appropriate support channel</li><li>Provide prompt and accurate feedback to users</li><li>Ensure proper recording and closure of all support and project tickets</li><li>Document specialized knowledge and solutions in the form of knowledge base tech notes, procedures, etc.</li></ul>

IT Support Specialist ***Role is 100% Onsite, no remote candidates will be considered*** *Email valerie.montoya@rht(.com) for consideration* Robert Half is assisting a client is search of an IT Support Specialist resource for a client located in Century City. We are seeking a highly motivated and driven IT Support Specialist will be responsible for supporting, imaging (packaging), and troubleshooting O365, MAC equipment along with Windows equipment and more.

Help Desk Analyst II We are seeking a Help Desk Analyst II to join our team located in Rochester Hills, Michigan. As a Help Desk Analyst II, you'll play a crucial role in providing end-user support, managing hardware and software issues, as well as handling network troubleshooting tasks. This role offers a contract to permanent employment opportunity. Responsibilities: • Provide top-tier help desk and end-user support, ensuring efficient resolution of all queries. • Conduct basic troubleshooting for Windows operating systems to maintain smooth operation. • Manage password reset tasks for both Windows and IBM series systems. • Monitor the distribution center to ensure all systems are functioning optimally. • Handle deployments and configuration management tasks efficiently. • Facilitate the migration of our email server to cloud technologies, ensuring minimal disruption to services. • Address hardware and software connectivity issues promptly and effectively. • Utilize knowledge of Cisco Technologies and Active Directory in daily tasks. • Carry out basic network troubleshooting to maintain network stability and performance.

Network Security Administrator We are in need of a Tier III Sr. Systems Analyst in the San Antonio area. Reporting to the Infrastructure Design Manager, this key role is responsible for aligning with the business integration and technical execution of initiatives and projects. The Tier III Systems Senior Analyst is accountable for working with business units, project teams and internal/external stakeholders to determine the best manner to implement technical requirements and solutions while focusing on craftsmanship and high availability. Provides knowledge and expertise in a broad spectrum of technologies including servers, storage, backup systems, networking, and security at a Tier 3 level. Serves as an escalation point for technical issues related to new initiatives and to the operational infrastructure already in place as required. The Tier III Systems Senior Analyst provides subject matter expertise or escalation opportunities to the Infrastructure Design Tier III Team, as well as work effort leadership and craftsmanship review. This work level is about being accountable for analyzing each situation before determining the appropriate response. Each situation requires analysis of cause and effect to determine the best response. This is about diagnosing why a condition exists in order to fully remediate the root issue. The nature of the work is a bout accumulating data from which to draw conclusions using a multi-factor model. Some judgment regarding optimum multi-variable outcome is necessary. It is about effective work coordination, collective improvement and efficiency to improve current processes. Administration of systems comprises all functions of the infrastructure required to ensure continuous operation and availability of systems; while also coordinating outsourced projects and resources, disaster recovery and business continuity activities. The organizational functional aspects of the Tier III Systems Senior Analyst span of control is working closely as part of a team comprised of infrastructure staff to improve established processes, meeting or exceeding agreed upon service levels, and delivering a high level of customer satisfaction. The Tier III Systems Senior Analyst will deliver Tier 3 support to meet the networking, server, database, and applications needs of the Enterprise while ensuring a commensurate level of work from his team members.

Service Desk Analyst We are a dynamic and innovative technology solutions provider, committed to delivering world-class IT support and services to our organization. As we continue to grow, we are seeking a highly skilled and driven High-Level Service Desk Analyst to join our IT support team. This individual will be dedicated to delivering excellent service while continuously expanding their knowledge and certifications to stay ahead of evolving technology. Apply today to learn more about this exciting opportunity! <ul><li>Provide high-level, expert technical support for end-users across multiple systems and technologies.</li><li>Troubleshoot and resolve complex hardware, software, network, and application issues.</li><li>Handle escalated tickets from lower-level support staff and ensure timely resolution.</li><li>Maintain documentation of support issues, resolutions, and processes to improve team efficiency.</li><li>Install, configure, and maintain desktop, laptop, and peripheral devices.</li><li>Monitor and manage service desk queues, ensuring all service requests are addressed within defined SLAs.</li><li>Offer proactive solutions to prevent recurring technical issues.</li><li>Collaborate with other IT teams to address infrastructure issues and contribute to project planning.</li><li>Provide remote support to end-users and assist with IT equipment setup, deployment, and upgrades.</li><li>Stay up-to-date with the latest technology trends and certifications to enhance service desk support capabilities.</li><li>Provide guidance and mentorship to entry level service desk staff.</li></ul>

Help Desk Help Desk Technician to join our team on a contract-to-hire basis. This role is ideal for individuals passionate about technology and eager to build their IT careers. The position requires open availability to work first, second, or third shifts as needed. Key Responsibilities:<ul><li>Provide first-level technical support to end-users via phone, email, and chat.</li><li>Troubleshoot hardware, software, and network-related issues.</li><li>Log and track support tickets using the company's ticketing system.</li><li>Escalate complex issues to higher-level support or specialized teams.</li><li>Assist with password resets, account unlocks, and basic user administration.</li><li>Guide users through step-by-step solutions for common IT problems.</li><li>Document solutions, processes, and user interactions for future reference.</li><li>Support remote users with VPN and remote desktop connections.</li><li>Maintain a high level of customer service and professionalism.</li><li>Participate in shift rotations, covering first, second, and third shifts as needed</li></ul>

Help Desk Analyst Alright, buckle up, tech enthusiasts! We're on the hunt for a Help Desk Analyst to supercharge our team in sunny Jacksonville, Florida! If you're passionate about solving tech puzzles and making end-users smile, this is YOUR moment! Imagine being the hero who swoops in to save the day, providing top-tier end-user support that leaves everyone saying "WOW!" You'll be the maestro, orchestrating service requests and incidents, ensuring they land in the right hands within our IT support teams. We're talking about being a vital part of a dynamic Service Desk Team, where your contributions directly fuel our collective success!But wait, there's more! You'll be diving into the exciting world of wielding your tech prowess to keep our tools, applications, and systems running smoothly. Think Apple and PC endpoint deployment and support – you'll be the wizard behind the scenes, ensuring everything is seamless and efficient. Here's a taste of the adventure that awaits:<ul><li>Become a Support Superhero! Deliver dazzling, high-quality end-user support, crushing incidents and requests with style!</li><li>Be the Routing Rockstar! Direct service requests and incidents like a pro, ensuring they reach the right IT support teams with lightning speed!</li><li>Champion Integrity! Uphold IT and company policies, safeguarding our stellar reputation!</li><li>Collaborate and Conquer! Team up with IT and business units to deliver amazing services and solutions!</li><li>Embrace New Horizons! Seize opportunities to add value and contribute to our epic growth journey!</li><li>Stay Ahead of the Curve! Dive into the latest tech trends, experiment with cutting-edge technologies, and join vibrant tech communities!</li><li>Fuel Innovation! Spark creativity, implement game-changing technologies, and foster a culture of teamwork, self-organization, and diversity!</li><li>Communicate with Clarity! Keep everyone in the loop with clear and concise updates, ensuring transparency every step of the way!</li><li>Optimize and Excel! Continuously improve processes and systems, delivering top-notch solutions to our awesome users and partners!</li><li>Master the Tech Realm! Administer and maintain our vital IT End User Services tools, applications, and systems, including Apple & PC endpoint deployment and support!</li></ul>If you're ready to unleash your tech talents and make a real impact, join us on this exhilarating adventure! Let's build the future of IT together!

EPIC Service Desk The Service Desk Analyst with EPIC Experience will serve as the first point of contact for technical support related to EPIC systems and other IT services. This role requires a combination of technical expertise, problem-solving skills, and excellent customer service to resolve user issues efficiently and support critical healthcare operations. Key Responsibilities:<ul><li>Provide first-level support for EPIC applications and related IT systems, including troubleshooting issues and escalating unresolved problems.</li><li>Respond to service requests and incidents via phone, email, or ticketing systems, ensuring timely resolution.</li><li>Document, track, and monitor issues in the service management system to ensure proper resolution and follow-up.</li><li>Assist users with EPIC workflows, configurations, and basic troubleshooting.</li><li>Collaborate with internal IT teams and EPIC analysts to resolve complex technical issues.</li><li>Train end-users on EPIC functionality and best practices to optimize system utilization.</li><li>Identify recurring issues and provide input on process improvements or training needs.</li><li>Maintain knowledge of EPIC updates, modules, and system changes to provide accurate support.</li><li>Adhere to IT service desk best practices, including maintaining SLAs and KPIs for ticket resolution.</li><li>Ensure compliance with healthcare regulations, including HIPAA, when handling sensitive information.</li></ul>

Sr Service Desk Technician Our client is seeking a Senior Service Desk Technician to provide advanced technical support, mentor junior analysts, and ensure efficient incident management. This role focuses on customer service excellence, problem resolution, and continuous improvement within the IT environment. Key Responsibilities: Advanced Support – Troubleshoot complex IT issues related to hardware, software, and networks, serving as an escalation point. Maintain and improve documentation for support processes.Customer Service – Engage professionally with end users, ensuring clear and timely communication on issue resolutions. Share best practices for handling complex cases.Reporting & Documentation – Track service desk metrics, generate performance reports, and document resolutions for knowledge transfer and process optimization.Continuous Learning – Stay updated on emerging technologies and share insights with the team to drive innovation and efficiency.

Desktop Support Analyst In this role, you will be responsible for ensuring the smooth operation of desktop and laptop related activities, providing support to our team, and maintaining an efficient help desk. Responsibilities:• Managing all desktop applications, including Word, Excel, Outlook, PowerPoint, Microsoft Teams, etc.• Installing and configuring all new computers (desktop and laptop)• Proactively handling Helpdesk activities and offering support to associates• Facilitating video conference activities and panaboard activities• Taking charge of user creation and maintenance• Overseeing basic network connectivity and resolving any hardware issues related to Desktop/Laptop• Keeping accurate records of all hardware and software license agreements• Conducting orientation training and continuing education for all associates accessing the computer network• Supporting emerging specialty systems such as Novar eclectic monitoring, MTS test works, CNC, wastewater treatment monitoring, etc.• Performing limited after-hours and remote work as required.

Bilingual Help Desk Analyst We are offering a contract to permanent employment opportunity for a Spanish bilingual Help Desk Analyst in Saint Louis, Missouri, United States. The Help Desk Analyst will be an integral part of our team, providing technical support to our staff and ensuring the smooth operation of our IT systems. Responsibilities:<ul><li>Provide both remote and onsite technical support in Spanish*** & English for a variety of hardware and software, including desktops, laptops, mobile devices, and peripherals.</li><li>Act as a point of escalation for Tier 1 technicians, dealing with more complex IT issues.</li><li>Troubleshoot and resolve issues related to Active Directory, VPN, and Office 365.</li><li>Assist in account management tasks, such as resetting passwords, provisioning user access, and managing permissions.</li><li>Document all incidents thoroughly, including troubleshooting steps and resolutions, in the ticketing system.</li><li>Collaborate with Tier 2 and other IT teams to escalate and resolve issues.</li><li>Proactively respond to system alerts and potential IT issues.</li><li>Share knowledge and provide guidance to Tier 1 technicians.</li><li>Assist with basic scripting, automation, or PowerShell commands as needed.</li><li>Follow all IT security policies and procedures to ensure compliance with company standards.</li></ul>

Help Desk Analyst II WHAT YOU'LL DO The primary responsibility will be to provide basic support and maintenance within the Information Technology department. This includes, but is not limited to, support of the following: printer/copiers, equipment maintenance and service, storage room maintenance, desk setups and A/V support. Other responsibilities may include basic laptop troubleshooting and other tasks as assigned. YOU'RE GOOD AT Provide a high level of customer service while supporting office staff in a fast-paced environmentSet up and support video conference and telecommunications systems for meetingsProvide A/V support for special office eventsMaintain desk setups, including new hire setup, office moves and regularly monitoring all desks for extra, missing or malfunctioning equipmentAssist staff as needed with missing or malfunctioning desk equipmentMaintain Asset Management databaseCoordinate the repair and return of damaged laptops to Lenovo Depot RepairPrinter support, including toner & paper refresh, ordering supplies, removing jams and recycling tonerCoordinate the repair and maintenance of office printers with outside vendorManage storage room inventory and cleanliness and order supplies when lowKeep record of inventory on loan and follow up as needed for equipment returnCoordinate asset disposal with vendorCoordinate IT courier services and FedEx shipmentsAssist staff on use of office equipment, including fax, scanner and copierProvide basic IT troubleshooting

Help Desk Analyst We are offering a long-term contract employment opportunity for a Help Desk Analyst located in Alpharetta, Georgia. As a Help Desk Analyst, you will be integral in maintaining the smooth operation of our computing environment, including the repair, upgrade, and maintenance of various hardware and equipment. Your role will also involve troubleshooting and solving problems related to computer systems, hardware, software and Point of Sale systems. Responsibilities: • Provide prompt and efficient responses to requests received through the IT helpdesk • Offer technical assistance and support for incoming queries and issues related to computer systems, software, and hardware via phone, email, chat, or on-site. • Guide customers through the problem-solving process to resolve their technical issues • Troubleshoot and solve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. • Conduct diagnostics to resolve customer-reported issues • Install, modify, and repair computer hardware and software • Document and track issues using incident management systems. • Escalate significant and recurring issues to the tier-2 support team • Maintain the optimal performance of workstations and stores by installing, diagnosing, repairing, and upgrading all hardware and equipment, including but not limited to PC, registers, printers, and scanners • Provide end-user assistance as required.

Help Desk Analyst I We are offering a contract to permanent employment opportunity for a Tier 1 Technical Support role in greater Salt Lake City, Utah. Responsibilities:• Provide Tier 1 support to internal customers, ensuring prompt resolution of IT-related issues.• Support personal computers and mobile devices across various platforms such as Android, iOS, Mac OS, and Windows.• Coordinate and provide valuable input to technical teams to aid in developing best practice solutions.• Document business processes, configurations, and other associated functional specifications meticulously.• Maintain a clear understanding of networking principles, practices, and technologies, especially the TCP/IP protocol suite.• Ensure the accuracy and efficiency of DNS, WINS, and DHCP.• Track all work via a ticketing system, ensuring critical system issues are identified and escalated appropriately.• Handle PC hardware and software troubleshooting and problem-solving.• Administer mobile devices, understanding their connectivity to the internet and corporate networks.• Work effectively within a team-driven environment, taking on additional responsibilities as required

IT Support Engineer Robert Half Technology is seeking an IT Support Engineer to join our client, a growing company with approximately 400 employees globally. This IT Support Engineer role will primarily support employees based in California, ensuring seamless IT operations and troubleshooting technical issues in the Mountain View office. This IT Support Engineer is a long term contract opportunity and is at least 3 days onsite. The responsibilities for the IT Support Engineer are below. The IT Support Engineer will be supporting a full MAC OS environment. Key Responsibilities:<ul><li>Provide Level 1-2 IT support for onsite employees, including executives.</li><li>Act as the primary IT support for the Mountain View office (right off El Camino).</li><li>Handle onboarding and offboarding by configuring necessary applications and devices.</li><li>Support and troubleshoot SSO authentication issues.</li><li>Assist employees with macOS support (99% of the company uses Macs).</li><li>Manage IT orientation for new hires.</li><li>Troubleshoot Google Workspaces (Google Drive), Slack, Jira, Zoom, and Salesforce issues.</li><li>Provide support for Zoom conference room setups and troubleshooting.</li><li>Work closely with the Level 3 IT professional in Vallejo for escalations.</li><li>Ensure adherence to SLAs and collaborate with the MSP for outsourced IT services.</li><li>Assist with executive support as needed.</li><li>Potential to work with Okta integrations and DevOps-related tasks.</li></ul>

Help Desk Analyst I We are welcoming a success-driven Help Desk Analyst I to join our team in the non-profit sector, located in Norwich, Connecticut. This position offers a contract to permanent employment opportunity. As a Help Desk Analyst I, you will be the primary contact for customers requiring technical assistance, both via phone and email. Your responsibilities will include remotely troubleshooting issues, providing accurate information on IT products or services, and updating customer status and information. Responsibilities: • Act as the first point of interaction for customers requiring technical assistance. • Employ diagnostic techniques and relevant questions to perform remote troubleshooting. • Analyze the customer's issue and details to determine the most effective solution. • Guide customers through the process of resolving their issues. • Escalate unresolved issues to the next tier of support staff. • Deliver accurate information regarding IT products or services. • Document events, problems, and their resolutions in logs. • Update customer status and information on a regular basis. • Forward any customer feedback or suggestions to the appropriate internal team. • Propose possible improvements on procedures based on identification and understanding of the issues.

System/Network Administrator Robert Half is searching for a Tier II IT Support Specialist to support a client in a dynamic and fast-paced environment where technical expertise and problem-solving skills are essential. In this role, you will provide both Tier 1 and Tier 2 support, manage help desk tickets, troubleshoot IT issues, and assist with maintaining the organization’s technology infrastructure. This is a great opportunity for a proactive professional who thrives in a hands-on role and enjoys delivering top-notch technical support. Position Overview<ul><li>Employment Type: Contract-to-hire (W2)</li><li>Location: 100% onsite in Seattle, WA</li><li>Schedule: Monday - Friday, 8 AM - 5 PM</li></ul> Key Responsibilities:<ul><li>Provide end-user technical support, diagnosing and resolving hardware, software, and network-related issues.</li><li>Monitor and manage the IT ticketing system, ensuring timely resolution and accurate documentation.</li><li>Support virtualized environments using Citrix, Azure, VMware, and Hyper-V.</li><li>Administer Windows 11 and Microsoft 365, ensuring smooth system operations.</li><li>Manage Active Directory and Group Policy Objects (GPO) to control user access and security settings.</li><li>Perform maintenance, upgrades, and troubleshooting on Windows Server. </li><li>Assist in strengthening network security, including user access management and threat mitigation.</li><li>Handle basic networking tasks, such as IP address assignments, VPN setup, and network configurations.</li></ul>

Desktop Support Technician We are seeking a highly skilled and customer-oriented Tier 2 Desktop Support Technician to join our IT team. Our company is dedicated to providing excellent technology solutions and support to our employees. You will play a key role in troubleshooting, diagnosing, and resolving technical issues to ensure that our end-users have a seamless experience. Apply today to learn more about this exciting opportunity! <ul><li>Provide Tier 2 support for end-users, troubleshooting and resolving hardware, software, and network issues.</li><li>Respond to and resolve service desk tickets escalated from Tier 1 support within defined SLAs.</li><li>Perform system diagnostics and hardware replacements, as needed.</li><li>Assist with software installations, upgrades, and configuration changes.</li><li>Support remote and on-site users, including setting up workstations, peripherals, and network access.</li><li>Document issues, resolutions, and processes to improve team knowledge base.</li><li>Provide training and guidance to Tier 1 support technicians.</li><li>Assist in the maintenance and deployment of systems, including imaging and user profile management.</li><li>Collaborate with other IT teams to identify and resolve recurring technical issues.</li></ul>

Help Desk Analyst I Job Summary We are seeking a customer-focused Help Desk Specialist to join our mid-sized law firm in downtown Baltimore. In this onsite role, you will provide top-notch technical support to attorneys, staff, and other stakeholders, ensuring seamless operation of our IT systems and applications. The ideal candidate will be hungry and eager to learn with a foundation in technical concepts, and technical subject matter, preferably, Microsoft 365, Intune, SharePoint, and document management systems like NetDocuments or iManage. A strong desk-side manner and commitment to delivering excellent customer service are essential. ________________________________________ Key Responsibilities • Respond to and resolve Tier 1/2 IT support tickets, ensuring timely and effective solutions for hardware, software, and network issues. • Provide desk-side support for end-users, troubleshooting technical problems and training users as needed. • Manage and maintain Microsoft 365 applications, including email, Teams, and OneDrive, ensuring optimal performance and user satisfaction. • Utilize Intune for device management and endpoint security. • Support and maintain document management systems (NetDocuments or iManage), ensuring accessibility, compliance, and functionality for legal operations. • Administer and troubleshoot SharePoint environments, including site creation, permissions management, and content organization. • Deliver training sessions and create documentation to help end-users effectively utilize IT tools and resources. • Proactively monitor and maintain IT systems to minimize downtime and ensure compliance with organizational policies. • Work closely with the IT Director to identify and implement process improvements, technology upgrades, and strategic initiatives. ________________________________________

Help Desk Analyst II We are offering an opportunity for a Help Desk Analyst II to join our team in the Real Estate - Developers industry, located in Scottsdale, Arizona, 85250-4421, United States. As a Help Desk Analyst II, you'll be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will be responding to customer queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Responsibilities: • Handle an average of 10 customer tickets per day• Utilize technologies such as Intune, Ubiquiti, MS365, Outlook, and SharePoint to resolve customer issues• Collaborate with Managed Service Providers (MSP) for escalated issues• Maintain an up-to-date knowledge of Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, and Microsoft• Use Active Directory to manage user accounts and access controls• Assist with the configuration and management of Apple Devices and Computer Hardware• Carry out deployment tasks as necessary• Leverage skills in Configuration Management to ensure systems are running optimally

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