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    525 results for Help Desk Tier 3

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    Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you will be responsible for resolving highly complex technical issues, providing expert guidance, and ensuring the organization's IT systems operate at peak performance. This is a contract position offering an opportunity to work with a respected company.


    Key Responsibilities:

    1. Advanced Problem Resolution: Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems.
    2. Escalated Ticket Management: Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction.
    3. Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems.
    4. Root Cause Analysis: Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability.
    5. Documentation and Knowledge Sharing: Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team.
    6. Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems.
    7. Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions.
    8. Performance Optimization: Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs.


    Qualifications:

    • Extensive experience in a Tier 3 helpdesk or advanced technical support role is essential.
    • In-depth knowledge of desktop operating systems (e.g., Windows, macOS), server systems, software applications, and advanced network concepts.
    • Proficiency in troubleshooting complex technical issues and providing expert guidance.
    • Strong communication and leadership skills.
    • Relevant IT certifications (e.g., Cisco Certified Network Professional, Microsoft Certified Solutions Expert) are a plus.
    • Ability to mentor and support junior team members effectively.
    • Exceptional problem-solving skills and adaptability.

    Technology Doesn't Change the World, People Do.®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

    525 results for Help Desk Tier 3

    Help Desk Analyst Tier III <p>Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you will be responsible for resolving highly complex technical issues, providing expert guidance, and ensuring the organization's IT systems operate at peak performance. This is a contract position offering an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Problem Resolution:</strong> Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems.</li><li><strong>Escalated Ticket Management:</strong> Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction.</li><li><strong>Technical Leadership:</strong> Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability.</li><li><strong>Documentation and Knowledge Sharing:</strong> Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team.</li><li><strong>Collaboration with Other Teams:</strong> Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems.</li><li><strong>Vendor Coordination:</strong> Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions.</li><li><strong>Performance Optimization:</strong> Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs.</li></ol><p><br></p> Help Desk Analyst Tier I <p>Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first point of contact for end-users seeking technical assistance, providing essential support and ensuring a seamless user experience. This is a contract position that offers an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>User Support:</strong> Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues.</li><li><strong>Ticket Management:</strong> Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems.</li><li><strong>Troubleshooting:</strong> Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals.</li><li><strong>Password Resets:</strong> Assist users with password resets and account access issues, following security protocols and authentication procedures.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>User Training:</strong> Provide guidance to end-users on software applications and best practices, helping them become more self-reliant.</li><li><strong>Escalation:</strong> Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution.</li><li><strong>Remote Support:</strong> Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required.</li></ol><p><br></p> Help Desk Analyst III We are offering an engaging opportunity for a Help Desk Analyst III in Jacksonville, Florida. The role entails taking care of customer inquiries, maintaining accurate records, and processing applications while working in a dynamic environment. The employment opportunity is contract to permanent position.<br><br>Responsibilities:<br>• Handle the process of onboarding new team members, including processing forms and submitting PC requests for imaging and deployment<br>• Manage exits by disabling accounts, coordinating equipment retrieval, and consulting managers about access<br>• Take responsibility for Cell Phone Fleet Management, including handling phone orders and replacements<br>• Oversee Printer Fleet Management, which involves managing requests for new equipment and replacements<br>• Organize and manage tickets, dividing work into specific priorities and addressing issues of varying complexity promptly<br>• Communicate effectively with associates for clarification or updates<br>• Prioritize simpler issues, while delegating more time-intensive tasks to appropriate team members<br>• Escalate complex issues to Tier 2/3 support teams when necessary<br>• Monitor and manage the ticket queue regularly<br>• Oversee software installation through Intune, and manage the transition of Intune software<br>• Handle the process of exits and retrieval of assets by communicating with people and ensuring the process is followed. Help Desk Analyst I <p>We are offering a Contract-to-Hire employment opportunity for a Help Desk Analyst I, based in Midland, Texas. This role involves serving as a key point of contact between employees and the IT department, providing high-quality support, and handling assigned IT projects.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Act as the primary support for all IT-related queries between the organization and its employees.</p><p>• Troubleshoot and provide support for a variety of devices including computers, printers, phones, and more.</p><p>• Regularly monitor the Help Desk website to promptly respond to support tickets and assist end users.</p><p>• Ensure exceptional support is provided to all employees by following up on all assigned issues.</p><p>• Escalate complex or advanced issues to a superior in a timely manner.</p><p>• Configure new systems and equip them with the necessary software under the instruction of the IT Director.</p><p>• Support a range of desktop applications as directed, including Microsoft Excel, Outlook, Word, PowerPoint, and other necessary software.</p><p>• Provide support for systems running both Windows OS and Mac OS.</p><p>• Troubleshoot and provide support for various communication devices including Blackberries, Android Devices, iPhones, and Tablets.</p><p>• Communicate all requirements and needs to the IT Director.</p> Help Desk Analyst III We are in search of a Help Desk Analyst III to join our team in Pittsburgh, Pennsylvania. This role is vital to our Information Technology industry, offering a long term contract employment opportunity. The successful candidate will be instrumental in providing multi-tier technical support, resolving complex issues, and ensuring excellent customer service.<br><br>Responsibilities:<br><br>• Help in troubleshooting and resolving complex technical issues.<br>• Offer excellent customer service and communication to all users.<br>• Undertake configuration and troubleshooting of network systems.<br>• Utilize Citrix Technologies, Database, EO/IR systems, Lotus Notes, and Microsoft in daily operations.<br>• Maintain and manage Windows Server, Active Directory, and Office 365.<br>• Take charge of Deskside Support and Desktop Hardware.<br>• Perform advanced desktop support, networking, and system administration duties.<br>• Adhere to Configuration Management best practices.<br>• Continuously update and maintain accurate customer credit records.<br>• Efficiently process customer credit applications. Help Desk Analyst II <p>We are seeking a skilled and customer-focused <strong>Help Desk Tier 2 Technician</strong> to provide high-quality technical support and white-glove customer service. This role is responsible for resolving escalated IT issues, managing IT assets, supporting onboarding/off-boarding processes, and maintaining critical systems such as SharePoint, JIRA, and Office 365. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment while ensuring a seamless end-user experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Technical Support & White-Glove Customer Service</strong></p><ul><li>Provide Tier 2 technical support, including troubleshooting hardware, software, and network issues.</li><li>Deliver white-glove IT support for executives and VIP users, ensuring a seamless and professional experience.</li><li>Serve as an escalation point for Tier 1 support, resolving complex technical issues in a timely manner.</li><li>Maintain a high level of customer service and professionalism, ensuring excellent communication and issue resolution.</li></ul><p><strong>User Management & IT Operations</strong></p><ul><li><strong>Onboarding & Offboarding</strong>: Configure new user accounts, provision/deprovision hardware and software, and ensure security compliance.</li><li><strong>Asset Management</strong>: Track, maintain, and manage IT assets, including laptops, mobile devices, and peripherals.</li><li><strong>Office 365 Administration</strong>: Manage user accounts, permissions, email configurations, and troubleshoot issues related to O365 applications.</li><li><strong>JIRA Administration</strong>: Create and manage tickets, workflows, and reports while ensuring proper tracking of IT support requests.</li><li><strong>SharePoint Support</strong>: Assist in the administration, troubleshooting, and user support of SharePoint sites and permissions.</li></ul><p><strong>Process Improvement & Documentation</strong></p><ul><li>Document troubleshooting steps, common issues, and best practices in a knowledge base.</li><li>Contribute to IT process improvements, automation, and efficiency enhancements.</li><li>Assist with IT projects, including system upgrades, migrations, and deployments.</li></ul> Help Desk Analyst III <p>We are offering a contract to permanent employment opportunity for a Help Desk Analyst III in Bloomingdale, Illinois! In this role, you will play a vital part in a dynamic IT team, working with various technical environments and handling a multitude of tasks. </p><p><br></p><p><strong>Responsibilities: </strong></p><ul><li> Identify and implement solutions to a variety of IT issues.</li><li> Act as a point of escalation for issues arising from Level 1 and Level 2 teams.</li><li> Manage migrations within Office 365 and handle any issues that occur.</li><li> Utilize Active Directory to set up and troubleshoot VPNs.</li><li> Employ PowerShell for various tasks and operations.</li><li> Participate in Quarterly Business Reviews and discovery meetings, providing advice to clients.</li><li> Leverage skills in Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments, Office 365, Migration, Cisco VPN, and Remote access VPNs.</li></ul> Tier 1 Support | Technical Support | Help Desk <p>We are offering a contract to hire employment opportunity for a Tier 1 Support | Technical Support | Help Desk role based in West Des Moines, Iowa. As a crucial member of our team, you will be primarily tasked with diagnosing and resolving user concerns, providing remote support, and maintaining accurate documentation. This role is instrumental in delivering exceptional service to our users and maintaining the integrity of our technical operations. Be the first point of contact for our client by fielding technical inquiries, troubleshooting basic issues, and escalating complex problems to higher tiers as needed. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Diagnose and resolve issues related to user concerns effectively and promptly</p><p>• Provide remote support to users in remote offices or home office setups</p><p>• Accurately document problem resolutions in ticketing systems, knowledge bases, troubleshooting manuals, and procedures</p><p>• Actively participate in troubleshooting advanced technical issues within the network and telecommunications environments</p><p>• Assist in managing software and workstation image, including the use of image deployment software for workstation imaging tasks</p><p>• Ensure tickets are accurately documented and resolved in a timely manner</p><p>• Collaborate with team members on assigned projects and work tasks, which may include but are not limited to email, chat, ticketing system, and all applicable queues</p><p>• Maintain and update online documentation repository as needed</p><p>• Support the team framework established by management in carrying out assigned tasks.</p> Tier II IT Support Specialist <p>Robert Half is searching for a <strong>Tier II IT Support Specialist</strong> to support a client in a dynamic and fast-paced environment where technical expertise and problem-solving skills are essential. In this role, you will provide <strong>both Tier 1 and Tier 2 support</strong>, manage help desk tickets, troubleshoot IT issues, and assist with maintaining the organization’s technology infrastructure. This is a great opportunity for a proactive professional who thrives in a hands-on role and enjoys delivering top-notch technical support.</p><p> </p><p><strong>Position Overview</strong></p><ul><li><strong>Employment Type:</strong> Contract-to-hire (W2)</li><li><strong>Location:</strong> 100% onsite in <strong>Seattle, WA</strong></li><li><strong>Schedule:</strong> Monday - Friday, 8 AM - 5 PM</li></ul><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide <strong>end-user technical support</strong>, diagnosing and resolving hardware, software, and network-related issues.</li><li>Monitor and <strong>manage the IT ticketing system</strong>, ensuring timely resolution and accurate documentation.</li><li>Support <strong>virtualized environments</strong> using <strong>Citrix, Azure, VMware, and Hyper-V</strong>.</li><li>Administer <strong>Windows 11 and Microsoft 365</strong>, ensuring smooth system operations.</li><li>Manage <strong>Active Directory and Group Policy Objects (GPO)</strong> to control user access and security settings.</li><li>Perform <strong>maintenance, upgrades, and troubleshooting</strong> on <strong>Windows Server. </strong></li><li>Assist in strengthening <strong>network security</strong>, including user access management and threat mitigation.</li><li>Handle basic networking tasks, such as <strong>IP address assignments, VPN setup, and network configurations</strong>.</li></ul> Help Desk Analyst <p>We’re looking for a proactive and customer-focused Onsite Help Desk Technician to provide hands-on IT support for a client with offices in Henderson and North Las Vegas. The primary location will be in Henderson, but will require in day movement to the North Las Vegas office location as needed. In this role, you’ll troubleshoot hardware, software, and network issues, assist with system setup and maintenance, and ensure employees have the technical support they need to stay productive.</p><p><br></p><p>Key Responsibilities:</p><p>Provide in-person, phone, and email support for IT-related issues.</p><p>Troubleshoot and resolve hardware, software, and network connectivity problems.</p><p>Set up and configure computers, peripherals, and mobile devices.</p><p>Manage IT assets, including tracking equipment and software licenses.</p><p>Assist with security best practices, password resets, and user access.</p><p>Escalate complex issues to higher-level IT support when needed.</p><p>Support meeting room AV equipment and video conferencing tools.</p> Help Desk Analyst II <p>We are looking for a proactive and experienced Help Desk Analyst II to join our team in RUSSELL SPRINGS, Kentucky. In this role, you will be providing essential Tier 2 technical support to an array of end-users across the organization, primarily focusing on operations, production floor employees, and office personnel. Your technical prowess will be critical in diagnosing, troubleshooting, and resolving hardware, software, and network-related issues, maintaining a responsive technology ecosystem for staff and manufacturing machinery.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Efficiently diagnose, troubleshoot, and resolve hardware, software, and network-related issues to minimize downtime in operations.</p><p>• Provide superior Tier 2 technical support to end-users across the organization.</p><p>• Handle and troubleshoot Tier 1 & 2 tickets, ensuring timely resolution and detailed communication with users throughout the issue lifecycle.</p><p>• Support and maintain IT hardware, including desktops, laptops, printers, scanners, mobile devices, and production-related technology tools.</p><p>• Collaborate with the broader IT team to escalate and resolve complex issues, ensuring alignment with company technology protocols.</p><p>• Assist in configuring and troubleshooting specialized manufacturing software, including connections with production equipment.</p><p>• Provide excellent end-user support by documenting solutions, answering queries, and educating users on best practices for IT systems and tools.</p><p>• Conduct routine system and software updates, ensure policy compliance, and support technology implementations to improve efficiency.</p><p>• Identify recurring issues proactively and contribute to long-term technical solutions to mitigate disruptions in operations.</p> Help Desk Analyst II <p>We are offering a job opportunity for a Help Desk Analyst II to join our team in Pittsburgh, Pennsylvania. The successful candidate will be responsible for providing complex system support services, troubleshooting system applications and interfaces, and coordinating standard service requests to resolution groups and vendors. This role also involves maintaining the service desk knowledge base and participating in the development and maintenance of service desk procedures and documentation.</p><p><br></p><p>Responsibilities:</p><p>• Provide a full range of complex system support services at the centralized service desk</p><p>• Research and develop resolutions for the majority of problems presented to the service desk</p><p>• Coordinate standard service requests to resolution groups and vendors, ensuring timely and satisfactory completion</p><p>• Focus on high impact service requests to resolution groups and vendors, ensuring satisfactory completion</p><p>• Assist in the maintenance of the service desk Knowledgebase through the development and maintenance of user, inventory, and Frequently Asked Questions (FAQ) databases</p><p>• Participate in the development and maintenance of service desk procedures and documentation</p><p>• Collaborate with other Analysts to maintain a distributed support system</p><p>• Take responsibility for small and medium changes or problems from initiation to completion</p><p>• Research new software and hardware</p><p>• Enhance technical expertise by attending training sessions, seminars, workshops, and reviewing published literature</p><p>• Prepare periodic reports on service desk activities.</p> Senior Engineer, Applications Support <p><strong>Job Summary</strong></p><p>We are seeking a highly motivated and skilled <strong>Operational Technology (OT) Engineer</strong> with a strong foundation in backend enterprise design architecture and a passion for industrial automation technologies. The ideal candidate will possess expertise in OT fundamentals, combined with a deep understanding of modern IT concepts, including cloud computing, databases, and data integration. This role is responsible for monitoring, supporting, and deploying SCADA (Supervisory Control and Data Acquisition) and industrial automation applications, ensuring enterprise-level data integration and visibility.</p><p><br></p><p><strong>Job Title</strong>: Operational Technology (OT) Engineer</p><p> </p><p><strong>Job Location</strong>:</p><ul><li><strong>Hybrid Schedule</strong>: 4x/week in office</li></ul><p><strong>Key Responsibilities</strong></p><p> </p><p><strong>1. Digital Enterprise Architecture</strong></p><ul><li>Design and implement digital transformation strategies within the OT domain.</li><li>Develop and maintain OT system architecture aligned with IT and business objectives.</li><li>Evaluate and recommend technologies and solutions to improve operational efficiency and productivity.</li></ul><p><strong>2. Cloud Computing</strong></p><ul><li>Design and deploy cloud-based OT solutions (e.g., cloud-based SCADA, edge computing, data lakes).</li><li>Ensure secure and reliable operations of cloud-based OT systems.</li><li>Collaborate with IT to integrate OT systems with cloud infrastructure.</li></ul><p><strong>3. Data Integration</strong></p><ul><li>Develop strategies to connect OT systems with enterprise data systems (e.g., ERP, MES, data warehouses).</li><li>Design and implement data pipelines for real-time and historical data processing and analysis.</li><li>Ensure data quality and integrity throughout the data lifecycle.</li></ul><p><strong>4. SCADA and Automation Systems</strong></p><ul><li>Maintain a working knowledge of SCADA systems (e.g., Ignition).</li><li>Participate in designing, implementing, and commissioning new automation projects.</li></ul><p><strong>5. Okta Integration</strong></p><ul><li>Integrate Okta for user authentication, authorization, and access control in OT systems.</li><li>Manage and maintain user identities and access privileges within the OT environment.</li></ul><p><strong>6. Collaboration</strong></p><ul><li>Work with cross-functional teams, including IT, engineering, operations, automation, and maintenance.</li><li>Communicate technical concepts clearly to technical and non-technical audiences.</li></ul><p><strong>7. Application Support</strong></p><ul><li>Process complex help desk tickets passed on from IT support teams.</li><li>Provide advanced troubleshooting, identify issues promptly, and escalate as needed.</li><li>Write database scripts to correct invalid data and lead efforts to resolve tickets in Tier 3 support groups.</li><li>Document user support and maintenance procedures and create or update system documentation.</li></ul> Help Desk Analyst <p>We are recruiting for a Wisconsin Help Desk team due to growth! This is a long-term, contract to full time role that starts in February. Ideal role for individuals who prefer to work remote but live in Wisconsin. The shift is 6:30 am - 3:00 pm Monday through Friday.</p><p><br></p><p>Responsibilities and key duties:</p><p><br></p><p>- Provide 100% phone support to over 9000 end users, offering efficient assistance with Level 1 technical issues.</p><p>- Coordinate closely with our internal team ensuring smooth resolution of technical concerns.</p><p>- Work effectively to escalate tickets or customer concerns when required.</p><p>- Remain committed to the customer above all, showing the willingness to extend shift hours when necessary for call completion.</p><p><br></p><p>Requirements:</p><p><br></p><p>- Possess 1-3 years of experience in a Help Desk or Customer Service role.</p><p>- Proficient communication skills, with an ability to empathize and show compassion to customers.</p><p>- Exhibit technical inclination, and aptitude to discern when to escalate issues.</p><p>- General knowledge and experience with ServiceNow, Salesforce, and adept at navigating different systems while engaging with the customers.</p><p>- Reliable home workspace setup, with a private office space and steady internet connection.</p><p><br></p><p>This role is instrumental to our team and plays a critical part in maintaining happy and satisfied customers. If you enjoy solving technical issues, have excellent communication skills, and put the customer first, we would love to hear from you.</p> Help Desk <p><strong>Key Responsibilities:</strong></p><ul><li>Provide onsite technical support for end-users, including hardware, software, and peripheral troubleshooting.</li><li>Install, configure, and maintain desktop and laptop systems, printers, and other IT equipment.</li><li>Perform diagnostics and repair of computer hardware, operating systems, and software applications.</li><li>Support Windows-based environments, including system imaging, updates, and software deployments.</li><li>Manage Active Directory user accounts, including password resets and account modifications.</li><li>Assist with network troubleshooting (basic connectivity issues, VPN support, etc.).</li><li>Maintain accurate records of support requests using a ticketing system.</li><li>Provide technical support for office equipment such as printers, scanners, and conference room AV systems.</li><li>Collaborate with the IT team to resolve escalated issues and implement solutions.</li><li>Set up and configure new user equipment, including provisioning accounts and email setup.</li></ul><p><br></p> IT Help Desk Technician (Level 1 & 2) <p>Are you passionate about solving IT challenges and delivering exceptional customer service? Do you thrive in a fast-paced environment where you can make an immediate impact? If so, we have the perfect opportunity for you!</p><p>We are looking for a <strong>Help Desk Technician (Level 1 & 2)</strong> to join a growing IT consulting team. This Direct Hire/Permanent Placement role is perfect for a <strong>go-getter</strong> who loves tackling technical issues, working directly with clients, and growing their IT career.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Handle <strong>Level 1 & Level 2 tickets</strong>, troubleshooting a wide range of IT issues for clients.</li><li>Deliver an outstanding customer experience, ensuring timely and professional support.</li><li>Work with a variety of technologies, from desktops and networking to cloud-based solutions.</li><li>Collaborate with senior engineers and escalate issues when necessary.</li><li>Learn and grow in a supportive environment with <strong>long-term career potential</strong>.</li></ul> Service Desk Engineer <p>Robert Half is currently partnering with a leading Boston Managed Service Provider (MSP) that caters to top-tier financial services firms and law firms, providing white-glove IT services. To further bolster their exceptional service delivery, the firm seeks an experienced Service Desk Engineer. In this position, you will be responsible for providing Tier III level remote and desk-side "white glove" support, ensuring effective resolution of backend system tickets and successful performance of infrastructure and server maintenance. You will liaise with clients, improving their technical systems and ensuring their complete satisfaction.</p><p>Responsibilities:</p><ol><li>Respond to and resolve backend system tickets including but not limited to physical disk status, event log errors, virtual disk space, DHCP/DNS management.</li><li>Perform infrastructure/server maintenance tasks including firewall firmware updates, switch updates, Dell Lifecycle, ESXi upgrades, and server patching.</li><li>Provide seamless support for Microsoft 365, Windows Server, Virtualization/ESXi, Backup systems, Antivirus/MDR Systems, Multi-Factor Authentication, E-mail Security Services, and PSAs such as Autotask or Connectwise.</li><li>Familiarize with Azure AD, Zerto/Veeam/Disaster Recovery, small business integrations, M365 Backup Systems, Microsoft MFA, DUO, Mimecast, SOPHOS, Threatlocker, and Datto RMM/LogMeIn.</li><li>Use relevant programming languages for automation scripting tasks, manage VoIP systems, and gain experience with industry-specific applications in law, architecture, and finance.</li></ol> Help Desk Analyst I <p>Primary Responsibilities:</p><p>- Create, manage all staff, student and parent accounts for AD login, email, Office 365, Schoology and SIS access.</p><p>- Primary contact for Tier 1 Desktop Support incidents involving accounts, password resets.</p><p>- Maintain accurate monthly inventory counts of all school-owned technology</p><p>- Provide data exports for Annual Mailings</p><p>- On demand tracking of 1:1 devices</p><p>- First tier MDM requests, pushing apps, syncing troubleshooting and repair.</p><p>- Manage and coordinate vendors of warranted items.</p><p>- Troubleshoot and repair user systems with Windows 10, OSX, IOS, Linux, operating systems.</p><p>- Imaging technologies are used regularly</p><p>- Coordinates and completes projects as needed to maintain and support the technical environment.</p><p>- Other projects and tasks as determined by Department needs</p><p>- Document creation and maintenance procedures as needed.</p><p>- Maintain Teacher view of Student Account information</p><p>Technical Skills:</p><p>- 2+ years of experience working with Microsoft Windows 2012 Server, Windows 10, Mac OSX, iOS operating systems.</p><p>- 2+ years of experience with standard best practice imaging techniques</p><p>- Familiarity with basic networking technologies, protocols and web filtering as applied within an education institution</p><p>- Full comprehension of accepted industry standard troubleshooting practices.</p><p>- Proficiency in GAFE products and services</p><p>Position Type:Full-time</p><p>Positions Available:1</p><p>Job Categories:</p><p>Support Staff > Network Services</p><p><br></p><p>Job Requirements</p><p>A+, Net+ certifications preferred but not required.</p><p>At least 2 year(s) of relevant experience preferred.</p><p>Bachelor degree preferred.</p><p>Citizenship, residency or work visa required</p> Helpdesk We are searching for a candidate with 2-3 years’ experience in an IT systems support role who is keen to develop themselves further and is willing to tackle multiple tasks head on in an interesting and unique infrastructure and systems environment. The role requires a good lateral thinker who can provide our employees with a high level of end user support and can equally engage with senior systems engineers and developers to ensure problems are escalated and remediated in a timely manner. The role requires a good level of expertise in Active Directory, O365 services, Microsoft Exchange, Microsoft SCCM (images and deployments), windows desktops/laptop support, Antivirus, privileged admin tools. Limited expertise is required on Horizon VDI environment support and Linux based desktop systems. There is ample opportunity to work on virtualized server environment in support of a large local server farm in support of the senior engineering teams in both a Windows and Linux support capacity.<br>This role is based in our Houston 24/7 forecasting operations center but will additionally be in support of our global employee base to assist remotely in troubleshooting user and system bases issues<br>ESSENTIAL DUTIES AND RESPONSIBILITIES <br>• Answer, resolve or escalate level 1 and level 2 related support requests both local and via global IT helpdesk system<br>• Assist in supporting local and global Operational teams during peak working hours<br>• Perform non ticket related tasks such as new provisioning of employee accounts and deployments of desktops/laptops.<br>• Maintain desktop/laptop images and deployments.<br>• Maintain Asset tracking system.<br>• Assist in managing support contracts for IT related hardware and software<br>• Troubleshooting client/developer issues related to common software and in-house developed software<br>• Engage with consultants to help support ongoing initiatives.<br>Qualifications / Experience<br>• Minimum 2-3 years 1st/2nd line support experience<br>• Microsoft 365 MS-900 fundamentals exam completed or undergoing course.<br>• MCSA is valued, but not required.<br>• Demonstrable Windows Desktop/Laptop OS, MacOS skills<br>• Knowledge as to how DNS, DHCP, TCP/IP functions<br>• Fundamental Network understanding<br>• Experience with Windows Server OS<br>• Candidate must possess excellent written and verbal communications skills<br>Other Requirements<br>• Must hold a valid driver’s license <br>• Positive team player Help Desk Analyst I We are offering a contract to permanent employment opportunity for a Help Desk Analyst I in Denver, Colorado. Focused on the IT industry, this role involves providing exceptional customer service and handling technical issues efficiently. You will be working on-site three days a week, where you will be collaborating with the IT team to ensure smooth IT operations.<br><br>Responsibilities<br>• Assist with the configuration and maintenance of IT equipment and software.<br>• Provide top-notch customer support, handling Tier I and Tier II support requests.<br>• Use your skills in Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, and Deployments to troubleshoot and resolve technical issues.<br>• Document support processes and solutions for future reference, contributing to the team's knowledge base.<br>• Collaborate with other IT team members to resolve complex technical issues, ensuring efficient operations.<br>• Utilize ServiceNow or other related ticketing systems to manage and track support requests, ensuring that all customer issues are addressed in a timely manner.<br>• Maintain accurate customer records, ensuring a high level of customer satisfaction through effective communication and problem-solving. Help Desk II Support <p>We are seeking a dedicated and knowledgeable Help Desk Level 2 Support Technician to a great team. The ideal candidate will be passionate about delivering outstanding technical support and have a strong understanding of customer service best practices. This position is critical in providing second-level support for our library clients, troubleshooting complex technical issues, and maintaining a high level of client satisfaction. If you have a strong technical background, proactive, empathetic, and able to build positive client relationships I want to hear from you.</p><p><br></p><p>Responsibilities:</p><p>• Installation of multilayered solutions with precision and accuracy.</p><p>• Collaboration and communication with international teams to ensure the successful execution of tasks.</p><p>• Troubleshooting technical issues, ensuring swift and efficient problem resolution.</p><p>• Coordinating repairs of end-user products, demonstrating exceptional product knowledge and customer service skills.</p><p>• Directly interfacing with end users to ensure their technology-related concerns and queries are professionally addressed.</p><p>• Managing communications across various platforms including calls, emails, and web portal support in CRM, and thoroughly documenting interactions.</p><p>• Assisting field technicians, providing troubleshooting support for all products.</p><p>• Contribute as a united team member, working diligently towards reducing ticket counts to manageable levels.</p> Help Desk We are in search of a detail-oriented individual to join our Help Desk team. Based in Los Angeles, California, this role involves various responsibilities within the industry, including managing Tier 2 Support, VDI, Desktop Support, and VOIP - Voice Over IP. This unique opportunity is not to be missed.<br><br>Responsibilities:<br>• Provide Tier 2 Support, addressing complex issues and offering solutions.<br>• Oversee VDI operations, ensuring smooth virtual desktop interface functions.<br>• Perform Desktop Support tasks, troubleshooting hardware and software issues.<br>• Handle VOIP - Voice Over IP tasks, maintaining effective communication systems.<br>• Carry out Application Installations, ensuring that essential software is accurately installed and updated.<br>• Oversee Windows Domain operations, managing user access and system security.<br>• Resolve Printer Problems, maintaining optimal functionality of printing devices.<br>• Utilize VM Horizon for virtual desktop infrastructure management.<br>• Manage Active Directory, maintaining accurate user data and access controls. Help Desk Analyst <p><strong>Level 1 Help Desk Specialist</strong></p><p><strong>Location:</strong> <strong>Austin, TX</strong></p><p><strong>Hourly Rate:</strong> <strong>$24-$27 </strong></p><p><strong>Hours:</strong> <strong>30 hours a week onsite</strong></p><p><strong> </strong></p><p><strong>Overview:</strong></p><p>We are looking for a  Level 1 Help Desk Specialist with a mix of technical expertise. This is an excellent opportunity for someone who is ready to grow their technical skills.</p><p><strong> </strong></p><p><strong>Responsibilities:</strong></p><ul><li>Inventory Management </li><li>Active Directory including account creation</li><li>Imaging Computers</li><li>Recycling laptops</li><li>working with a ticketing system</li></ul><p><br></p> Deskside Technician <p>We are offering an employment opportunity for a Deskside Technician in King of Prussia, PA. The successful candidate will be expected to provide first-line technical support to our customers, maintain and update our tracking tool, and communicate effectively with supervisors, peer groups, and customers.</p><p><br></p><p><strong>This role will require a public trust security clearance!</strong></p><p><br></p><p>Responsibilities:</p><p>• Provide first-line technical support to customers, addressing questions about account administration, software distribution, and documentation.</p><p>• Maintain and update the tracking tool to ensure accurate record-keeping.</p><p>• Report recurring problems to management in a timely manner.</p><p>• Handle a wide range of tasks, applying job skills and company policies to complete assignments.</p><p>• Analyze situations or data following standard practices and procedures to resolve problems and make routine recommendations.</p><p>• Communicate effectively with supervisors, peer groups, and customers, presenting factual information as required.</p><p>• Handle unusual and seldom-occurring job events with minimal assistance from others.</p><p>• Leverage advanced skills in SQL and DDA or client-server environment to access and manipulate computer data.</p><p>• Ensure contributions are limited to assignment-related activities, making decisions to avoid delays in schedules.</p><p>• Act as a liaison, interacting daily with different stakeholders.</p> Help Desk Analyst <p>Primary Responsibilities:</p><p><br></p><p>- Create, manage all staff, student and parent accounts for AD login, email, Office 365, Schoology and SIS access.</p><p><br></p><p>- Primary contact for Tier 1 Desktop Support incidents involving accounts, password resets.</p><p><br></p><p>- Maintain accurate monthly inventory counts of all school-owned technology</p><p><br></p><p>- Provide data exports for Annual Mailings</p><p><br></p><p>- On demand tracking of 1:1 devices</p><p><br></p><p>- First tier MDM requests, pushing apps, syncing troubleshooting and repair.</p><p><br></p><p>- Manage and coordinate vendors of warranted items.</p><p><br></p><p>- Troubleshoot and repair user systems with Windows 10, OSX, IOS, Linux, operating systems.</p><p><br></p><p>- Imaging technologies are used regularly</p><p><br></p><p>- Coordinates and completes projects as needed to maintain and support the technical environment.</p><p><br></p><p>- Other projects and tasks as determined by Department needs</p><p><br></p><p>- Document creation and maintenance procedures as needed.</p><p><br></p><p>- Maintain Teacher view of Student Account information</p><p><br></p><p>Technical Skills:</p><p><br></p><p>- 2+ years of experience working with Microsoft Windows 2012 Server, Windows 10, Mac OSX, iOS operating systems.</p><p><br></p><p>- 2+ years of experience with standard best practice imaging techniques</p><p><br></p><p>- Familiarity with basic networking technologies, protocols and web filtering as applied within an education institution</p><p><br></p><p>- Full comprehension of accepted industry standard troubleshooting practices.</p><p><br></p><p>- Proficiency in GAFE products and services</p><p><br></p><p>Position Type: Full-time</p><p><br></p><p>Positions Available:1</p><p><br></p><p>Job Categories:</p><p><br></p><p>Support Staff > Network Services</p><p><br></p><p><br></p><p>Job Requirements</p><p><br></p><p>At least 2 year(s) of relevant experience preferred.</p><p>Associates degree preferred.</p><p>Citizenship, residency or work visa required</p>