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    273 results for Help Desk Tier 2

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    We are seeking a skilled and customer-focused Help Desk Tier 2 Technician to provide high-quality technical support and white-glove customer service. This role is responsible for resolving escalated IT issues, managing IT assets, supporting onboarding/off-boarding processes, and maintaining critical systems such as SharePoint, JIRA, and Office 365. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment while ensuring a seamless end-user experience.


    Key Responsibilities:

    Technical Support & White-Glove Customer Service

    • Provide Tier 2 technical support, including troubleshooting hardware, software, and network issues.
    • Deliver white-glove IT support for executives and VIP users, ensuring a seamless and professional experience.
    • Serve as an escalation point for Tier 1 support, resolving complex technical issues in a timely manner.
    • Maintain a high level of customer service and professionalism, ensuring excellent communication and issue resolution.

    User Management & IT Operations

    • Onboarding & Offboarding: Configure new user accounts, provision/deprovision hardware and software, and ensure security compliance.
    • Asset Management: Track, maintain, and manage IT assets, including laptops, mobile devices, and peripherals.
    • Office 365 Administration: Manage user accounts, permissions, email configurations, and troubleshoot issues related to O365 applications.
    • JIRA Administration: Create and manage tickets, workflows, and reports while ensuring proper tracking of IT support requests.
    • SharePoint Support: Assist in the administration, troubleshooting, and user support of SharePoint sites and permissions.

    Process Improvement & Documentation

    • Document troubleshooting steps, common issues, and best practices in a knowledge base.
    • Contribute to IT process improvements, automation, and efficiency enhancements.
    • Assist with IT projects, including system upgrades, migrations, and deployments.

    Qualifications & Skills:

    • 3+ years of experience in IT support, help desk, or desktop support roles.
    • Strong knowledge of Windows 10/11, macOS, Office 365, SharePoint, and JIRA.
    • Experience with Active Directory, user/group management, and security permissions.
    • Familiarity with asset management best practices and IT inventory tracking.
    • Ability to troubleshoot hardware, software, and network issues efficiently.
    • Exceptional customer service and communication skills; ability to support high-level users.
    • Strong problem-solving and analytical skills with attention to detail.
    • Ability to work both independently and collaboratively in a team-oriented environment.

    Technology Doesn't Change the World, People Do.®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

    273 results for Help Desk Tier 2

    Help Desk Analyst II <p>We are seeking a skilled and customer-focused <strong>Help Desk Tier 2 Technician</strong> to provide high-quality technical support and white-glove customer service. This role is responsible for resolving escalated IT issues, managing IT assets, supporting onboarding/off-boarding processes, and maintaining critical systems such as SharePoint, JIRA, and Office 365. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment while ensuring a seamless end-user experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Technical Support & White-Glove Customer Service</strong></p><ul><li>Provide Tier 2 technical support, including troubleshooting hardware, software, and network issues.</li><li>Deliver white-glove IT support for executives and VIP users, ensuring a seamless and professional experience.</li><li>Serve as an escalation point for Tier 1 support, resolving complex technical issues in a timely manner.</li><li>Maintain a high level of customer service and professionalism, ensuring excellent communication and issue resolution.</li></ul><p><strong>User Management & IT Operations</strong></p><ul><li><strong>Onboarding & Offboarding</strong>: Configure new user accounts, provision/deprovision hardware and software, and ensure security compliance.</li><li><strong>Asset Management</strong>: Track, maintain, and manage IT assets, including laptops, mobile devices, and peripherals.</li><li><strong>Office 365 Administration</strong>: Manage user accounts, permissions, email configurations, and troubleshoot issues related to O365 applications.</li><li><strong>JIRA Administration</strong>: Create and manage tickets, workflows, and reports while ensuring proper tracking of IT support requests.</li><li><strong>SharePoint Support</strong>: Assist in the administration, troubleshooting, and user support of SharePoint sites and permissions.</li></ul><p><strong>Process Improvement & Documentation</strong></p><ul><li>Document troubleshooting steps, common issues, and best practices in a knowledge base.</li><li>Contribute to IT process improvements, automation, and efficiency enhancements.</li><li>Assist with IT projects, including system upgrades, migrations, and deployments.</li></ul> Help Desk Analyst Tier III <p>Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you will be responsible for resolving highly complex technical issues, providing expert guidance, and ensuring the organization's IT systems operate at peak performance. This is a contract position offering an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Problem Resolution:</strong> Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems.</li><li><strong>Escalated Ticket Management:</strong> Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction.</li><li><strong>Technical Leadership:</strong> Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability.</li><li><strong>Documentation and Knowledge Sharing:</strong> Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team.</li><li><strong>Collaboration with Other Teams:</strong> Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems.</li><li><strong>Vendor Coordination:</strong> Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions.</li><li><strong>Performance Optimization:</strong> Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs.</li></ol><p><br></p> Help Desk Analyst Tier I <p>Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first point of contact for end-users seeking technical assistance, providing essential support and ensuring a seamless user experience. This is a contract position that offers an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>User Support:</strong> Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues.</li><li><strong>Ticket Management:</strong> Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems.</li><li><strong>Troubleshooting:</strong> Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals.</li><li><strong>Password Resets:</strong> Assist users with password resets and account access issues, following security protocols and authentication procedures.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>User Training:</strong> Provide guidance to end-users on software applications and best practices, helping them become more self-reliant.</li><li><strong>Escalation:</strong> Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution.</li><li><strong>Remote Support:</strong> Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required.</li></ol><p><br></p> Tier II IT Support Specialist <p>Robert Half is searching for a <strong>Tier II IT Support Specialist</strong> to support a client in a dynamic and fast-paced environment where technical expertise and problem-solving skills are essential. In this role, you will provide <strong>both Tier 1 and Tier 2 support</strong>, manage help desk tickets, troubleshoot IT issues, and assist with maintaining the organization’s technology infrastructure. This is a great opportunity for a proactive professional who thrives in a hands-on role and enjoys delivering top-notch technical support.</p><p> </p><p><strong>Position Overview</strong></p><ul><li><strong>Employment Type:</strong> Contract-to-hire (W2)</li><li><strong>Location:</strong> 100% onsite in <strong>Seattle, WA</strong></li><li><strong>Schedule:</strong> Monday - Friday, 8 AM - 5 PM</li></ul><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide <strong>end-user technical support</strong>, diagnosing and resolving hardware, software, and network-related issues.</li><li>Monitor and <strong>manage the IT ticketing system</strong>, ensuring timely resolution and accurate documentation.</li><li>Support <strong>virtualized environments</strong> using <strong>Citrix, Azure, VMware, and Hyper-V</strong>.</li><li>Administer <strong>Windows 11 and Microsoft 365</strong>, ensuring smooth system operations.</li><li>Manage <strong>Active Directory and Group Policy Objects (GPO)</strong> to control user access and security settings.</li><li>Perform <strong>maintenance, upgrades, and troubleshooting</strong> on <strong>Windows Server. </strong></li><li>Assist in strengthening <strong>network security</strong>, including user access management and threat mitigation.</li><li>Handle basic networking tasks, such as <strong>IP address assignments, VPN setup, and network configurations</strong>.</li></ul> Help Desk Analyst II <p>We are looking for a proactive and experienced Help Desk Analyst II to join our team in RUSSELL SPRINGS, Kentucky. In this role, you will be providing essential Tier 2 technical support to an array of end-users across the organization, primarily focusing on operations, production floor employees, and office personnel. Your technical prowess will be critical in diagnosing, troubleshooting, and resolving hardware, software, and network-related issues, maintaining a responsive technology ecosystem for staff and manufacturing machinery.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Efficiently diagnose, troubleshoot, and resolve hardware, software, and network-related issues to minimize downtime in operations.</p><p>• Provide superior Tier 2 technical support to end-users across the organization.</p><p>• Handle and troubleshoot Tier 1 & 2 tickets, ensuring timely resolution and detailed communication with users throughout the issue lifecycle.</p><p>• Support and maintain IT hardware, including desktops, laptops, printers, scanners, mobile devices, and production-related technology tools.</p><p>• Collaborate with the broader IT team to escalate and resolve complex issues, ensuring alignment with company technology protocols.</p><p>• Assist in configuring and troubleshooting specialized manufacturing software, including connections with production equipment.</p><p>• Provide excellent end-user support by documenting solutions, answering queries, and educating users on best practices for IT systems and tools.</p><p>• Conduct routine system and software updates, ensure policy compliance, and support technology implementations to improve efficiency.</p><p>• Identify recurring issues proactively and contribute to long-term technical solutions to mitigate disruptions in operations.</p> IT Helpdesk Support <p>Robert Half is searching for a Help Desk Engineer to support a natural resources client based in Tukwila, WA. This Help Desk Candidate will support the company’s Tukwila site, handling common technical tasks for users in-person and remotely. Apply today!</p><p><br></p><p><strong>Job Details:</strong></p><p>Duration: 3 months to hire </p><p>Location: 100% Onsite in Tukwila – free parking onsite</p><p>Schedule: Monday – Friday 8-5 PM PST </p><p><strong> </strong></p><p><strong>Job Responsibilities:</strong></p><ul><li>Provide stellar Tier I and Tier II technical support to end-users for hardware and software.</li><li>Diagnose, research, and resolve routine end-user issues in a timely manner following established protocol and troubleshooting. </li><li>Provide guidance and explain policies and procedures to end-users. </li><li>Install software on new or existing devices, in accordance with standard procedures. Set up new equipment and devices. Work directly with users.</li><li>Assist with documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals. </li><li>Assist with preventative maintenance within specified guidelines and procedures.</li><li>May review and evaluate new computer hardware and software products.</li><li>Assist in tracking hardware and software inventory.</li><li>Track and update IP numbers and data-jack numbers.</li><li>Train end-users on new devices and technologies.</li><li>Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation.</li><li>Participate on committees, projects, and organization-wide teams.</li></ul><p><br></p> Help Desk We are in search of a detail-oriented individual to join our Help Desk team. Based in Los Angeles, California, this role involves various responsibilities within the industry, including managing Tier 2 Support, VDI, Desktop Support, and VOIP - Voice Over IP. This unique opportunity is not to be missed.<br><br>Responsibilities:<br>• Provide Tier 2 Support, addressing complex issues and offering solutions.<br>• Oversee VDI operations, ensuring smooth virtual desktop interface functions.<br>• Perform Desktop Support tasks, troubleshooting hardware and software issues.<br>• Handle VOIP - Voice Over IP tasks, maintaining effective communication systems.<br>• Carry out Application Installations, ensuring that essential software is accurately installed and updated.<br>• Oversee Windows Domain operations, managing user access and system security.<br>• Resolve Printer Problems, maintaining optimal functionality of printing devices.<br>• Utilize VM Horizon for virtual desktop infrastructure management.<br>• Manage Active Directory, maintaining accurate user data and access controls. Help Desk II We are seeking a proactive and skilled Help Desk II detail oriented. The ideal candidate will provide advanced technical support to end-users, troubleshoot and resolve hardware and software issues, and ensure smooth operation of IT systems. You will be instrumental in enhancing the user experience through timely and effective solutions. Key Responsibilities: Provide tier-2 support to resolve hardware, software, and network issues. Troubleshoot and repair desktops, laptops, printers, and mobile devices. Assist in the configuration and deployment of new hardware and software. Document incidents, problems, and resolutions in the ticketing system. Collaborate with other IT teams for issue resolution and escalations. Maintain and update knowledge base articles for recurring issues. Help Desk Analyst I We are offering a contract to permanent employment opportunity for a Help Desk Analyst I in Denver, Colorado. Focused on the IT industry, this role involves providing exceptional customer service and handling technical issues efficiently. You will be working on-site three days a week, where you will be collaborating with the IT team to ensure smooth IT operations.<br><br>Responsibilities<br>• Assist with the configuration and maintenance of IT equipment and software.<br>• Provide top-notch customer support, handling Tier I and Tier II support requests.<br>• Use your skills in Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, and Deployments to troubleshoot and resolve technical issues.<br>• Document support processes and solutions for future reference, contributing to the team's knowledge base.<br>• Collaborate with other IT team members to resolve complex technical issues, ensuring efficient operations.<br>• Utilize ServiceNow or other related ticketing systems to manage and track support requests, ensuring that all customer issues are addressed in a timely manner.<br>• Maintain accurate customer records, ensuring a high level of customer satisfaction through effective communication and problem-solving. Help Desk Analyst III We are offering an engaging opportunity for a Help Desk Analyst III in Jacksonville, Florida. The role entails taking care of customer inquiries, maintaining accurate records, and processing applications while working in a dynamic environment. The employment opportunity is contract to permanent position.<br><br>Responsibilities:<br>• Handle the process of onboarding new team members, including processing forms and submitting PC requests for imaging and deployment<br>• Manage exits by disabling accounts, coordinating equipment retrieval, and consulting managers about access<br>• Take responsibility for Cell Phone Fleet Management, including handling phone orders and replacements<br>• Oversee Printer Fleet Management, which involves managing requests for new equipment and replacements<br>• Organize and manage tickets, dividing work into specific priorities and addressing issues of varying complexity promptly<br>• Communicate effectively with associates for clarification or updates<br>• Prioritize simpler issues, while delegating more time-intensive tasks to appropriate team members<br>• Escalate complex issues to Tier 2/3 support teams when necessary<br>• Monitor and manage the ticket queue regularly<br>• Oversee software installation through Intune, and manage the transition of Intune software<br>• Handle the process of exits and retrieval of assets by communicating with people and ensuring the process is followed. Help Desk Analyst II <p>We are offering a job opportunity for a Help Desk Analyst II to join our team in Pittsburgh, Pennsylvania. The successful candidate will be responsible for providing complex system support services, troubleshooting system applications and interfaces, and coordinating standard service requests to resolution groups and vendors. This role also involves maintaining the service desk knowledge base and participating in the development and maintenance of service desk procedures and documentation.</p><p><br></p><p>Responsibilities:</p><p>• Provide a full range of complex system support services at the centralized service desk</p><p>• Research and develop resolutions for the majority of problems presented to the service desk</p><p>• Coordinate standard service requests to resolution groups and vendors, ensuring timely and satisfactory completion</p><p>• Focus on high impact service requests to resolution groups and vendors, ensuring satisfactory completion</p><p>• Assist in the maintenance of the service desk Knowledgebase through the development and maintenance of user, inventory, and Frequently Asked Questions (FAQ) databases</p><p>• Participate in the development and maintenance of service desk procedures and documentation</p><p>• Collaborate with other Analysts to maintain a distributed support system</p><p>• Take responsibility for small and medium changes or problems from initiation to completion</p><p>• Research new software and hardware</p><p>• Enhance technical expertise by attending training sessions, seminars, workshops, and reviewing published literature</p><p>• Prepare periodic reports on service desk activities.</p> Tier 2 Support Engineer <p><strong>**MUST BE AUTHORIZED TO WORK IN USA**</strong></p><p><br></p><p>We are on the lookout for a Tier 2 Support Engineer to join a client of ours in the Waterloo, IA. In this role, you will be tasked with managing customer service requests, ensuring the smooth running of our technical systems, and providing top-notch support for a variety of hardware and software. <strong>For additional details on the position, contact us at 319-362-8606 or connect with Bradley Christensen -Permanent Placement-Eastern Iowa at Robert Half Talent Solutions on LinkedIn</strong></p><p><br></p><p>Responsibilities: </p><p>• Troubleshoot and maintain workstations, servers, printers, networks, and other relevant hardware.</p><p>• Maintain a high level of understanding of operating systems, business applications, printing systems, and network systems.</p><p>• Provide expert IT support for core business applications and operating systems.</p><p>• Provide remote access support, utilizing skills in VPN Technologies, Remote Administration, and LAN/WAN.</p><p>• Support backup technologies and configuration management.</p><p><br></p><p><strong>For additional details on the position, contact us at 319-362-8606 or connect with Bradley Christensen -Permanent Placement-Eastern Iowa at Robert Half Talent Solutions on LinkedIn</strong></p><p><br></p> Help Desk Analyst II <p>Full job description</p><p>Responsibilities:</p><p>• Respond to requests for technical assistance in person or via remote access.</p><p>• Provide technical and administrative support for workstations and PCs.</p><p>• Support users in Microsoft Office products and Google Workspace cloud apps.</p><p>• Provide support at each remote location; must have valid driver’s license and reliable transportation to facilitate these trips.</p><p>• Follow standard help desk procedures. Log all help desk interactions into the ticketing system.</p><p>• Maintain equipment inventory database.</p><p>• Installs and coordinates repair of a wide variety of computing devices and peripherals on the desktop and attached to the network.</p><p>• Completes and documents technical projects such as the testing of hardware and software products.</p><p>• Order new and replacement equipment and supplies in coordination with the Manager of IT.</p><p>• Manages equipment inventory and deployment/redeployment. Assist in software deployment.</p><p>• Provide feedback to the Manager of IT on equipment replacement requirements.</p><p>• Manage and maintain logs of equipment replacement expenses throughout the year.</p><p>• Supports and maintains smart phones/mobile devices.</p><p>• Supports VOIP telephone system.</p><p>• Maintains departmental organizational units (OU) in active directory.</p><p>• Stay current with system information, changes, and updates.</p><p>• Work within the boundaries of security best practices and standard operating procedures.</p><p>• Available to be on-call as needed to support the Help Desk system and organizational needs.</p><p>• Demonstrate flexibility and teamwork.</p><p>• Responsible for maintaining professional work standards.</p><p>• Assists in special projects and work with other IT Department staff members as necessary.</p><p>Skills and Qualifications:</p><p>• 2+ years IT help desk experience</p><p>• 2+ years experience with Google admin console and Google Workspace including Gmail, Groups, Drive, Docs, Sheets, and other Google cloud apps a must.</p><p>• 2+ years experience and current knowledge of workstation-related hardware and software.</p><p>• 1+ years experience working with IT help desk ticketing systems.</p><p>• 1+ years experience with remote desktop environments including Citrix.</p><p>• 1+ years experience with remote software, including Team Viewer, LogMeIn, Automate.</p><p>• 1+ years experience with Microsoft 365 products including Entra ID, Intune, SharePoint Online, Exchange Online, and Teams.</p><p>• Knowledge of end user productivity applications such as Adobe Acrobat/Pro and Office Suite perpetual and subscription apps.</p><p>• Advanced proficiency with Windows OS (10/11).</p><p>• Extensive experience with Server 2012r2/2019/2022.</p><p>• Solid understanding of server administration.</p><p>• Proficient knowledge of TCP/IP concepts pertaining to supporting thin clients and workstations in a LAN/WAN environment.</p><p>• Advanced proficiency and support of Apple iOS devices for troubleshooting and repairing miscellaneous hardware/ software problems.</p><p>• Solid understanding of network architecture, firewalls, end-point protection, and virtualization.</p><p>• Proficient in imaging and cloning applications related to workstations, laptops and thin clients.</p><p><br></p> IT Help Desk Technician (Level 1 & 2) <p>Are you passionate about solving IT challenges and delivering exceptional customer service? Do you thrive in a fast-paced environment where you can make an immediate impact? If so, we have the perfect opportunity for you!</p><p>We are looking for a <strong>Help Desk Technician (Level 1 & 2)</strong> to join a growing IT consulting team. This Direct Hire/Permanent Placement role is perfect for a <strong>go-getter</strong> who loves tackling technical issues, working directly with clients, and growing their IT career.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Handle <strong>Level 1 & Level 2 tickets</strong>, troubleshooting a wide range of IT issues for clients.</li><li>Deliver an outstanding customer experience, ensuring timely and professional support.</li><li>Work with a variety of technologies, from desktops and networking to cloud-based solutions.</li><li>Collaborate with senior engineers and escalate issues when necessary.</li><li>Learn and grow in a supportive environment with <strong>long-term career potential</strong>.</li></ul> Help Desk Analyst II <p>We are offering an opportunity for a Help Desk Analyst II to join our team in the Real Estate - Developers industry, located in Scottsdale, Arizona, 85250-4421, United States. As a Help Desk Analyst II, you'll be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will be responding to customer queries, running diagnostic programs, isolating problems, and determining and implementing solutions. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Handle an average of 10 customer tickets per day</p><p>• Utilize technologies such as Intune, Ubiquiti, MS365, Outlook, and SharePoint to resolve customer issues</p><p>• Collaborate with Managed Service Providers (MSP) for escalated issues</p><p>• Maintain an up-to-date knowledge of Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, and Microsoft</p><p>• Use Active Directory to manage user accounts and access controls</p><p>• Assist with the configuration and management of Apple Devices and Computer Hardware</p><p>• Carry out deployment tasks as necessary</p><p>• Leverage skills in Configuration Management to ensure systems are running optimally</p> Help Desk Analyst II <p>We are offering a temporary employment opportunity in the non-profit industry, specifically in Sacramento, California, United States. We are in search of a meticulous Help Desk Analyst II to be an integral part of our team. In this role, you will be primarily tasked with addressing customer inquiries, maintaining comprehensive customer records, and processing customer applications with precision. Additionally, you will be monitoring customer accounts and taking necessary actions when required.</p><p><br></p><p>Responsibilities:</p><p>• Efficiently and accurately process customer credit applications</p><p>• Maintain up-to-date and precise customer credit records</p><p>• Provide immediate technical assistance to users through various communication channels such as phone and email</p><p>• Address and resolve routine technical issues related to Apple devices including macOS and iOS devices</p><p>• Keep detailed records of all support interactions and solutions provided</p><p>• Undertake inventory management and purchasing tasks as necessary</p><p>• Provide assistance with scripting tasks as needed.</p> Desktop Support Analyst <p><strong>Position Overview:</strong></p><p>As an IT Support Tier 2 Analyst you will be responsible for providing technical support to both warehouse and office employees, working with a range of IT systems and equipment in a fast-paced retail environment. The role focuses on handling escalated IT issues from Tier 1 support, troubleshooting hardware and software issues, and ensuring smooth operations of IT infrastructure during the second shift (2:00 PM - 10:00 PM or 3:00 PM - 11:00 PM, Sunday - Thursday).</p><p>You will support a variety of systems, including POS (Point of Sale) systems, inventory management software, and warehouse technology, ensuring minimal downtime and optimal performance. This position requires excellent problem-solving skills, a strong understanding of IT infrastructure, and the ability to work efficiently under pressure.</p><p><strong>Key Responsibilities:</strong></p><p>Provide Tier 2 support for escalated issues from the Tier 1 helpdesk team.</p><p>Troubleshoot and resolve technical issues related to workstations, POS systems, inventory management, printers, and other hardware/software in both warehouse and office environments.</p><p>Assist with the setup, installation, and configuration of new hardware, software, and equipment.</p><p>Ensure IT systems and applications used in retail operations are up-to-date and functioning properly.</p><p>Monitor system performance and perform regular maintenance tasks to ensure high availability and minimize downtime.</p><p>Respond to, prioritize, and resolve support tickets related to technical issues within established SLAs.</p><p>Perform diagnostic tests on systems and provide resolutions for software errors, network connectivity issues, and hardware failures.</p><p>Assist with the configuration and support of mobile devices, barcode scanners, and other specialized retail and warehouse equipment.</p><p>Support the management of inventory management systems, ensuring accuracy and efficiency.</p><p>Perform system backups and restore procedures in case of issues or failures.</p><p>Assist with IT projects such as system upgrades, equipment rollouts, and new software implementations.</p><p>Document technical issues, resolutions, and procedures in the company knowledge base.</p><p>Assist with training Tier 1 support staff on escalated issues and best practices for IT troubleshooting.</p><p>Support IT management in improving systems, workflows, and processes across the retail and warehouse operations.</p><p><strong>Skills & Qualifications:</strong></p><p>2+ years of experience in IT support or helpdesk roles, with a focus on Tier 2 or more advanced troubleshooting.</p><p>Strong knowledge of Windows operating systems, including Windows 10 and Server environments.</p><p>Hands-on experience with networking protocols (TCP/IP, DNS, DHCP) and troubleshooting network issues.</p><p>Familiarity with Active Directory, user account management, and group policy configurations.</p><p>Proficient in diagnosing and resolving issues with hardware (desktops, laptops, printers, etc.) and peripherals.</p><p>Strong ability to work under pressure and prioritize tasks effectively in a fast-paced environment.</p><p>Knowledge of IT security best practices and experience implementing them across various systems.</p><p>Ability to adapt quickly to changing priorities and work schedules.</p> Help Desk II Support <p>We are seeking a dedicated and knowledgeable Help Desk Level 2 Support Technician to a great team. The ideal candidate will be passionate about delivering outstanding technical support and have a strong understanding of customer service best practices. This position is critical in providing second-level support for our library clients, troubleshooting complex technical issues, and maintaining a high level of client satisfaction. If you have a strong technical background, proactive, empathetic, and able to build positive client relationships I want to hear from you.</p><p><br></p><p>Responsibilities:</p><p>• Installation of multilayered solutions with precision and accuracy.</p><p>• Collaboration and communication with international teams to ensure the successful execution of tasks.</p><p>• Troubleshooting technical issues, ensuring swift and efficient problem resolution.</p><p>• Coordinating repairs of end-user products, demonstrating exceptional product knowledge and customer service skills.</p><p>• Directly interfacing with end users to ensure their technology-related concerns and queries are professionally addressed.</p><p>• Managing communications across various platforms including calls, emails, and web portal support in CRM, and thoroughly documenting interactions.</p><p>• Assisting field technicians, providing troubleshooting support for all products.</p><p>• Contribute as a united team member, working diligently towards reducing ticket counts to manageable levels.</p> Help Desk Analyst II We are offering a short term contract employment opportunity for a Help Desk Analyst II in UNIVERSITY HEIGHTS, Ohio. This role involves providing technical support, troubleshooting hardware and software issues, and maintaining system usability for clients. <br><br>Responsibilities:<br><br>• Use your skills in Cisco, Citrix, Microsoft, and Active Directory to troubleshoot and resolve technical issues, both remotely and on-site.<br>• Manage work orders using TeamDynamix software, ensuring prompt and efficient tracking.<br>• Assist clients with diverse skill sets, communicating effectively to help resolve their technical problems.<br>• Provide support in classrooms, computer labs, and meeting rooms equipped with AV, computer, virtual PC, and printer equipment.<br>• Use data recovery tools and imaging software to retrieve data from failing systems, such as hard drives.<br>• Diagnose and repair user profiles, along with virus and malware/spyware detection.<br>• Utilize network tools to troubleshoot connectivity problems for computers, phones, printers, and other personal devices.<br>• Provide mentorship and regular feedback to Work Study student employees, helping them develop detail oriented soft skills.<br>• Participate in the configuration and installation of new hardware, including backing up and restoring system configuration files and data, end user migration and customization, and maintaining equipment inventory.<br>• Provide weekend telephone support when scheduled and support for special events after business hours.<br>• Instruct clients on hardware and software usage to promote understanding of information technology.<br>• Pursue advanced training opportunities for detail oriented development and strive to be a role model for customer service. Help Desk Analyst I Job Summary We are seeking a customer-focused Help Desk Specialist to join our mid-sized law firm in downtown Baltimore. In this onsite role, you will provide top-notch technical support to attorneys, staff, and other stakeholders, ensuring seamless operation of our IT systems and applications. The ideal candidate will be hungry and eager to learn with a foundation in technical concepts, and technical subject matter, preferably, Microsoft 365, Intune, SharePoint, and document management systems like NetDocuments or iManage. A strong desk-side manner and commitment to delivering excellent customer service are essential. ________________________________________ Key Responsibilities • Respond to and resolve Tier 1/2 IT support tickets, ensuring timely and effective solutions for hardware, software, and network issues. • Provide desk-side support for end-users, troubleshooting technical problems and training users as needed. • Manage and maintain Microsoft 365 applications, including email, Teams, and OneDrive, ensuring optimal performance and user satisfaction. • Utilize Intune for device management and endpoint security. • Support and maintain document management systems (NetDocuments or iManage), ensuring accessibility, compliance, and functionality for legal operations. • Administer and troubleshoot SharePoint environments, including site creation, permissions management, and content organization. • Deliver training sessions and create documentation to help end-users effectively utilize IT tools and resources. • Proactively monitor and maintain IT systems to minimize downtime and ensure compliance with organizational policies. • Work closely with the IT Director to identify and implement process improvements, technology upgrades, and strategic initiatives. ________________________________________ Help Desk Analyst II We are offering a short term contract employment opportunity for a proficient Help Desk Analyst II in the manufacturing industry, based in EAST MORICHES, New York. This role primarily involves providing technical support, troubleshooting hardware and software issues, and evaluating IT systems.<br><br>Responsibilities:<br><br>• Deliver advanced technical assistance to end-users, handling intricate issues and ensuring problems are resolved promptly.<br>• Actively provide support to end-users through various modes such as phone, email, chat, or in-person interactions.<br>• Assess and troubleshoot issues related to desktops, laptops, printers, and various applications.<br>• Examine the existing IT systems, applications, and infrastructure to pinpoint areas that could benefit from enhancements.<br>• Collaborate effectively with business stakeholders for requirement gathering and converting these requirements into technical specifications.<br>• Investigate and diagnose system issues, liaising with vendors or internal teams to devise efficient solutions. Help Desk Analyst II We are in search of a skilled Help Desk Analyst II to join our team located in HARRISBURG, Pennsylvania. Your role will primarily involve handling help desk requests, managing technology standards, and assisting in staff technology on-boarding. This role offers a contract to permanent employment opportunity.<br><br>Responsibilities:<br>• Efficiently handle helpdesk requests related to macOS, Microsoft365, collaboration software, and presentation systems.<br>• Ensure accurate documentation and resolution of helpdesk system requests.<br>• Manage compliance with security measures, hardware replacement cycles, and software licensing on all organization owned hardware.<br>• Assist with network troubleshooting and contribute to network repair and maintenance.<br>• Deploy computer systems as per requirement.<br>• Maintain technology standards and wiring consistency throughout the office.<br>• Handle internal and external mailing lists.<br>• Support in the management of Microsoft365.<br>• Assist in the on-boarding and training of staff in technology, and manage off-boarding processes.<br>• Regularly review and test backup systems, including data systems and backup generator.<br>• Liaise with PCADV vendors and sub-contractors, and work with vendors on warranty system repairs and new technology implementations.<br>• Participate in PCADV staff meetings and in-service trainings, and attend training on IT topics as needed or assigned. Help Desk Analyst <p>Primary Responsibilities:</p><p><br></p><p>- Create, manage all staff, student and parent accounts for AD login, email, Office 365, Schoology and SIS access.</p><p><br></p><p>- Primary contact for Tier 1 Desktop Support incidents involving accounts, password resets.</p><p><br></p><p>- Maintain accurate monthly inventory counts of all school-owned technology</p><p><br></p><p>- Provide data exports for Annual Mailings</p><p><br></p><p>- On demand tracking of 1:1 devices</p><p><br></p><p>- First tier MDM requests, pushing apps, syncing troubleshooting and repair.</p><p><br></p><p>- Manage and coordinate vendors of warranted items.</p><p><br></p><p>- Troubleshoot and repair user systems with Windows 10, OSX, IOS, Linux, operating systems.</p><p><br></p><p>- Imaging technologies are used regularly</p><p><br></p><p>- Coordinates and completes projects as needed to maintain and support the technical environment.</p><p><br></p><p>- Other projects and tasks as determined by Department needs</p><p><br></p><p>- Document creation and maintenance procedures as needed.</p><p><br></p><p>- Maintain Teacher view of Student Account information</p><p><br></p><p>Technical Skills:</p><p><br></p><p>- 2+ years of experience working with Microsoft Windows 2012 Server, Windows 10, Mac OSX, iOS operating systems.</p><p><br></p><p>- 2+ years of experience with standard best practice imaging techniques</p><p><br></p><p>- Familiarity with basic networking technologies, protocols and web filtering as applied within an education institution</p><p><br></p><p>- Full comprehension of accepted industry standard troubleshooting practices.</p><p><br></p><p>- Proficiency in GAFE products and services</p><p><br></p><p>Position Type: Full-time</p><p><br></p><p>Positions Available:1</p><p><br></p><p>Job Categories:</p><p><br></p><p>Support Staff > Network Services</p><p><br></p><p><br></p><p>Job Requirements</p><p><br></p><p>At least 2 year(s) of relevant experience preferred.</p><p>Associates degree preferred.</p><p>Citizenship, residency or work visa required</p> Help Desk Analyst II <p>We are seeking a highly motivated IT Support Specialist with strong customer-facing skills and a professional demeanor to support both C-suite executives and engineers. The ideal candidate is eager to learn, adaptable, and has experience in the oil and gas industry. This role requires expertise in AWS, Active Directory, O365, and Intune to manage and support IT infrastructure effectively.</p> Helpdesk We are searching for a candidate with 2-3 years’ experience in an IT systems support role who is keen to develop themselves further and is willing to tackle multiple tasks head on in an interesting and unique infrastructure and systems environment. The role requires a good lateral thinker who can provide our employees with a high level of end user support and can equally engage with senior systems engineers and developers to ensure problems are escalated and remediated in a timely manner. The role requires a good level of expertise in Active Directory, O365 services, Microsoft Exchange, Microsoft SCCM (images and deployments), windows desktops/laptop support, Antivirus, privileged admin tools. Limited expertise is required on Horizon VDI environment support and Linux based desktop systems. There is ample opportunity to work on virtualized server environment in support of a large local server farm in support of the senior engineering teams in both a Windows and Linux support capacity.<br>This role is based in our Houston 24/7 forecasting operations center but will additionally be in support of our global employee base to assist remotely in troubleshooting user and system bases issues<br>ESSENTIAL DUTIES AND RESPONSIBILITIES <br>• Answer, resolve or escalate level 1 and level 2 related support requests both local and via global IT helpdesk system<br>• Assist in supporting local and global Operational teams during peak working hours<br>• Perform non ticket related tasks such as new provisioning of employee accounts and deployments of desktops/laptops.<br>• Maintain desktop/laptop images and deployments.<br>• Maintain Asset tracking system.<br>• Assist in managing support contracts for IT related hardware and software<br>• Troubleshooting client/developer issues related to common software and in-house developed software<br>• Engage with consultants to help support ongoing initiatives.<br>Qualifications / Experience<br>• Minimum 2-3 years 1st/2nd line support experience<br>• Microsoft 365 MS-900 fundamentals exam completed or undergoing course.<br>• MCSA is valued, but not required.<br>• Demonstrable Windows Desktop/Laptop OS, MacOS skills<br>• Knowledge as to how DNS, DHCP, TCP/IP functions<br>• Fundamental Network understanding<br>• Experience with Windows Server OS<br>• Candidate must possess excellent written and verbal communications skills<br>Other Requirements<br>• Must hold a valid driver’s license <br>• Positive team player