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252 results for Help Desk Tier 1

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We are offering a contract to hire employment opportunity for a Tier 1 Support | Technical Support | Help Desk role based in West Des Moines, Iowa. As a crucial member of our team, you will be primarily tasked with diagnosing and resolving user concerns, providing remote support, and maintaining accurate documentation. This role is instrumental in delivering exceptional service to our users and maintaining the integrity of our technical operations. Be the first point of contact for our client by fielding technical inquiries, troubleshooting basic issues, and escalating complex problems to higher tiers as needed.

Responsibilities:

• Diagnose and resolve issues related to user concerns effectively and promptly

• Provide remote support to users in remote offices or home office setups

• Accurately document problem resolutions in ticketing systems, knowledge bases, troubleshooting manuals, and procedures

• Actively participate in troubleshooting advanced technical issues within the network and telecommunications environments

• Assist in managing software and workstation image, including the use of image deployment software for workstation imaging tasks

• Ensure tickets are accurately documented and resolved in a timely manner

• Collaborate with team members on assigned projects and work tasks, which may include but are not limited to email, chat, ticketing system, and all applicable queues

• Maintain and update online documentation repository as needed

• Support the team framework established by management in carrying out assigned tasks.

• Must hold a minimum of 3 years of experience in Tier 1 Support, Technical Support, or Help Desk roles.
• Demonstrated proficiency in Comptia, Comptia A+, Comptia Network, Comptia Network+, and Comptia Security+.
• Previous experience in Tier 1 Support is essential.
• Proven ability to work with Ticketing Systems.
• Experience in Password Reset and Basic Network Troubleshooting.
• Skilled in Remote Support and managing Service Desk Tickets.
• Familiarity with handling Support Tickets, Trouble Tickets, and Problem Tickets.
• Excellent problem-solving and communication skills.
• Ability to work in a team-oriented environment and adapt to changing business needs.
• Must be committed to providing exceptional customer service.
• Must have a strong attention to detail and the ability to prioritize tasks.
• Willingness to stay updated with new technologies and industry trends.

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

252 results for Help Desk Tier 1

Tier 1 Support | Technical Support | Help Desk We are offering a contract to hire employment opportunity for a Tier 1 Support | Technical Support | Help Desk role based in West Des Moines, Iowa. As a crucial member of our team, you will be primarily tasked with diagnosing and resolving user concerns, providing remote support, and maintaining accurate documentation. This role is instrumental in delivering exceptional service to our users and maintaining the integrity of our technical operations. Be the first point of contact for our client by fielding technical inquiries, troubleshooting basic issues, and escalating complex problems to higher tiers as needed. Responsibilities: • Diagnose and resolve issues related to user concerns effectively and promptly• Provide remote support to users in remote offices or home office setups• Accurately document problem resolutions in ticketing systems, knowledge bases, troubleshooting manuals, and procedures• Actively participate in troubleshooting advanced technical issues within the network and telecommunications environments• Assist in managing software and workstation image, including the use of image deployment software for workstation imaging tasks• Ensure tickets are accurately documented and resolved in a timely manner• Collaborate with team members on assigned projects and work tasks, which may include but are not limited to email, chat, ticketing system, and all applicable queues• Maintain and update online documentation repository as needed• Support the team framework established by management in carrying out assigned tasks.

Desktop Support Analyst Tier I Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team! As a Tier 1 Helpdesk Analyst, you will be the first point of contact for end-users seeking technical assistance, providing essential support, and ensuring a seamless user experience. This is a contract position that offers an opportunity to work with a respected company. Key Responsibilities:<ol><li>User Support: Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues.</li><li>Ticket Management: Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems.</li><li>Troubleshooting: Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals.</li><li>Password Resets: Assist users with password resets and account access issues, following security protocols and authentication procedures.</li><li>Documentation: Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li>User Training: Provide guidance to end-users on software applications and best practices, helping them become more self-reliant.</li><li>Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution.</li><li>Remote Support: Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required.</li></ol>

Help Desk Analyst II Position: Help Desk Technician -- Direct Hire Permanent Location: Des Moines, IA -- Hybrid Salary: up to $65,000 base plus excellent benefits *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. *** Help Desk Technician – Healthcare Provider Are you ready to make a difference in the healthcare industry while growing your career in IT support? A leading healthcare provider is expanding its IT team and is seeking a Help Desk Technician to manage Tier 1 and Tier 2 support tickets while delivering top-notch customer service in a fast-paced, Microsoft-focused environment. Key Responsibilities: • Diagnose and resolve technical issues related to Microsoft Office 365, Active Directory, and Windows-based tools. • Manage incoming support requests in a ticketing system, ensuring timely and accurate resolutions. • Provide exceptional customer service to end-users, including remote and onsite support. • Troubleshoot system and application errors or inefficiencies with a self-directed and adaptable approach. • Collaborate with IT teams to streamline processes and optimize user experiences. What We’re Looking For: • Proven experience in Help Desk Tier 1 and Tier 2 support roles. • Strong working knowledge of Microsoft environments, including Office 365 and Active Directory. • Skilled in troubleshooting hardware/software issues within a ticket-based workflow. • Exceptional communication and customer service skills. • Self-motivated, adaptable, and capable of working independently in a dynamic setting. *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***

Desktop Support Analyst Tier II Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will play a key role in providing advanced technical support to end-users, troubleshooting complex issues, and ensuring the efficient operation of IT systems. This is a contract position that offers an exciting opportunity to work with a reputable company. Key Responsibilities:<ol><li>Advanced Troubleshooting: Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support.</li><li>Ticket Resolution: Manage escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction.</li><li>User Training: Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency.</li><li>Documentation: Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team.</li><li>Vendor Coordination: Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions.</li><li>Remote Support: Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required.</li><li>Root Cause Analysis: Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence.</li><li>Escalation Management: Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets.</li></ol>

Desktop Support Analyst Tier III Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you will be responsible for resolving highly complex technical issues, providing expert guidance, and ensuring the organization's IT systems operate at peak performance. This is a contract position offering an opportunity to work with a respected company. Key Responsibilities:<ol><li>Advanced Problem Resolution: Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems.</li><li>Escalated Ticket Management: Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction.</li><li>Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems.</li><li>Root Cause Analysis: Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability.</li><li>Documentation and Knowledge Sharing: Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team.</li><li>Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems.</li><li>Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions.</li><li>Performance Optimization: Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs.</li></ol>

Bilingual Help Desk Analyst We are seeking an experienced Bilingual Help Desk Analyst I to join our client's team located in SAINT LOUIS, Missouri! This role provides an opportunity for those passionate about IT and customer service to troubleshoot and resolve Tier 1 and escalated Tier 1.5 tickets linked to hardware, software, and network issues. This contract to permanent employment opportunity offers the chance to work in a dynamic environment where you will be collaborating with other IT staff to identify recurring issues and suggest improvements. ***Bilingual in Spanish, French, or Arabic is a huge plus*** Responsibilities<ul><li> Contribute to user account management, including tasks such as password resets, account provisioning, and access control.</li><li> Support and maintain endpoint security, including antivirus updates and patch management.</li><li> Provide deep diagnostics and resolution for Windows/Mac OS, Office 365, Active Directory, and common business applications.</li><li> Respond to and effectively troubleshoot both Tier 1 and escalated Tier 1.5 tickets related to hardware, software, and network issues.</li><li> Collaborate with IT staff to identify recurring issues and suggest improvement measures.</li><li> Escalate unresolved technical issues to Tier 2 or appropriate teams, ensuring detailed documentation is provided.</li><li> Participate in maintaining and updating the internal knowledge base and documentation.</li><li> Assist in basic system administration tasks such as group policy updates and software installations.</li><li> Provide both remote and occasional on-site support as needed.</li></ul>

Help Desk Analyst Level 1 Help Desk SpecialistLocation: Austin, TXHourly Rate: $24-$27 Hours: 30 hours a week onsite Overview:We are looking for a Level 1 Help Desk Specialist with a mix of technical expertise. This is an excellent opportunity for someone who is ready to grow their technical skills. Responsibilities:<ul><li>Inventory Management </li><li>Active Directory including account creation</li><li>Imaging Computers</li><li>Recycling laptops</li><li>working with a ticketing system</li></ul>

IT Help Desk Technician (Level 1 & 2) Are you passionate about solving IT challenges and delivering exceptional customer service? Do you thrive in a fast-paced environment where you can make an immediate impact? If so, we have the perfect opportunity for you!We are looking for a Help Desk Technician (Level 1 & 2) to join a growing IT consulting team. This Direct Hire/Permanent Placement role is perfect for a go-getter who loves tackling technical issues, working directly with clients, and growing their IT career. What You’ll Do:<ul><li>Handle Level 1 & Level 2 tickets, troubleshooting a wide range of IT issues for clients.</li><li>Deliver an outstanding customer experience, ensuring timely and professional support.</li><li>Work with a variety of technologies, from desktops and networking to cloud-based solutions.</li><li>Collaborate with senior engineers and escalate issues when necessary.</li><li>Learn and grow in a supportive environment with long-term career potential.</li></ul>

Help Desk Analyst Robert Half is searching for a Help Desk Candidate to support a tribal organization based in Warm Springs, Oregon! This candidate will support the environment's day-to-day and handle general software, hardware, network, and system tasks. This position is a contract-to-hire opportunity that is 100% Onsite in Warm Springs, Oregon. Apply today! Location: 100% Onsite to start - Hybrid is possible (2 days telework)Length of assignment: 3-6 months contract through Robert Half and potential to convert. (The team is looking for someone who is interested in the long term)Bonus - $500 Signing Bonus Job duties: <ul><li>Identify and initiate resolutions to user problems and concerns associated with office automation equipment, hardware and software to the users' satisfaction.</li><li>Plan and coordinate the purchase, installation and implementation of office automation hardware and software according to department standards and procedures.</li><li>Maintain software and hardware registration and inventory to provide upgrades as necessary and ensure appropriate security levels are maintained.</li><li>Act as primary interface with equipment vendors and contractors for resolving problems.</li><li>Provide help desk and network support for daily operations.</li></ul>

Help Desk II <ul><li>Provide advanced technical support to resolve hardware, software, and network-related issues escalated from Tier I support.</li><li>Troubleshoot endpoint devices, peripherals, and operating systems in both remote and on-site environments.</li><li>Manage Active Directory, user permissions, and group policy changes.</li><li>Configure and deploy laptops, desktops, and other electronic devices.</li><li>Assist with system integrations, upgrades, and installations.</li><li>Maintain detailed documentation of issues, resolutions, and assets within the ticketing system.</li><li>Train Tier I staff and end-users on technology tools and processes.</li><li>Escalate unresolved issues to senior IT staff or external support teams as needed.</li><li>Monitor IT systems proactively to prevent downtime and ensure optimal performance.</li></ul>

Desktop Support Technician We are offering a permanent employment opportunity for a Desktop Support Technician in Pleasant Hill, Iowa. The role focuses on providing IT support with an emphasis on workstation setup and tier 1& 2 helpdesk support. The successful candidate will be part of a team striving for operational excellence across the organization. Responsibilities: • Set up, deploy, and configure desktops, laptops, monitors, and associated hardware while ensuring compliance with organizational standards. • Provide tier 2 support for technical issues that have been escalated from tier 1, ensuring prompt identification and resolution of problems. • Install, update, and patch operating systems and software applications. • Collaborate with other IT team members or external vendors to resolve complex or high-priority issues. • Customize system settings and profiles to meet the requirements of individual users or departments. • Deliver technical assistance to employees and educate them on IT best practices, including security protocols, system capabilities, and troubleshooting basic issues. • Maintain accurate documentation of workstation setups, configurations, and issue resolutions. • Track and manage IT assets, including hardware and software inventory, ensuring proper allocation and lifecycle management. • Assist in routine maintenance tasks, such as hardware diagnostics, updates, and backups, to ensure system reliability and uptime. • Monitor workstation performance and trends, identifying opportunities for improvements and efficiency gains.

Help Desk Analyst I We are offering a long term contract employment opportunity for a Help Desk Analyst I in Los Angeles, California. This role is within the tech industry, where you will be actively involved in providing support in a dynamic and fast-paced environment. Responsibilities: • Setting up audio-visual equipment in auditoriums and classrooms • Managing assets which include collecting, assigning, and distributing laptops/devices • Familiarizing with and utilizing Google Workspace • Providing support during on-campus events • Handling common tickets such as wifi connectivity issues, minor hardware repairs, and troubleshooting project issues • Assisting in the refresh of MacBook devices • Participating in MDM training and implementation • Carrying out light hardware repairs • Moving and handling equipment such as boxes, projectors, and laptops.

System/Network Administrator Robert Half is searching for a Tier II IT Support Specialist to support a client in a dynamic and fast-paced environment where technical expertise and problem-solving skills are essential. In this role, you will provide both Tier 1 and Tier 2 support, manage help desk tickets, troubleshoot IT issues, and assist with maintaining the organization’s technology infrastructure. This is a great opportunity for a proactive professional who thrives in a hands-on role and enjoys delivering top-notch technical support. Position Overview<ul><li>Employment Type: Contract-to-hire (W2)</li><li>Location: 100% onsite in Seattle, WA</li><li>Schedule: Monday - Friday, 8 AM - 5 PM</li></ul> Key Responsibilities:<ul><li>Provide end-user technical support, diagnosing and resolving hardware, software, and network-related issues.</li><li>Monitor and manage the IT ticketing system, ensuring timely resolution and accurate documentation.</li><li>Support virtualized environments using Citrix, Azure, VMware, and Hyper-V.</li><li>Administer Windows 11 and Microsoft 365, ensuring smooth system operations.</li><li>Manage Active Directory and Group Policy Objects (GPO) to control user access and security settings.</li><li>Perform maintenance, upgrades, and troubleshooting on Windows Server. </li><li>Assist in strengthening network security, including user access management and threat mitigation.</li><li>Handle basic networking tasks, such as IP address assignments, VPN setup, and network configurations.</li></ul>

Help Desk Analyst II We are seeking a Help Desk Analyst II to join our team located in Rochester Hills, Michigan. As a Help Desk Analyst II, you'll play a crucial role in providing end-user support, managing hardware and software issues, as well as handling network troubleshooting tasks. This role offers a contract to permanent employment opportunity. Responsibilities: • Provide top-tier help desk and end-user support, ensuring efficient resolution of all queries. • Conduct basic troubleshooting for Windows operating systems to maintain smooth operation. • Manage password reset tasks for both Windows and IBM series systems. • Monitor the distribution center to ensure all systems are functioning optimally. • Handle deployments and configuration management tasks efficiently. • Facilitate the migration of our email server to cloud technologies, ensuring minimal disruption to services. • Address hardware and software connectivity issues promptly and effectively. • Utilize knowledge of Cisco Technologies and Active Directory in daily tasks. • Carry out basic network troubleshooting to maintain network stability and performance.

Technical Help Desk 1 We are offering a long-term contract employment opportunity for a Technical Help Desk 1 role in Menomonee Falls, Wisconsin. The primary function of this role is to provide technical assistance to computer system users remotely or over the telephone. Responsibilities: • Provide technical assistance and support to users, resolving lower complexity issues. • Communicate with users to identify and troubleshoot computer problems. • Operate computer software such as configuration management software, desktop communications software, operating system software, and internet directory services software. • Use technical manuals and conduct computer diagnostics to investigate and rectify issues. • Maintain records of daily data communication transactions, problems, remedial actions taken, or installation activities. • Install software or perform hardware testing remotely. • Demonstrate strong interpersonal skills and customer service abilities. • Utilize problem-solving skills to manage time effectively and work independently. • Ensure accurate operation of electronic equipment, computer hardware, and software. • Answer user inquiries regarding computer software or hardware operation.

Help Desk Analyst Alright, buckle up, tech enthusiasts! We're on the hunt for a Help Desk Analyst to supercharge our team in sunny Jacksonville, Florida! If you're passionate about solving tech puzzles and making end-users smile, this is YOUR moment! Imagine being the hero who swoops in to save the day, providing top-tier end-user support that leaves everyone saying "WOW!" You'll be the maestro, orchestrating service requests and incidents, ensuring they land in the right hands within our IT support teams. We're talking about being a vital part of a dynamic Service Desk Team, where your contributions directly fuel our collective success!But wait, there's more! You'll be diving into the exciting world of wielding your tech prowess to keep our tools, applications, and systems running smoothly. Think Apple and PC endpoint deployment and support – you'll be the wizard behind the scenes, ensuring everything is seamless and efficient. Here's a taste of the adventure that awaits:<ul><li>Become a Support Superhero! Deliver dazzling, high-quality end-user support, crushing incidents and requests with style!</li><li>Be the Routing Rockstar! Direct service requests and incidents like a pro, ensuring they reach the right IT support teams with lightning speed!</li><li>Champion Integrity! Uphold IT and company policies, safeguarding our stellar reputation!</li><li>Collaborate and Conquer! Team up with IT and business units to deliver amazing services and solutions!</li><li>Embrace New Horizons! Seize opportunities to add value and contribute to our epic growth journey!</li><li>Stay Ahead of the Curve! Dive into the latest tech trends, experiment with cutting-edge technologies, and join vibrant tech communities!</li><li>Fuel Innovation! Spark creativity, implement game-changing technologies, and foster a culture of teamwork, self-organization, and diversity!</li><li>Communicate with Clarity! Keep everyone in the loop with clear and concise updates, ensuring transparency every step of the way!</li><li>Optimize and Excel! Continuously improve processes and systems, delivering top-notch solutions to our awesome users and partners!</li><li>Master the Tech Realm! Administer and maintain our vital IT End User Services tools, applications, and systems, including Apple & PC endpoint deployment and support!</li></ul>If you're ready to unleash your tech talents and make a real impact, join us on this exhilarating adventure! Let's build the future of IT together!

Help Desk Analyst I We are offering a long-term contract employment opportunity for a Help Desk Analyst I in Waterford, Michigan. As a Help Desk Analyst I, you will be primarily responsible for providing basic L1 Helpdesk Support and managing various tasks such as triaging incoming messages, device setup, and end-user support. Your role will also involve working with Microsoft Teams, O365, and other hardware and software tools. Responsibilities: • Provide Level 1 helpdesk support to troubleshoot and resolve technical issues.• Triage incoming messages to identify, categorize, and prioritize issues.• Set up devices such as computers, printers, and phones for end users.• Assist in password resets and Windows updates to ensure smooth operations.• Offer end-user support through various channels including call, phone, email, and in-person.• Utilize Microsoft Teams and O365 for communication and task management.• Perform basic hardware and software printer and phone support.• Manage tickets in the system, ensuring prompt and accurate resolution of issues.• Oversee inventory and asset management to maintain accurate records.• Demonstrate strong organizational skills and customer service abilities in all interactions.

Tech Support Specialist We are offering a short term contract employment opportunity for a Tech Support Specialist in HAMMOND RANCH, California. In this role, you will be required to provide Tier 1 support to our customers, ensuring the swift resolution of any technical issues they may be experiencing. You will need to be highly organized and meticulous, as you will be responsible for maintaining customer records and processing applications. Responsibilities: • Address and resolve customer technical issues promptly and effectively. • Offer Tier 1 support to customers, ensuring a high level of customer satisfaction. • Accurately process customer applications. • Maintain comprehensive and accurate customer records. • Monitor customer accounts and respond appropriately to any issues.

Help Desk Analyst We are offering an exciting opportunity for a Help Desk Analyst in Hartford County, Connecticut. This role operates within the tech industry, providing crucial assistance to our team and clients. As a Help Desk Analyst, you will be at the forefront of our operations, managing and resolving various technical issues. Responsibilities:• Addressing user tickets regarding hardware, software, and networking• Walking customers through installing applications and computer peripherals• Assisting with navigating around application menus• Utilize your knowledge of Android Development to troubleshoot and solve issues• Guiding users with simple, step-by-step instructions• Conducting remote troubleshooting• Test alternative pathways until you resolve an issue• Customize desktop applications to meet user needs• Record technical issues and solutions in logs• Direct unresolved issues to the next level of support personnel• Follow up with clients to ensure their systems are functional• Report customer feedback and potential product requests• Help create technical documentation and manuals.

Help Desk Analyst III We are in search of a Help Desk Analyst III to join our team in Pittsburgh, Pennsylvania. This role is vital to our Information Technology industry, offering a long term contract employment opportunity. The successful candidate will be instrumental in providing multi-tier technical support, resolving complex issues, and ensuring excellent customer service. Responsibilities: • Help in troubleshooting and resolving complex technical issues. • Offer excellent customer service and communication to all users. • Undertake configuration and troubleshooting of network systems. • Utilize Citrix Technologies, Database, EO/IR systems, Lotus Notes, and Microsoft in daily operations. • Maintain and manage Windows Server, Active Directory, and Office 365. • Take charge of Deskside Support and Desktop Hardware. • Perform advanced desktop support, networking, and system administration duties. • Adhere to Configuration Management best practices. • Continuously update and maintain accurate customer credit records. • Efficiently process customer credit applications.

Desktop Support Analyst Position: Desktop Support Analyst -- Direct Hire Permanent Location: Des Moines, IA --- Hybrid Salary: up to $70,000 base annual salary plus excellent benefits *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. *** Desktop Support Analyst – Healthcare Provider Are you an experienced IT professional ready to take your skills to the next level? A growing healthcare provider with ambitious initiatives is seeking a Desktop Support Analyst to tackle Help Desk Tier 3 tickets, troubleshoot network and system issues, and ensure seamless technology operations within a Microsoft-centric environment. Key Responsibilities: • Resolve complex Tier 3 support tickets involving Microsoft Office 365, Active Directory, and Windows-based applications. • Investigate and troubleshoot initial network and systems issues, escalating when necessary. • Administer and manage ticketing systems, ensuring high-quality service delivery. • Collaborate with IT teams on network and system administration initiatives. • Provide exceptional customer service while supporting end-users in a fast-paced environment. • Adapt and self-direct workflows to meet evolving organizational needs. What We’re Looking For: • Strong technical expertise in Microsoft environments, including Office 365 and Active Directory. • Experience with Tier 3-level troubleshooting and support. • Familiarity with network administration and system administration concepts. • Proficiency in diagnosing and resolving hardware/software issues. • Excellent communication and customer service skills. • Self-motivated, adaptable, and resourceful in managing competing priorities. *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***

Help Desk Analyst III We are offering an engaging opportunity for a Help Desk Analyst III in Jacksonville, Florida. The role entails taking care of customer inquiries, maintaining accurate records, and processing applications while working in a dynamic environment. The employment opportunity is contract to permanent position. Responsibilities: • Handle the process of onboarding new team members, including processing forms and submitting PC requests for imaging and deployment • Manage exits by disabling accounts, coordinating equipment retrieval, and consulting managers about access • Take responsibility for Cell Phone Fleet Management, including handling phone orders and replacements • Oversee Printer Fleet Management, which involves managing requests for new equipment and replacements • Organize and manage tickets, dividing work into specific priorities and addressing issues of varying complexity promptly • Communicate effectively with associates for clarification or updates • Prioritize simpler issues, while delegating more time-intensive tasks to appropriate team members • Escalate complex issues to Tier 2/3 support teams when necessary • Monitor and manage the ticket queue regularly • Oversee software installation through Intune, and manage the transition of Intune software • Handle the process of exits and retrieval of assets by communicating with people and ensuring the process is followed.

Help Desk Analyst We are offering a long-term contract employment opportunity for a Help Desk Analyst in the healthcare, hospitals, and social assistance industry located in Philadelphia, Pennsylvania. As a Help Desk Analyst, you will be responsible for supporting users across the health system, managing patient portal issues, and ensuring a high level of customer service. Responsibilities: • Address user issues across all departments within the health system, including corporate and hospital departments. • Provide support to the patient portal, including password resets and navigation assistance. • Uphold the health system's "patient first" motto in all interactions and services. • Apply your customer service experience from diverse backgrounds to enhance user satisfaction. • Handle all communication over the phone, providing efficient and effective solutions to user inquiries. • Manage your schedule to ensure availability during required hours. • Utilize your technical skills, including Microsoft, Microsoft Access, Active Directory, Configuration Management, and Connectivity, to resolve issues and maintain system efficiency. • Demonstrate an outgoing personality and comfort in speaking with people, contributing to a positive work environment and user experience.

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Technology Doesn't Change the World, People Do.®

252 results for Help Desk Tier 1

Technology Doesn't Change the World, People Do.^®