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    301 results for Help Desk Tier 1

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    Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first point of contact for end-users seeking technical assistance, providing essential support and ensuring a seamless user experience. This is a contract position that offers an opportunity to work with a respected company.


    Key Responsibilities:

    1. User Support: Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues.
    2. Ticket Management: Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems.
    3. Troubleshooting: Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals.
    4. Password Resets: Assist users with password resets and account access issues, following security protocols and authentication procedures.
    5. Documentation: Maintain detailed records of support requests, resolutions, and common issues for future reference.
    6. User Training: Provide guidance to end-users on software applications and best practices, helping them become more self-reliant.
    7. Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution.
    8. Remote Support: Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required.


    Qualifications:

    • Prior experience in a Tier 1 helpdesk or technical support role is beneficial but not mandatory.
    • Strong communication and customer service skills.
    • Basic understanding of desktop operating systems (e.g., Windows, macOS) and common software applications.
    • Proficiency in troubleshooting and problem-solving.
    • Excellent interpersonal skills and a customer-oriented approach.
    • IT-related certifications (e.g., CompTIA A+) are a plus.
    • Ability to follow processes and procedures while adapting to changing user needs.


    Technology Doesn't Change the World, People Do.®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

    Help Desk Tier 1 Jobs

    Help Desk Analyst Tier I <p>Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first point of contact for end-users seeking technical assistance, providing essential support and ensuring a seamless user experience. This is a contract position that offers an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>User Support:</strong> Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues.</li><li><strong>Ticket Management:</strong> Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems.</li><li><strong>Troubleshooting:</strong> Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals.</li><li><strong>Password Resets:</strong> Assist users with password resets and account access issues, following security protocols and authentication procedures.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>User Training:</strong> Provide guidance to end-users on software applications and best practices, helping them become more self-reliant.</li><li><strong>Escalation:</strong> Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution.</li><li><strong>Remote Support:</strong> Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required.</li></ol><p><br></p> Tier 1 Support | Technical Support | Help Desk <p>We are offering a contract to hire employment opportunity for a Tier 1 Support | Technical Support | Help Desk role based in West Des Moines, Iowa. As a crucial member of our team, you will be primarily tasked with diagnosing and resolving user concerns, providing remote support, and maintaining accurate documentation. This role is instrumental in delivering exceptional service to our users and maintaining the integrity of our technical operations. Be the first point of contact for our client by fielding technical inquiries, troubleshooting basic issues, and escalating complex problems to higher tiers as needed. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Diagnose and resolve issues related to user concerns effectively and promptly</p><p>• Provide remote support to users in remote offices or home office setups</p><p>• Accurately document problem resolutions in ticketing systems, knowledge bases, troubleshooting manuals, and procedures</p><p>• Actively participate in troubleshooting advanced technical issues within the network and telecommunications environments</p><p>• Assist in managing software and workstation image, including the use of image deployment software for workstation imaging tasks</p><p>• Ensure tickets are accurately documented and resolved in a timely manner</p><p>• Collaborate with team members on assigned projects and work tasks, which may include but are not limited to email, chat, ticketing system, and all applicable queues</p><p>• Maintain and update online documentation repository as needed</p><p>• Support the team framework established by management in carrying out assigned tasks.</p> Help desk Tier 1 <p>Help Desk Support Level 1</p><p><strong>Job Summary:</strong></p><p>The <strong>Help Desk Support Level 1</strong> is responsible for providing first-line technical support to end-users by diagnosing and resolving basic IT issues. This role involves troubleshooting hardware, software, and network-related problems, as well as escalating more complex issues to higher-level support teams when necessary.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the first point of contact for IT support via phone, email, or ticketing system.</li><li>Diagnose and resolve basic technical issues related to software, hardware, and network connectivity.</li><li>Assist users with password resets, software installations, and system access issues.</li><li>Document and track issues, resolutions, and user interactions in the ticketing system.</li><li>Escalate complex technical problems to Level 2 or Level 3 support as needed.</li><li>Provide guidance to users on IT policies, security best practices, and software usage.</li><li>Set up and configure workstations, peripherals, and basic network connections.</li><li>Maintain an up-to-date knowledge base of common technical issues and solutions.</li><li>Ensure timely follow-ups and resolution of support tickets.</li></ul><p><br></p> Help Desk Analyst Tier III <p>Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you will be responsible for resolving highly complex technical issues, providing expert guidance, and ensuring the organization's IT systems operate at peak performance. This is a contract position offering an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Problem Resolution:</strong> Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems.</li><li><strong>Escalated Ticket Management:</strong> Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction.</li><li><strong>Technical Leadership:</strong> Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability.</li><li><strong>Documentation and Knowledge Sharing:</strong> Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team.</li><li><strong>Collaboration with Other Teams:</strong> Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems.</li><li><strong>Vendor Coordination:</strong> Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions.</li><li><strong>Performance Optimization:</strong> Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs.</li></ol><p><br></p> Help Desk Analyst Tier II <p>Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will play a key role in providing advanced technical support to end-users, troubleshooting complex issues, and ensuring the efficient operation of IT systems. This is a contract position that offers an exciting opportunity to work with a reputable company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Troubleshooting:</strong> Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support.</li><li><strong>Ticket Resolution:</strong> Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction.</li><li><strong>User Training:</strong> Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team.</li><li><strong>Vendor Coordination:</strong> Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions.</li><li><strong>Remote Support:</strong> Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence.</li><li><strong>Escalation Management:</strong> Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets.</li></ol><p><br></p> Help Desk Analyst <p>Robert Half is seeking a qualified Tier 1 IT Support Analyst to join a Boston-based investment management firm, offering support across a range of hardware and software systems within their investment management firm. This role involves providing first level technical IT support to users, troubleshooting issues, and offering solutions under tight deadlines within the financial industry.</p><p>Key Responsibilities:</p><ol><li>Provide rapid resolution to end-users IT related issues via email, telephone, self-service requests, and in-person interactions.</li><li>Ensure efficient and effective management of incidents via a ticket systems.</li><li>Use Office 365, OneDrive, VPN’s, and basic networking to facilitate effective end-user support.</li><li>Collaborate with IT teams and management to develop and maintain supporting documentation for applications and processes.</li><li>Use Microsoft HyperV, Jamf for MacOS support, Windows PowerShell, and Linux/Mac command line tools in daily operations.</li><li>Participate in training sessions and individual learning to stay updated with the latest IT trends and technologies.</li></ol> Help Desk Analyst II <p><strong>Job Title:</strong> Desktop Support Specialist</p><p><strong>Location:</strong> West Los Angeles, CA</p><p><strong>Salary:</strong> Up to $80,000 per year</p><p><strong>About the Firm:</strong></p><p>Join a prestigious California-based transactional real estate law firm with 250 end users across three locations. This firm is known for its commitment to excellence and innovation in legal services, offering a collaborative and professional work environment.</p><p><strong>Job Overview:</strong></p><p>We are seeking a highly skilled and customer-focused <strong>Desktop Support Specialist</strong> to join our IT team. The ideal candidate will have a strong technical background, excellent communication skills, and a VIP-level "white glove" service mindset. This role involves supporting end-users, managing document management systems, and collaborating with the Tech Trainer to ensure users are proficient in legal software and tools.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide Tier 1 and Tier 2 support to end-users, resolving technical issues efficiently.</li><li>Manage and troubleshoot Office365, Active Directory, Windows, Zoom, and Teams environments.</li><li>Support and maintain iManage and other relevant legal or trial software applications.</li><li>Work closely with the Tech Trainer to deliver training and ensure users are proficient with legal software tools.</li><li>Recommend and present potential upgrades or new applications to stakeholders.</li><li>Assist with SCCM management (a plus) and other IT tools as needed.</li><li>Deliver white-glove service to VIPs and stakeholders, ensuring an exceptional user experience.</li></ul><p>For immediate consideration, direct message Reid Gormly on LinkedIn and Apply Now!</p><p><br></p> Help Desk <p>We are seeking an experienced <strong>Help Desk Analyst</strong> with 2+ years of experience in technical support, specifically within the legal industry in the Houston area. The ideal candidate will have experience supporting enterprise-level applications and technologies commonly used in law firms, including iManage document management systems. You’ll be the first line of support, troubleshooting hardware and software issues, assisting end-users, and resolving technical concerns with a focus on efficiency and professionalism.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide Tier 1 and Tier 2 help desk support to end-users, addressing technical issues related to hardware, software, and network systems.</li><li>Support and troubleshoot iManage document management systems, ensuring seamless performance and user satisfaction.</li><li>Respond promptly to service requests via phone, email, and ticketing systems, ensuring all end-user needs are met in a timely manner.</li><li>Assist in configuring and maintaining end-user devices such as desktops, laptops, and printers.</li><li>Work collaboratively with IT teams to escalate and resolve advanced technical issues.</li><li>Deliver training and guidance on legal-specific programs and applications to end-users as needed.</li><li>Maintain thorough documentation of technical resolutions, FAQs, and procedural guides.</li></ul><p>Apply today to learn more about this exciting opportunity!</p> Help Desk Analyst I <p>Primary Responsibilities:</p><p>- Create, manage all staff, student and parent accounts for AD login, email, Office 365, Schoology and SIS access.</p><p>- Primary contact for Tier 1 Desktop Support incidents involving accounts, password resets.</p><p>- Maintain accurate monthly inventory counts of all school-owned technology</p><p>- Provide data exports for Annual Mailings</p><p>- On demand tracking of 1:1 devices</p><p>- First tier MDM requests, pushing apps, syncing troubleshooting and repair.</p><p>- Manage and coordinate vendors of warranted items.</p><p>- Troubleshoot and repair user systems with Windows 10, OSX, IOS, Linux, operating systems.</p><p>- Imaging technologies are used regularly</p><p>- Coordinates and completes projects as needed to maintain and support the technical environment.</p><p>- Other projects and tasks as determined by Department needs</p><p>- Document creation and maintenance procedures as needed.</p><p>- Maintain Teacher view of Student Account information</p><p>Technical Skills:</p><p>- 2+ years of experience working with Microsoft Windows 2012 Server, Windows 10, Mac OSX, iOS operating systems.</p><p>- 2+ years of experience with standard best practice imaging techniques</p><p>- Familiarity with basic networking technologies, protocols and web filtering as applied within an education institution</p><p>- Full comprehension of accepted industry standard troubleshooting practices.</p><p>- Proficiency in GAFE products and services</p><p>Position Type:Full-time</p><p>Positions Available:1</p><p>Job Categories:</p><p>Support Staff > Network Services</p><p><br></p><p>Job Requirements</p><p>A+, Net+ certifications preferred but not required.</p><p>At least 2 year(s) of relevant experience preferred.</p><p>Bachelor degree preferred.</p><p>Citizenship, residency or work visa required</p> Help Desk Technician Level 1 <p>We are offering an exciting opportunity for a Help Desk Technician Level 1 to join our team in Canby, Oregon. In this role, you will be tasked with managing client needs, providing guidance, and resolving technical issues. You will be part of a friendly, busy team where your excellent customer service and communication skills will be greatly valued. </p><p><br></p><p>Responsibilities:</p><p>• Provide assistance to users and manage ticketing for technical issues</p><p>• Manage and perform hardware and software troubleshooting</p><p>• Maintain and manage antivirus, backups, remote desktop, and RMMs</p><p>• Handle basic networking tasks, including work with firewalls, routers, and switches</p><p>• Utilize Microsoft O365 and Windows in daily operations</p><p>• Work in multi-user technology environments and manage VOIP phones</p><p><br></p><p>Opportunities to obtain major certifications </p><p>Onsite in Canby, OR</p><p>Salary range: $45,000 - $55,000 depending on experience</p><p>Bonus: Base + Bonuses at 3-X W2 at 15%</p><p><br></p><p>Benefits: Health / Dental: Enroll after 90 days</p><p>6 paid holidays</p><p>Accrued paid vacation: Year 1 = 40 hours, year 2 = 80 hours, year 3 = 120 hours, year 4+ = 160 hours</p><p>Accrued sick leave: Accrue one hour of paid sick leave for every 30 hours worked</p><p>After 90 days eligible, to participate in the Company’s SIMPLE IRA plan: 3% match</p> Help Desk Analyst <p>Primary Responsibilities:</p><p><br></p><p>- Create, manage all staff, student and parent accounts for AD login, email, Office 365, Schoology and SIS access.</p><p><br></p><p>- Primary contact for Tier 1 Desktop Support incidents involving accounts, password resets.</p><p><br></p><p>- Maintain accurate monthly inventory counts of all school-owned technology</p><p><br></p><p>- Provide data exports for Annual Mailings</p><p><br></p><p>- On demand tracking of 1:1 devices</p><p><br></p><p>- First tier MDM requests, pushing apps, syncing troubleshooting and repair.</p><p><br></p><p>- Manage and coordinate vendors of warranted items.</p><p><br></p><p>- Troubleshoot and repair user systems with Windows 10, OSX, IOS, Linux, operating systems.</p><p><br></p><p>- Imaging technologies are used regularly</p><p><br></p><p>- Coordinates and completes projects as needed to maintain and support the technical environment.</p><p><br></p><p>- Other projects and tasks as determined by Department needs</p><p><br></p><p>- Document creation and maintenance procedures as needed.</p><p><br></p><p>- Maintain Teacher view of Student Account information</p><p><br></p><p>Technical Skills:</p><p><br></p><p>- 2+ years of experience working with Microsoft Windows 2012 Server, Windows 10, Mac OSX, iOS operating systems.</p><p><br></p><p>- 2+ years of experience with standard best practice imaging techniques</p><p><br></p><p>- Familiarity with basic networking technologies, protocols and web filtering as applied within an education institution</p><p><br></p><p>- Full comprehension of accepted industry standard troubleshooting practices.</p><p><br></p><p>- Proficiency in GAFE products and services</p><p><br></p><p>Position Type: Full-time</p><p><br></p><p>Positions Available:1</p><p><br></p><p>Job Categories:</p><p><br></p><p>Support Staff > Network Services</p><p><br></p><p><br></p><p>Job Requirements</p><p><br></p><p>At least 2 year(s) of relevant experience preferred.</p><p>Associates degree preferred.</p><p>Citizenship, residency or work visa required</p> Help Desk Analyst I We are offering a long-term contract employment opportunity for a Help Desk Analyst I in the Energy/Natural Resources industry, located in Houston, Texas. As a Help Desk Analyst I, you'll be providing remote support in a call center environment and working with an international team providing 24/7 assistance. You will be handling a high volume of tickets daily and supporting various sites.<br><br>Responsibilities:<br><br>• Provide tier one support in a call center setting, addressing and resolving issues remotely.<br>• Handle a high volume of tickets daily, ensuring all customer inquiries are resolved efficiently.<br>• Collaborate with an international team to provide round-the-clock support.<br>• Use Confluence for documentation purposes, maintaining accurate and comprehensive records.<br>• Continually develop skills and knowledge within the role, with the opportunity to engage with a variety of tasks.<br>• Utilize Microsoft and Active Directory tools effectively.<br>• Maintain and troubleshoot computer hardware as necessary.<br>• Work various shifts to ensure constant coverage and support.<br>• Prioritize tasks effectively to manage workload and meet deadlines.<br>• Uphold a detail-oriented and positive culture within the team. Help Desk Technician Level 1 <p>We are looking for a Help Desk Technician Level 1 in Longview, Washington to join our friendly, busy team. This role is vital in managing client needs and providing strong guidance when necessary. The ideal candidate will be eager to learn and have excellent customer service and communication skills.</p><p><br></p><p>• Base level user support and ticketing triage to assist with technical issues</p><p>• Troubleshooting hardware and software</p><p>• Antivirus, Backups, RMMs, remote desktop</p><p>• Basic experience with networking, firewalls, routers, and switches</p><p>• Microsoft O365 and Windows</p><p>• Multi user technology environments, VOIP phones</p><p><br></p><p>Opportunities to obtain IT certifications</p><p><br></p><p>Onsite in Longview, WA</p><p>Salary range: $45,000 - $55,000 depending on experience</p><p>Bonus: Base + Bonuses at 3-X W2 at 15%</p><p><br></p><p>Benefits: Health / Dental: Enroll after 90 days</p><p>6 paid holidays</p><p>Accrued paid vacation: Year 1 = 40 hours, year 2 = 80 hours, year 3 = 120 hours, year 4+ = 160 hours</p><p>Accrued sick leave: Accrue one hour of paid sick leave for every 30 hours worked</p><p>After 90 days eligible, to participate in the Company’s SIMPLE IRA plan: 3% match</p> Help Desk Analyst <p><strong>Level 1 Help Desk Specialist</strong></p><p><strong>Location:</strong> <strong>Austin, TX</strong></p><p><strong>Hourly Rate:</strong> <strong>$24-$27 </strong></p><p><strong>Hours:</strong> <strong>30 hours a week onsite</strong></p><p><strong> </strong></p><p><strong>Overview:</strong></p><p>We are looking for a  Level 1 Help Desk Specialist with a mix of technical expertise. This is an excellent opportunity for someone who is ready to grow their technical skills.</p><p><strong> </strong></p><p><strong>Responsibilities:</strong></p><ul><li>Inventory Management </li><li>Active Directory including account creation</li><li>Imaging Computers</li><li>Recycling laptops</li><li>working with a ticketing system</li></ul><p><br></p> Help Desk Analyst We are seeking a motivated Help Desk Analyst with 1-2 years of experience troubleshooting hardware and software issues to join our dynamic team. This is a contract to permanent permanent opportunity. Key Responsibilities: Provide technical support for hardware and software issues via phone, email, and remote support tools Perform password resets and user management tasks in Active Directory Troubleshoot and resolve issues related to operating systems, software applications, and network connectivity Document and track support tickets and resolutions in the help desk system IT Support Under general supervision, in an in-bound call center environment, User Support Specialists provide technical software problem resolution to end users through troubleshooting and step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, fixing application error messages, assisting with application support and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, detail oriented manner. <br> In this position you will be responsible for mobile device management of 50 iPhones, iPads, Apple TVs, and other tablets, setting up laptops, PC’s and other computing equipment, testing and programming home audio systems, maintaining over 20 Access Points for a large Wi-Fi network, testing and programming home audio systems, setting up and testing surveillance equipment, and installing car dashboard cams. Help Desk Technician <p>Robert Half is searching for a <strong>Help Desk Technician</strong> to support a tribal organization in <strong>Warm Springs, Oregon.</strong> This Help Desk Technician will assist a small team with troubleshooting hardware and common technical issues. This position is <strong>100% Onsite </strong>and is a temporary contract <strong>(3-6 months) with the potential to convert.</strong> <u>Apply today!</u></p><p><br></p><p><strong>$1000 Signing Bonus </strong></p><p><br></p><p><strong><u>Job duties: </u></strong></p><ul><li>Identify and initiate resolutions to user problems and concerns associated with office automation equipment, hardware and software to the users' satisfaction.</li><li>Plan and coordinate the purchase, installation and implementation of office automation hardware and software according to department standards and procedures.</li><li>Maintain software and hardware registration and inventory to provide upgrades as necessary and ensure appropriate security levels are maintained.</li><li>Act as primary interface with equipment vendors and contractors for resolving problems.</li><li>Provide help desk and network support for daily operations.</li></ul><p><br></p> Help Desk <p>For immediate consideration please email Ed Vitela</p><p><br></p><p><strong>Job Summary:</strong> We are seeking a skilled and customer-focused Help Desk 2 professional with experience in providing technical support within professional services environments. This role involves assisting clients with technical issues, troubleshooting software and hardware problems, and providing solutions to ensure seamless IT operations. The ideal candidate will have excellent communication skills, the ability to work effectively in a fast-paced setting, and experience supporting professional services software or applications.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide second-tier technical support to end-users, addressing software, hardware, and network-related issues.</li><li>Troubleshoot and resolve complex technical problems, escalating to senior staff as necessary.</li><li>Assist clients with professional services software, ensuring optimal functionality and performance.</li><li>Document and track service requests, ensuring timely resolution and customer satisfaction.</li><li>Collaborate with cross-functional teams to ensure issues are properly diagnosed and addressed.</li><li>Offer training and guidance to end-users to maximize the use of supported technologies.</li><li>Maintain up-to-date knowledge of relevant products and services.</li></ul> IT Support Specialist II <p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>Robert Half is currently seeking an IT Support Specialist II for a client located in Century City, CA. IT Support Specialist II will be responsible for troubleshooting, supporting, managing and maintaining systems operations, working with Active Directory, Azure, tier II/III requests, O365, providing white-glove support for a fast-paced environment. </p> Help Desk Analyst I <p>The Help Desk Technician provides first-line technical support to end-users of computer systems and peripherals in a Windows environment. This role requires strong problem-solving and communication skills to diagnose and resolve technical issues efficiently and effectively.</p><p><br></p><p>Essential Duties and Responsibilities:</p><p><br></p><p>Provide technical support:</p><p>Respond to incoming support requests via phone, email, and chat.</p><p>Diagnose and troubleshoot common hardware and software issues.</p><p>Install, configure, and troubleshoot Windows operating systems and applications.</p><p>Resolve basic network connectivity problems.</p><p>Assist users with password resets and account lockout issues.</p><p>Provide remote support to users as needed.</p><p>Hardware and software support:</p><p>Troubleshoot and resolve issues with printers, scanners, and other peripherals.</p><p>Install and configure software applications.</p><p>Perform basic hardware upgrades and replacements.</p><p>Incident management:</p><p>Document all support incidents in the ticketing system.</p><p>Track and monitor the resolution of support tickets.</p><p>Escalate complex issues to senior technicians or engineers as needed.</p><p>User training and education:</p><p>Provide basic end-user training on computer hardware and software.</p><p>Create and maintain knowledge base articles and other documentation.</p><p>Maintain a clean and organized work environment.</p><p><br></p><p>Qualifications:</p><p><br></p><p>Education: High school diploma or equivalent. Associate's degree in Information Technology or a related field preferred.</p><p>Experience: 1-2 years of experience in a help desk or technical support role.</p><p>Technical Skills:</p><p>Strong knowledge of Windows operating systems.</p><p>Experience with common desktop applications (e.g., Microsoft Office Suite).</p><p>Basic understanding of networking concepts.</p><p>Experience with remote support tools.</p><p>Experience with ticketing systems.</p> Help Desk Tier 2 <p><strong>*** For immediate and confidential consideration, please send a message to BRADLEY CHRISTENSEN on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***</strong></p><p> </p><p>Robert Half is looking for multiple <strong>IT INFRASTRUCTURE SUPPORT ANALYST </strong>professionals for a permanent direct hire full time position <strong>ON-SITE IN QUAD CITIES AREA</strong>. The position is <strong>ON-SITE IN QUAD CITIES AREA</strong>. This individual will work for a small to medium sized client company who is a leader in their space.  The ideal candidate will have a history of showing initiative in their work, history of being very organized and strong attention to detail. Being someone who has strong communication and is diligent in documentation will standout. </p><p> </p><p>In this role you will apply your array of IT Infrastructure support and trouble-shooting skills ranging from desktop, hardware, software, and basic network connectivity issues. This is a tremendous opportunity to continue to grow your IT career, learn more, be supported and obtain excellent compensation + full benefits. This position is core business hours, Monday thru Friday.</p><p><br></p><p>It is a perfect time to bring your expertise to this <strong>IT INFRASTRUCTURE SUPPORT ANALYST - ON-SITE QUAD CITIES AREA </strong>position at this growing company. You will be a part of a thriving and stable organization and have the opportunity advancement and growth. Exceptional benefits!</p><p> </p> Help Desk Analyst II We are offering a long term contract employment opportunity for a Help Desk Analyst II in the detail oriented services industry. The role is based in Houston, Texas, and the successful candidate will be working in a corporate law firm environment, providing tier 2 support and local support alongside an IT support specialist and manager.<br><br>Responsibilities: <br><br>• Provide tier 2 support to staff and clients<br>• Collaborate with the IT support specialist and manager to resolve IT issues<br>• Utilize knowledge of Android Development, Cisco Technologies, and Citrix Technologies to aid in problem-solving<br>• Handle inquiries related to Mac Computers and Microsoft products<br>• Use Active Directory to manage user accounts and permissions<br>• Support users with Apple Devices and Computer Hardware issues<br>• Implement Configuration Management strategies to ensure system stability<br>• Oversee hardware and software Deployments to ensure smooth operation<br>• Maintain a detail oriented demeanor in a corporate law firm setting. Help Desk Technician Level 2 <p>Are you a self-directed, reliable, and eager to learn IT professional who enjoys supporting teams and clients? If you value quality work and can efficiently manage stressful situations, we want to hear from you! Seeking a Level 2 Help Desk Technician with 2 - 4 years of experience in Windows Server, VMware, cloud infrastructure, Windows operating systems, taking escalations and networking with strong communication and customer service skills.</p><p><br></p><ul><li><strong>Networking: routers, switches, firewalls, patching</strong></li><li><strong>Windows server, VMware, cloud infrastructure</strong></li><li><strong>Ticketing, troubleshooting, taking escalations from Level 1 Technicians</strong></li><li><strong>Manage small projects and assist in larger ones</strong></li><li><strong>VOIP phones, wireless technologies, mobile devices</strong></li><li><strong>Multiuser technology environments, security fundamentals, data backup, recovery support</strong></li></ul><p><strong>Certifications preferred:</strong> M365 Foundations or Associate, CCNA/CCDA/CCNP, Project+, Network+, Security+, Sophos Engineer.</p><p>Opportunities to obtain major certifications and mentor new engineers/technicians</p><p><br></p><p><strong>Onsite in Canby, OR</strong></p><p><strong>Salary range: $56,000 - $64,000 depending on experience</strong></p><p><strong>Bonus: Base + Bonuses at 3-X W2 at 15%</strong></p><p> </p><p><strong>Benefits: Health / Dental:</strong> Enroll after 90 days</p><p><strong>6 paid holidays</strong></p><p><strong>Accrued paid vacation: </strong>Year 1 = 40 hours, year 2 = 80 hours, year 3 = 120 hours, year 4+ = 160 hours</p><p><strong>Accrued sick leave: </strong>Accrue one hour of paid sick leave for every 30 hours worked</p><p>After 90 days eligible, to participate in the Company’s SIMPLE IRA plan: 3% match</p> Help Desk Technician Level 2 <p>Are you a self-directed, reliable, and eager to learn IT professional who enjoys supporting teams and clients? If you value quality work and can efficiently manage stressful situations, we want to hear from you! Seeking a Level 2 Help Desk Technician with 2 - 4 years of experience in Windows Server, VMware, cloud infrastructure, Windows operating systems, taking escalations and networking with strong communication and customer service skills.</p><p><br></p><ul><li><strong>Networking: routers, switches, firewalls, patching</strong></li><li><strong>Windows server, VMware, cloud infrastructure</strong></li><li><strong>Ticketing, troubleshooting, taking escalations from Level 1 Technicians</strong></li><li><strong>Manage small projects and assist in larger ones</strong></li><li><strong>VOIP phones, wireless technologies, mobile devices</strong></li><li><strong>Multiuser technology environments, security fundamentals, data backup, recovery support</strong></li></ul><p><strong>Certifications preferred:</strong> M365 Foundations or Associate, CCNA/CCDA/CCNP, Project+, Network+, Security+, Sophos Engineer.</p><p>Opportunities to obtain major certifications and mentor new engineers/technicians</p><p><br></p><p><strong>Onsite in Longview, WA or Canby, OR</strong></p><p><strong>Salary range: $56,000 - $64,000 depending on experience</strong></p><p><strong>Bonus: Base + Bonuses at 3-X W2 at 15%</strong></p><p> </p><p><strong>Benefits: Health / Dental:</strong> Enroll after 90 days</p><p><strong>6 paid holidays</strong></p><p><strong>Accrued paid vacation: </strong>Year 1 = 40 hours, year 2 = 80 hours, year 3 = 120 hours, year 4+ = 160 hours</p><p><strong>Accrued sick leave: </strong>Accrue one hour of paid sick leave for every 30 hours worked</p><p>After 90 days eligible, to participate in the Company’s SIMPLE IRA plan: 3% match</p> Help Desk <p>Our client in Chicago, IL is looking for a direct hire Help Desk professional to join their team. The ideal candidate will have 2-4 years of Help Desk experience in a Windows-based environment, prior hands-on experience with ticketing systems, and a CompTIA A+ certification. This is an exciting opportunity to troubleshoot technical issues, assist end-users, and contribute to a fast-paced IT team.</p><p><br></p><p><strong>Responsibilities</strong>:</p><ul><li>Provide Tier 1 and Tier 2 technical support to end-users in a Windows environment.</li><li>Diagnose and resolve hardware/software, networking, and system issues.</li><li>Efficiently manage and track IT tickets using a ticketing system (e.g., ServiceNow, Zendesk, or Jira).</li><li>Configure and deploy desktops, laptops, and other peripheral devices as needed.</li><li>Guide users through problem-solving processes both remotely and in person.</li><li>Collaborate with other IT staff to escalate or resolve complex technical issues.</li><li>Maintain detailed documentation of recurring issues and solutions to improve process efficiency.</li><li>Stay updated on emerging technology trends and make recommendations to improve IT processes.</li></ul><p><br></p>