1000 results for Help Desk Technician Ii

Help Desk Technician II Robert Half is searching for an IT Support Analyst II for a Medical Device Manufacturing client in Hillsboro, Oregon! The primary responsibility of this IT Support Analyst II is to receive, triage, and/or resolve internal end-users' Tier II technical support tickets and troubleshoot hardware, software, and networking issues both remotely and in-person. This is a long-term contract opportunity that is 3-6 months to start. Additionally, this role is 100% onsite in Hillsboro, OR. Job Responsibilities:<ul><li>Provide technical support and coordination of one or more complex, company-wide software/hardware system solutions</li><li>Oversee the inventory, configuration, and maintenance of computer workstations and laptops.</li><li>Install computer hardware, software, and peripherals for new employees or for employee relocations.</li><li>Create and modify network profiles and Outlook mailboxes. Provide training to maintain mailboxes.</li><li>Oversee and coordinate the administration, creation, and changing of company passwords.</li><li>Maintain Microsoft Active Directory for on-premises and Azure Active Directory tenants.</li><li>Install new software packages and upgrades.</li><li>Engage and collaborate with IT colleagues in a cross-functional, service-oriented team environment to promote knowledge sharing and deliver high quality support services.</li><li>Provide leadership to team for addressing process as well as technical issues.</li><li>Contact and coordinate with hardware and software vendors for service when necessary.</li><li>Conduct training sessions for company employees in the operation of software/hardware systems.</li><li>Oversee the uncompleted technical requests and ensure open communication with users.</li></ul>

Help Desk Technician Level 2 Are you a self-directed, reliable, and eager to learn IT professional who enjoys supporting teams and clients? If you value quality work and can efficiently manage stressful situations, we want to hear from you! Seeking a Level 2 Help Desk Technician with 2 - 4 years of experience in Windows Server, VMware, cloud infrastructure, Windows operating systems, taking escalations and networking with strong communication and customer service skills. <ul><li>Networking: routers, switches, firewalls, patching</li><li>Windows server, VMware, cloud infrastructure</li><li>Ticketing, troubleshooting, taking escalations from Level 1 Technicians</li><li>Manage small projects and assist in larger ones</li><li>VOIP phones, wireless technologies, mobile devices</li><li>Multiuser technology environments, security fundamentals, data backup, recovery support</li></ul>Certifications preferred: M365 Foundations or Associate, CCNA/CCDA/CCNP, Project+, Network+, Security+, Sophos Engineer.Opportunities to obtain major certifications and mentor new engineers/technicians Onsite in Canby, ORSalary range: $56,000 - $64,000 depending on experienceBonus: Base + Bonuses at 3-X W2 at 15% Benefits: Health / Dental: Enroll after 90 days6 paid holidaysAccrued paid vacation: Year 1 = 40 hours, year 2 = 80 hours, year 3 = 120 hours, year 4+ = 160 hoursAccrued sick leave: Accrue one hour of paid sick leave for every 30 hours workedAfter 90 days eligible, to participate in the Company’s SIMPLE IRA plan: 3% match

Help Desk Analyst II Job Title: Desktop Support SpecialistLocation: West Los Angeles, CASalary: Up to $80,000 per yearAbout the Firm:Join a prestigious California-based transactional real estate law firm with 250 end users across three locations. This firm is known for its commitment to excellence and innovation in legal services, offering a collaborative and professional work environment.Job Overview:We are seeking a highly skilled and customer-focused Desktop Support Specialist to join our IT team. The ideal candidate will have a strong technical background, excellent communication skills, and a VIP-level "white glove" service mindset. This role involves supporting end-users, managing document management systems, and collaborating with the Tech Trainer to ensure users are proficient in legal software and tools.Key Responsibilities:<ul><li>Provide Tier 1 and Tier 2 support to end-users, resolving technical issues efficiently.</li><li>Manage and troubleshoot Office365, Active Directory, Windows, Zoom, and Teams environments.</li><li>Support and maintain iManage and other relevant legal or trial software applications.</li><li>Work closely with the Tech Trainer to deliver training and ensure users are proficient with legal software tools.</li><li>Recommend and present potential upgrades or new applications to stakeholders.</li><li>Assist with SCCM management (a plus) and other IT tools as needed.</li><li>Deliver white-glove service to VIPs and stakeholders, ensuring an exceptional user experience.</li></ul>For immediate consideration, direct message Reid Gormly on LinkedIn and Apply Now!

Help Desk Technician Level 2 Are you a self-directed, reliable, and eager to learn IT professional who enjoys supporting teams and clients? If you value quality work and can efficiently manage stressful situations, we want to hear from you! Seeking a Level 2 Help Desk Technician with 2 - 4 years of experience in Windows Server, VMware, cloud infrastructure, Windows operating systems, taking escalations and networking with strong communication and customer service skills. <ul><li>Networking: routers, switches, firewalls, patching</li><li>Windows server, VMware, cloud infrastructure</li><li>Ticketing, troubleshooting, taking escalations from Level 1 Technicians</li><li>Manage small projects and assist in larger ones</li><li>VOIP phones, wireless technologies, mobile devices</li><li>Multiuser technology environments, security fundamentals, data backup, recovery support</li></ul>Certifications preferred: M365 Foundations or Associate, CCNA/CCDA/CCNP, Project+, Network+, Security+, Sophos Engineer.Opportunities to obtain major certifications and mentor new engineers/technicians Onsite in Longview, WA or Canby, ORSalary range: $56,000 - $64,000 depending on experienceBonus: Base + Bonuses at 3-X W2 at 15% Benefits: Health / Dental: Enroll after 90 days6 paid holidaysAccrued paid vacation: Year 1 = 40 hours, year 2 = 80 hours, year 3 = 120 hours, year 4+ = 160 hoursAccrued sick leave: Accrue one hour of paid sick leave for every 30 hours workedAfter 90 days eligible, to participate in the Company’s SIMPLE IRA plan: 3% match

Help Desk Analyst II We are offering a long-term contract employment opportunity for a Help Desk Analyst II in the dynamic field of construction and contracting. Based in Chicago, Illinois, this role involves assisting with various IT-related tasks. As a Help Desk Analyst II, you will have a range of responsibilities, including Android development, managing Cisco and Citrix technologies, and maintaining databases. Responsibilities:-Handle incoming O365 issues, Windows, Office Suite, and Azure ID tickets in a Helpdesk environment while providing level 2 technical assistance and support related to computer systems, hardware, or software.-Familiarity with ServiceNow is essential, with experience in using Intune highly preferred.-Assist with the transition from SCCM to Intune, managing devices on a global scale and the responsibility of installing, modifying, and repairing computer hardware and software.-Respond to queries either in person or over the phone as well as email inquiries and help requests from end users.-Demonstrate an exceptional customer service skill and ability to work in a fast-paced technical environment. Improve customer service, perception, and satisfaction and efficiently communicate with end-users to ensure customer satisfaction.-Demonstrate basic understanding and experience with MacOS environment, iPhone applications, networking concepts, and troubleshooting connectivity issues. Assist in troubleshooting Apple iPhone and other mobile devices.-Experience in fielding and answering calls in a helpdesk environment. Ask questions to determine the nature of the problem and walk users through the problem-solving process.-Assist with password resets in Active Directory, help troubleshoot account lockouts, and support Multifactor Authentication issues.

Help Desk Analyst II We are offering a job opportunity for a Help Desk Analyst II to join our team in Pittsburgh, Pennsylvania. The successful candidate will be responsible for providing complex system support services, troubleshooting system applications and interfaces, and coordinating standard service requests to resolution groups and vendors. This role also involves maintaining the service desk knowledge base and participating in the development and maintenance of service desk procedures and documentation. Responsibilities:• Provide a full range of complex system support services at the centralized service desk• Research and develop resolutions for the majority of problems presented to the service desk• Coordinate standard service requests to resolution groups and vendors, ensuring timely and satisfactory completion• Focus on high impact service requests to resolution groups and vendors, ensuring satisfactory completion• Assist in the maintenance of the service desk Knowledgebase through the development and maintenance of user, inventory, and Frequently Asked Questions (FAQ) databases• Participate in the development and maintenance of service desk procedures and documentation• Collaborate with other Analysts to maintain a distributed support system• Take responsibility for small and medium changes or problems from initiation to completion• Research new software and hardware• Enhance technical expertise by attending training sessions, seminars, workshops, and reviewing published literature• Prepare periodic reports on service desk activities.

Help Desk Analyst II We are offering a permanent employment opportunity for a Help Desk Analyst II in Boston, Massachusetts. This role involves providing efficient and comprehensive technical support in a dynamic workplace, with a focus on Windows environments, desktop imaging, and deploying patches/security fixes. Responsibilities: • Provide comprehensive Help Desk/Service Desk Support, responding to and resolving customer inquiries in a timely manner. • Utilize various imaging tools such as KACE, SCCM, and Intune to image Windows machines, including both laptops and desktops. • Deploy Windows patches and security fixes as required, ensuring the security and functionality of all systems. • Support video conference tools such as Zoom, Teams, and WebEx, troubleshooting any issues and ensuring seamless communication across the team. • Offer support for Mac and Google systems as needed, expanding the breadth of technical assistance available to users. • Work with the manager and team members to gain exposure to other areas of IT, including back-end server work, networking, mobile devices, and security. • Express interest in contributing to other IT projects and initiatives, demonstrating a commitment to detail oriented growth and skill development.

Help Desk II Support We are seeking a dedicated and knowledgeable Help Desk Level 2 Support Technician to a great team. The ideal candidate will be passionate about delivering outstanding technical support and have a strong understanding of customer service best practices. This position is critical in providing second-level support for our library clients, troubleshooting complex technical issues, and maintaining a high level of client satisfaction. If you have a strong technical background, proactive, empathetic, and able to build positive client relationships I want to hear from you. Responsibilities:• Installation of multilayered solutions with precision and accuracy.• Collaboration and communication with international teams to ensure the successful execution of tasks.• Troubleshooting technical issues, ensuring swift and efficient problem resolution.• Coordinating repairs of end-user products, demonstrating exceptional product knowledge and customer service skills.• Directly interfacing with end users to ensure their technology-related concerns and queries are professionally addressed.• Managing communications across various platforms including calls, emails, and web portal support in CRM, and thoroughly documenting interactions.• Assisting field technicians, providing troubleshooting support for all products.• Contribute as a united team member, working diligently towards reducing ticket counts to manageable levels.

Help Desk Analyst II We are in the process of hiring a Help Desk Analyst II to join our team in the Healthcare/NHS industry, located in Meriden, Connecticut, United States. This role offers a long-term contract employment opportunity. As a Help Desk Analyst II, you will be the primary contact for technical assistance for our customers. Your duties will include remote troubleshooting, determining solutions for technical issues, guiding customers through problem-solving processes, and providing information on IT products or services. Responsibilities: • Serve as the primary point of contact for all technical inquiries from customers via phone or email.• Utilize diagnostic techniques to perform remote troubleshooting.• Determine and implement the most effective solution based on the issue and information provided by the customer.• Guide the customer through the problem-solving process, ensuring they understand the steps taken.• Escalate unresolved issues to the next level of support personnel.• Provide customers with accurate information regarding IT products or services.• Document all customer interactions, issues, and resolutions in the appropriate logs.• Regularly update customer status and information, ensuring records are accurate and up-to-date.• Utilize knowledge of Windows 10 in the troubleshooting and problem-solving process.

Help Desk Analyst II We are offering an opportunity for a Help Desk Analyst II to join our team in the Real Estate - Developers industry, located in Scottsdale, Arizona, 85250-4421, United States. As a Help Desk Analyst II, you'll be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will be responding to customer queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Responsibilities: • Handle an average of 10 customer tickets per day• Utilize technologies such as Intune, Ubiquiti, MS365, Outlook, and SharePoint to resolve customer issues• Collaborate with Managed Service Providers (MSP) for escalated issues• Maintain an up-to-date knowledge of Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, and Microsoft• Use Active Directory to manage user accounts and access controls• Assist with the configuration and management of Apple Devices and Computer Hardware• Carry out deployment tasks as necessary• Leverage skills in Configuration Management to ensure systems are running optimally

Help Desk Analyst II We are offering a contract to permanent employment opportunity in Livonia, Michigan for a Help Desk/Service Desk Analyst. This role focuses on providing IT support, handling various hardware and software issues, and delivering exceptional service to end users within a dynamic industry. Responsibilities: • Provide basic IT support to ensure smooth daily operations.• Manage and resolve service desk tickets in a timely manner.• Assist in troubleshooting IT software and hardware issues to minimize downtime.• Deliver training to end users to enhance their understanding and use of IT systems.• Effectively use Microsoft Office 365 for various tasks and communications.• Handle password reset requests while adhering to security policies.• Utilize Active Directory for user and group management.• Troubleshoot computer hardware issues, including printers and phone systems.• Set up new users in the system while ensuring all necessary hardware and software are properly configured.• Provide excellent customer service, conduct end user trainings on basic troubleshooting issues, resolve issues efficiently and maintaining high user satisfaction.

Help Desk Analyst II We are offering a long term contract employment opportunity for a Help Desk Analyst II in the detail oriented services industry. The role is based in Houston, Texas, and the successful candidate will be working in a corporate law firm environment, providing tier 2 support and local support alongside an IT support specialist and manager. Responsibilities: • Provide tier 2 support to staff and clients • Collaborate with the IT support specialist and manager to resolve IT issues • Utilize knowledge of Android Development, Cisco Technologies, and Citrix Technologies to aid in problem-solving • Handle inquiries related to Mac Computers and Microsoft products • Use Active Directory to manage user accounts and permissions • Support users with Apple Devices and Computer Hardware issues • Implement Configuration Management strategies to ensure system stability • Oversee hardware and software Deployments to ensure smooth operation • Maintain a detail oriented demeanor in a corporate law firm setting.

Help Desk Technician Level 1 We are offering an exciting opportunity for a Help Desk Technician Level 1 to join our team in Canby, Oregon. In this role, you will be tasked with managing client needs, providing guidance, and resolving technical issues. You will be part of a friendly, busy team where your excellent customer service and communication skills will be greatly valued. Responsibilities:• Provide assistance to users and manage ticketing for technical issues• Manage and perform hardware and software troubleshooting• Maintain and manage antivirus, backups, remote desktop, and RMMs• Handle basic networking tasks, including work with firewalls, routers, and switches• Utilize Microsoft O365 and Windows in daily operations• Work in multi-user technology environments and manage VOIP phones Opportunities to obtain major certifications Onsite in Canby, ORSalary range: $45,000 - $55,000 depending on experienceBonus: Base + Bonuses at 3-X W2 at 15% Benefits: Health / Dental: Enroll after 90 days6 paid holidaysAccrued paid vacation: Year 1 = 40 hours, year 2 = 80 hours, year 3 = 120 hours, year 4+ = 160 hoursAccrued sick leave: Accrue one hour of paid sick leave for every 30 hours workedAfter 90 days eligible, to participate in the Company’s SIMPLE IRA plan: 3% match

Help Desk Analyst II We are offering a temporary employment opportunity in the non-profit industry at our Sacramento, California office. The role of a Help Desk Analyst II is vital in our team, focusing on offering technical support to our users and maintaining documentation of all interactions. Responsibilities: • Serve as the initial point of contact for users, providing technical support through phone, email, and face-to-face interactions.• Perform troubleshooting and resolution for common technical issues concerning macOS and iOS devices.• Ensure all support interactions and solutions are properly documented and updated.• Participate in scripting, managing inventory, and handling purchasing tasks when necessary.• Maintain detail-oriented demeanor and confidentiality at all times.• Apply your Apple Macintosh, Apple iOS, and Apple Devices knowledge to enhance user support.• Prioritize tasks effectively in a dynamic environment and demonstrate excellent multitasking abilities.• Exhibit strong attention to detail and excellent organizational skills in all tasks.

IT Technician II We are offering a permanent employment opportunity for an IT Technician II in Charleston, South Carolina. As a crucial member of our team, you will be tasked with complex technical issues that require advanced troubleshooting and problem-solving skills. You will also be responsible for server administration, network configuration, and project delivery in the IT industry. Responsibilities • Apply advanced problem-solving capacities to resolve intricate technical challenges • Oversee server management, administration, and configuration tasks across Windows Server and Linux platforms • Utilize proficiency in virtualization technologies such as VMware and Hyper-V • Manage network configurations including routers, switches, and firewalls • Demonstrate working knowledge of cloud services including AWS, Azure, Azure Virtual Desktop, and Google Cloud • Handle escalated issues from entry level technicians and provide effective solutions • Engage in project scoping and design, ensuring successful delivery of complex projects • Train and mentor entry level technicians, fostering a collaborative and knowledgeable team environment • Leverage strong organizational skills for efficient workflow and project management • Maintain relationships and negotiate with vendors, utilizing vendor management experience.

IT Support Specialist II *Email valerie.montoya@rht(.com) for consideration* Robert Half is currently seeking an IT Support Specialist II for a client located in Century City, CA. IT Support Specialist II will be responsible for troubleshooting, supporting, managing and maintaining systems operations, working with Active Directory, Azure, tier II/III requests, O365, providing white-glove support for a fast-paced environment.

Help Desk Analyst II We are providing a long-term contract opportunity for a Help Desk Analyst II, based predominantly in a hybrid work environment with one day per week required onsite in Pittsburgh, Pennsylvania. You'll be part of a team operating within the oil and gas industry, addressing the technical needs and challenges of end-users. Responsibilities: • Supporting end-users independently by resolving their issues related to hardware, software, and network troubleshooting. • Utilizing your knowledge of Android development to enhance operational efficiency. • Applying your proficiency in Cisco and Citrix Technologies to manage and resolve technical issues. • Leveraging expertise in Microsoft and Active Directory to ensure smooth operations. • Using your familiarity with Apple devices and Mac computers to provide comprehensive support to users. • Engaging in configuration management to ensure systems function optimally. • Overseeing deployments to maintain and enhance our technological infrastructure. • Maintaining strong communication and documentation throughout all tasks and interactions.

Help Desk Technician Level 1 We are looking for a Help Desk Technician Level 1 in Longview, Washington to join our friendly, busy team. This role is vital in managing client needs and providing strong guidance when necessary. The ideal candidate will be eager to learn and have excellent customer service and communication skills. • Base level user support and ticketing triage to assist with technical issues• Troubleshooting hardware and software• Antivirus, Backups, RMMs, remote desktop• Basic experience with networking, firewalls, routers, and switches• Microsoft O365 and Windows• Multi user technology environments, VOIP phones Opportunities to obtain IT certifications Onsite in Longview, WASalary range: $45,000 - $55,000 depending on experienceBonus: Base + Bonuses at 3-X W2 at 15% Benefits: Health / Dental: Enroll after 90 days6 paid holidaysAccrued paid vacation: Year 1 = 40 hours, year 2 = 80 hours, year 3 = 120 hours, year 4+ = 160 hoursAccrued sick leave: Accrue one hour of paid sick leave for every 30 hours workedAfter 90 days eligible, to participate in the Company’s SIMPLE IRA plan: 3% match

Help Desk Analyst II We are in search of a skilled Help Desk Analyst II to join our team located in HARRISBURG, Pennsylvania. Your role will primarily involve handling help desk requests, managing technology standards, and assisting in staff technology on-boarding. This role offers a contract to permanent employment opportunity. Responsibilities: • Efficiently handle helpdesk requests related to macOS, Microsoft365, collaboration software, and presentation systems. • Ensure accurate documentation and resolution of helpdesk system requests. • Manage compliance with security measures, hardware replacement cycles, and software licensing on all organization owned hardware. • Assist with network troubleshooting and contribute to network repair and maintenance. • Deploy computer systems as per requirement. • Maintain technology standards and wiring consistency throughout the office. • Handle internal and external mailing lists. • Support in the management of Microsoft365. • Assist in the on-boarding and training of staff in technology, and manage off-boarding processes. • Regularly review and test backup systems, including data systems and backup generator. • Liaise with PCADV vendors and sub-contractors, and work with vendors on warranty system repairs and new technology implementations. • Participate in PCADV staff meetings and in-service trainings, and attend training on IT topics as needed or assigned.

Help Desk Analyst II We are providing a short term contract employment opportunity for a Help Desk Analyst II in Meriden, Connecticut. As a Help Desk Analyst II, you will be responsible for handling technology-related issues and inquiries, maintaining and managing systems, and assisting in the deployment of new hardware and software. Responsibilities:• Respond to technical queries and troubleshoot issues related to Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, and Microsoft.• Manage and maintain Active Directory, ensuring accurate and efficient configuration.• Assist in the management and deployment of computer hardware.• Work with Apple Devices, ensuring smooth operation and resolving any issues.• Participate in Configuration Management processes, ensuring all changes are properly documented and approved.• Assist in the deployment of new systems and technologies, ensuring minimal disruption to users.• Maintain accurate records of all work completed and any issues encountered.

Help Desk Analyst II We are offering an opportunity for a Help Desk Analyst II to join our team located in Houston, Texas. In this role, the individual will be tasked with handling a variety of responsibilities related to Android Development, Cisco and Citrix Technologies, Mac Computers, and Microsoft. This opportunity offers a long-term contract employment opportunity, where the successful candidate will be expected to utilize their skills in Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments. Responsibilities: • Assist in the management and troubleshooting of Cisco and Citrix Technologies • Handle customer queries and issues related to Android Development and Mac Computers • Provide support for Microsoft systems • Use Active Directory to manage user accounts and access controls • Provide technical assistance for Apple Devices and Computer Hardware • Implement Configuration Management practices for system consistency • Oversee software and hardware Deployments to improve system performance.

Help Desk Analyst I The Help Desk Technician provides first-line technical support to end-users of computer systems and peripherals in a Windows environment. This role requires strong problem-solving and communication skills to diagnose and resolve technical issues efficiently and effectively. Essential Duties and Responsibilities: Provide technical support:Respond to incoming support requests via phone, email, and chat.Diagnose and troubleshoot common hardware and software issues.Install, configure, and troubleshoot Windows operating systems and applications.Resolve basic network connectivity problems.Assist users with password resets and account lockout issues.Provide remote support to users as needed.Hardware and software support:Troubleshoot and resolve issues with printers, scanners, and other peripherals.Install and configure software applications.Perform basic hardware upgrades and replacements.Incident management:Document all support incidents in the ticketing system.Track and monitor the resolution of support tickets.Escalate complex issues to senior technicians or engineers as needed.User training and education:Provide basic end-user training on computer hardware and software.Create and maintain knowledge base articles and other documentation.Maintain a clean and organized work environment. Qualifications: Education: High school diploma or equivalent. Associate's degree in Information Technology or a related field preferred.Experience: 1-2 years of experience in a help desk or technical support role.Technical Skills:Strong knowledge of Windows operating systems.Experience with common desktop applications (e.g., Microsoft Office Suite).Basic understanding of networking concepts.Experience with remote support tools.Experience with ticketing systems.

Help Desk Analyst II We are in search of a Help Desk Analyst II to become part of our healthcare and social assistance team in Kalamazoo, Michigan. In this role, you will provide level 2 support, troubleshoot network and system issues, and manage various projects. This role also involves working onsite to service end users across different departments and locations. This role offers a contract to permanent employment opportunity. Responsibilities: • Providing escalated support by handling advanced tickets • Troubleshooting network issues to ensure smooth operations • Administering system operations for optimal performance • Coordinating and managing projects of varying complexity • Working in a fast-paced environment to address user needs promptly • Servicing end users onsite across different departments and locations • Configuring and managing computer hardware and Apple devices • Utilizing Microsoft and Active Directory for network administration • Employing Android development skills for system enhancements • Leveraging Cisco and Citrix technologies for network troubleshooting • Overseeing system deployments for upgraded functionality • Ensuring accurate configuration management across systems.

Help Desk We are seeking a qualified Help Desk Analyst with 2+ years of experience in technical support, specifically within the legal industry in the Houston area. The ideal candidate will have experience supporting enterprise-level applications and technologies commonly used in law firms, including iManage document management systems. You’ll be the first line of support, troubleshooting hardware and software issues, assisting end-users, and resolving technical concerns with a focus on efficiency and professionalism.Key Responsibilities:<ul><li>Provide Tier 1 and Tier 2 help desk support to end-users, addressing technical issues related to hardware, software, and network systems.</li><li>Support and troubleshoot iManage document management systems, ensuring seamless performance and user satisfaction.</li><li>Respond promptly to service requests via phone, email, and ticketing systems, ensuring all end-user needs are met in a timely manner.</li><li>Assist in configuring and maintaining end-user devices such as desktops, laptops, and printers.</li><li>Work collaboratively with IT teams to escalate and resolve advanced technical issues.</li><li>Deliver training and guidance on legal-specific programs and applications to end-users as needed.</li><li>Maintain thorough documentation of technical resolutions, FAQs, and procedural guides.</li></ul>

Help Desk Technician Robert Half is searching for a Help Desk Technician to support a tribal organization in Warm Springs, Oregon. This Help Desk Technician will assist a small team with troubleshooting hardware and common technical issues. This position is 100% Onsite and is a temporary contract (3-6 months) with the potential to convert. Apply today! $1000 Signing Bonus Job duties: <ul><li>Identify and initiate resolutions to user problems and concerns associated with office automation equipment, hardware and software to the users' satisfaction.</li><li>Plan and coordinate the purchase, installation and implementation of office automation hardware and software according to department standards and procedures.</li><li>Maintain software and hardware registration and inventory to provide upgrades as necessary and ensure appropriate security levels are maintained.</li><li>Act as primary interface with equipment vendors and contractors for resolving problems.</li><li>Provide help desk and network support for daily operations.</li></ul>