We are seeking a skilled Level 2 Help Desk Technician to join our team on a part-time basis (average 20 hours per week) to support a local Managed Service Provider (MSP). The ideal candidate has previous experience working within an MSP environment or providing direct client support during onsite escalations. This role requires a strong understanding of IT technical support and exceptional troubleshooting skills in both remote and onsite settings.
Key Responsibilities:
- Provide prompt remote and onsite IT technical support for end-user requests.
- Troubleshoot and resolve networking issues, including TCP/IP, routing, and switching concepts.
- Perform hardware diagnostics and support for workstations and servers (HP/Dell).
- Manage and implement firewalls (experience is a plus).
- Address common issues such as:
- Mapping drives and shares.
- Resolving connection problems.
- Removing viruses/spyware and performing general system cleanups.
- Configuring and troubleshooting smartphones.
- Setting up email accounts (Outlook or other clients) and managing email archives.
- Manage user accounts, including creating new users, resetting passwords, unlocking accounts, and managing groups and email boxes.
- Install and configure applications, printers, and create printer settings.
- Support VPN and remote access solutions.
- Create, update, close, route, and escalate tickets in the CRM system.
- Maintain professionalism and adherence to attendance requirements.
- Perform other duties as assigned.
Desired Skills & Experience:
Candidates with the following background and expertise will be given priority:
- Previous experience in mid-sized environments with in-house IT support resources.
- Knowledge and support of cloud computing solutions like Office 365 and Google Apps.
- Proficiency in Microsoft Group Policy Administration (certifications are a plus).
- Wireless network implementation and management.
- Familiarity with corporate antivirus remediation solutions.
- Hands-on experience with Kaseya for remote login and ticket management.
- Proficiency in Hyper-V, Citrix, and Mac OSX.
Additional Qualifications:
- Previous experience with Kaseya software is a bonus.
- Capability in managing and maintaining firewall systems is a strong plus.
- Demonstrates excellent problem-solving skills and the ability to work independently.
- Strong communication skills with a focus on client service and satisfaction.
This part-time opportunity is ideal for someone looking to join a dynamic and fast-paced MSP environment while managing flexible hours.
If you are passionate about delivering top-tier IT support and possess a blend of technical expertise and client-facing skills, we encourage you to apply.
Microsoft, Active Directory, Computer Hardware, Configuration Management, Deployments, TCP/IP, Hyper-V, Group Policy, MS Office 365, Google Apps, VPN - Virtual Private Network, Remote Access
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.1548 results for Help Desk Technician Ii
- Menomonee Falls, WI
- onsite
- Temporary
- 33.25 - 38.50 USD / Hourly
- <p>We are seeking a skilled <strong>Level 2 Help Desk Technician</strong> to join our team on a part-time basis (average 20 hours per week) to support a local Managed Service Provider (MSP). The ideal candidate has previous experience working within an MSP environment or providing direct client support during onsite escalations. This role requires a strong understanding of IT technical support and exceptional troubleshooting skills in both remote and onsite settings.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide prompt remote and onsite IT technical support for end-user requests.</li><li>Troubleshoot and resolve networking issues, including TCP/IP, routing, and switching concepts.</li><li>Perform hardware diagnostics and support for workstations and servers (HP/Dell).</li><li>Manage and implement firewalls (experience is a plus).</li><li>Address common issues such as:</li><li>Mapping drives and shares.</li><li>Resolving connection problems.</li><li>Removing viruses/spyware and performing general system cleanups.</li><li>Configuring and troubleshooting smartphones.</li><li>Setting up email accounts (Outlook or other clients) and managing email archives.</li><li>Manage user accounts, including creating new users, resetting passwords, unlocking accounts, and managing groups and email boxes.</li><li>Install and configure applications, printers, and create printer settings.</li><li>Support VPN and remote access solutions.</li><li>Create, update, close, route, and escalate tickets in the CRM system.</li><li>Maintain professionalism and adherence to attendance requirements.</li><li>Perform other duties as assigned.</li></ul><p><strong>Desired Skills & Experience:</strong></p><p>Candidates with the following background and expertise will be given priority:</p><ul><li>Previous experience in mid-sized environments with in-house IT support resources.</li><li>Knowledge and support of cloud computing solutions like Office 365 and Google Apps.</li><li>Proficiency in Microsoft Group Policy Administration (certifications are a plus).</li><li>Wireless network implementation and management.</li><li>Familiarity with corporate antivirus remediation solutions.</li><li>Hands-on experience with Kaseya for remote login and ticket management.</li><li>Proficiency in Hyper-V, Citrix, and Mac OSX.</li></ul><p><strong>Additional Qualifications:</strong></p><ul><li>Previous experience with Kaseya software is a bonus.</li><li>Capability in managing and maintaining firewall systems is a strong plus.</li><li>Demonstrates excellent problem-solving skills and the ability to work independently.</li><li>Strong communication skills with a focus on client service and satisfaction.</li></ul><p>This part-time opportunity is ideal for someone looking to join a dynamic and fast-paced MSP environment while managing flexible hours.</p><p>If you are passionate about delivering top-tier IT support and possess a blend of technical expertise and client-facing skills, we encourage you to apply.</p>
- 2025-05-22T16:49:10Z
- Nashville, TN
- remote
- Temporary
- 23.00 - 26.00 USD / Hourly
- <p>Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will play a key role in providing advanced technical support to end-users, troubleshooting complex issues, and ensuring the efficient operation of IT systems. This is a contract position that offers an exciting opportunity to work with a reputable company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Troubleshooting:</strong> Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support.</li><li><strong>Ticket Resolution:</strong> Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction.</li><li><strong>User Training:</strong> Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team.</li><li><strong>Vendor Coordination:</strong> Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions.</li><li><strong>Remote Support:</strong> Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence.</li><li><strong>Escalation Management:</strong> Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets.</li></ol><p><br></p>
- 2025-05-29T18:54:05Z
- Minneapolis, MN
- onsite
- Temporary
- 20.00 - 25.00 USD / Hourly
- <p>We are seeking a dedicated and knowledgeable Help Desk Level 2 Support Technician to a great team. The ideal candidate will be passionate about delivering outstanding technical support and have a strong understanding of customer service best practices. This position is critical in providing second-level support for our library clients, troubleshooting complex technical issues, and maintaining a high level of client satisfaction. If you have a strong technical background, proactive, empathetic, and able to build positive client relationships I want to hear from you.</p><p><br></p><p>Responsibilities:</p><p>• Installation of multilayered solutions with precision and accuracy.</p><p>• Collaboration and communication with international teams to ensure the successful execution of tasks.</p><p>• Troubleshooting technical issues, ensuring swift and efficient problem resolution.</p><p>• Coordinating repairs of end-user products, demonstrating exceptional product knowledge and customer service skills.</p><p>• Directly interfacing with end users to ensure their technology-related concerns and queries are professionally addressed.</p><p>• Managing communications across various platforms including calls, emails, and web portal support in CRM, and thoroughly documenting interactions.</p><p>• Assisting field technicians, providing troubleshooting support for all products.</p><p>• Contribute as a united team member, working diligently towards reducing ticket counts to manageable levels.</p>
- 2025-05-21T10:43:56Z
- Saint Charles, MO
- onsite
- Temporary
- 24.54 - 28.41 USD / Hourly
- We are looking for a skilled Help Desk Analyst II to join our team on a contract basis in Saint Charles, Missouri. This position involves providing Tier 2 technical support to resolve complex issues and ensure seamless IT operations. If you have a strong background in troubleshooting, customer service, and IT systems, we encourage you to apply.<br><br>Responsibilities:<br>• Address and resolve Tier 2 technical support issues escalated from Tier 1 teams.<br>• Diagnose and repair hardware and software problems on Windows-based systems.<br>• Provide support for Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.<br>• Configure and troubleshoot network connectivity issues such as Wi-Fi and printers.<br>• Perform Active Directory tasks such as resetting passwords, managing user accounts, and updating group memberships.<br>• Monitor endpoint protection tools and implement basic cybersecurity practices.<br>• Escalate critical IT issues to specialized teams when necessary.<br>• Assist in deploying new hardware and software, including laptops, desktops, and mobile devices.<br>• Document solutions thoroughly to enhance the knowledge base.<br>• Deliver both remote and in-person technical support to end users.
- 2025-05-23T17:48:48Z
- Norcross, GA
- onsite
- Permanent
- 70000.00 - 75000.00 USD / Yearly
- We are looking for a skilled and detail-oriented Help Desk Analyst II to join our team in Norcross, Georgia. In this role, you will provide technical support and troubleshooting expertise to resolve hardware, software, and network issues for our customers. This position requires a strong technical background, excellent communication skills, and the ability to work collaboratively to deliver exceptional service.<br><br>Responsibilities:<br>• Monitor customer systems and environments using remote management tools to identify and resolve issues efficiently.<br>• Provide remote assistance to customers experiencing software or desktop-related problems.<br>• Troubleshoot and repair equipment to minimize delays and prevent recurring issues.<br>• Assist other help desk analysts with complex troubleshooting and preventative maintenance tasks.<br>• Perform remote installations of equipment, ensuring schedules are met and customers are trained on proper usage.<br>• Document resolutions in a knowledge base to streamline future troubleshooting efforts.<br>• Communicate effectively with customers, dispatch teams, and management to address and resolve technical issues promptly.<br>• Complete all required documentation and ticket updates accurately and in a timely manner.<br>• Participate in training and self-study initiatives to stay current with technology advancements.<br>• Promote maintenance contracts and additional services to customers, contributing to business growth.
- 2025-05-05T12:58:44Z
- Acton, MA
- onsite
- Permanent
- 80000.00 - 100000.00 USD / Yearly
- Help Desk Analyst II<br>IT Helpdesk & General Support<br><br>Provide technical support to end users, diagnosing and troubleshooting hardware/software issues.<br>Guide users on software applications, network access, and security best practices.<br>Assist with employee onboarding and offboarding, including setup and configuration of new devices, accounts, and security protocols.<br>Assist in the maintenance of the asset management system, ensuring up-to-date tracking of IT assets and services.<br>Perform basic system administration tasks to ensure appropriate user access and permissions.<br>Collaborate with end users and stakeholders to gather technical requirements for IT projects.<br>Cybersecurity & Compliance<br><br>Support HIPAA security compliance in collaboration with the Information Security Officer.<br>Help implement cybersecurity best practices, including access controls and endpoint protection.<br>Assist with security audits, risk assessments, and incident response as needed.<br>Required Skills & Qualifications<br><br>Education:<br><br>College coursework or training in Information Systems, Computer Science, or a related field.<br>Technical Expertise:<br><br>Minimum of 3 years experience<br>IT support and troubleshooting experience.<br>Microsoft 365 administration (Teams, OneDrive, SharePoint, etc.).<br>Experience with network file sharing and collaboration tools.<br>Ability to explain technical concepts to non-technical users.<br>Experience managing IT projects from planning to implementation.<br>Preferred Skills (Bonus Points)<br><br>Cybersecurity experience (e.g., access control, endpoint protection).<br>Working knowledge of the HIPAA Security Rule.<br>Experience with network security, or system hardening.
- 2025-05-12T12:59:05Z
- Manchester, CT
- onsite
- Contract / Temporary to Hire
- 27.55 - 31.90 USD / Hourly
- We are looking for a skilled Help Desk Analyst II to join our team in Manchester, Connecticut. This is a Contract-to-permanent position offering an exciting opportunity to support IT operations in a dynamic aerospace environment. The ideal candidate will bring strong diagnostic skills and a proactive approach to resolving technical issues across a multi-site organization.<br><br>Responsibilities:<br>• Install and configure PC hardware and software to meet end-user needs.<br>• Perform onboarding and offboarding processes for employees, ensuring all IT components are properly managed.<br>• Troubleshoot network and hardware issues, providing timely resolutions to minimize downtime.<br>• Conduct preventive maintenance and implement upgrades on servers to maintain system performance.<br>• Collaborate on IT-related projects, contributing technical expertise and hands-on support.<br>• Update and maintain user and technical documentation to ensure accurate records.<br>• Administer third-party software systems and provide support for related applications.<br>• Actively support the shared IT services model across the organization to promote efficiency.<br>• Execute hands-on tasks as assigned by the information systems team.
- 2025-05-27T14:24:15Z
- Wilmington Nt, DE
- onsite
- Temporary
- - USD / Hourly
- We are offering a long-term contract employment opportunity for a Help Desk Analyst II in Wilmington, Delaware. This role involves a broad range of tasks, including technical support for end users, administration and support of Office 365, and troubleshooting and configuration of hardware. Your role will be essential in maintaining the smooth operation of our IT systems.<br><br>Responsibilities:<br>• Analyze and resolve technical issues, ensuring customer satisfaction<br>• Administer and support Office 365, including user management and exchange management<br>• Troubleshoot and configure hardware such as printers and laptops<br>• Manage and troubleshoot technologies including Solarwinds, Kaseya RMM, and O365<br>• Support Windows 10 and 11, including basic to advanced troubleshooting<br>• Provide mobile device support, including iOS troubleshooting and hardware troubleshooting<br>• Manage Azure support, including files and VPN<br>• Participate in client-facing activities with detail-oriented approach<br>• Develop and implement sustainable and manageable solutions<br>• Contribute to the helpdesk team, working both independently and collaboratively<br>• Maintain a strong attention to detail and excellent organizational and problem-solving skills<br>• Demonstrate a commitment to continuous personal and detail-oriented growth and lifelong learning<br>• Execute and thrive in stressful situations.
- 2025-05-06T15:44:08Z
- Columbus, OH
- onsite
- Temporary
- - USD / Hourly
- We are looking for a skilled Help Desk Analyst II to provide advanced technical support and troubleshooting for a variety of IT systems and platforms. This long-term contract position is based in Columbus, Ohio, and offers the opportunity to work in the dynamic Printing/Publishing industry. The ideal candidate will bring expertise in diagnosing and resolving complex issues while also contributing to the improvement of IT processes and user training.<br><br>Responsibilities:<br>• Provide advanced troubleshooting and support for Windows and macOS operating systems, standard desktop software, and peripherals such as printers and scanners.<br>• Analyze recurring IT issues to identify root causes and implement solutions to prevent future occurrences.<br>• Manage user accounts in Active Directory, Azure AD, Microsoft 365, and other SaaS platforms.<br>• Design and implement procedures to enhance the efficiency of the service desk and IT support processes.<br>• Deliver training sessions and develop learning plans to improve technology adoption among users and IT staff.<br>• Assist with technology upgrades to ensure minimal disruption and improved business functionality.<br>• Offer level one support for basic operating system, software, and peripheral issues, as well as network connectivity in a hybrid environment.<br>• Support Azure Virtual Desktop environments and handle conference room setup and maintenance.<br>• Document and resolve issues within the internal ticketing and project management system.<br>• Monitor system logs to identify and address incidents in a timely manner.
- 2025-05-27T14:18:47Z
- Rochester Hills, MI
- onsite
- Contract / Temporary to Hire
- 28.50 - 33.00 USD / Hourly
- We are seeking a Help Desk Analyst II to join our team located in Rochester Hills, Michigan. As a Help Desk Analyst II, you'll play a crucial role in providing end-user support, managing hardware and software issues, as well as handling network troubleshooting tasks. This role offers a contract to permanent employment opportunity.<br><br>Responsibilities: <br><br>• Provide top-tier help desk and end-user support, ensuring efficient resolution of all queries.<br>• Conduct basic troubleshooting for Windows operating systems to maintain smooth operation.<br>• Manage password reset tasks for both Windows and IBM series systems.<br>• Monitor the distribution center to ensure all systems are functioning optimally.<br>• Handle deployments and configuration management tasks efficiently.<br>• Facilitate the migration of our email server to cloud technologies, ensuring minimal disruption to services.<br>• Address hardware and software connectivity issues promptly and effectively.<br>• Utilize knowledge of Cisco Technologies and Active Directory in daily tasks.<br>• Carry out basic network troubleshooting to maintain network stability and performance.
- 2025-05-01T12:54:05Z
- San Diego, CA
- remote
- Temporary
- 28.00 - 34.00 USD / Hourly
- <p><strong>Overview:</strong></p><p> We are seeking a highly skilled and customer-focused <strong>Senior Help Desk Technician</strong> for a contract opportunity in San Diego, CA. In this role, you will act as the first line of support for technical issues, ensuring seamless IT operations for end-users across the organization. The ideal candidate will have extensive experience with troubleshooting hardware, software, and network-related issues and demonstrate strong communication skills to provide exceptional customer service in a fast-paced environment.</p><p><strong> </strong></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide <strong>Tier 2/3 technical support</strong> for end-users, assisting with hardware, software, and network-related troubleshooting.</li><li>Manage and prioritize incoming help desk tickets to resolve issues in a timely and professional manner.</li><li>Install, configure, and maintain desktop hardware, including laptops, printers, mobile devices, and other peripherals.</li><li>Administer and support software applications, operating systems, and enterprise tools such as Microsoft Office 365.</li><li>Resolve network connectivity issues, including Wi-Fi and VPN configurations, and collaborate with network teams for complex network-related problems.</li><li>Guide and mentor junior help desk staff, offering technical assistance and training as needed.</li><li>Maintain technical documentation, including knowledge base articles, troubleshooting steps, and departmental workflows.</li><li>Collaborate with cross-functional IT teams to identify and implement process improvements.</li><li>Ensure compliance with IT security protocols, including managing user accounts, permissions, and maintaining data integrity.</li><li>Assist with IT asset inventory management and ensure proper tracking of hardware and software resources.</li></ul>
- 2025-05-20T01:43:43Z
- Plainfield, IN
- onsite
- Contract / Temporary to Hire
- 25.65 - 29.70 USD / Hourly
- We are looking for a skilled Help Desk Analyst II to join our team in Plainfield, Indiana. In this Contract to permanent role, you will be responsible for providing both onsite and remote support for IT systems, hardware, and software, ensuring seamless operations for end users. This position plays a key role in maintaining and troubleshooting infrastructure components while adhering to organizational standards and security protocols.<br><br>Responsibilities:<br>• Manage helpdesk tickets by triaging, resolving incidents, and handling assigned project tasks.<br>• Deliver technical support for hardware, software, and peripherals both remotely and onsite.<br>• Assist users with Microsoft 365 applications and ensure proper functionality.<br>• Maintain security standards, including antivirus and web filtering compliance, across devices.<br>• Provide support for audio-visual systems in detail-oriented business settings.<br>• Oversee asset management of mobile devices, desktops, and laptops.<br>• Configure and troubleshoot network issues in Windows, Apple, and Citrix environments.<br>• Collaborate with and manage vendors for services like networking, internet, and audio/video.<br>• Resolve hardware-related issues for infrastructure and client equipment, escalating when necessary.<br>• Document system changes, troubleshooting steps, and solutions in the ServiceNow platform.
- 2025-05-07T12:28:49Z
- Brookfield, WI
- onsite
- Permanent
- 55000.00 - 70000.00 USD / Yearly
- <p>Are you passionate about solving IT challenges and delivering exceptional customer service? Do you thrive in a fast-paced environment where you can make an immediate impact? If so, we have the perfect opportunity for you!</p><p>We are looking for a <strong>Help Desk Technician (Level 1 & 2)</strong> to join a growing IT consulting team. This Direct Hire/Permanent Placement role is perfect for a <strong>go-getter</strong> who loves tackling technical issues, working directly with clients, and growing their IT career.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Handle <strong>Level 1 & Level 2 tickets</strong>, troubleshooting a wide range of IT issues for clients.</li><li>Deliver an outstanding customer experience, ensuring timely and professional support.</li><li>Work with a variety of technologies, from desktops and networking to cloud-based solutions.</li><li>Collaborate with senior engineers and escalate issues when necessary.</li><li>Learn and grow in a supportive environment with <strong>long-term career potential</strong>.</li></ul>
- 2025-06-02T14:44:16Z
- Ames, IA
- onsite
- Temporary
- - USD / Hourly
- <p>We are seeking a Help Desk Technician to join our team in a 100% onsite contract at a leading Internet Service Provider (ISP) in Ames, IA. The ideal candidate will have strong technical troubleshooting skills, a customer-first mindset, and the ability to resolve IT related issues efficiently.</p><p><br></p><p><strong><em><u>This role is contract only. This is 100% onsite.</u></em></strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide technical support to residential and business customers via phone, email, and in person.</li><li>Diagnose and troubleshoot internet connectivity issues, router/modem problems, and network performance concerns.</li><li>Guide customers through setup, configuration, and basic troubleshooting of ISP-provided equipment.</li><li>Escalate complex technical issues to Tier 2 and Network Engineers as needed.</li><li>Maintain detailed documentation of troubleshooting steps and resolutions in the ticketing system.</li><li>Assist with account setup, password resets, and billing-related technical inquiries.</li><li>Ensure a high level of customer satisfaction by providing professional and friendly support.</li><li>Stay updated on company services, network changes, and troubleshooting techniques.</li><li>You will be assisting the end user with the following: Networking, IP addresses, routers, hookups, connectivity, and troubleshooting a variety of Windows Environments.</li></ul><p><br></p>
- 2025-05-09T15:36:12Z
- Woodlands, TX
- remote
- Temporary
- 20.00 - 25.00 USD / Hourly
- <p>We are seeking a Help Desk Analyst I to join our IT support team. In this role, you'll provide first-level technical support to end users by troubleshooting and resolving complex hardware, software, and network issues. You’ll also assist with device imaging, user account administration, and supporting onsite or remote employees across multiple departments. This position requires strong technical proficiency, exceptional communication skills, and a commitment to delivering a high-quality support experience.</p><ul><li>Provide frontline support to users via phone, email, chat, or in person.</li><li>Troubleshoot and resolve issues related to computers, printers, mobile devices, software, and connectivity.</li><li>Log and track incidents using a ticketing system, ensuring timely updates and resolution.</li><li>Escalate unresolved or complex issues to Help Desk II or other IT staff.</li><li>Assist with device setup and deployment for new hires, including imaging and installing software.</li><li>Support basic user account management (password resets, email issues, permissions).</li><li>Maintain documentation for common issues, FAQs, and resolution steps.</li><li>Ensure high levels of customer satisfaction and professionalism in all interactions.</li></ul>
- 2025-05-28T16:28:46Z
- Philadelphia, PA
- onsite
- Temporary
- - USD / Hourly
- We are looking for a skilled Network Technician II to join our team in Philadelphia, Pennsylvania. This is a long-term contract position that involves a mix of hands-on technical support and network administration. The ideal candidate will travel between multiple sites daily, providing exceptional end-user support while also contributing to network-related projects.<br><br>Responsibilities:<br>• Travel to various locations daily to address end-user and equipment-related issues.<br>• Troubleshoot and resolve hardware and software problems, including issues with Windows-based operating systems.<br>• Provide support for Office 365 and other web-based applications.<br>• Build, configure, and service network equipment to maintain system integrity.<br>• Handle tickets in the PeopleSoft system, ensuring they are resolved efficiently or assigned to the appropriate team.<br>• Assist with network administration tasks, including working on network-related projects.<br>• Deliver excellent customer service and maintain strong communication with end users.<br>• Perform maintenance on networked computer systems, servers, and storage hardware.<br>• Lift and transport equipment weighing up to 50 lbs as needed.<br>• Support the implementation and troubleshooting of Cisco technologies, including routers and firewalls.
- 2025-05-22T14:08:47Z
- San Mateo, CA
- onsite
- Temporary
- 36.10 - 41.80 USD / Hourly
- <p>Robert half is seeking a Desktop Support/Service Desk Technician III to join their lean and dynamic IT team. This is a hybrid role requiring both strong technical skills and a proactive, service-oriented mindset. The right candidate will thrive in a fast-paced environment where they will wear multiple hats—from handling end-user support to engaging in systems administration and AV troubleshooting.</p><p><br></p><p>Begin taking ownership of key support functions such as:</p><ul><li>5+ years of experience in desktop support, service desk, or endpoint management</li><li>Strong hands-on experience with:</li><li>Windows OS (99% Windows environment)</li><li>Active Directory & Azure AD</li><li>MDM tools (e.g., JAMF, Intune, AirWatch)</li><li>Zoom Rooms and AV systems</li><li>VOIP systems (e.g., Cisco, Avaya)</li><li>Windows patching and security updates</li><li>Enterprise printing and firewall support</li><li>Zoom Room & AV Support</li><li>VOIP System Troubleshooting</li><li>MDM for iOS and Mac Devices</li><li>Windows Patch Management</li><li>Enterprise Printing Support</li><li>Firewall Setup & Network Troubleshooting</li><li>General IT Support & Account Provisioning</li><li>Comfortable working both independently and collaboratively in a small team environment</li><li>Proactive, dependable, and capable of owning and driving IT projects</li><li>Excellent interpersonal and communication skills; able to work cross-departmentally</li></ul><p><br></p><p><br></p><p><br></p>
- 2025-05-29T14:44:05Z
- Nashville, TN
- remote
- Temporary
- 20.00 - 22.00 USD / Hourly
- <p>Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first point of contact for end-users seeking technical assistance, providing essential support and ensuring a seamless user experience. This is a contract position that offers an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>User Support:</strong> Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues.</li><li><strong>Ticket Management:</strong> Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems.</li><li><strong>Troubleshooting:</strong> Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals.</li><li><strong>Password Resets:</strong> Assist users with password resets and account access issues, following security protocols and authentication procedures.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>User Training:</strong> Provide guidance to end-users on software applications and best practices, helping them become more self-reliant.</li><li><strong>Escalation:</strong> Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution.</li><li><strong>Remote Support:</strong> Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required.</li></ol><p><br></p>
- 2025-05-29T18:48:59Z
- Nashville, TN
- remote
- Temporary
- 27.00 - 30.00 USD / Hourly
- <p>Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you will be responsible for resolving highly complex technical issues, providing expert guidance, and ensuring the organization's IT systems operate at peak performance. This is a contract position offering an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Problem Resolution:</strong> Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems.</li><li><strong>Escalated Ticket Management:</strong> Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction.</li><li><strong>Technical Leadership:</strong> Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability.</li><li><strong>Documentation and Knowledge Sharing:</strong> Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team.</li><li><strong>Collaboration with Other Teams:</strong> Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems.</li><li><strong>Vendor Coordination:</strong> Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions.</li><li><strong>Performance Optimization:</strong> Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs.</li></ol><p><br></p>
- 2025-05-29T18:54:05Z
- Princeton, NJ
- onsite
- Permanent
- 50000.00 - 65000.00 USD / Yearly
- We are looking for a dedicated Help Desk Analyst to join our Information Technology team in Princeton, New Jersey. In this role, you will be the first point of contact for resolving technical issues, ensuring smooth operations across office and retail locations. The ideal candidate brings a proactive approach to troubleshooting, excellent communication skills, and a passion for delivering top-notch technical support.<br><br>Responsibilities:<br>• Manage user accounts, permissions, and group policies using Active Directory and Microsoft 365.<br>• Document support activities and develop user-friendly guides to enhance the knowledge base.<br>• Deploy and configure hardware and software across office and retail environments.<br>• Escalate unresolved technical issues to specialized teams and ensure timely resolution.<br>• Collaborate with system and network administrators on infrastructure and security initiatives.<br>• Provide remote and occasional onsite troubleshooting support, with reimbursed travel as needed.<br>• Maintain effective communication with users to ensure satisfaction and clarity during issue resolution.<br>• Assist in the management of endpoint devices, including configuration and updates.<br>• Monitor and respond to help desk tickets promptly, ensuring minimal disruption to operations.
- 2025-05-08T16:33:44Z
- Baltimore, MD
- onsite
- Permanent
- 70000.00 - 75000.00 USD / Yearly
- · Install, configure and troubleshoot computer hardware and software <br>· Assist with new permanent onboarding account setup and change requests <br>· Monitor helpdesk ticketing system queue and act as primary point of contact <br>· Coordinate break/fix work with company vendors including deliveries and installs <br>· Manage IT projects as needed and assist with departmental projects
- 2025-05-14T14:28:48Z
- City of Industry, CA
- onsite
- Temporary
- 30.00 - 33.00 USD / Hourly
- <p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>Robert Half is currently seeking a blended IT Helpdesk/Desktop Specialist located in City of Industry, CA to help support the migration from Windows 10 to Windows 11 across the organization. The ideal candidate will have a strong background in endpoint management, user support, and system deployment, with hands-on experience using tools like Intune Autopilot and Microsoft Defender. A customer-focused attitude and strong troubleshooting skills are key to success in this role.</p><p><br></p><p>Duration: 3-6 mo. CTH</p><p><strong>Must haves: </strong></p><ul><li>3–5 years of combined experience in IT support, preferably in enterprise environments.</li><li>Hands-on experience with Windows 10 and 11 deployment and support.</li><li>Proficiency in using Intune Autopilot for device deployment or any other platform.</li><li>Familiarity with Microsoft Defender and E3 licensing features.</li><li>Strong knowledge of Office 365 support, including troubleshooting and user administration.</li><li>Experience with Active Directory, including password resets and user management.</li><li>Basic PowerShell skills for scripting and automation.</li><li>Excellent customer service and communication skills.</li><li>Ability to work independently and manage tasks with minimal supervision.</li></ul>
- 2025-05-28T19:29:41Z
- Los Angeles, CA
- onsite
- Permanent
- 70000.00 - 75000.00 USD / Yearly
- We are looking for a dedicated Help Desk Analyst I to join our team in Los Angeles, California. In this role, you will provide technical support and troubleshooting services to end users, ensuring seamless operations and a high level of customer satisfaction. This position is ideal for someone with a strong background in IT support and an enthusiasm for resolving technical challenges.<br><br>Responsibilities:<br>• Respond promptly to help desk tickets, addressing hardware, software, and connectivity issues with professionalism.<br>• Troubleshoot and resolve technical issues related to Microsoft Office Suite and Windows operating systems.<br>• Provide support for printers, audio-visual equipment, and other peripherals to ensure usability.<br>• Assist users with software application problems, including learning and supporting legal-specific applications as needed.<br>• Monitor and resolve performance and connectivity issues on Windows-based systems.<br>• Deliver exceptional customer service while communicating technical solutions in an easy-to-understand manner.<br>• Maintain accurate documentation of technical issues and resolutions within the ticketing system.<br>• Collaborate with team members to identify and implement process improvements for more efficient support.<br>• Stay updated on emerging technologies and tools to enhance support capabilities.
- 2025-05-27T16:04:52Z
- Oklahoma City, OK
- onsite
- Contract / Temporary to Hire
- 20.90 - 24.20 USD / Hourly
- <p>We are looking for a dedicated Help Desk Analyst to provide essential technical support to end-users within our organization. This on-site role involves troubleshooting hardware and software issues, managing user accounts in Active Directory, and addressing printer-related concerns. As a Contract position with the potential for long-term growth, this opportunity offers a pathway to a stable role within the company.</p><p><br></p><p>Responsibilities:</p><p>• Manage user accounts in Active Directory, including password resets and access requests.</p><p>• Troubleshoot and resolve basic Windows operating system issues.</p><p>• Assist with the installation and configuration of desktops, laptops, and standard software applications.</p><p>• Diagnose and repair printer-related issues, including hardware and software setups.</p><p>• Provide support for hardware components such as desktops, peripherals, and other IT equipment.</p><p>• Utilize Fresh-Service or similar ticketing systems to track and resolve technical issues.</p><p>• Follow established IT support procedures and maintain accurate documentation of support activities.</p><p>• Offer excellent customer service while addressing technical concerns from end-users.</p><p>• Collaborate with team members to identify and implement solutions to recurring technical problems.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide <strong>Tier 1 and Tier 2 support</strong> to end-users via phone, email, remote desktop, or in-person.</li><li>Troubleshoot and resolve issues related to <strong>Microsoft 365 services</strong> (Outlook, Teams, OneDrive, SharePoint, Excel, Word, etc.).</li><li>Administer Microsoft 365 and <strong>Azure Active Directory (AAD)</strong>, including user account provisioning, licensing, password resets, and permissions.</li><li>Escalate complex issues to Tier 3 support or vendors when necessary and follow up to ensure resolution.</li><li>Maintain accurate <strong>ticketing records</strong> using a helpdesk system (e.g., ServiceNow, Jira, Freshservice).</li><li>Assist with the <strong>onboarding and offboarding</strong> of employees, including configuring laptops, user profiles, and email accounts.</li><li>Create and maintain user documentation and knowledge base articles.</li><li>Support mobile device configuration and policy compliance (iOS, Android) under <strong>Microsoft Intune</strong> or MDM solutions.</li><li>Ensure compliance with IT policies and assist in software updates and patch management.</li><li>Participate in system upgrades, deployments, and IT improvement initiatives.</li></ul><p><br></p><p><br></p><p><br></p>
- 2025-06-02T14:13:47Z
- Philadelphia, PA
- onsite
- Contract / Temporary to Hire
- - USD / Hourly
- <p>We are in the search for a Help Desk Manager to join our team in Philadelphia, Pennsylvania. This position is in the IT industry, providing an opportunity for you to manage and mentor a team of help desk technicians, ensuring effective support and incident resolution.</p><p>This role is 5 days a week onsite</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Oversee the management and mentoring of a team of help desk technicians (2-3 people), enhancing their ability to provide efficient support.</p><p>• Act as the primary contact for executive leadership, ensuring their IT requirements are met with top-tier service.</p><p>• Handle hands-on technical support for hardware, software, and network issues, striving for timely incident and request resolution.</p><p>• Maintain the incident management process, including the logging, tracking, and resolution of issues in a swift and efficient manner.</p><p>• Identify potential improvements in help desk operations and implement best practices to improve service delivery.</p><p>• Regularly conduct training sessions for the help desk team, keeping them abreast with the latest technologies and support techniques.</p><p>• Undertake projects and initiatives independently, ensuring timely completion of global projects.</p><p>• Maintain accurate and up-to-date documentation of support processes, procedures, and troubleshooting guides.</p><p>• Monitor the performance of the help desk team through key metrics, providing regular reports to senior management.</p><p>• Collaborate with external vendors for hardware and software procurement, maintenance, and support.</p><p>• Audio Visual and conference room support</p>
- 2025-05-06T15:49:22Z