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    3712 results for Help Desk Support Manager

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    *Email valerie.montoya@rht(.com) for consideration* 


    Robert Half is seeking an IT Helpdesk Team Lead for a client located in Los Angeles, CA. IT Helpdesk Team Lead will oversee 5 helpdesk employees and prioritize tickets, adhere to SLA's, and manage and support day-to-day IT operations, including troubleshooting network issues (TCP/IP, DNS, DHCP), diagnosing connectivity problems, and managing access issues (VPN, Active Directory, remote desktop services).


    Hours: 9am-6pm

    Duration: 6 mo. contract to fulltime

    Vaccination Required (Per client request)

    100% Onsite

    Must Haves:

    • Must possess more than 3 years of experience in a helpdesk environment, with a clear ambition to step into an IT Lead role or demonstrate prior experience in this capacity.
    • Experience working with Active Directory, O365, Exchange, network connectivity, basic server knowledge, ticketing experience, prioritization of tickets (Fresh Service) along with more
    • Ability to actively contribute and collaborate effectively within a team environment.


    Day to Day:

    • Technical Support Management: Oversee and provide support for a broad range of technical issues including hardware, software, network, and infrastructure support. Ensure team members can troubleshoot and resolve issues related to operating systems (Windows, macOS), hardware components, email systems, and printers.
    • Incident & Request Management: Manage the helpdesk ticketing system to track, prioritize, and ensure timely resolution of incidents and service requests. Maintain accurate records of technical issues, resolutions, and customer interactions.
    • Escalation Management: Handle complex or escalated technical issues, providing tier-3 support for challenging problems involving servers, network infrastructure, or specialized software. Ensure timely escalation to higher-level IT teams when needed.
    • End-User Support: Provide direct support to end-users, assisting with software installations, system configurations, network connectivity issues, remote access problems, and other technical inquiries.
    • System & Network Troubleshooting: Manage and support day-to-day IT operations, including troubleshooting network issues (TCP/IP, DNS, DHCP), diagnosing connectivity problems, and managing access issues (VPN, Active Directory, remote desktop services).
    • Certifications: IT certifications such as CompTIA A+, , ITIL Foundation and any other certifications are preferred

    *Email valerie.montoya@rht(.com) for consideration* 

    Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

    Help Desk Support Manager Jobs

    Help Desk Team Lead <p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>Robert Half is seeking an IT Helpdesk Team Lead for a client located in Los Angeles, CA. IT Helpdesk Team Lead will oversee 5 helpdesk employees and prioritize tickets, adhere to SLA's, and manage and support day-to-day IT operations, including troubleshooting network issues (TCP/IP, DNS, DHCP), diagnosing connectivity problems, and managing access issues (VPN, Active Directory, remote desktop services).</p><p><br></p><p>Hours: 9am-6pm</p><p>Duration: 6 mo. contract to fulltime</p><p>Vaccination Required (Per client request)</p><p>100% Onsite</p> Help Desk Manager <p>We are searching for a hands on Manager of Technical Support to join a stable team in Manchester, New Hampshire. The successful candidate will be responsible for overseeing all aspects of the technical support team and processes, which span both software support. We are searching for someone skilled at improving processes, mentoring, identifying opportunities for improvement and putting a plan in place to achieve those improvements.</p><p><br></p><p>This position requires working in the office Monday through Friday. This is not a remote or hybrid position.</p> IT Manager <p>We are seeking a proactive and experienced IT Manager for our manufacturing client. This role focuses on managing ERP systems, providing helpdesk support, and ensuring seamless IT operations to support business objectives. The ideal candidate will have a strong background in ERP systems and troubleshooting, helpdesk management, and manufacturing IT environments.</p><p><br></p><p>Key Responsibilities:</p><p>-         Oversee the maintenance, configuration, and reliable operation of the ERP system.</p><p>-         Collaborate with departments to identify ERP requirements, implement solutions, and optimize system performance.</p><p>-         Manage system upgrades, patches, and troubleshooting to ensure minimal disruption to operations.</p><p>-         Address and resolve IT incidents, escalating complex issues as necessary.</p><p>-         Maintain a ticketing system to track, prioritize, and report on support requests.</p><p>-         Monitor and maintain the company’s IT infrastructure, including servers, networks, and hardware.</p><p>-         Ensure cybersecurity measures are in place to protect company data and systems. </p><p>-         Align IT strategies with the company’s business objectives and manufacturing processes.</p><p>-         Collaborate with production teams to ensure IT systems support manufacturing workflows and processes.</p><p>-         Manage and troubleshoot technology related to production equipment and systems.</p> Help Desk Manager We are offering a permanent employment opportunity for a Help Desk Manager in the Healthcare, Hospitals, and Social Assistance industry, located in BALTIMORE, Maryland. This role involves overseeing operational support, handling hotline calls, managing technical support staff, and ensuring all procedures are followed accurately and efficiently.<br><br>Responsibilities:<br>• Managing and supervising technical support staff and ensuring all tickets and issues are properly addressed.<br>• Overseeing the operations of the help desk, including the management of assets, ordering, and provisioning.<br>• Ensuring clear and effective communication within the team and with customers, and acting as the primary point of escalation.<br>• Maintaining accurate records of customer credit applications and managing customer inquiries.<br>• Ensuring the adherence to and updating of procedures and Standard Operating Procedures (SOPs).<br>• Overseeing the management of user admin tasks, including handling Office 365 application and access issues and user admin issues.<br>• Managing Windows hardware and computer peripheral support, as well as Active Directory group management.<br>• Coordinating mobile device work, including resetting MFA within Azure, and managing Intune and Managed Engine Mobile Device management.<br>• Overseeing the imaging of new machines and ensuring the ability to learn and manage new systems effectively. Customer Support Manager We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures.<br><br>Responsibilities:<br><br>• Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction.<br>• Train new team members on our customer service policies and best practices.<br>• Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints.<br>• Regularly review customer interactions for quality assurance and identify areas for improvement.<br>• Keep the team updated on changes to company products and services.<br>• Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals.<br>• Identify and recommend improvements to our customer service procedures to senior management.<br>• Support both internal and external customers as needed.<br>• Ensure all customer inquiries and issues are resolved promptly and professionally.<br>• Monitor team performance and conduct regular quality control to minimize errors. <br><br>Note: This role requires proficiency in Salesforce Configuration and other listed skills such as Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP, and Customer Service. Help Desk Analyst II <p><strong>Job Title:</strong> Desktop Support Specialist</p><p><strong>Location:</strong> West Los Angeles, CA</p><p><strong>Salary:</strong> Up to $80,000 per year</p><p><strong>About the Firm:</strong></p><p>Join a prestigious California-based transactional real estate law firm with 250 end users across three locations. This firm is known for its commitment to excellence and innovation in legal services, offering a collaborative and professional work environment.</p><p><strong>Job Overview:</strong></p><p>We are seeking a highly skilled and customer-focused <strong>Desktop Support Specialist</strong> to join our IT team. The ideal candidate will have a strong technical background, excellent communication skills, and a VIP-level "white glove" service mindset. This role involves supporting end-users, managing document management systems, and collaborating with the Tech Trainer to ensure users are proficient in legal software and tools.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide Tier 1 and Tier 2 support to end-users, resolving technical issues efficiently.</li><li>Manage and troubleshoot Office365, Active Directory, Windows, Zoom, and Teams environments.</li><li>Support and maintain iManage and other relevant legal or trial software applications.</li><li>Work closely with the Tech Trainer to deliver training and ensure users are proficient with legal software tools.</li><li>Recommend and present potential upgrades or new applications to stakeholders.</li><li>Assist with SCCM management (a plus) and other IT tools as needed.</li><li>Deliver white-glove service to VIPs and stakeholders, ensuring an exceptional user experience.</li></ul><p>For immediate consideration, direct message Reid Gormly on LinkedIn and Apply Now!</p><p><br></p> Help Desk Analyst <p>**Part time - 3 days a week**</p><p>We are providing a long term contract employment opportunity for a Help Desk Analyst in Haverford, Pennsylvania. The primary function of this role will be to offer technical support within our industry. The workplace will be a dynamic environment where you will handle various tech support issues.</p><p><br></p><p>Responsibilities:</p><p>• Efficiently manage and resolve tech support tickets</p><p>• Actively involved in the onboarding and offboarding process</p><p>• Maintain a comprehensive understanding of Active Directory, Jira Service Management, and Microsoft products to better serve our customers</p><p>• Utilize JIRA for service management, enhancing the overall efficiency of our processes</p><p>• Ensure all customer inquiries are handled promptly and professionally</p><p>• Keep up-to-date and accurate records of all customer interactions</p><p>• Regularly monitor customer accounts and take the necessary action when needed.</p> Help Desk Analyst Tier I <p>Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first point of contact for end-users seeking technical assistance, providing essential support and ensuring a seamless user experience. This is a contract position that offers an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>User Support:</strong> Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues.</li><li><strong>Ticket Management:</strong> Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems.</li><li><strong>Troubleshooting:</strong> Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals.</li><li><strong>Password Resets:</strong> Assist users with password resets and account access issues, following security protocols and authentication procedures.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>User Training:</strong> Provide guidance to end-users on software applications and best practices, helping them become more self-reliant.</li><li><strong>Escalation:</strong> Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution.</li><li><strong>Remote Support:</strong> Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required.</li></ol><p><br></p> Help Desk <p>We are seeking an experienced <strong>Help Desk Analyst</strong> with 2+ years of experience in technical support, specifically within the legal industry in the Houston area. The ideal candidate will have experience supporting enterprise-level applications and technologies commonly used in law firms, including iManage document management systems. You’ll be the first line of support, troubleshooting hardware and software issues, assisting end-users, and resolving technical concerns with a focus on efficiency and professionalism.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide Tier 1 and Tier 2 help desk support to end-users, addressing technical issues related to hardware, software, and network systems.</li><li>Support and troubleshoot iManage document management systems, ensuring seamless performance and user satisfaction.</li><li>Respond promptly to service requests via phone, email, and ticketing systems, ensuring all end-user needs are met in a timely manner.</li><li>Assist in configuring and maintaining end-user devices such as desktops, laptops, and printers.</li><li>Work collaboratively with IT teams to escalate and resolve advanced technical issues.</li><li>Deliver training and guidance on legal-specific programs and applications to end-users as needed.</li><li>Maintain thorough documentation of technical resolutions, FAQs, and procedural guides.</li></ul><p>Apply today to learn more about this exciting opportunity!</p> Help Desk Analyst II We are offering a long term contract employment opportunity for a Help Desk Analyst II in the detail oriented services industry. The role is based in Houston, Texas, and the successful candidate will be working in a corporate law firm environment, providing tier 2 support and local support alongside an IT support specialist and manager.<br><br>Responsibilities: <br><br>• Provide tier 2 support to staff and clients<br>• Collaborate with the IT support specialist and manager to resolve IT issues<br>• Utilize knowledge of Android Development, Cisco Technologies, and Citrix Technologies to aid in problem-solving<br>• Handle inquiries related to Mac Computers and Microsoft products<br>• Use Active Directory to manage user accounts and permissions<br>• Support users with Apple Devices and Computer Hardware issues<br>• Implement Configuration Management strategies to ensure system stability<br>• Oversee hardware and software Deployments to ensure smooth operation<br>• Maintain a detail oriented demeanor in a corporate law firm setting. IT Service Manager <p>We are offering an exciting opportunity for an IT Service Manager in Cleveland, Ohio. This role is primarily focused on overseeing the delivery of high-quality IT services, guaranteeing customer satisfaction, and managing a team of IT professionals. The position is located in a dynamic and fast-paced industry that demands excellent communication and leadership skills.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the delivery of IT services to ensure high-quality performance and customer satisfaction.</p><p>• Manage a team of IT professionals, providing guidance and support to enhance their performance.</p><p>• Implement ITIL processes and IT infrastructure library to enhance service delivery.</p><p>• Maintain and monitor service level agreements to ensure they align with company standards and customer expectations.</p><p>• Utilize excellent communication skills to interact with clients, understand their requirements, and provide appropriate solutions.</p><p>• Apply strategic thinking to improve IT services and contribute to the company's overall strategy.</p><p>• Ensure all IT services are compliant with industry standards and company policies.</p><p>• Resolve customer inquiries promptly and professionally to maintain high customer satisfaction.</p><p>• Monitor customer accounts and take appropriate action when necessary.</p> Help Desk Analyst II <p>We are seeking a skilled and customer-focused <strong>Help Desk Tier 2 Technician</strong> to provide high-quality technical support and white-glove customer service. This role is responsible for resolving escalated IT issues, managing IT assets, supporting onboarding/off-boarding processes, and maintaining critical systems such as SharePoint, JIRA, and Office 365. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment while ensuring a seamless end-user experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Technical Support & White-Glove Customer Service</strong></p><ul><li>Provide Tier 2 technical support, including troubleshooting hardware, software, and network issues.</li><li>Deliver white-glove IT support for executives and VIP users, ensuring a seamless and professional experience.</li><li>Serve as an escalation point for Tier 1 support, resolving complex technical issues in a timely manner.</li><li>Maintain a high level of customer service and professionalism, ensuring excellent communication and issue resolution.</li></ul><p><strong>User Management & IT Operations</strong></p><ul><li><strong>Onboarding & Offboarding</strong>: Configure new user accounts, provision/deprovision hardware and software, and ensure security compliance.</li><li><strong>Asset Management</strong>: Track, maintain, and manage IT assets, including laptops, mobile devices, and peripherals.</li><li><strong>Office 365 Administration</strong>: Manage user accounts, permissions, email configurations, and troubleshoot issues related to O365 applications.</li><li><strong>JIRA Administration</strong>: Create and manage tickets, workflows, and reports while ensuring proper tracking of IT support requests.</li><li><strong>SharePoint Support</strong>: Assist in the administration, troubleshooting, and user support of SharePoint sites and permissions.</li></ul><p><strong>Process Improvement & Documentation</strong></p><ul><li>Document troubleshooting steps, common issues, and best practices in a knowledge base.</li><li>Contribute to IT process improvements, automation, and efficiency enhancements.</li><li>Assist with IT projects, including system upgrades, migrations, and deployments.</li></ul> IT Manager <p>IT Manager - 5 days onsite in Kennesaw area</p><p><br></p><p>Robert Half s seeking an IT Manager who has experience leading business growth by implementing and optimizing IT systems, including ERP, CRM, EDI, and other business solutions. Reporting directly to the Divisional IT Manager, this role will be fully responsible for IT support for approximately 75 employees.</p><p><br></p><p>The IT Manager will develop and maintain a strategic IT roadmap that aligns with the company’s business goals. This position involves managing relationships with external IT service providers to ensure effective support, as well as collaborating with divisional IT teams to address needs at other locations.</p><p><br></p><p>This is an exciting opportunity to work in a fast-paced, dynamic environment where an entrepreneurial mindset, problem-solving abilities, adaptability, and a passion for collaboration will drive IT success. With a high degree of autonomy, the IT Manager will have the chance to make a significant impact on both the user experience and overall business operations.</p><p><br></p><p><u>Essential Duties and Responsibilities:</u></p><ul><li>Engage with business leaders to build, maintain and execute an IT roadmap to enable aggressive growth within the business</li><li>Provide day to day support to our IT Infrastructure (Server, Storage, Network, PBX) and applications ( ERP, CRM, EDI)</li><li>Provide end user helpdesk support including onboarding and offboarding employees.</li><li>Project manage and execute upgrades to systems and applications to maintain currency and supportability.</li><li>Partner with Managed Service Providers to define and deliver infrastructure and/or application support where applicable.</li><li>Ensure compliance with cyber security standards by deploying, managing and maintaining enterprise cyber security tools.</li><li>Perform system patching and security remediation's</li><li>Perform and ensure that data backups are performed, execute periodic BCDR tests.</li><li>Document and keeping all processes and procedures current</li><li>Administer and maintain Active Directory, Group Policy.</li><li>Install and tests necessary software and hardware</li><li>Maximizes the availability, uptime, stability and data integrity of Company Infrastructure, PC Software, hardware, network, printers and file and print servers</li><li>Monitor PC, Network and Server performance. Tune to optimize performance. Make recommendations for new equipment or services.</li><li>Administer, troubleshoot and maintain telephone system, phones and other communication equipment.</li><li>Maintains inventory of all hardware, software, and telecommunications equipment.</li><li>Develop and maintain system documentation for changes and enhancements.</li><li>Provide IT expertise and support to businesses across the Division as needed.</li><li>Performs all other duties as required</li></ul><p><br></p> Help Desk Analyst Tier II <p>Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will play a key role in providing advanced technical support to end-users, troubleshooting complex issues, and ensuring the efficient operation of IT systems. This is a contract position that offers an exciting opportunity to work with a reputable company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Troubleshooting:</strong> Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support.</li><li><strong>Ticket Resolution:</strong> Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction.</li><li><strong>User Training:</strong> Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team.</li><li><strong>Vendor Coordination:</strong> Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions.</li><li><strong>Remote Support:</strong> Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence.</li><li><strong>Escalation Management:</strong> Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets.</li></ol><p><br></p> Help Desk Analyst We are offering a contract for a permanent position in Phoenix, Arizona for a Help Desk Analyst in the Chemicals Manufacturing industry. The role involves providing user-friendly ICT support to internal customers, offering first-line support for incidents and requests, and implementing improvements to enhance the system's overall performance. <br><br>Responsibilities:<br>• Provide first-line incident and request support to swiftly restore user operation and prevent recurring issues<br>• Install necessary software to facilitate user-friendly ICT support<br>• Carry out continuous system analysis and suggest enhancements to boost overall system performance <br>• Develop, store, and distribute technical documents in accordance with the knowledge management standard<br>• Create comprehensive user guidelines for specific desktop products, software programs, or systems to foster independent usage and prevent recurrent issues<br>• Execute administrative and maintenance tasks to ensure standards adherence, including preventive maintenance on client systems, hardware repair, and inventory maintenance<br>• Maintain up-to-date ticketing records<br>• Stay updated with the latest developments in the specific field to provide a service that is continuously based on updated knowledge and share this expertise within the ICT department<br>• Train internal customers in technical solutions for business processes<br>• Participate in a rotation system to be available for emergency service as the on-call technician. Desktop Support Analyst <p>Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Technical Support:</strong> Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li><strong>Desktop Management:</strong> Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li><strong>Hardware Maintenance:</strong> Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li><strong>Software Support:</strong> Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li><strong>User Training:</strong> Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li><strong>Security:</strong> Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li><strong>Collaboration:</strong> Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li><strong>End-User Satisfaction:</strong> Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol><p><br></p> Desktop Support Analyst <p>Robert Half is seeking a Desktop Support Analasyt for our client in the Biotech space. This Desktop Support Role is a contract to hire opportunity and sits out of Brisbane, Ca. The Desktop Support candidate should ideally have 4-5 years of experience in providing IT Support to an enterprise organization of 100+ people across multiple locations and time zones. This Desktop Support Analyst will support end users both in person and remotely. </p><p><br></p><p>The Desktop Support Candidate must have the necessary soft skills and knowledge to provide front line end-to-end IT operational support at all levels of an organization. This is a great opportunity who wants to join a growing organization and take on additional resposibilities and grow in their IT career. </p><p><br></p><ul><li>Develop and configure Windows 11 images for laptop and desktop deployments in accordance with SOPs.</li><li>Create and configure Apple OS images for laptops, ensuring seamless domain integration.</li><li>Set up applications and services for end-user deployments, including O365, MS Office, Project, Visio, Box, Okta, Adobe products, SharePoint, CrowdStrike, Symantec, Sophos, Zoom, Teams, and DocuSign.</li><li>Manage Active Directory objects, including user account creation, group assignments, and attribute management.</li><li>Provide support for both on-site and remote users across the US and EU via Zoom, Teams, and Ninja.</li><li>Troubleshoot end-user laptops, software configurations, applications, and services.</li><li>Provide audiovisual support for Teams and Zoom deployments.</li><li>Adhere to established processes for user and asset lifecycle management, including provisioning, onboarding, offboarding, and retirement.</li><li>Ensure helpdesk activities comply with IT SOPs and industry standards.</li><li>Assist in updating and maintaining Helpdesk SOPs and technical deployment documents to support SOX compliance.</li><li>Support asset recovery and redeployment efforts.</li><li>Perform laptop upgrades for end users as needed.</li><li>Assist with the setup, logistics, and teardown of large meetings.</li><li>Provide support for periodic password changes, MFA rollouts, and on-demand application deployments.</li></ul> Help Desk Analyst Tier III <p>Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you will be responsible for resolving highly complex technical issues, providing expert guidance, and ensuring the organization's IT systems operate at peak performance. This is a contract position offering an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Problem Resolution:</strong> Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems.</li><li><strong>Escalated Ticket Management:</strong> Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction.</li><li><strong>Technical Leadership:</strong> Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability.</li><li><strong>Documentation and Knowledge Sharing:</strong> Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team.</li><li><strong>Collaboration with Other Teams:</strong> Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems.</li><li><strong>Vendor Coordination:</strong> Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions.</li><li><strong>Performance Optimization:</strong> Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs.</li></ol><p><br></p> Help Desk <p>We are seeking a skilled and customer-focused Service Desk Technician to join our IT support team. The ideal candidate will have experience in remote troubleshooting, Windows 11, Azure AD, and Entra. The Service Desk Technician will be responsible for providing technical assistance and support to end-users, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.</p><p> </p><p>Key Responsibilities:</p><ul><li>Provide remote troubleshooting and technical support to end-users for hardware, software, and network issues.</li><li>Assist users with Windows 11 installation, configuration, and maintenance.</li><li>Manage and support user accounts and access through Azure Active Directory (Azure AD).</li><li>Utilize Entra for identity and access management tasks.</li><li>Respond to service desk tickets, emails, and calls promptly and professionally.</li><li>Document issues, resolutions, and maintain accurate records of support activities.</li><li>Collaborate with other IT team members to resolve complex issues and improve service delivery.</li><li>Educate end-users on best practices for utilizing IT resources and tools.</li><li>Maintain up-to-date knowledge of emerging technologies and best practices in IT support.</li></ul><p><br></p> Help Desk <p>We are seeking a skilled and customer-focused Service Desk Technician to join our IT support team. The ideal candidate will have experience in remote troubleshooting, Windows 11, Azure AD, and Entra. The Service Desk Technician will be responsible for providing technical assistance and support to end-users, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.</p><p> </p><p>Key Responsibilities:</p><ul><li>Provide remote troubleshooting and technical support to end-users for hardware, software, and network issues.</li><li>Assist users with Windows 11 installation, configuration, and maintenance.</li><li>Manage and support user accounts and access through Azure Active Directory (Azure AD).</li><li>Utilize Entra for identity and access management tasks.</li><li>Respond to service desk tickets, emails, and calls promptly and professionally.</li><li>Document issues, resolutions, and maintain accurate records of support activities.</li><li>Collaborate with other IT team members to resolve complex issues and improve service delivery.</li><li>Educate end-users on best practices for utilizing IT resources and tools.</li><li>Maintain up-to-date knowledge of emerging technologies and best practices in IT support.</li></ul><p> </p> Desktop Support Analyst Job Summary:<br>We are seeking an experienced Desktop Support Engineer to proactively provide exceptional helpdesk, desktop and systems support to end users, in close collaboration with the IT Infrastructure team. The successful candidate will have a client satisfaction focused orientation, and a process and standards driven approach to operational excellence. The landscape includes Windows and MacOS laptops, mobile devices, Hybrid AD and M365. You will be part of a close-knit IT team that is a critical partner and supporter of end users.<br><br>Responsibilities:<br>• Provides day-to-day technical support to employees for internal desktop systems hardware and software as well as support for network, basic server, and storage infrastructure for 200+ users.<br>• Installs, configures, and troubleshoots Windows 10 and MacOS devices, smartphones, and network equipment in a heterogeneous environment.<br>• Manages Users and Computer Objects in Active Directory in a hybrid environment.<br>• Performs Windows imaging and proactively researches and drives IT towards modern approaches for image management and patching.<br>• Analyzes, installs, modifies, and supports operating systems, database, or utilities software.<br>• Responsible for endpoint management, conditional access policies and security using KACE and Intune. Assess current practices and recommend improvements.<br>• Supports M365 applications including Office and Teams.<br>• Participates in and follows ITIL Incident Management and Change Management.<br>• Responsible for proper configuration and use of ticketing systems, knowledge base systems and CMDB in collaboration with the IT Infrastructure team.<br>• May participate in development of information technology and infrastructure projects<br>• Acts as the IT lead in onboarding and off-boarding employees.<br>• Onsite as well as remote support.<br>• Support multi-function printers and teleconferencing equipment.<br>• Assist in new-hire orientation training around the usage of specific IT-supported software, such as M365, document management systems etc.<br><br><br><br>Requirements:<br><br>• Required: Associates Degree. Preferred: Bachelor of Computer Science or related degree.<br>• A minimum of 8 years of experience in an IT Support environment.<br>• Verifiable experience covering all responsibilities mentioned.<br>• Must have excellent customer service and communication skills.<br>• Strong experience with Windows 10, AD, and M 365 in a heterogenous environment.<br>• Familiarity with MacOS and iPhone support.<br>• Experience with endpoint management, patching and security platforms.<br>• Must have a positive attitude and be resourceful in troubleshooting issues.<br>• Strong technical aptitude and demonstrated problem-solving skills.<br>• Appropriate Microsoft Certifications such as: <br>• M365 Fundamentals. <br>• Security, Compliance, and Identity Fundamentals.<br><br>Benefits:<br>• Health Insurance<br>• Dental Insurance<br>• Vision Insurance<br>• Life Insurance <br>• 401(k) <br>• Paid Time Off<br>• Flexible Spending Account <br>• Health Savings Account Desktop Support Analyst <p>Are you interested in IT Help Desk or Desktop Support roles? Are you an experienced IT professional with a full understanding of technical standards, principles, theories, concepts, and techniques? </p><p><br></p><p>We are interested in talking to you if you have the following skillset:</p><p><br></p><p>Responsibilities:</p><p>• Providing help desk and desktop support to our team members</p><p>• Troubleshooting and resolving issues related to computer systems, hardware, and software</p><p>• Utilizing your expertise in Microsoft O365 and Active Directory to manage user accounts and access</p><p>• Leveraging your skills in Intune and SCCM, if available, to manage devices and applications</p><p>• Ensuring the smooth running of Windows systems, with Mac knowledge being a bonus</p><p>• Applying your strong problem-solving skills to identify, investigate, and resolve technical issues</p><p>• Utilizing your excellent communication skills to provide clear, concise technical assistance</p><p><br></p> Help Desk Analyst III We are in search of a Help Desk Analyst III to join our team in Pittsburgh, Pennsylvania. This role is vital to our Information Technology industry, offering a long term contract employment opportunity. The successful candidate will be instrumental in providing multi-tier technical support, resolving complex issues, and ensuring excellent customer service.<br><br>Responsibilities:<br><br>• Help in troubleshooting and resolving complex technical issues.<br>• Offer excellent customer service and communication to all users.<br>• Undertake configuration and troubleshooting of network systems.<br>• Utilize Citrix Technologies, Database, EO/IR systems, Lotus Notes, and Microsoft in daily operations.<br>• Maintain and manage Windows Server, Active Directory, and Office 365.<br>• Take charge of Deskside Support and Desktop Hardware.<br>• Perform advanced desktop support, networking, and system administration duties.<br>• Adhere to Configuration Management best practices.<br>• Continuously update and maintain accurate customer credit records.<br>• Efficiently process customer credit applications. Help Desk Analyst I <p>We are offering an employment opportunity for a Help Desk Analyst I in Brownsville, Texas. As a Help Desk Analyst I, your primary focus will be to provide efficient client support and resolve technical issues via various electronic mediums. You will also be responsible for configuring client's equipment and local software to connect to the Information system via LAN/WAN and Internet applications/servers respectively. Working in the education industry, your role will involve training clients in the use of the Information system and related software applications.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Efficiently address and resolve technical issues through email, phone calls, and other electronic communications.</p><p>• Configure client's equipment to connect to the Information system via LAN/WAN.</p><p>• Set up local software to connect to LAN resources and Internet applications/servers.</p><p>• Provide training to clients on the usage of the Information system and related software applications.</p><p>• Understand and operate OS and application operations related to district offered services.</p><p>• Identify and advise on operational issues in client computer systems.</p><p>• Support network hardware for internal and external applications.</p><p>• Evaluate new support systems/application system requirements for implementation.</p><p>• Provide Level II Technical Support for software and network devices.</p><p>• Create new accounts using district provided software tools</p> Help Desk Analyst II <p>We are offering an opportunity for a Help Desk Analyst II to join our team in the Real Estate - Developers industry, located in Scottsdale, Arizona, 85250-4421, United States. As a Help Desk Analyst II, you'll be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will be responding to customer queries, running diagnostic programs, isolating problems, and determining and implementing solutions. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Handle an average of 10 customer tickets per day</p><p>• Utilize technologies such as Intune, Ubiquiti, MS365, Outlook, and SharePoint to resolve customer issues</p><p>• Collaborate with Managed Service Providers (MSP) for escalated issues</p><p>• Maintain an up-to-date knowledge of Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, and Microsoft</p><p>• Use Active Directory to manage user accounts and access controls</p><p>• Assist with the configuration and management of Apple Devices and Computer Hardware</p><p>• Carry out deployment tasks as necessary</p><p>• Leverage skills in Configuration Management to ensure systems are running optimally</p>