<p>Robert Half is seeking a <strong>Helpdesk Technician</strong> to support a <strong>legal services</strong> organization based in <strong>Seattle, Washington</strong>. This role involves stabilizing day-to-day IT operations while the firm’s internal IT resource is out on extended leave, including Microsoft 365 administration, user provisioning, workstation setup, vendor coordination, and supporting an upcoming document management system rollout. The position is <strong>onsite</strong>, that is a <strong>3-month contract</strong> opportunity with <strong>potential to extend</strong>. Apply today!</p><p><br></p><p><strong>Job Details:</strong></p><p> Schedule: Monday–Friday, 40 hours per week</p><p> Duration: 3-month contract</p><p> Location: Downtown Seattle (100% onsite)</p><p><br></p><p><strong>Job Responsibilities:</strong></p><ul><li>Provide onsite helpdesk support for a 50+ user professional services environment</li><li>Administer Microsoft 365 accounts, including user setup, modifications, and deactivations</li><li>Manage hosted Exchange (Intermedia) accounts and troubleshoot email/calendar integration issues</li><li>Configure workstations, laptops, printers, and peripheral devices</li><li>Set up DUO MFA and remote access for hybrid users</li><li>Troubleshoot practice management software and Outlook calendaring issues</li><li>Coordinate escalations with third-party infrastructure/vendor support teams</li><li>Assist with document management system rollout and end-user support</li><li>Develop and document internal IT processes and onboarding checklists</li><li>Support hardware/software rollouts and office build-out coordination</li></ul><p><br></p>
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Lawrence, Massachusetts. This role involves providing technical assistance to both remote and onsite users while maintaining and troubleshooting various software and hardware systems. If you enjoy solving technical problems and thrive in a fast-paced environment, this position offers an excellent opportunity to showcase your expertise.<br><br>Responsibilities:<br>• Offer prompt technical support to remote and onsite users, ensuring all issues are resolved efficiently.<br>• Manage and troubleshoot Dell laptops, VoIP software, and various SaaS applications.<br>• Utilize tools such as Azure, Entra, and Intune to maintain cloud-based systems.<br>• Handle mailroom support tasks and assist with related technical needs.<br>• Work with Windows-based systems to provide solutions and ensure optimal functionality.<br>• Respond to and manage service desk tickets using SuperOps ticketing software.<br>• Collaborate as part of a virtual support team to address user challenges.<br>• Conduct basic troubleshooting for Active Directory and Microsoft Windows environments.<br>• Provide consistent updates and communication to users regarding issue resolutions.<br>• Ensure all systems are functioning effectively and securely by monitoring and maintaining hardware and software configurations.
Helpdesk Support Technician – Tier 1 Location: Oklahoma City, OK (100% Onsite) Contract Type: 6‑Month Contract-to-permanent Work Environment: High face‑to‑face interaction with end users <br> Position Overview We are seeking a customer‑focused Tier 1 Helpdesk Support Technician to provide onsite technical support for end users in a fast‑paced, service‑oriented environment. This individual will be the first point of contact for employees requiring assistance with hardware, software, connectivity, and account‑related issues. Strong interpersonal skills and professionalism are essential, as this role involves continuous in‑person support and customer service interactions. <br> Key Responsibilities Serve as the first line of support for end‑user technical issues, including: Password resets, account lockouts, MFA issues Basic troubleshooting of laptops, desktops, printers, and mobile devices Software installs, updates, and configuration Network connectivity (Wi‑Fi, VPN, basic diagnostics) Provide in‑person, desk‑side support with a friendly, customer‑centric approach. Document incidents, resolutions, and steps taken in the ticketing system. Escalate advanced technical issues to Tier 2 or Tier 3 when necessary. Assist with imaging, deployment, and setup of new hardware. Maintain accurate inventory of equipment and peripherals. Ensure all service-level expectations are met or exceeded. Support end users during onboarding with device setup and account access.
<p>We are looking for a dedicated Help Desk Analyst to join our team in Mt. Pleasant, South Carolina. This is a long-term contract position offering an excellent opportunity to provide technical support and assistance in a dynamic environment. The role requires a proactive individual who is comfortable working both independently and collaboratively to address a variety of IT challenges.</p><p><br></p><p>Responsibilities:</p><p>• Provide on-site and remote technical support for desktop systems, printers, Active Directory, and networking issues.</p><p>• Troubleshoot and resolve hardware, software, and printer-related problems effectively.</p><p>• Manage and prioritize service desk tickets, ensuring timely resolution of technical issues.</p><p>• Perform regular field visits to remote terminals, supporting equipment and systems on-site.</p><p>• Collaborate with team members to address IT concerns and improve operational efficiency.</p><p>• Handle basic networking troubleshooting tasks, ensuring system connectivity and performance.</p><p>• Maintain and update documentation related to IT processes and solutions.</p><p>• Support end-users by delivering clear instructions and guidance on technical matters.</p><p>• Conduct equipment inspections that may require climbing stairs or working at heights.</p><p><br></p>
We are looking for a Help Desk/Desktop Support Analyst to join our team in Malvern, Pennsylvania. The ideal candidate will provide comprehensive technical support to faculty, staff, and students, ensuring smooth operation of IT systems and devices. This is a long-term contract position requiring hands-on expertise in resolving technical issues across mixed operating systems and environments, as well as assisting with audio/visual technology setups.<br><br>Responsibilities:<br>• Deliver prompt and attentive deskside and helpdesk support to users, resolving technical issues efficiently.<br>• Manage and support devices running MacOS, Windows, and ChromeOS.<br>• Assist with the administration of Google Workspace and manage Chromebook devices.<br>• Diagnose and troubleshoot networking problems, including Wi-Fi connectivity, printers, and other peripherals.<br>• Provide technical assistance for audio/visual systems, including classroom projectors and event space audio equipment.<br>• Collaborate with technical staff onsite to ensure coordinated support efforts.<br>• Follow directives from a virtual technology team to align with organizational IT strategies.<br>• Document resolutions, processes, and technical issues to build a comprehensive knowledge base.
<p>We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Janesville, Wisconsin. In this Contract to permanent position, you will play a vital role in providing technical support to end-users while ensuring seamless onboarding processes and efficient ticket resolution. This is an exciting opportunity to work in a dynamic environment within the high-tech pharmaceutical and biotechnology industry.</p><p><br></p><p>Responsibilities:</p><p>• Provide timely and effective support to users by addressing hardware, software, and system-related issues.</p><p>• Manage and resolve service desk tickets using Fresh service, ensuring all requests are handled promptly and accurately.</p><p>• Assist with onboarding new employees by configuring devices, setting up accounts, and ensuring proper access to systems.</p><p>• Support the upgrade of systems to Windows 11, ensuring a smooth transition for all users.</p><p>• Deliver excellent customer service by communicating clearly and effectively with team members and clients.</p><p>• Troubleshoot and resolve basic issues related to Active Directory and Microsoft Windows environments.</p><p>• Collaborate with team members, including Systems Administrators and Support Technicians, to address complex technical challenges.</p><p>• Participate in an on-call rotation to provide after-hours support when needed.</p><p>• Maintain accurate documentation of processes, procedures, and resolved issues.</p><p>• Contribute to the improvement of technical workflows and processes to enhance overall efficiency.</p>
<p>Seeking a Help Desk Support Technician Tier 1 to join our friendly, hardworking team in Medford, OR. Looking for a team player who thrives in a fast-paced, feedback-rich environment. Dependable, honest, eager to learn, and committed to service. Excellent learning and growth opportunity.</p><p> </p><p>• Deliver high-quality technical support - 85% technical, 15% operations</p><p>• Manage and resolve help desk tickets</p><p>• Troubleshoot networking, Windows OS, cloud issues - 365, Active Directory, Azure/Entra, Group Policy</p><p>• Documentation, continual improvement</p><p> </p><p>• 1–3 years IT Help Desk experience</p><p>• Excellent communication and customer service skills</p><p>• Basic networking, troubleshooting Windows, Microsoft 365 tools.</p><p> </p><p>Onsite Mon-Fri: 8am-5pm - 40 hours/week (1 hour unpaid lunch)</p><p> </p><p>401(k) with 3% match, Dental, Health, Vision & Life insurance, Paid time off, Referral program, Tuition reimbursement, Birthday paid day off</p>
We are looking for a skilled Help Desk/Desktop Support Analyst to provide high-quality technical assistance across multiple locations in Boston, Massachusetts. This long-term contract position requires a proactive, detail-oriented individual with strong expertise in Level 2 Desktop Support and a passion for delivering exceptional customer service. The role involves supporting both Mac and Windows environments, troubleshooting hardware and software issues, and ensuring smooth operation of IT systems.<br><br>Responsibilities:<br>• Deliver onsite IT support services three days a week at a pharmaceutical company and one day a week at another client location.<br>• Diagnose and resolve technical issues related to computers, networks, and software in Mac and Windows environments.<br>• Provide advanced troubleshooting and support for Office 365, Azure Active Directory, and Okta systems.<br>• Manage and resolve service desk tickets promptly, ensuring minimal disruption to users.<br>• Maintain and support printers, conference room technology, and audiovisual equipment.<br>• Collaborate effectively with team members to address IT challenges and improve system efficiency.<br>• Demonstrate a customer-centric approach while assisting users with technical issues.<br>• Ensure proper documentation of issues, solutions, and updates within the ticketing system.<br>• Stay updated on the latest AV and IT technologies to provide effective support.<br>• Organize and prioritize tasks to meet deadlines and client expectations.
We are looking for a dedicated EUC Help Desk/Desktop Support Analyst to join our team in West Des Moines, Iowa. In this role, you will provide exceptional technical support and troubleshooting services to ensure smooth user operations. This is a long-term contract position ideal for professionals with a strong background in desktop support and system administration.<br><br>Responsibilities:<br>• Deliver Tier 3 support for end-user computing systems, ensuring timely resolution of complex technical issues.<br>• Manage user accounts and access permissions within Active Directory.<br>• Perform troubleshooting for Microsoft Windows 10 and 11 environments to resolve hardware and software problems.<br>• Respond to and resolve service desk tickets efficiently, maintaining detailed documentation of solutions.<br>• Provide technical assistance to users, addressing system functionality and application concerns.<br>• Install, configure, and maintain desktop systems and peripheral devices.<br>• Collaborate with other IT teams to escalate and resolve advanced technical issues.<br>• Conduct system updates and patches to ensure optimal performance and security.<br>• Offer guidance and training to users on system operations and best practices.<br>• Analyze recurring problems to identify root causes and implement preventive measures.
<p>We are looking for an experienced IT Service Desk Analyst who will be responsible for delivering day-to-day IT related support to users across North America, while serving as a proactive liaison between IT and the business. This role ensures operational excellence in end-user support, while also contributing to continuous improvement, business engagement, and alignment of IT services with Company goals. Day to day IT support includes, but not limited to, hardware setup, configuration, provisioning and user account management. The role also includes support for business applications.</p><p><br></p><ul><li>3+ years of hands-on service desk experience in a well-established IT service desk environment doing more than just level 1 support.</li><li>ITIL V3/V4 training with practical application of ITIL practices</li><li>Windows OS, Microsoft 365, network concepts, common business applications</li><li>Proficient with reporting and analytical tools (e.g. Power BI) for generating dashboards, KPIs, and operational insights</li><li>Liaison between IT and business units, analyzing service trends, recommending improvements, and promoting a consistent, customer-focused technology experience across the organization.</li><li>Long term career goals, interest in growing with the company</li></ul><p><br></p><p>$60,000 - $78,000</p><p>Onsite in Gresham</p><p>Monday to Friday, from 5:30AM to 2:00PM - potential OT</p><p>Benefits: MDV, PTO, 401K</p>
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Tempe, Arizona. In this role, you will provide technical assistance and troubleshooting support to ensure smooth operations for end-users. This is a long-term contract position offering an excellent opportunity to enhance your technical expertise and contribute to a collaborative environment.<br><br>Responsibilities:<br>• Respond promptly to support requests and resolve technical issues for end-users.<br>• Manage and troubleshoot Active Directory accounts and permissions.<br>• Diagnose and resolve issues related to Microsoft Windows 10 and related software.<br>• Monitor and resolve service desk tickets efficiently, ensuring timely resolutions.<br>• Provide step-by-step guidance to users experiencing technical difficulties.<br>• Install and configure hardware and software components as needed.<br>• Collaborate with team members to identify recurring issues and implement solutions.<br>• Maintain detailed records of issues, resolutions, and user interactions.<br>• Ensure all systems are operating optimally through routine checks and updates.
100% onsite in WDM offices<br>Applicants must be flexable to work occasional Tuesday - Saturday work week as needed. With all the moving pieces for this project and the need to have desks with equipment ready to be set on Monday mornings, there could be the occasional scheduled week where the days for that week will be shifted to include a Saturday with a week's minimum notice. The ideal candidate will need to be flexible when possible. We will try to limit this as much as possible, but cannot predict the frequency. License and own transportation is also a key requirement as individuals will be moving between locations within WDM offices. <br>Job Title: Desktop Support Technician<br>Job Summary<br>The IT Desktop Technician is responsible for the physical deployment, movement, and setup of end user workstation environments. This role focuses on preparing, installing, relocating, and supporting desktop equipment to ensure employees have fully functional and professional workspaces. The position works closely with IT teams, Facilities, and business stakeholders to support office moves, new hires, desk reconfigurations, and hardware refresh initiatives.<br>Key Responsibilities<br>• Perform physical setup, teardown, and relocation of end user desk and workstation equipment, including desktops, laptops, monitors, docking stations, keyboards, mice, and peripherals<br>• Coordinate and execute employee desk moves, office relocations, and department reconfigurations<br>• Set up new hire workstations prior to start dates, ensuring equipment is operational and standards are met<br>• Assemble and cable workstation hardware, ensuring clean and organized setups<br>• Troubleshoot basic hardware, connectivity, and peripheral issues during setup and migration activities<br>• Maintain inventory accuracy by documenting asset assignments, moves, and returns in asset management systems<br>• Work closely with Facilities and IT leadership to schedule and plan move activities with minimal business disruption<br>• Decommission equipment and prepare hardware for reuse, storage, or disposal following IT policies<br>• Ensure compliance with company security, safety, and IT standards<br>• Provide excellent customer service and clear communication to end users throughout the move and setup process<br>Required Qualifications<br>• 1–3 years of experience in IT desktop support, hardware deployment, or field services<br>• Hands on experience setting up and moving computer workstations and peripherals<br>• Basic understanding of Windows and/or macOS operating systems<br>• Familiarity with enterprise hardware (Lenovo, monitors, docking stations)<br>• Ability to lift and move computer equipment (up to 50 lbs.)<br>• Strong organizational skills and attention to detail<br>• Excellent interpersonal and customer service skills<br>• Valid driver’s license (if role includes travel between sites)<br>Preferred Qualifications<br>• Experience supporting office moves or large scale hardware deployments<br>• Basic cable management and ergonomic workstation setup knowledge<br>• CompTIA A+ or similar certification<br>Working Conditions<br>• Primarily on site role with frequent movement throughout office spaces<br>• Frequent bending, lifting, and carrying of equipment<br>• Occasional after hours or weekend work to support large moves or business needs
<p>We are seeking a Service Desk Analyst to join our Full-Time Engagement Professional Division. This role is crucial in providing front-end user support, ensuring that all users, including C-Level Executives, receive excellent service and assistance with their technical needs.</p><p><br></p><p>As an employee of Robert Half, you can build a fulfilling career working on diverse and challenging engagements that leverage your current skills and experiences and help you develop new ones. You can also work with our global consulting firm and learn from industry subject matter experts developing innovative customer solutions.</p>
<p>We are looking for a skilled Desktop Support Analyst to join our team in Mokena, Illinois. In this role, you will provide exceptional technical support to a diverse user base, ranging from executives to plant-floor employees. This is a long-term contract position offering opportunities to travel to multiple facilities and gain training on specialized equipment like Zebra scanners and printers.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical support services to ensure smooth operation of hardware and software systems.</p><p>• Troubleshoot and resolve issues related to Windows 10, Active Directory, and other systems.</p><p>• Configure and set up Zebra scanners, printers, and RF-SMART devices following training.</p><p>• Manage and prioritize help desk tickets using a ticketing system to address user requests effectively.</p><p>• Communicate professionally with all levels of staff, from executives to plant-floor employees.</p><p>• Collaborate with a team of 4-5 service desk professionals to ensure seamless IT operations.</p><p>• Perform on-site support at various facilities after plant system go-live.</p><p>• Provide guidance to users on best practices for utilizing IT resources.</p><p>• Ensure all equipment is functional by performing routine maintenance and troubleshooting.</p><p>• Lift and transport equipment weighing up to 50 pounds as needed.</p>
We are looking for an experienced Help Desk/Desktop Support Analyst to join our team in Hoboken, New Jersey. In this role, you will provide hands-on technical assistance to faculty, staff, and end users, ensuring smooth computing operations and resolving issues with a focus on excellent customer service. This is a long-term contract position that requires a proactive problem solver with strong technical knowledge and outstanding communication skills.<br><br>Responsibilities:<br>• Provide comprehensive Level 1 and Level 2 technical support to faculty, staff, and end users, addressing hardware, software, and connectivity issues.<br>• Manage and prioritize support requests using Freshservice, ensuring timely and accurate resolution.<br>• Troubleshoot and resolve issues across Windows and Mac environments, including remote access and connectivity challenges.<br>• Set up and maintain peripherals, assist with equipment disconnects/reconnects, and support device-related concerns.<br>• Configure and manage devices and endpoints using Microsoft Intune to ensure optimal performance.<br>• Escalate complex technical issues following established procedures to ensure swift resolution.<br>• Maintain detailed and accurate documentation of support activities and ticket updates.<br>• Deliver customer-focused assistance with attention to detail, efficiency, and reliability.
<p>Robert Half is looking for a customer-focused Service Desk professional with strong Microsoft applications and SaaS support for a long-term contract with a real estate client based in Seattle, Washington. This role is ideal for someone who thrives in a fast-paced, remote environment, enjoys solving technical problems, and delivers a true white-glove support experience to end users.</p><p><br></p><p><strong>Duration:</strong> Long-term contract </p><p><strong>Pay rate:</strong> up $35/hourly </p><p><strong>Location:</strong> 100% Remote – working in CST or EST hours</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide Service Desk support to end users, delivering timely and high-quality technical assistance</li><li>Support SaaS-based applications with a strong focus on Microsoft-centric technologies</li><li>Troubleshoot and support Hybrid Exchange and Microsoft environments (with an upcoming transition to fully Exchange)</li><li>Deliver white-glove support, ensuring a positive and professional user experience</li><li>Work remotely while maintaining strong communication and collaboration with internal teams</li></ul>
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Cambridge, Massachusetts. This long-term contract position offers the opportunity to provide essential IT support to a dynamic organization within the Health Pharm/Biotech industry. The role involves in-person interaction and requires relevant experience, attention to detail, strong technical skills, and excellent communication abilities.<br><br>Responsibilities:<br>• Provide Level 2 support for Windows desktop environments, including troubleshooting issues with Windows 10 and Windows 11.<br>• Manage user accounts through Active Directory, including password resets and account unlocks.<br>• Offer technical support for Microsoft Office 365, Zoom, and Microsoft Teams.<br>• Address service requests and incidents using ServiceNow for ticket management.<br>• Perform hands-on troubleshooting for hardware and software issues, ensuring swift resolution.<br>• Support walk-up IT kiosks and assist end users in person across multiple buildings.<br>• Collaborate on projects such as migrating to Windows 11, implementing Intune, and deploying Manage Engine for patch management.<br>• Handle remote tickets for non-local users and provide seamless IT assistance.<br>• Work closely with a team of 9-10 support staff, following guidance from team leads and established protocols.<br>• Contribute to maintaining a high level of service for approximately 1,000 end users across two buildings.
We are looking for a Help Desk/Desktop Support Analyst to join our team in Portage, Michigan. In this role, you will provide essential IT support to ensure smooth operations, troubleshoot technical issues, and assist users with their technology needs. This position requires a proactive individual capable of handling diverse tasks and maintaining high standards of service.<br><br>Responsibilities:<br>• Operate the IT Help Desk, addressing and resolving support tickets efficiently to minimize downtime.<br>• Configure and set up new hardware and software for users, ensuring proper functionality.<br>• Provide basic training and guidance to users to enhance their understanding of IT systems.<br>• Collaborate on project-based tasks as directed by the IT Director to support organizational goals.<br>• Monitor and manage the antivirus server and patch management systems to ensure all devices are secure and up to date.<br>• Utilize remote control software to deliver support to personnel across various locations.<br>• Maintain thorough and accurate documentation for IT processes and department operations.<br>• Stay informed on industry trends by attending webinars, conferences, and educational sessions.<br>• Perform other IT-related duties as assigned to support the department's needs.
We are looking for a dedicated Desktop Support Analyst to join our team in Louisville, Kentucky. This Contract to permanent position involves providing exceptional Level 1 technical support to end users, ensuring their hardware and software issues are resolved efficiently. The role requires a hands-on approach, excellent troubleshooting skills, and a strong focus on customer service in a fully on-site setting.<br><br>Responsibilities:<br>• Create and update tickets with accurate details and ensure timely documentation.<br>• Deliver first-line technical support by diagnosing and resolving basic hardware, software, and operating system problems.<br>• Assist with computer imaging, workstation setups, hardware deployments, and equipment replacements.<br>• Provide guidance to end users on Microsoft products and address common desktop-related concerns.<br>• Monitor ticket queues and service level agreements to ensure prompt issue resolution.<br>• Assign or reassign tickets to maintain proper ownership and workflow efficiency.<br>• Escalate complex issues to higher-tier support teams when necessary.<br>• Manage tasks related to moving, setting up, or shipping computer equipment as required.
We are looking for a skilled Desktop Support Analyst to join our team in Bridgewater, New Jersey. In this long-term contract role, you will provide essential technical support to ensure seamless operation of computer systems, mobile devices, and related technologies. This position requires strong problem-solving abilities and a customer-focused approach to addressing technical issues.<br><br>Responsibilities:<br>• Diagnose and resolve hardware and software issues for desktop computers and mobile devices.<br>• Configure, maintain, and troubleshoot desktop workstations, including Windows 10 systems.<br>• Provide support for Active Directory administration and related user access requests.<br>• Ensure proper imaging and deployment of desktop hardware across the organization.<br>• Assist with the installation and maintenance of office automation tools and software.<br>• Deliver remote and in-person technical assistance to employees as needed.<br>• Document technical issues and solutions in detail for future reference.<br>• Collaborate with other IT teams to address complex system problems.<br>• Conduct routine system checks and updates to ensure optimal performance.<br>• Educate users on best practices for utilizing technology efficiently.
<p><strong>IT Help Desk Technician</strong></p><p>We are seeking an enthusiastic <strong>IT Help Desk Technician</strong> to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul><p><br></p>
We are looking for a skilled Help Desk II specialist to join our team in Los Angeles, California. In this role, you will provide advanced technical support and ensure smooth operations across various systems and platforms. You will play a pivotal role in troubleshooting, device management, and creating IT documentation to enhance organizational efficiency.<br><br>Responsibilities:<br>• Diagnose and resolve complex technical issues related to macOS, Windows, Microsoft 365, Adobe Creative Cloud, and various hardware and software components.<br>• Manage employee onboarding and offboarding processes, including configuring devices, setting up accounts, and providing training on essential IT tools.<br>• Track and maintain accurate records of IT inventory, ensuring all equipment is properly configured, secured, and regularly updated.<br>• Develop and update IT documentation, including user guides, troubleshooting instructions, and procedural manuals.<br>• Provide support for network connectivity issues and ensure seamless communication across platforms.<br>• Respond to service desk tickets promptly, delivering effective solutions and maintaining user satisfaction.<br>• Collaborate with team members to implement best practices for IT operations and security.<br>• Assist with system upgrades and installations to meet organizational needs.<br>• Monitor system performance and proactively address potential issues to minimize disruptions.
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Indianapolis, Indiana. This long-term contract position offers an excellent opportunity to showcase your expertise in IT support and troubleshooting. The ideal candidate will play a vital role in ensuring smooth technical operations and providing exceptional service to end-users.<br><br>Responsibilities:<br>• Respond promptly to incoming service desk tickets and provide effective solutions to technical issues.<br>• Manage and maintain user accounts within Active Directory, ensuring proper permissions and security protocols.<br>• Troubleshoot and resolve software and hardware problems related to Microsoft Windows 10 systems.<br>• Provide guidance and support to end-users experiencing technical difficulties.<br>• Monitor system performance and address potential issues proactively.<br>• Document resolutions and maintain accurate records of support interactions.<br>• Install, configure, and update software applications as required.<br>• Collaborate with other IT team members to implement improvements and optimize workflows.<br>• Deliver exceptional customer service while maintaining a detail-oriented approach.<br>• Ensure compliance with internal IT policies and procedures.
We are looking for a Help Desk/Desktop Support Analyst to join our team in Santa Monica, California. This contract position is ideal for an individual who excels at providing technical assistance and solving IT-related issues efficiently. The role requires a proactive approach to troubleshooting and a strong understanding of both Windows and Apple systems.<br><br>Responsibilities:<br>• Provide timely technical support for users experiencing hardware, software, or network issues.<br>• Resolve service desk tickets while ensuring customer satisfaction and adherence to service standards.<br>• Manage and maintain user accounts within Active Directory.<br>• Troubleshoot and resolve issues related to Microsoft Windows 10 and Apple Macintosh systems.<br>• Assist with software installations, updates, and system configurations.<br>• Collaborate with team members to identify and implement solutions for recurring technical problems.<br>• Monitor system performance and report any potential concerns to the appropriate teams.<br>• Educate users on basic troubleshooting techniques and best practices.<br>• Document and maintain accurate records of issues, resolutions, and updates.<br>• Respond promptly to urgent technical requests and prioritize tasks effectively.
<p>Our client is seeking a Help Desk Technician to provide front-line technical support across a multi‑site environment. This role requires strong customer service skills, solid troubleshooting capability, and the ability to support users with varying levels of technical experience.</p><p><strong>Responsibilities</strong></p><ul><li>Provide technical support and troubleshooting via phone, email, and in-person</li><li>Install, configure, and maintain desktops, laptops, mobile devices, and peripherals</li><li>Image and build computer equipment following established procedures</li><li>Create and manage user accounts and permissions in Active Directory</li><li>Document all support activities and resolutions in the ticketing system</li><li>Assist with software deployments, updates, and patching</li><li>Collaborate with internal IT teams to escalate and resolve advanced issues</li><li>Deliver basic user training as needed</li><li><br></li></ul>
