974 results for Help Desk

Help Desk Analyst We are offering an exciting opportunity for a Help Desk Analyst in Hartford County, Connecticut. This role operates within the tech industry, providing crucial assistance to our team and clients. As a Help Desk Analyst, you will be at the forefront of our operations, managing and resolving various technical issues. Responsibilities:• Addressing user tickets regarding hardware, software, and networking• Walking customers through installing applications and computer peripherals• Assisting with navigating around application menus• Utilize your knowledge of Android Development to troubleshoot and solve issues• Guiding users with simple, step-by-step instructions• Conducting remote troubleshooting• Test alternative pathways until you resolve an issue• Customize desktop applications to meet user needs• Record technical issues and solutions in logs• Direct unresolved issues to the next level of support personnel• Follow up with clients to ensure their systems are functional• Report customer feedback and potential product requests• Help create technical documentation and manuals.

Help Desk Analyst I We are offering a Contract-to-Hire employment opportunity for a Help Desk Analyst I, based in Midland, Texas. This role involves serving as a key point of contact between employees and the IT department, providing high-quality support, and handling assigned IT projects. Responsibilities: • Act as the primary support for all IT-related queries between the organization and its employees.• Troubleshoot and provide support for a variety of devices including computers, printers, phones, and more.• Regularly monitor the Help Desk website to promptly respond to support tickets and assist end users.• Ensure exceptional support is provided to all employees by following up on all assigned issues.• Escalate complex or advanced issues to a superior in a timely manner.• Configure new systems and equip them with the necessary software under the instruction of the IT Director.• Support a range of desktop applications as directed, including Microsoft Excel, Outlook, Word, PowerPoint, and other necessary software.• Provide support for systems running both Windows OS and Mac OS.• Troubleshoot and provide support for various communication devices including Blackberries, Android Devices, iPhones, and Tablets.• Communicate all requirements and needs to the IT Director.

Help Desk Analyst I We are offering a permanent employment opportunity for a Help Desk Analyst I in Woodbridge, New Jersey. In the IT industry, you will provide critical technical assistance, including support for logins, passwords, and general Windows issues. Key responsibilities: • Provide primary support for IT-related user and system issues, including phone support and technical installations. • Handle tasks related to distributed computer services. • Utilize your knowledge of Active Directory and Windows to troubleshoot and resolve issues. • Maintain a customer service mindset and helpful personality throughout all interactions. • Manage service desk tickets efficiently and effectively. • Ensure the smooth operation of Windows 10 and promptly address any problems. • Utilize Active Directory, DNS, WINS, and DHCP to support computer operations and networks. • Perform break-fix tasks as necessary to keep systems running smoothly. • Apply your technical aptitude and initiative to continually improve our IT support services.

Help Desk Analyst Robert Half is searching for a Help Desk Candidate to support a tribal organization based in Warm Springs, Oregon! This candidate will support the environment's day-to-day and handle general software, hardware, network, and system tasks. This position is a contract-to-hire opportunity that is 100% Onsite in Warm Springs, Oregon. Apply today! Location: 100% Onsite to start - Hybrid is possible (2 days telework)Length of assignment: 3-6 months contract through Robert Half and potential to convert. (The team is looking for someone who is interested in the long term)Bonus - $500 Signing Bonus Job duties: <ul><li>Identify and initiate resolutions to user problems and concerns associated with office automation equipment, hardware and software to the users' satisfaction.</li><li>Plan and coordinate the purchase, installation and implementation of office automation hardware and software according to department standards and procedures.</li><li>Maintain software and hardware registration and inventory to provide upgrades as necessary and ensure appropriate security levels are maintained.</li><li>Act as primary interface with equipment vendors and contractors for resolving problems.</li><li>Provide help desk and network support for daily operations.</li></ul>

Help Desk Analyst Level 1 Help Desk SpecialistLocation: Austin, TXHourly Rate: $24-$27 Hours: 30 hours a week onsite Overview:We are looking for a Level 1 Help Desk Specialist with a mix of technical expertise. This is an excellent opportunity for someone who is ready to grow their technical skills. Responsibilities:<ul><li>Inventory Management </li><li>Active Directory including account creation</li><li>Imaging Computers</li><li>Recycling laptops</li><li>working with a ticketing system</li></ul>

Help Desk Analyst We are offering a long-term contract employment opportunity for a Help Desk Analyst in the healthcare, hospitals, and social assistance industry located in Philadelphia, Pennsylvania. As a Help Desk Analyst, you will be responsible for supporting users across the health system, managing patient portal issues, and ensuring a high level of customer service. Responsibilities: • Address user issues across all departments within the health system, including corporate and hospital departments. • Provide support to the patient portal, including password resets and navigation assistance. • Uphold the health system's "patient first" motto in all interactions and services. • Apply your customer service experience from diverse backgrounds to enhance user satisfaction. • Handle all communication over the phone, providing efficient and effective solutions to user inquiries. • Manage your schedule to ensure availability during required hours. • Utilize your technical skills, including Microsoft, Microsoft Access, Active Directory, Configuration Management, and Connectivity, to resolve issues and maintain system efficiency. • Demonstrate an outgoing personality and comfort in speaking with people, contributing to a positive work environment and user experience.

Help Desk Analyst II Position: Help Desk Technician -- Direct Hire Permanent Location: Des Moines, IA -- Hybrid Salary: up to $65,000 base plus excellent benefits *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. *** Help Desk Technician – Healthcare Provider Are you ready to make a difference in the healthcare industry while growing your career in IT support? A leading healthcare provider is expanding its IT team and is seeking a Help Desk Technician to manage Tier 1 and Tier 2 support tickets while delivering top-notch customer service in a fast-paced, Microsoft-focused environment. Key Responsibilities: • Diagnose and resolve technical issues related to Microsoft Office 365, Active Directory, and Windows-based tools. • Manage incoming support requests in a ticketing system, ensuring timely and accurate resolutions. • Provide exceptional customer service to end-users, including remote and onsite support. • Troubleshoot system and application errors or inefficiencies with a self-directed and adaptable approach. • Collaborate with IT teams to streamline processes and optimize user experiences. What We’re Looking For: • Proven experience in Help Desk Tier 1 and Tier 2 support roles. • Strong working knowledge of Microsoft environments, including Office 365 and Active Directory. • Skilled in troubleshooting hardware/software issues within a ticket-based workflow. • Exceptional communication and customer service skills. • Self-motivated, adaptable, and capable of working independently in a dynamic setting. *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***

Help Desk Analyst II We are inviting applications for the role of Help Desk Analyst II. This position spans across the IT industry and is located in Southern Rhode Island. You will be accountable for providing excellent technical support, guaranteeing the seamless operation of our IT systems, and proactively solving problems. Responsibilities: • Ensure prompt resolution of IT support tickets while maintaining clear and detail oriented communication• Provide IT support to employees, ensuring a high level of customer satisfaction• Troubleshoot and support PCs, printers, peripherals, and network connectivity issues with a customer-first mindset• Assist employees with technology issues so they feel supported and empowered• Adhere to established IT policies and procedures to ensure efficient issue resolution• Take responsibility of technical issues, seeing them through to resolution with minimal supervision• Contribute to IT projects and assist with system administration tasks as needed• Support users on physical desktops, laptops, and Virtual Desktops• Develop knowledge base articles for self-help issues• Maintain hardware and software within the ticketing system• Onboard and remove employees• Work in a dynamic environment, ready to tackle challenges as they arise• Be available during normal business hours with occasional off-hour/weekend projects• Identify problems, draw valid conclusions, and suggest solutions.

Help Desk Analyst We are offering a long term contract employment opportunity for a Help Desk Analyst in the healthcare and social assistance industry, based in Philadelphia, Pennsylvania. This role involves primarily providing support to users across the health system, ranging from corporate users to hospital workers, as well as patient portal assistance. Responsibilities: • Assist users from various departments within the health system with their technical needs.• Provide over-the-phone support to ensure effective and timely resolution of issues.• Manage and resolve patient portal inquiries, such as password resets and navigation help.• Maintain a high level of customer service, embodying a "patient first" approach.• Utilize various software tools, including Microsoft Access and Active Directory, for effective problem-solving and user assistance.• Ensure accurate record-keeping and data management.• Balance work commitments effectively, ensuring no clashes with other schedules.• Engage in continuous learning and adaptation to new technologies and system updates.

Help Desk Analyst II We are offering a long-term contract employment opportunity for a Help Desk Analyst II in Pittsburgh, Pennsylvania. The selected candidate will be an integral part of our team, focusing on providing technical support for hardware, software, and networking systems. The role emphasizes maintaining a high level of customer service and ensuring the smooth operation of IT services. Responsibilities: • Provide hands-on technical support, diagnosing and resolving hardware, software, and network issues to maintain optimal system performance. • Offer desktop and remote support for Windows, Office365, Active Directory, and other enterprise applications. • Handle the installation, configuration, and maintenance of computers, peripherals, and audio-visual equipment. • Ensure the smooth operation of video conferencing systems for meetings and events. • Perform basic network troubleshooting, including device configurations and adherence to security best practices. • Assist in basic system administration tasks, including user account management and permissions. • Collaborate with vendors and escalate complex technical issues when necessary. • Develop and maintain IT documentation, training materials, and knowledge base articles. • Support and maintain audio-visual technologies.

Help Desk Analyst II We are offering an opportunity for a Help Desk Analyst II to join our team in the Real Estate - Developers industry, located in Scottsdale, Arizona, 85250-4421, United States. As a Help Desk Analyst II, you'll be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will be responding to customer queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Responsibilities: • Handle an average of 10 customer tickets per day• Utilize technologies such as Intune, Ubiquiti, MS365, Outlook, and SharePoint to resolve customer issues• Collaborate with Managed Service Providers (MSP) for escalated issues• Maintain an up-to-date knowledge of Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, and Microsoft• Use Active Directory to manage user accounts and access controls• Assist with the configuration and management of Apple Devices and Computer Hardware• Carry out deployment tasks as necessary• Leverage skills in Configuration Management to ensure systems are running optimally

Help Desk Analyst II We are recruiting for a Help Desk Analyst II to join our team in Nashville, Tennessee. This role is crucial to our team as it requires managing vendors, handling physical tasks, and providing excellent customer service. This permanent opportunity will involve providing remote IT support, maintaining hardware, and communicating effectively with both team members and clients. Responsibilities: • Manage relationships with vendors such as HP, Phone, and printer partners • Handle physical tasks, including moving office supplies and hardware redeployment • Provide excellent customer service, with a focus on supporting executives • Document all incidents, problems, and requests in the company ticketing system (ServiceNow) with a focus on SLA’s, documentation, and customer satisfaction • Provide phone support and coverage for inbound support calls to the Service Desk, including remote support for desktops, notebooks, and mobile devices • Communicate effectively with peers to identify and resolve problems in the environment • Provide training to customers on best practices for technology usage • Support and troubleshoot Apple and Windows computer systems, all popular mobile platforms like iOS and Android, and the current versions of Microsoft Office • Manage VIP incidents and requests to ensure technologies, such as Wi-Fi, iPhones, iPads, computers are synced and working fine • Provide ownership for assigned product groups and/or service areas for the Global Service Desk, including the design, development, documentation, analysis, creation, testing, and modification of computer systems and or services

Help Desk Technician I We are currently seeking a Help Desk Technician I to join our team. This role offers a contract to permanent employment opportunity within the tech industry. As a Help Desk Technician I, you will be the initial point of contact for technical support, providing excellent customer service while diagnosing and resolving hardware and software issues. Responsibilities:• Serve as the first contact for users seeking technical assistance over calls, emails, or tickets. • Troubleshoot basic hardware and software problems, including issues related to operating systems, applications, and network connectivity.• Document user issues accurately and track these issues using the help desk ticketing system.• Collaborate with team members to enhance support processes and improve customer satisfaction.• Stay abreast of new technologies and industry best practices to provide effective support.• Handle the escalation of complex technical issues to Level Two Support or other relevant teams as necessary.• Assist in the configuration, installation, and setup of computer systems and peripherals.• Maintain and update the asset inventory regularly.• Provide user training and support on various software applications and tools, including Office 365, TCP/IP, Active Directory, and Azure.• Contribute to a knowledge base of frequently asked questions and solutions.

Help Desk Analyst Alright, buckle up, tech enthusiasts! We're on the hunt for a Help Desk Analyst to supercharge our team in sunny Jacksonville, Florida! If you're passionate about solving tech puzzles and making end-users smile, this is YOUR moment! Imagine being the hero who swoops in to save the day, providing top-tier end-user support that leaves everyone saying "WOW!" You'll be the maestro, orchestrating service requests and incidents, ensuring they land in the right hands within our IT support teams. We're talking about being a vital part of a dynamic Service Desk Team, where your contributions directly fuel our collective success!But wait, there's more! You'll be diving into the exciting world of wielding your tech prowess to keep our tools, applications, and systems running smoothly. Think Apple and PC endpoint deployment and support – you'll be the wizard behind the scenes, ensuring everything is seamless and efficient. Here's a taste of the adventure that awaits:<ul><li>Become a Support Superhero! Deliver dazzling, high-quality end-user support, crushing incidents and requests with style!</li><li>Be the Routing Rockstar! Direct service requests and incidents like a pro, ensuring they reach the right IT support teams with lightning speed!</li><li>Champion Integrity! Uphold IT and company policies, safeguarding our stellar reputation!</li><li>Collaborate and Conquer! Team up with IT and business units to deliver amazing services and solutions!</li><li>Embrace New Horizons! Seize opportunities to add value and contribute to our epic growth journey!</li><li>Stay Ahead of the Curve! Dive into the latest tech trends, experiment with cutting-edge technologies, and join vibrant tech communities!</li><li>Fuel Innovation! Spark creativity, implement game-changing technologies, and foster a culture of teamwork, self-organization, and diversity!</li><li>Communicate with Clarity! Keep everyone in the loop with clear and concise updates, ensuring transparency every step of the way!</li><li>Optimize and Excel! Continuously improve processes and systems, delivering top-notch solutions to our awesome users and partners!</li><li>Master the Tech Realm! Administer and maintain our vital IT End User Services tools, applications, and systems, including Apple & PC endpoint deployment and support!</li></ul>If you're ready to unleash your tech talents and make a real impact, join us on this exhilarating adventure! Let's build the future of IT together!

Help Desk Analyst III We are in search of a proficient Help Desk Analyst III to augment our team. Based in a location in Illinois, this role offers a contract to permanent employment opportunity. You will be pivotal in providing level 2& 3 technical support, managing IT computer assets, and liaising between different teams within the company. Responsibilities: • Facilitate efficient processing of customer credit applications. • Maintain and update customer credit records with precision. • Address customer inquiries and resolve them promptly. • Monitor customer accounts and initiate appropriate action when necessary. • Provide level 2& 3 technical support, acting as a liaison between the service desk, infrastructure teams, and IT leadership. • Manage IT computer assets, including computer inventory management and e-waste recycling processes. • Gain proficiency in using ServiceNow or a comparable ticketing system for better task management. • Develop a thorough understanding of o365, OKTA, and Active Directory for efficient problem-solving. • Handle deployments and configuration management, ensuring the smooth running of computer hardware. • Leverage knowledge of Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, and Microsoft 365 Enterprise for effective troubleshooting. • Utilize Okta and the ServiceNow Platform to optimize IT service management. • Maintain a comprehensive understanding of computer hardware to support technical issues.

Help Desk Analyst II We are offering a permanent employment opportunity for a diligent Help Desk Analyst II in the bustling city of Jacksonville, Florida. As an integral part of our team, you will mainly focus on providing technical support, addressing and resolving issues, and managing user accounts across various IT platforms. You will also be expected to perform system updates and work closely with senior staff members when necessary. Responsibilities: • Effectively monitor and respond to helpdesk emails, phone calls, and ticketing system requests, working closely with associates to troubleshoot, document, and propose potential solutions. • Handle incidents and service requests by leveraging your technical skills, IT resources, and standard documentation. • Investigate, diagnose, document, and resolve technical issues related to Windows Operating Systems, Office 365 applications, engineering production applications, collaboration systems, and basic networking technologies. • Administer user accounts on several IT platforms, ensuring seamless user experience. • Conduct configuration changes, updates, and system or application upgrades as directed. • Deploy, set up, and provide support for desktops, laptops, VoIP, Unified Communication, Video Conferencing, and other technologies to Associates. • Participate in off-hours On-Call rotation to provide continuous support. • Undertake other relevant duties and projects as assigned to ensure smooth operations. • Occasionally travel to support offices within the region.

Help Desk Analyst III Job Summary: The Help Desk Analyst III serves as a senior member of the IT support team, responsible for resolving complex technical issues, mentoring entry level analysts, and ensuring efficient IT operations. This role involves troubleshooting hardware and software problems, managing escalations, and implementing IT solutions to improve service delivery. Key Responsibilities: Provide advanced technical support for hardware, software, network, and security-related issues. Act as an escalation point for Help Desk Analysts I and II, resolving complex IT problems. Analyze and diagnose recurring technical issues, recommending long-term solutions. Manage and maintain IT systems, including user accounts, permissions, and security policies. Document technical solutions and contribute to the knowledge base for IT support staff. Assist in training and mentoring entry level help desk analysts. Collaborate with IT teams to implement new technologies and system improvements. Ensure compliance with company policies, security standards, and IT best practices. Monitor and manage ticket queues, ensuring timely resolution of service requests. Provide remote and on-site support to end-users as needed.

Help Desk Analyst III We are in search of a Help Desk Analyst III to join our team in Pittsburgh, Pennsylvania. This role is vital to our Information Technology industry, offering a long term contract employment opportunity. The successful candidate will be instrumental in providing multi-tier technical support, resolving complex issues, and ensuring excellent customer service. Responsibilities: • Help in troubleshooting and resolving complex technical issues. • Offer excellent customer service and communication to all users. • Undertake configuration and troubleshooting of network systems. • Utilize Citrix Technologies, Database, EO/IR systems, Lotus Notes, and Microsoft in daily operations. • Maintain and manage Windows Server, Active Directory, and Office 365. • Take charge of Deskside Support and Desktop Hardware. • Perform advanced desktop support, networking, and system administration duties. • Adhere to Configuration Management best practices. • Continuously update and maintain accurate customer credit records. • Efficiently process customer credit applications.

Help Desk Analyst I We are offering a temporary to permanent employment opportunity for a Help Desk Analyst I in the Manufacturing industry. The role is based in Livingston, California, 95334-0457, United States. The Help Desk Analyst I will be the initial point of contact for users encountering issues or queries regarding IT systems. This role involves providing solutions to basic technical problems, escalating complex issues to higher-level support, and ensuring optimal user satisfaction. Responsibilities: • Provide initial response to user inquiries related to IT systems• Troubleshoot and resolve basic technical problems encountered by users• Escalate complex issues to Tier 2 or Tier 3 support when necessary• Accurately document all user issues and actions taken• Efficiently manage support tickets to ensure timely resolution• Communicate effectively with users to provide updates and gather additional information• Utilize various skills including 'Support Tickets', 'Desktop Hardware', 'Basic Office Skills', 'Microsoft Office', 'Computer Hardware', 'Application Support' in the execution of your duties.

Help Desk Analyst II We are offering a long-term contract employment opportunity for a Help Desk Analyst II in Wilmington, Delaware. This role involves a broad range of tasks, including technical support for end users, administration and support of Office 365, and troubleshooting and configuration of hardware. Your role will be essential in maintaining the smooth operation of our IT systems. Responsibilities: • Analyze and resolve technical issues, ensuring customer satisfaction • Administer and support Office 365, including user management and exchange management • Troubleshoot and configure hardware such as printers and laptops • Manage and troubleshoot technologies including Solarwinds, Kaseya RMM, and O365 • Support Windows 10 and 11, including basic to advanced troubleshooting • Provide mobile device support, including iOS troubleshooting and hardware troubleshooting • Manage Azure support, including files and VPN • Participate in client-facing activities with detail-oriented approach • Develop and implement sustainable and manageable solutions • Contribute to the helpdesk team, working both independently and collaboratively • Maintain a strong attention to detail and excellent organizational and problem-solving skills • Demonstrate a commitment to continuous personal and detail-oriented growth and lifelong learning • Execute and thrive in stressful situations.

Help Desk Analyst I We are offering a long term contract employment opportunity for a Help Desk Analyst I in Los Angeles, California. This role is within the tech industry, where you will be actively involved in providing support in a dynamic and fast-paced environment. Responsibilities: • Setting up audio-visual equipment in auditoriums and classrooms • Managing assets which include collecting, assigning, and distributing laptops/devices • Familiarizing with and utilizing Google Workspace • Providing support during on-campus events • Handling common tickets such as wifi connectivity issues, minor hardware repairs, and troubleshooting project issues • Assisting in the refresh of MacBook devices • Participating in MDM training and implementation • Carrying out light hardware repairs • Moving and handling equipment such as boxes, projectors, and laptops.

Help Desk Analyst II We are in search of a Help Desk Analyst II to join our team. The role involves assisting our team by managing customer support inquiries, troubleshooting software and hardware issues, and maintaining an organized work environment. It provides a short term contract employment opportunity in the IT industry. Responsibilities: • Provide assistance to the end users, ranging from C-level executives to interns, by resolving their technical issues • Handle the setup of new PCs, ensuring appropriate configurations are in place • Oversee basic network troubleshooting to maintain seamless connectivity • Offer customer service support primarily through video calls and phone • Work in a fast-paced, close-knit team environment, contributing to the team's overall growth • Support iOS and Android devices to ensure optimal performance • Manage assets, including organizing storage spaces and ensuring plug-and-play functionality • Perform tasks related to Active Directory, including password resets • Ensure accurate documentation of all tasks and solutions for future reference • Utilize skills in Apple Macintosh, Microsoft Windows 10, and basic network troubleshooting to perform job functions effectively.

Help Desk Analyst I We are offering a long term contract employment opportunity for a Help Desk Analyst I in ALLENTOWN, Pennsylvania. In this role, you will be the first contact for users, assisting with a variety of hardware, software, and network issues. You will be responsible for monitoring, troubleshooting, and maintaining infrastructure and applications that support both internal and client business operations. This role requires strong problem-solving skills, technical expertise, attention to detail, and a commitment to delivering exceptional support in a fast-paced environment. Responsibilities: • Manage Service Desk escalations through a ticketing system • Provide both remote and on-site troubleshooting for hardware and software support • Ensure the accurate documentation of incidents, including detailed steps and resolutions, in the ticket system • Support the onboarding process through the creation of accounts and configuration of hardware • Handle a variety of user support issues, ranging from hardware and software to network and account management • Diagnose and resolve hardware and software problems, referring complex networking problems to appropriate teams • Provide on-site technical support, which includes the installation and repair of workstations and related software/hardware • Ensure full connectivity of desktop and other networked peripherals through basic network support • Travel to client sites as necessary to provide support • Collaborate with the IT team on special projects and proactively identify opportunities for improvement • Maintain detailed time tracking for work completed • Document IT processes, configurations, and troubleshooting steps in a clear and accurate manner • Provide after-hours support as required, including nights and weekends.

Help Desk Analyst III Robert Half is searching for Help Desk Engineer III who can support a pharmaceutical client based in Seattle, WA. This position is a contract opportunity that is 3-4 months and is Hybrid in Seattle, WA. Apply Now! Job Details:Schedule: Monday – Friday 8AM-5PM PSTDuration: 3 months with potential to extend Location: Hybrid opportunity, on day per week. Pay: $30-40/hourly Job Duties:<ul><li>Create, maintain, and deploy system images remotely for end-users using industry-standard tools and best practices.</li><li>Troubleshoot and resolve escalated tickets related to imaging, software installations, and system performance.</li><li>Manage and maintain Active Directory, including user account creation, group policy updates, and permissions management.</li><li>Provide remote support for end-users, diagnosing and resolving technical issues via phone, email, or remote desktop tools.</li><li>Configure and deploy Windows operating system updates and patches to ensure compliance and security.</li><li>Support Microsoft 365 applications, assisting users with troubleshooting Outlook, Teams, SharePoint, and OneDrive issues.</li><li>Monitor and maintain endpoint security settings to protect systems from vulnerabilities and unauthorized access.</li><li>Collaborate with IT teams to improve imaging processes and automate deployments where applicable.</li><li>Maintain detailed documentation of imaging procedures, troubleshooting steps, and user support interactions.</li><li>Assist in asset management by tracking deployed devices and ensuring inventory records remain up to date.</li></ul>

Help Desk Analyst II We are seeking a Help Desk Analyst II to join our team located in Rochester Hills, Michigan. As a Help Desk Analyst II, you'll play a crucial role in providing end-user support, managing hardware and software issues, as well as handling network troubleshooting tasks. This role offers a contract to permanent employment opportunity. Responsibilities: • Provide top-tier help desk and end-user support, ensuring efficient resolution of all queries. • Conduct basic troubleshooting for Windows operating systems to maintain smooth operation. • Manage password reset tasks for both Windows and IBM series systems. • Monitor the distribution center to ensure all systems are functioning optimally. • Handle deployments and configuration management tasks efficiently. • Facilitate the migration of our email server to cloud technologies, ensuring minimal disruption to services. • Address hardware and software connectivity issues promptly and effectively. • Utilize knowledge of Cisco Technologies and Active Directory in daily tasks. • Carry out basic network troubleshooting to maintain network stability and performance.

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