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    454 results for Desktop Support Analyst

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    We are in search of a Desktop Support Analyst to join our team operating in Lakewood, Colorado. The selected individual will be responsible for managing and configuring Windows Server environments, as well as providing user support and maintaining detailed documentation. This role offers a contract to permanent employment opportunity.

    Responsibilities:
    • Oversee and manage Windows Server environments, including Active Directory, DNS, DHCP, and file services.
    • Monitor system performance, identify issues, and troubleshoot to ensure maximum reliability and availability.
    • Apply updates and patches to firmware, applications, and operating systems.
    • Implement and manage Microsoft Authenticator and other multi-factor authentication solutions to enhance account security.
    • Develop and enforce Group Policies to enhance the organization's security posture.
    • Conduct regular security assessments, identify vulnerabilities, and implement corrective actions.
    • Manage and respond to security incidents, maintaining firewalls and intrusion detection systems.
    • Oversee and troubleshoot network infrastructure comprising switches, routers, firewalls, VPN, and wireless networks.
    • Implement and configure network security protocols, VLANs, and access controls to maintain data integrity and confidentiality.
    • Ensure network scalability and redundancy to maintain business continuity.
    • Deploy, develop, and manage Group Policies across the organization to enhance security and streamline configuration management.
    • Provide Tier 2/Tier 3 support to end-users for escalated issues related to systems, security, and networking.
    • Create and maintain comprehensive technical documentation for systems, processes, and procedures.
    • Train users on new technologies and security best practices.
    • Possess proficient knowledge in Android Development
    • Familiarity with Cisco Technologies is mandatory
    • Must have experience in Citrix Technologies
    • Strong understanding of Computer Hardware
    • Experience with Dell Technologies is a prerequisite
    • Proficiency in Active Directory is required
    • Ability to handle and troubleshoot Apple Devices
    • Knowledge in Backup Technologies is essential
    • Must be capable of Configuration Management

    Technology Doesn't Change the World, People Do.®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

    Desktop Support Analyst Jobs

    Desktop Support Analyst We are in search of a Desktop Support Analyst to join our team operating in Lakewood, Colorado. The selected individual will be responsible for managing and configuring Windows Server environments, as well as providing user support and maintaining detailed documentation. This role offers a contract to permanent employment opportunity.<br><br>Responsibilities:<br>• Oversee and manage Windows Server environments, including Active Directory, DNS, DHCP, and file services.<br>• Monitor system performance, identify issues, and troubleshoot to ensure maximum reliability and availability.<br>• Apply updates and patches to firmware, applications, and operating systems.<br>• Implement and manage Microsoft Authenticator and other multi-factor authentication solutions to enhance account security.<br>• Develop and enforce Group Policies to enhance the organization's security posture.<br>• Conduct regular security assessments, identify vulnerabilities, and implement corrective actions.<br>• Manage and respond to security incidents, maintaining firewalls and intrusion detection systems.<br>• Oversee and troubleshoot network infrastructure comprising switches, routers, firewalls, VPN, and wireless networks.<br>• Implement and configure network security protocols, VLANs, and access controls to maintain data integrity and confidentiality.<br>• Ensure network scalability and redundancy to maintain business continuity.<br>• Deploy, develop, and manage Group Policies across the organization to enhance security and streamline configuration management.<br>• Provide Tier 2/Tier 3 support to end-users for escalated issues related to systems, security, and networking.<br>• Create and maintain comprehensive technical documentation for systems, processes, and procedures.<br>• Train users on new technologies and security best practices. Desktop Support Technician <p>We are looking for a dedicated Desktop Support Technician to provide comprehensive technical support to our employees. In this role, you will be responsible for troubleshooting, maintaining, and repairing desktop and laptop computers, ensuring that our team has reliable access to the tools they need to perform at their best.</p><p><br></p><p>Apply today for immediate consideration!!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Technical Support:</strong> Respond to user requests via phone, email, or in-person, troubleshooting hardware and software issues effectively.</li><li><strong>Maintenance & Repairs:</strong> Perform regular maintenance, upgrades, and repairs on desktops, laptops, and peripheral devices.</li><li><strong>System Setup:</strong> Assist with the deployment, imaging, and configuration of new devices for employees.</li><li><strong>Documentation:</strong> Maintain accurate records of technical issues, solutions, and asset inventories.</li><li><strong>Collaboration:</strong> Work closely with IT teams to resolve complex issues, escalate when necessary, and implement new IT initiatives.</li><li><strong>User Training:</strong> Provide basic training and guidance to end-users on software applications and system functionalities.</li></ul><p><br></p> Desktop Support Technician <p>We are looking for a dedicated Desktop Support Technician to provide comprehensive technical support to our employees. In this role, you will be responsible for troubleshooting, maintaining, and repairing desktop and laptop computers, ensuring that our team has reliable access to the tools they need to perform at their best.</p><p><br></p><p>Apply today for immediate consideration!!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Technical Support:</strong> Respond to user requests via phone, email, or in-person, troubleshooting hardware and software issues effectively.</li><li><strong>Maintenance & Repairs:</strong> Perform regular maintenance, upgrades, and repairs on desktops, laptops, and peripheral devices.</li><li><strong>System Setup:</strong> Assist with the deployment, imaging, and configuration of new devices for employees.</li><li><strong>Documentation:</strong> Maintain accurate records of technical issues, solutions, and asset inventories.</li><li><strong>Collaboration:</strong> Work closely with IT teams to resolve complex issues, escalate when necessary, and implement new IT initiatives.</li><li><strong>User Training:</strong> Provide basic training and guidance to end-users on software applications and system functionalities.</li></ul><p><br></p> Desktop Support Technician <p>We are looking for a dedicated Desktop Support Technician to provide comprehensive technical support to our employees. In this role, you will be responsible for troubleshooting, maintaining, and repairing desktop and laptop computers, ensuring that our team has reliable access to the tools they need to perform at their best.</p><p><br></p><p>Apply today for immediate consideration!!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Technical Support:</strong> Respond to user requests via phone, email, or in-person, troubleshooting hardware and software issues effectively.</li><li><strong>Maintenance & Repairs:</strong> Perform regular maintenance, upgrades, and repairs on desktops, laptops, and peripheral devices.</li><li><strong>System Setup:</strong> Assist with the deployment, imaging, and configuration of new devices for employees.</li><li><strong>Documentation:</strong> Maintain accurate records of technical issues, solutions, and asset inventories.</li><li><strong>Collaboration:</strong> Work closely with IT teams to resolve complex issues, escalate when necessary, and implement new IT initiatives.</li><li><strong>User Training:</strong> Provide basic training and guidance to end-users on software applications and system functionalities.</li></ul><p><br></p> Desktop Support <p>Robert Half is working with a client in the Dallas area that is looking for an onsite Desktop Support Analyst. Details are below.</p><p> </p><p><strong>POSITION: DESKTOP SUPPORT</strong></p><p><strong>LOCATION: Dallas</strong></p><p><strong>DURATION: 6 MONTH CONTRACT </strong></p><p><strong>SALARY: $24-$30/HOUR</strong></p><p><br></p><p><strong><u>Job Details</u></strong></p><ul><li>Hands-on hardware troubleshooting <em>(desktops/laptops/printers)</em></li><li>Need to know their way around the inside of a computer. (ex. <em>“this is the motherboard”</em>)</li><li>Machine Imaging experience</li><li>AV support (<em>set-up, troubleshoot – no specific equipment experience required</em>)</li><li>Add/Create AD account: step-by-step process of how.</li><li>Network troubleshoot issue</li></ul><p><br></p> IT Desktop Support Technician <p>We are offering a temporary to permanent employment opportunity for a detail oriented Desktop Support individual in Saratoga, California. The successful candidate will be part of a dynamic team, providing technical support to end users and faculty members. This role is centered around customer service and effective communication, with a focus on troubleshooting and resolving technical issues.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Provide exceptional customer service, prioritizing communication to ensure user satisfaction.</p><p>• Handle technical troubleshooting, including network issues such as WiFi connectivity problems, from an end user perspective.</p><p>• Support the maintenance and troubleshooting of Microsoft Windows 10 and Google Suite.</p><p>• Assist in managing student devices on campus, ensuring they are functioning efficiently.</p><p>• Utilize your problem-solving skills to address help desk inquiries, providing prompt and efficient solutions.</p><p>• Carry out imaging on devices as required, maintaining the highest standards of accuracy.</p><p>• Maintain detailed documentation of all work carried out, using Servicenow for ticket management.</p><p>• Ensure all customer credit applications are processed accurately and efficiently.</p><p>• Keep accurate and up-to-date customer credit records.</p><p>• Monitor customer accounts and take appropriate actions when necessary.</p> Regional Desktop Support Technician We are offering a contract to hire employment opportunity for a Desktop Support Analyst in the real estate industry, located in Delray Beach, Florida. The successful candidate will be tasked with providing technical assistance to our team, working with various technologies and systems. This role is primarily focused on ensuring the smooth operation of our computer systems and providing necessary support to our staff.<br><br>Responsibilities:<br><br>• Provide technical support for Citrix Technologies, Dell Technologies, and Mac Computers.<br>• Offer solutions and support for Microsoft and Active Directory related issues.<br>• Handle EO/IR systems and ensure their proper functioning.<br>• Responsible for asset tagging and maintaining a detailed inventory of all hardware and software assets.<br>• Oversee the deployment of new systems and technologies within the organization.<br>• Provide deskside support to users, assisting with any hardware or software issues they may encounter.<br>• Responsible for the configuration management of systems, ensuring they are set up properly for users.<br>• Troubleshoot and resolve any technical issues in a timely and efficient manner.<br>• Maintain a high level of knowledge regarding the company's software and hardware.<br>• Collaborate with other IT team members to provide top-notch support and ensure the smooth operation of technology within the company. Desktop Support Technician <p>We are looking for a dedicated Desktop Support Technician to provide comprehensive technical support to our employees. In this role, you will be responsible for troubleshooting, maintaining, and repairing desktop and laptop computers, ensuring that our team has reliable access to the tools they need to perform at their best.</p><p><br></p><p>Apply today for immediate consideration!!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Technical Support:</strong> Respond to user requests via phone, email, or in-person, troubleshooting hardware and software issues effectively.</li><li><strong>Maintenance & Repairs:</strong> Perform regular maintenance, upgrades, and repairs on desktops, laptops, and peripheral devices.</li><li><strong>System Setup:</strong> Assist with the deployment, imaging, and configuration of new devices for employees.</li><li><strong>Documentation:</strong> Maintain accurate records of technical issues, solutions, and asset inventories.</li><li><strong>Collaboration:</strong> Work closely with IT teams to resolve complex issues, escalate when necessary, and implement new IT initiatives.</li><li><strong>User Training:</strong> Provide basic training and guidance to end-users on software applications and system functionalities.</li></ul><p><br></p> Help Desk Analyst II <p>We are seeking a skilled and customer-focused <strong>Help Desk Tier 2 Technician</strong> to provide high-quality technical support and white-glove customer service. This role is responsible for resolving escalated IT issues, managing IT assets, supporting onboarding/off-boarding processes, and maintaining critical systems such as SharePoint, JIRA, and Office 365. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment while ensuring a seamless end-user experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Technical Support & White-Glove Customer Service</strong></p><ul><li>Provide Tier 2 technical support, including troubleshooting hardware, software, and network issues.</li><li>Deliver white-glove IT support for executives and VIP users, ensuring a seamless and professional experience.</li><li>Serve as an escalation point for Tier 1 support, resolving complex technical issues in a timely manner.</li><li>Maintain a high level of customer service and professionalism, ensuring excellent communication and issue resolution.</li></ul><p><strong>User Management & IT Operations</strong></p><ul><li><strong>Onboarding & Offboarding</strong>: Configure new user accounts, provision/deprovision hardware and software, and ensure security compliance.</li><li><strong>Asset Management</strong>: Track, maintain, and manage IT assets, including laptops, mobile devices, and peripherals.</li><li><strong>Office 365 Administration</strong>: Manage user accounts, permissions, email configurations, and troubleshoot issues related to O365 applications.</li><li><strong>JIRA Administration</strong>: Create and manage tickets, workflows, and reports while ensuring proper tracking of IT support requests.</li><li><strong>SharePoint Support</strong>: Assist in the administration, troubleshooting, and user support of SharePoint sites and permissions.</li></ul><p><strong>Process Improvement & Documentation</strong></p><ul><li>Document troubleshooting steps, common issues, and best practices in a knowledge base.</li><li>Contribute to IT process improvements, automation, and efficiency enhancements.</li><li>Assist with IT projects, including system upgrades, migrations, and deployments.</li></ul> PC Support Technician <p>We are offering an exciting opportunity for a PC Support Technician in the retail clothing and accessories industry. The position is based in Goodlettsville, Tennessee. As a PC Support Technician, you will be tasked with responsibilities pertaining to troubleshooting, maintenance, and software and hardware diagnosis. </p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li> Actively participate in multiple IT teams to analyze, develop, test, and deliver flexible desktop computing technologies within an enterprise desktop environment and architecture.</li><li> Developing and maintaining technical procedures and troubleshooting guidelines for internal use in setup, installation, and configuration of desktop hardware and software.</li><li> Play a crucial role in diagnosing and resolving complex 2nd and 3rd level problems with business applications, networking, and hardware in the corporate office, distribution centers, and remote fields.</li><li> Assist in creating strategy recommendations, designing, and implementing computer systems or programs, and corresponding policy development to meet current and future business needs.</li><li> Manage the technical design, documentation, testing, creation or modification, and maintenance procedures surrounding OS image development, updating, and patching.</li><li> Actively work within the IS organization to maintain and improve the operating systems and application software imaging process, software packaging, software distribution, and patch management.</li><li> Design, test, and deploy enterprise image configurations for the organization to meet business requirements.</li></ul> Help Desk Analyst II <p><strong>Job Title:</strong> Desktop Support Specialist</p><p><strong>Location:</strong> West Los Angeles, CA</p><p><strong>Salary:</strong> Up to $80,000 per year</p><p><strong>About the Firm:</strong></p><p>Join a prestigious California-based transactional real estate law firm with 250 end users across three locations. This firm is known for its commitment to excellence and innovation in legal services, offering a collaborative and professional work environment.</p><p><strong>Job Overview:</strong></p><p>We are seeking a highly skilled and customer-focused <strong>Desktop Support Specialist</strong> to join our IT team. The ideal candidate will have a strong technical background, excellent communication skills, and a VIP-level "white glove" service mindset. This role involves supporting end-users, managing document management systems, and collaborating with the Tech Trainer to ensure users are proficient in legal software and tools.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide Tier 1 and Tier 2 support to end-users, resolving technical issues efficiently.</li><li>Manage and troubleshoot Office365, Active Directory, Windows, Zoom, and Teams environments.</li><li>Support and maintain iManage and other relevant legal or trial software applications.</li><li>Work closely with the Tech Trainer to deliver training and ensure users are proficient with legal software tools.</li><li>Recommend and present potential upgrades or new applications to stakeholders.</li><li>Assist with SCCM management (a plus) and other IT tools as needed.</li><li>Deliver white-glove service to VIPs and stakeholders, ensuring an exceptional user experience.</li></ul><p>For immediate consideration, direct message Reid Gormly on LinkedIn and Apply Now!</p><p><br></p> Help Desk Analyst I We are offering a short term contract employment opportunity for a Help Desk Analyst I in Sarasota, Florida. As a Help Desk Analyst I, you will be a vital part of our team, providing technical support and troubleshooting for our clients. Your role will encompass a variety of tasks including, but not limited to, Android Development, Cisco Technologies, Citrix Technologies, and Mac Computers.<br><br>Responsibilities:<br><br>• Provide first-level contact and problem resolution for all users with hardware, software, and applications problems<br>• Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases<br>• Conduct Android development tasks as required<br>• Operate in a Citrix Technologies environment, diagnosing and resolving related issues<br>• Handle Mac Computers related issues, providing optimal solutions for clients<br>• Work with Cisco technologies, ensuring smooth operations<br>• Utilize Microsoft and Active Directory skills to manage user accounts and troubleshoot problems<br>• Offer desktop support, resolving hardware and software issues. Desktop Support Technician <p>Are you passionate about technology and helping others solve technical challenges? We're looking for a skilled and motivated Desktop Support Technician to join our dynamic team! In this role, you'll have the opportunity to work with cutting-edge technology, provide hands-on support to users, and ensure smooth operations across various systems. If you're ready to make an impact and grow your IT career in a supportive environment, we invite you to apply today!</p><p><br></p><ul><li>Install, configure, and maintain desktop systems, laptops, and software applications.</li><li>Troubleshoot hardware, software, and network issues, providing solutions to end-users.</li><li>Set up user accounts, permissions, and access controls.</li><li>Assist with the installation and maintenance of peripheral devices (e.g., printers, scanners).</li><li>Ensure that security protocols, updates, and patches are applied to systems.</li><li>Document technical issues and resolutions in a ticketing system.</li><li>Provide remote and in-person support to users as needed.</li><li>Maintain inventory of IT equipment and software licenses.</li></ul> Desktop Support Specialist <p>Robert Half has a client in the Manufacturing industry seeking a Desktop Support Analyst. The ideal candidate for this position would have at least 3 - 5 years of IT support experience. This will be a contract to permanent opportunity. Provide deskside support for an organization of over 500 end users within a warehouse environment.</p><p><br></p><ul><li>Troubleshoot Zebra printers, RF Scan Guns etc.</li><li>Research and resolve basic network (VPN, IP configs), hardware, and software application problems</li><li>Administer user accounts for Active Directory and other applications</li><li>Support/manage an Office 365 environment: Outlook, Excel, OneNote etc.</li><li>Support Windows 10/11 Environment</li><li>Troubleshoot peripheral hardware</li></ul> Help Desk Analyst <p>Robert Half is seeking a qualified Tier 1 IT Support Analyst to join a Boston-based investment management firm, offering support across a range of hardware and software systems within their investment management firm. This role involves providing first level technical IT support to users, troubleshooting issues, and offering solutions under tight deadlines within the financial industry.</p><p>Key Responsibilities:</p><ol><li>Provide rapid resolution to end-users IT related issues via email, telephone, self-service requests, and in-person interactions.</li><li>Ensure efficient and effective management of incidents via a ticket systems.</li><li>Use Office 365, OneDrive, VPN’s, and basic networking to facilitate effective end-user support.</li><li>Collaborate with IT teams and management to develop and maintain supporting documentation for applications and processes.</li><li>Use Microsoft HyperV, Jamf for MacOS support, Windows PowerShell, and Linux/Mac command line tools in daily operations.</li><li>Participate in training sessions and individual learning to stay updated with the latest IT trends and technologies.</li></ol> Help Desk Analyst III We are in search of a Help Desk Analyst III to join our team in Pittsburgh, Pennsylvania. This role is vital to our Information Technology industry, offering a long term contract employment opportunity. The successful candidate will be instrumental in providing multi-tier technical support, resolving complex issues, and ensuring excellent customer service.<br><br>Responsibilities:<br><br>• Help in troubleshooting and resolving complex technical issues.<br>• Offer excellent customer service and communication to all users.<br>• Undertake configuration and troubleshooting of network systems.<br>• Utilize Citrix Technologies, Database, EO/IR systems, Lotus Notes, and Microsoft in daily operations.<br>• Maintain and manage Windows Server, Active Directory, and Office 365.<br>• Take charge of Deskside Support and Desktop Hardware.<br>• Perform advanced desktop support, networking, and system administration duties.<br>• Adhere to Configuration Management best practices.<br>• Continuously update and maintain accurate customer credit records.<br>• Efficiently process customer credit applications. Desktop Support Tech <p>Robert Half is in search of a Desktop Support Technician to join our client's team in Mount Horeb, Wisconsin. This role involves managing technical support, maintaining IT systems, and working with external vendors. </p><p><br></p><p><strong>This is a Direct Hire role that will require onsite work. </strong></p><p><br></p><p>Responsibilities:</p><p>• Handling all technical support inquiries as the primary point of contact via phone, email, or ticketing system</p><p>• Assisting -end-users with IT related issues</p><p>• Managing the setup and configuration of new hardware and software for end users</p><p>• Ensuring the smooth operation of IT systems across our organization</p><p>• Working with IT team members for upgrades and new projects</p><p>• Documenting technical issues and their solutions</p><p>• Assisting in the onboarding and offboarding of employees</p><p>• Maintaining IT inventory</p><p><br></p> Desktop Support <p><strong>Responsibilities:</strong></p><ul><li>Provide technical support and assistance to end-users via phone, email, and in-person</li><li>Troubleshoot and resolve hardware, software, and network-related issues for desktops, laptops, printers, and other peripheral devices</li><li>Install, configure, and upgrade software applications and operating systems</li><li>Set up and configure new desktops and laptops for end-users</li><li>Perform hardware and software maintenance, including regular updates and patches</li><li>Manage user accounts, permissions, and access rights in accordance with company policies</li><li>Collaborate with other IT team members to resolve complex technical problems</li><li>Maintain accurate records of technical issues and their resolutions in the help desk ticketing system</li><li>Assist in the planning, implementation, and maintenance of IT projects</li><li>Provide basic training to end-users on the use of software applications and IT systems</li></ul><p><br></p> Desktop Support <p><strong>Responsibilities:</strong></p><ul><li>Provide technical support and assistance to end-users via phone, email, and in-person</li><li>Troubleshoot and resolve hardware, software, and network-related issues for desktops, laptops, printers, and other peripheral devices</li><li>Install, configure, and upgrade software applications and operating systems</li><li>Set up and configure new desktops and laptops for end-users</li><li>Perform hardware and software maintenance, including regular updates and patches</li><li>Manage user accounts, permissions, and access rights in accordance with company policies</li><li>Collaborate with other IT team members to resolve complex technical problems</li><li>Maintain accurate records of technical issues and their resolutions in the help desk ticketing system</li><li>Assist in the planning, implementation, and maintenance of IT projects</li><li>Provide basic training to end-users on the use of software applications and IT systems</li></ul><p><br></p><p><br></p> Desktop Support <ul><li>Provide technical support and assistance to end-users via phone, email, and in-person</li><li>Troubleshoot and resolve hardware, software, and network-related issues for desktops, laptops, printers, and other peripheral devices</li><li>Install, configure, and upgrade software applications and operating systems</li><li>Set up and configure new desktops and laptops for end-users</li><li>Perform hardware and software maintenance, including regular updates and patches</li><li>Manage user accounts, permissions, and access rights in accordance with company policies</li><li>Collaborate with other IT team members to resolve complex technical problems</li><li>Maintain accurate records of technical issues and their resolutions in the help desk ticketing system</li><li>Assist in the planning, implementation, and maintenance of IT projects</li><li>Provide basic training to end-users on the use of software applications and IT systems</li></ul><p><br></p> Desktop Support <p>We are seeking an IT Support Technician to join our team. Located in Gainesville, Florida, the IT Support Technician will be responsible for a range of tasks, including learning from the current IT staff, contributing to ongoing projects, and implementing software. This role provides a long-term employment opportunity and is ideally suited for someone proficient in Active Directory, Computer Hardware, Windows 10, Windows 11, Basic Troubleshooting, Networking, and Office 365.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Contribute to ongoing IT projects</strong></li><li><strong>Implement company-specific software solutions</strong></li><li><strong>Manage client relationships effectively</strong></li><li><strong>Work with Office 365 and Windows 10/11</strong></li><li><strong>Utilize RRM for various IT tasks</strong></li><li><strong>Ensure security by managing antivirus solutions</strong></li><li><strong>Oversee the setup and maintenance of firewalls</strong></li><li><strong>Configure routers and switches as required</strong></li></ul><p><br></p> Desktop Support <p>Robert Half is looking for a desktop support technician with the ability to present complex technical information to non-technical users in an understandable and concise format. If you're a self-motivated problem solver who loves to work in a dynamic and positive environment, this may be the role for you.</p><p>What you get to do every single day</p><p>·      Provide computer desktop support to local & remote locations in accordance with established policies and procedures</p><p>·      Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals</p><p>·      Coordinate hardware repairs with the appropriate vendors</p><p>·      Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems</p><p>·      Ensures the integrity of all electronic data records by following company quality standards</p><p>·      Track equipment inventory and collaborate on potential purchases</p><p>·      Own and execute technology implementation projects</p><p>·      Resolve computer problems, and advise/implement appropriate action/solutions</p><p>·      Communicate regularly and effectively with ticket submitters</p><p>·      Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities</p> Technical Triage Support Analyst We are seeking a Technical Triage Support Analyst to join our team. Located in Boiling Springs, South Carolina, this role offers a contract to permanent employment opportunity. As a Technical Triage Support Analyst, you will be the initial contact for our customers, managing inquiries, identifying technical issues, and ensuring efficient escalation of unresolved technical concerns. <br><br>Responsibilities:<br>• Promptly address incoming support calls, providing a detail oriented and courteous experience for customers<br>• Precisely identify and troubleshoot basic technical issues using standardized processes<br>• Document and escalate unresolved and complex technical issues to specialized support teams, ensuring all relevant information is collected<br>• Deliver a customer-first experience with empathy, patience, and timely follow-ups, maintaining a detail oriented and success driven demeanor<br>• Log customer inquiries, troubleshooting efforts, and resolutions/escalations accurately in the ticketing system for proper tracking and reporting<br>• Collaborate with internal teams to ensure seamless communication and timely resolution of escalated issues<br>• Use your strong customer service skills to manage and prioritize individual tasks effectively in a team-oriented environment<br>• Demonstrate your technical aptitude by understanding and diagnosing customer issues, applying effective solutions or escalating as appropriate. Desktop Support <p>We are seeking an IT Support Technician to join our team. Located in Gainesville, Florida, the IT Support Technician will be responsible for a range of tasks, including learning from the current IT staff, contributing to ongoing projects, and implementing software. This role provides a long-term employment opportunity and is ideally suited for someone proficient in Active Directory, Computer Hardware, Windows 10, Windows 11, Basic Troubleshooting, Networking, and Office 365.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Contribute to ongoing IT projects</strong></li><li><strong>Implement company-specific software solutions</strong></li><li><strong>Manage client relationships effectively</strong></li><li><strong>Work with Office 365 and Windows 10/11</strong></li><li><strong>Utilize RRM for various IT tasks</strong></li><li><strong>Ensure security by managing antivirus solutions</strong></li><li><strong>Oversee the setup and maintenance of firewalls</strong></li><li><strong>Configure routers and switches as required</strong></li></ul><p><br></p> Help Desk Analyst <p>Robert Half is seeking a motivated and customer-focused Help Desk Support Specialist to provide technical assistance to our employees/clients. In this role, you will be the first point of contact for all IT-related issues, troubleshooting problems and ensuring a positive user experience. </p><p> Responsibilities: Provide first-level technical support via phone, email, and in-person interactions. Diagnose and resolve technical issues related to hardware, software, network connectivity, and peripherals (e.g., printers, scanners). Log and track all support requests in a ticketing system, ensuring timely resolution and appropriate documentation. Escalate complex issues to higher-level support teams as needed. Assist with the setup and configuration of workstations, laptops, and mobile devices. Install and maintain software applications. Provide user training and guidance on software and hardware usage. Maintain a positive and detail-oriented demeanor while interacting with users. Contribute to the development of knowledge base articles and FAQs. Follow established procedures and best practices for incident management. Proactively identify and report potential problems.</p>