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    454 results for Desktop Support Analyst

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    We are seeking a Desktop Support Analyst to join our team in Sausalito, California. As a Desktop Support Analyst, you will play a vital role in providing assistance to our team across various locations. Besides offering support to our San Francisco office, your responsibilities will include setting up and troubleshooting systems for new and existing employees, installing software applications, and providing basic Office 365/Active Directory support. This role offers a contract to permanent employment opportunity.

    Responsibilities:
    • Provide help desk support across multiple locations
    • Assist with onboarding and offboarding of employees
    • Install and configure software applications
    • Offer support primarily for Windows systems, with occasional assistance for Mac systems
    • Troubleshoot and rectify issues related to WiFi connectivity
    • Set up and assist users with headsets and other peripherals
    • Maintain accurate records of IT support activities
    • Collaborate with the IT department and learn from the CTO and Network Administrator
    • Provide basic Office 365/Active Directory support.
    • Minimum of 2 years of experience as a Desktop Support Analyst or in a similar role
    • Proficient in Android Development
    • Strong knowledge of Computer Hardware
    • Familiarity with Dell Technologies
    • Experience with Active Directory
    • Understanding of Backup Technologies
    • Skilled in Configuration Management
    • Proficiency in using Office 365
    • Excellent problem-solving and communication skills
    • Ability to work in a team and independently as required
    • Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.

    Technology Doesn't Change the World, People Do.®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

    Desktop Support Analyst Jobs

    Desktop Support Analyst We are seeking a Desktop Support Analyst to join our team in Sausalito, California. As a Desktop Support Analyst, you will play a vital role in providing assistance to our team across various locations. Besides offering support to our San Francisco office, your responsibilities will include setting up and troubleshooting systems for new and existing employees, installing software applications, and providing basic Office 365/Active Directory support. This role offers a contract to permanent employment opportunity.<br><br>Responsibilities:<br>• Provide help desk support across multiple locations<br>• Assist with onboarding and offboarding of employees<br>• Install and configure software applications<br>• Offer support primarily for Windows systems, with occasional assistance for Mac systems<br>• Troubleshoot and rectify issues related to WiFi connectivity<br>• Set up and assist users with headsets and other peripherals<br>• Maintain accurate records of IT support activities <br>• Collaborate with the IT department and learn from the CTO and Network Administrator<br>• Provide basic Office 365/Active Directory support. Desktop Support Analyst <p>Are you interested in IT Help Desk or Desktop Support roles? Are you an experienced IT professional with a full understanding of technical standards, principles, theories, concepts, and techniques? </p><p><br></p><p>We are interested in talking to you if you have the following skillset:</p><p><br></p><p>Responsibilities:</p><p>• Providing help desk and desktop support to our team members</p><p>• Troubleshooting and resolving issues related to computer systems, hardware, and software</p><p>• Utilizing your expertise in Microsoft O365 and Active Directory to manage user accounts and access</p><p>• Leveraging your skills in Intune and SCCM, if available, to manage devices and applications</p><p>• Ensuring the smooth running of Windows systems, with Mac knowledge being a bonus</p><p>• Applying your strong problem-solving skills to identify, investigate, and resolve technical issues</p><p>• Utilizing your excellent communication skills to provide clear, concise technical assistance</p><p><br></p> Desktop Support Analyst <p>We are offering a contract to permanent employment opportunity in Livonia, Michigan. We are seeking a Desktop Support Analyst to join our team. Your primary duties will involve providing white glove technical assistance to our team, handling various hardware and software issues, and maintaining a high level of customer service.</p><p><br></p><p>Responsibilities</p><p>• Provide technical support for both hardware and software issues our users encounter</p><p>• Manage the configuration and operation of client-based computer operating systems</p><p>• Monitor the system daily and respond immediately to security or usability concerns</p><p>• Create and verify backups of data</p><p>• Respond to and resolve help desk requests</p><p>• Upgrade systems and processes as required for enhanced functionality and security issue resolution</p><p>• Administratively manage Office 365, Teams, and Active Directory</p><p>• Install and test computer-related equipment</p><p>• Troubleshoot audio/visual equipment and provide executive support</p><p>• Maintain an inventory of all equipment, software, and software licenses</p> Desktop Support Analyst <p>We are offering a permanent employment opportunity for a Desktop Support Analyst in Dallas, Texas. In this role, you will provide crucial support in managing IT hardware, assisting users remotely, and ensuring the smooth operation of essential systems, all while working in a fast-paced environment.</p><p><br></p><p><strong>POSITION: SENIOR DESKTOP SUPPORT</strong></p><p><strong>LOCATION: DALLAS, TX ONSITE</strong></p><p><strong>DURATION: 3 MONTH CONTRACT TO HIRE</strong></p><p><strong>SALARY: 70K-80K</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Accurately manage and maintain hardware for various operating systems and devices, including MacOS, IOS, Windows Server/PC, and Android.</li><li>Provide remote support to users by resolving technical issues and troubleshooting.</li><li>Assist in managing backups and tape management.</li><li> Supervise large installations of systems such as Apple TV, Sonos, and DirecTV.</li><li>Configure and set up Desktop Mitel Phones.</li><li> Demonstrate proficiency in servicing Microsoft Office 2019+.</li><li> Implement and enforce IT policies, ensuring organization-wide compliance.</li><li>Maintain local printer systems.</li><li>Support basic networking tasks involving layered switching.</li><li> Manage third-party software packages, including ESRI ArcGIS and BMC Track-It.</li><li>Oversee wide format printing options for the Geo Team.</li><li>Handle modern conferencing tools and services.</li></ul> Desktop Support Analyst <p>Our growing client is actively seeking an experienced, dedicated and innovative mid-level Desktop Support Specialist. Their ideal candidate is passionate about leveraging their skills to drive necessary technical operations in our firm, ensuring that all our desktop systems are running smoothly.</p><p><br></p><p>Key Responsibilities:</p><ol><li>Troubleshooting and Problem Solving: We'll rely on you to proactively diagnose, troubleshoot and resolve any device issues our employees may encounter to minimize interruption in their work.</li><li>Hardware and Software Installation: It's vital that you are comfortable installing, maintaining and updating both hardware and software on various computer systems in the firm.</li><li>Operating System Configuration and Support: Your role will involve configuring and providing the necessary support for various Operating Systems within the organization.</li><li>Network Connectivity and Troubleshooting: You will ensure all our systems are correctly connected to the network to support seamless operations while swiftly diagnosing and fixing network problems when they arise.</li><li>Active Directory Administration: Managing and configuring the active directory to ensure smooth networking operations will be a central part of your responsibilities.</li><li>Remote Desktop Support: Ability to provide technical assistance remotely, ensuring solutions are provided quickly without necessarily being in physical contact with the device.</li><li>Hardware and Software Upgrades: Ensuring our systems are up-to-date is critical. As part of your responsibilities, you will handle appropriate upgrades when needed.</li><li>Virus and Malware Removal: A key part of your role will be to provide timely, effective solutions when systems are invaded by viruses and malware, and to ensure our work environment remains safe.</li></ol><p>They are seeking someone who has a strong customer-first mentality and an eye for detail who will aim not only to solve immediate issues but also to proactively identify potential future problems. If you're a system-savvy problem solver who thrives in fast-paced environments, I’d love to hear from you. Tight-knit collaboration, constant learning, and a friendly, supportive environment are integral components of their work culture.</p> Desktop Support Analyst We are looking for a Desktop Support Analyst in the Real Estate industry to join our team in Phoenix, Arizona. This role offers a short term contract employment opportunity. As a Desktop Support Analyst, you will be responsible for providing technical support, maintaining hardware and software, and managing customer queries. You will also be tasked with network configuration and management.<br><br>Responsibilities:<br><br>• Handle technical support queries from users, providing a positive customer experience at all times.<br><br>• Maintain and troubleshoot various hardware, such as Dell and Apple devices.<br><br>• Implement and manage software including Microsoft desktop operating systems and related Microsoft Office applications.<br><br>• Work with networking fundamentals such as IP addresses, gateways, DNS configurations, and routing.<br><br>• Utilize Cisco technologies including routers, firewalls, and IOS.<br><br>• Operate and troubleshoot virtualization tools such as VMWare, Citrix, or Hyper-V.<br><br>• Maintain and configure Active Directory functionalities.<br><br>• Manage and resolve issues related to different email systems and protocols (Exchange, IMAP).<br><br>• Use backup technologies for data safety and recovery.<br><br>• Manage multiple priorities in a fast-paced environment, escalating issues to senior team members when necessary.<br><br>• Work both independently and collaboratively as part of a team. Desktop Support Analyst <p>We are in search of a Desktop Support Analyst to join our team located in Zionsville, Indiana. This role involves providing technical assistance to our internal team members, ensuring smooth hardware and software operation. As a Desktop Support Analyst, you'll be expected to handle diverse tasks, ranging from troubleshooting Office 365 issues to managing mobile devices. </p><p><br></p><p>Responsibilities:</p><p>• Assisting team members who are experiencing issues with Office 365, including but not limited to, password resets and account lock-outs.</p><p>• Troubleshooting problems related to printer connectivity and ensuring seamless operation.</p><p>• Providing support for Windows 10 and Windows 11 operating systems.</p><p>• Managing mobile devices, ensuring they are properly configured and compliant with company policies.</p><p>• Onboarding and offboarding team members, ensuring appropriate access rights are granted or revoked.</p><p>• Providing basic support and guidance to team members, fostering a positive user experience.</p><p>• Proactively identifying potential IT issues and implementing preventative measures.</p><p>• Collaborating with other IT team members to handle complex issues and provide comprehensive support.</p><p>• Applying critical thinking skills to troubleshoot and resolve issues in a timely manner.</p> Desktop Support Analyst We are seeking a Desktop Support Analyst in the manufacturing industry, based in Neptune City, New Jersey. As a Desktop Support Analyst, you will provide exceptional technical support, including software installation, systems software troubleshooting, and network problems resolution. Additionally, you will play a crucial role in customer service, ensuring that all interactions are detail-oriented and customer-focused. <br><br>Responsibilities:<br>• Offer both local and remote technical support, addressing issues such as password resets, account unlocks, and hardware installations<br>• Handle software application installation, deployment, and configuration tasks for computers, mobile devices, and printers<br>• Manage local computer inventory and maintain secure hardware storage<br>• Provide comprehensive support via walkup, phone, and email<br>• Troubleshoot and resolve issues related to hardware, mobile devices, telecom, systems software, and networks<br>• Deliver technical support for video conferencing tools, WebEx, Teams, Wi-Fi, and Boardroom VIP onsite meeting tech support<br>• Maintain and escalate issues related to Network Printer, Copier, and Security Camera systems to the appropriate vendors<br>• Work on incident management, including monitoring, tracking, and communication throughout the lifecycle of an incident or service request<br>• Ensure compliance with Incident Management processes by reviewing tickets for accuracy and completeness<br>• Lead and/or participate in IT projects aimed at enhancing the quality and efficiency of Service Delivery across the IT technical teams<br>• Serve as the local IT support for other CIS teams (Network Operations, System Operations, etc.) and coordinate customer and support issues to ensure timely distribution of knowledge, productivity, and positive impact on customer satisfaction<br>• Acquire and maintain knowledge of current support policies and methods of support delivery in order to provide technically accurate solutions to customers<br>• Travel to other New Jersey sites for on-site support as required. Desktop Support Analyst <p><strong>Position Overview:</strong></p><p>You will be the primary point of contact for IT support, assisting in the management and maintenance of hardware, software, network systems, and security protocols. This role requires a proactive approach to problem-solving, the ability to manage multiple priorities, and a strong understanding of Windows operating systems and business applications typically used in accounting firms.</p><p><br></p><p>Provide first- and second-level technical support for all Windows-based systems, including desktops, laptops, and peripherals.</p><p>Troubleshoot and resolve software, hardware, and network issues across various devices and platforms.</p><p>Install, configure, and maintain accounting-related applications (e.g., QuickBooks, Microsoft Excel, and other financial software).</p><p>Support the firm’s internal IT infrastructure, including file servers, email systems, and security protocols.</p><p>Assist in the management of Active Directory (AD), user accounts, group policies, and permissions.</p><p>Perform routine system updates and patch management for all Windows systems and related software.</p><p>Ensure the security and integrity of the firm's systems through regular backups, antivirus updates, and proactive security monitoring.</p><p>Respond promptly to service desk tickets, providing timely and accurate updates to users.</p><p>Provide support for cloud-based applications and virtual environments used by accounting staff.</p><p>Maintain accurate records of system configurations, asset inventory, and IT-related issues.</p><p>Work with vendors to coordinate hardware/software upgrades and repairs.</p><p>Collaborate with other IT staff to ensure smooth IT operations and assist with long-term technology strategy.</p><p>Assist with the onboarding and offboarding of staff, ensuring proper setup of workstations and network access.</p><p>Participate in the implementation of IT projects, such as system upgrades and migrations.</p><p><br></p><p><strong>Skills & Qualifications:</strong></p><p>Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).</p><p>Proven experience in IT support or system administration, preferably within an accounting or financial services firm.</p><p>Strong proficiency with Microsoft Windows operating systems (Windows 10, Windows Server 2016/2019) and Microsoft Office Suite.</p><p>Experience with network configuration and troubleshooting (TCP/IP, DNS, DHCP, VPNs, firewalls, etc.).</p><p>Familiarity with Active Directory, Group Policy, and user account management.</p><p>Knowledge of accounting software and applications (QuickBooks, Sage, etc.) is a plus.</p><p>Experience with Microsoft Exchange, Office 365, and cloud-based solutions.</p><p>Strong problem-solving skills and the ability to troubleshoot and resolve issues efficiently.</p><p>Excellent communication skills, with the ability to explain technical concepts to non-technical staff.</p><p><br></p> Desktop Support Analyst <p>Robert Half is seeking a Desktop Support Analasyt for our client in the Biotech space. This Desktop Support Role is a contract to hire opportunity and sits out of Brisbane, Ca. The Desktop Support candidate should ideally have 4-5 years of experience in providing IT Support to an enterprise organization of 100+ people across multiple locations and time zones. This Desktop Support Analyst will support end users both in person and remotely. </p><p><br></p><p>The Desktop Support Candidate must have the necessary soft skills and knowledge to provide front line end-to-end IT operational support at all levels of an organization. This is a great opportunity who wants to join a growing organization and take on additional resposibilities and grow in their IT career. </p><p><br></p><ul><li>Develop and configure Windows 11 images for laptop and desktop deployments in accordance with SOPs.</li><li>Create and configure Apple OS images for laptops, ensuring seamless domain integration.</li><li>Set up applications and services for end-user deployments, including O365, MS Office, Project, Visio, Box, Okta, Adobe products, SharePoint, CrowdStrike, Symantec, Sophos, Zoom, Teams, and DocuSign.</li><li>Manage Active Directory objects, including user account creation, group assignments, and attribute management.</li><li>Provide support for both on-site and remote users across the US and EU via Zoom, Teams, and Ninja.</li><li>Troubleshoot end-user laptops, software configurations, applications, and services.</li><li>Provide audiovisual support for Teams and Zoom deployments.</li><li>Adhere to established processes for user and asset lifecycle management, including provisioning, onboarding, offboarding, and retirement.</li><li>Ensure helpdesk activities comply with IT SOPs and industry standards.</li><li>Assist in updating and maintaining Helpdesk SOPs and technical deployment documents to support SOX compliance.</li><li>Support asset recovery and redeployment efforts.</li><li>Perform laptop upgrades for end users as needed.</li><li>Assist with the setup, logistics, and teardown of large meetings.</li><li>Provide support for periodic password changes, MFA rollouts, and on-demand application deployments.</li></ul> Desktop Support Analyst JOB SUMMARY:<br><br>The IT Support Specialist will work directly with the Associate Director of Information Technology and support them in daily tasks, repairs, maintenance of systems, and diagnosis of problems that arise with computers and machines.<br><br>JOB RESPONSIBILITIES:<br> Assists Associate Director of Information Technology Department with prioritizing funds based on primary department projects and company IT requirements.<br> Maintaining efficient relationships with other department heads to determine their technological needs.<br> Responsible for all repair and installation requests.<br> Monitoring inventory of available hardware devices or computer accessories to assess purchasing needs for the Associate Director of Information Technology.<br> Creating long-term schedules to determine when to update company computer systems and cybersecurity measures.<br> Researching new business technologies and IT software to strengthen the organization's computer systems.<br> Creating surveys to gauge company employee IT needs and questions.<br> Drafting informational documents to help company employees troubleshoot standard computer problems and navigate recent program updates.<br> Assisting Associate Director of Information Technology with complex installations or repairs.<br> At the direction of the Associate Director of Information Technology, implement new software programs and computer technologies that support organizational goals and objectives.<br> All other duties as assigned.<br>KEY RELATIONSHIPS: <br><br> Reports to the Associate Director of Information Technology.<br> Establishes and maintains strong working relationships with all company personnel. <br> Communicates well with others. <br><br>EXCELLENCE IN THIS POSITION:<br><br>Excellence in this position includes ability to:<br> Identify and resolve or route issues in a highly organized fashion.<br> Enter data quickly and accurately.<br> Exhibit a high level of written and verbal communication skills.<br> Exhibit a professional demeanor at the job.<br> Be a flexible, service-oriented team player.<br><br>SKILL REQUIREMENTS:<br><br> Excellent technical skills, including analytical skills and advanced computer skills.<br> Disaster recovery skills.<br> Strong writing skills.<br> Customer support and interpersonal skills.<br> Knowledge of hardware, software, networks, and systems.<br> Troubleshooting and problem-solving abilities.<br> Communication and customer service skills.<br><br> QUALIFICATIONS:<br><br>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<br> While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands and fingers, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. Vision abilities required by this job include close vision, and ability to adjust focus.<br><br>EDUCATION AND/OR EXPERIENCE:<br> Collaboration across organizations: 1 year (Preferred)<br> IT support: 3 years (Preferred)<br> Software troubleshooting: 3 years (Required) Desktop Support Analyst <p>We are offering a long term contract employment opportunity for a Desktop Support Analyst in our client's Chicago office, operating within the detail-oriented services industry. This role will require you to be onsite and provide comprehensive technical support to their users, with a focus on problem resolution and user satisfaction.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li> Delivering efficient and reliable support to users, aiding with deskside assistance primarily. </li><li> Solving a variety of tech-related issues, with a focus on Android Development, Cisco Technologies, and Citrix Technologies.</li><li> Demonstrating proficiency in handling computer hardware and Dell Technologies.</li><li> Managing Active Directory and Apple Devices in accordance with company policies.</li><li> Ensuring data protection through reliable Backup Technologies and Configuration Management.</li><li> Utilizing Intapp and iManage for effective task and document management.</li><li> Employing Kofax Capture for document scanning and data extraction.</li><li> Ensuring secure web transactions through Zscaler.</li><li> Maintaining expertise in Citrix systems for virtualization, networking, and cloud services.</li></ul> Desktop Support Analyst We are offering a short term contract employment opportunity in the Legal industry, based in BRONX, New York, 10451-4142, United States. The role of a Desktop Support Analyst is available where the candidate will be tasked with various responsibilities including tackling technical issues and maintaining a well-organized system.<br><br>Responsibilities:<br><br>• Troubleshooting and resolving technical issues related to Windows XP<br>• Administering and maintaining user accounts using Active Directory<br>• Offering prompt and effective solutions to user queries<br>• Ensuring the smooth operation of desktop computers and associated hardware<br>• Regularly updating system and user documentation<br>• Collaborating with team members to ensure efficient operation of the workplace's IT environment<br>• Providing technical support and guidance to users<br>• Monitoring system performance and implementing improvements when necessary<br>• Ensuring all IT equipment complies with industry standards<br>• Keeping up to date with advancements and best practices in IT administration and system security. Desktop Support Analyst <p>Robert Half's Desktop Support Technician role is for someone with a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users. You will have the opportunity to work with a company in the Healthcare/NHS industry in this role. You will thrive in this position if you consider yourself to be a self-starter with strong problem-solving skills and a passion for working in an innovative environment. Located in the Bethlehem, Pennsylvania, area, this Desktop Support Analyst role is long-term contract / temporary in nature.</p><p><br></p><p><strong><u>100% ONSITE IN BETHLEHEM, PA</u></strong></p><p><strong><u>MUST BE COVID VACCINATED</u></strong></p><p><br></p><p><strong><u>Your responsibilities:</u></strong></p><p>- Organize hardware repairs with the appropriate vendors</p><p>- Preserve, inspect, and mend computer systems, hardware, printers, and computer peripherals</p><p>- Meet regularly and effectively with ticket submitters</p><p>- Create records of daily data communication transactions, issues and remedial actions taken or installation activities</p><p>- Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems</p><p>- Supply computer desktop support in accordance with established policies and procedures</p><p>- Settle computer problems, and offer suggestions on appropriate action/solutions</p> Desktop Support Analyst We are in the travel agency industry, located in Morristown, New Jersey, and currently seeking a dedicated Desktop Support Analyst. This role is crucial to our IT department, forming a key link between business users, IT, and our key IT service providers. This position offers a short-term contract employment opportunity.<br><br>Responsibilities:<br><br>• Provide initial technical support on user IT issues to ensure smooth operations.<br>• Efficiently manage the support queue in our Call Management System (Service Now).<br>• Act as a liaison with IT technical support Service Providers to maintain streamlined communication.<br>• Support IT counterparts and end-users to maximize system utility and user experience.<br>• Assist users with desktop-related queries to mitigate any technology-related obstacles.<br>• Efficiently manage the Incident/Request queues in Service Now to ensure timely resolution.<br>• Triage queues and assign calls to Service Providers where appropriate to ensure efficient problem-solving.<br>• Provide a contact point for Service Providers to facilitate seamless communication.<br>• Administer user accounts to ensure secure and efficient access to necessary systems.<br>• Set up and configure mobile devices, providing remote support for Outside Sales team when required.<br>• Participate in projects, possibly managing small projects, to support the overall IT objectives. Desktop Support Analyst We are offering a contract for a Desktop Support Analyst position in our IT Services sector, located in Anderson, South Carolina, United States. This role involves providing support in a large warehouse environment, addressing desktop-related issues, and ensuring smooth operations.<br><br>Responsibilities:<br>• Provide resolution for hardware issues, focusing on laptops and printers.<br>• Troubleshoot application-related problems to ensure seamless operations.<br>• Offer break/fix support for Thin Clients and large scale Zebra printers, minimizing downtime.<br>• Deliver excellent customer service to address and resolve queries efficiently.<br>• Handle both hands-on and remote support as per the requirement.<br>• Use desktop imaging and computer imaging techniques to maintain system efficiency.<br>• Carry out hardware and software installations, ensuring systems are up-to-date.<br>• Reset passwords as required, ensuring security protocols are followed.<br>• Utilize ticketing systems to manage and resolve support tickets.<br>• Perform basic troubleshooting to identify and fix issues early. Desktop Support Analyst We are eager to bring a Desktop Support Analyst into our team in Cambridge, Massachusetts. This role offers a long term contract employment opportunity in the industry. As a Desktop Support Analyst, you will be integral in maintaining and improving our computer systems, collaborating with different teams to provide efficient solutions, and ensuring optimal performance of our hardware. <br><br>Responsibilities:<br><br>• Ensure the efficient operation of hardware and computer systems, diagnosing and repairing any issues that arise.<br>• Collaborate with both onsite colleagues and remote Service Desk Support teams to effectively address and resolve user concerns.<br>• Utilize the ServiceNow platform to manage and track incidents and requests, maintaining a clear record of all actions taken.<br>• Play a key role in supporting lab and manufacturing operations, ensuring all technological needs are met.<br>• Provide essential networking and infrastructure support, including the installation of WAPS, switches, and other necessary hardware.<br>• Act as a liaison during employee move, add, or change activities, ensuring all computer hardware is properly set up. Desktop Support Analyst <p>We are offering a long-term contract employment opportunity for a Desktop Support Analyst in Windsor, Wisconsin. The successful candidate will be responsible for providing IT support within our team, including setting up systems, maintaining hardware, and resolving IT-related issues Tuesday-Thursday 8-5.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Provide on-site IT support, including setting up computers and monitors, and replacing cables.</p><p>• Interact professionally with team members to troubleshoot and resolve their IT issues.</p><p>• Manage wireless troubleshooting as needed.</p><p>• Perform tasks related to cabling, including racking and un-racking gear, and patching switches into patch panels.</p><p>• Use your knowledge and skills in Dell Technologies, Active Directory, and Backup Technologies to ensure smooth operations.</p><p>• Utilize Microsoft Windows 10 and Microsoft Office 365 skills in daily tasks.</p><p>• Maintain reliability and work well with people in the team.</p><p>• Apply your knowledge in Configuration Management and CompTIA to improve system efficiency.</p> Desktop Support Analyst <ul><li>Advising staff on appropriate procedures for directing their IT-related queries and recommendations.</li><li>Receiving and documenting requests for support.</li><li>Deciding on the most suitable ways of providing aid.</li><li>Delivering IT and related assistance upon request, or as you deem suitable.</li><li>Configuring new desktops, routers, modems, and similar devices.</li><li>Performing routine inspections and upkeep of existing installations.</li></ul> Desktop Support Analyst <p>Join our team of innovative and passionate desktop support technicians and help us keep our users connected and productive.</p><p>As a desktop support technician, you will be responsible for providing technical support to our users, both in-person and remotely. You will troubleshoot and resolve computer hardware and software problems, and you will also be responsible for maintaining and upgrading our computer systems. This is a challenging and rewarding role that will give you the opportunity to use your technical skills and problem-solving abilities to make a real difference in people's lives.</p><p>What you will do:</p><p>·      Provide computer desktop support to local and remote users.</p><p>·      Troubleshoot and resolve computer hardware and software problems.</p><p>·      Maintain and upgrade computer systems.</p><p>·      Coordinate hardware repairs with vendors.</p><p>·      Ensure the integrity of all electronic data records.</p><p>·      Track equipment inventory and collaborate on potential purchases.</p><p>·      Own and execute technology implementation projects.</p><p>·      Communicate regularly and effectively with users.</p><p>·      Maintain records of daily data communication transactions, issues, and remedial actions taken.</p> Desktop Support Analyst <p>Join our team of innovative and passionate desktop support technicians and help us keep our users connected and productive.</p><p>As a desktop support technician, you will be responsible for providing technical support to our users, both in-person and remotely. You will troubleshoot and resolve computer hardware and software problems, and you will also be responsible for maintaining and upgrading our computer systems. This is a challenging and rewarding role that will give you the opportunity to use your technical skills and problem-solving abilities to make a real difference in people's lives.</p><p>What you will do:</p><p>·      Provide computer desktop support to local and remote users.</p><p>·      Troubleshoot and resolve computer hardware and software problems.</p><p>·      Maintain and upgrade computer systems.</p><p>·      Coordinate hardware repairs with vendors.</p><p>·      Ensure the integrity of all electronic data records.</p><p>·      Track equipment inventory and collaborate on potential purchases.</p><p>·      Own and execute technology implementation projects.</p><p>·      Communicate regularly and effectively with users.</p><p>·      Maintain records of daily data communication transactions, issues, and remedial actions taken.</p> Desktop Support Analyst Position: IT SUPPORT ANALYST - DIRECT HIRE - PERMANENT<br>Location: Des Moines, IA (ON-SITE)<br>Salary: $60,000 - $70,000 base annual salary + Exceptional Benefits<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>If you are an IT Professional that has been called a "jack of all trades" and thrive on providing excellent end user customer support, enjoy variety in your work, collaborating with a small technical team, and continuing to learn and expand your skills, then this is the direct hire permanent position for you.<br><br>Our client organization is seeking an IT SUPPORT ANALYST. In this role you will spend half your time supporting non-technical end users on questions using third-party proprietary software systems. You will have exceptional listening, trouble-shooting, and customer service skills. The other half of your time will be spent trouble shooting various hardware, software, or application issues AND have the opportunity to apply your data analysis and reporting skills and continue to grow and expand on those.<br><br>This is not your cookie cutter position. It is unique and exciting opportunity to join a philanthropic organization, work with high caliber professionals, and deliver quality IT support to non-technical end users while expanding your data analysis and reporting skills. And much more opportunities on the horizon. If this sounds like you, contact me today to learn more.<br><br>Requirements:<br> · 3+ years of a combination of basic hardware, software, and end user support.<br> · Any experience and exposure to SQL, Python, R, Power BI or Tableau is a plus.<br> • Excellent communication, end-user customer service and collaboration is required. <br> <br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. *** Desktop Support Analyst <p>We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in North, New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support. </p><p><br></p><p>Responsibilities</p><p>• Provide comprehensive Level 1 and 2 desktop and software support to staff</p><p>• Manage user and asset tasks effectively</p><p>• Monitor work emails even after office hours to respond to any emergencies promptly</p><p>• Participate actively in global IT projects to ensure seamless execution</p><p>• Track escalated problems to 3rd party vendors, team leaders, or managers until resolution</p><p>• Maintain detailed documentation of all procedures and infrastructure</p><p>• Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks</p><p>• Provide support via e-mail, phone, and in-person, escalating issues when necessary.</p> Desktop Support Analyst We are seeking a Desktop Support Analyst to join our team in Asheville, North Carolina. The primary function of this role is to provide excellent technical support to our clients, acting as the initial contact for IT-related issues and ensuring business operations run smoothly. This role is in the IT industry and will be based in a dynamic office environment. This role offers a short term contract employment opportunity.<br><br>Responsibilities:<br>• Act as the first point of contact for clients experiencing IT-related issues, offering solutions via phone, email, or chat.<br>• Troubleshoot and rectify hardware, software, and network-related issues.<br>• Document all client interactions and issue resolutions in the ticketing system.<br>• Escalate complex problems to the appropriate IT teams if necessary.<br>• Provide training and advice to clients on common technical issues.<br>• Assist clients with software installations, device configurations, and system updates.<br>• Update and maintain the knowledge base with troubleshooting tips and procedures.<br>• Manage and resolve support tickets to ensure customer satisfaction.<br>• Install and configure both hardware and software, including Office 365 and Windows 10.<br>• Conduct basic network troubleshooting to ensure stable and secure connections. Desktop Support Analyst | Desktop Technician We are looking for a Desktop Support Analyst to join our team in CEDAR RAPIDS, Iowa. This role is crucial in our IT department, where you will be responsible for providing technical support to both local and remote users, resolving hardware and software issues, and maintaining accurate records of technical issues and actions taken. This is a long-term contract employment opportunity.<br><br>Responsibilities:<br>• Provide desktop support to local and remote users in line with established policies and procedures<br>• Identify, research, and resolve a variety of computer hardware and software issues<br>• Implement appropriate solutions to resolve computer problems <br>• Maintain accurate records of daily data communication transactions, issues, and remedial actions taken<br>• Monitor user accounts and take appropriate action when necessary<br>• Utilize skills in DNS, Active Directory, Desktop Support, PC Desktop - Workstation, Workstations to troubleshoot and resolve issues<br>• Present complex technical information in a concise and understandable format for non-technical users<br>• Contribute to a dynamic and positive team environment through effective communication and problem-solving skills.