We are looking for a skilled and proactive Desktop Support Analyst to join our team on a long-term contract basis. This role, based in Vandalia, Ohio, involves providing comprehensive support for desktop and mobile devices, ensuring smooth operations for both office and production environments. You will play a key role in troubleshooting, maintaining systems, and assisting users with technical issues.<br><br>Responsibilities:<br>• Monitor and review daily system backups for local site servers and network equipment, documenting findings appropriately.<br>• Collaborate with network administrators to address connectivity issues, server concerns, and maintain accurate Active Directory entries.<br>• Provide first-level support for non-standard applications and resolve hardware or software issues affecting desktop and mobile devices.<br>• Manage incident and service tickets efficiently, ensuring timely resolutions.<br>• Update and maintain configuration items in the computer management database.<br>• Offer technical support for production and office peripherals, addressing any operational issues.<br>• Assist users through escalated triage from the Service Desk, walk-up tech bar, and direct walk-ins.<br>• Adhere to established code of conduct and company standards.<br>• Travel occasionally (up to 10%) to support technical needs across locations.
We are looking for a skilled Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. This role involves providing technical support for desktops, workstations, and related hardware, ensuring smooth operations across various systems. As a long-term contract position, this opportunity is ideal for professionals seeking stability and growth in the healthcare industry.<br><br>Responsibilities:<br>• Provide technical assistance for desktop systems, including troubleshooting and resolving issues efficiently.<br>• Manage and support Active Directory operations to maintain system security and functionality.<br>• Install, configure, and maintain desktop hardware and peripherals to ensure optimal performance.<br>• Perform imaging and deployment of Windows 10 systems across the organization.<br>• Conduct regular maintenance and updates for workstations to prevent potential disruptions.<br>• Collaborate with team members to address complex technical challenges and implement solutions.<br>• Document technical procedures and solutions to enhance knowledge sharing within the team.<br>• Ensure compliance with security protocols and standards during all technical operations.<br>• Assist users with software installations and updates to maintain compatibility and productivity.<br>• Provide timely and effective communication to users regarding technical issues and resolutions.
<p>We are looking for a skilled Desktop Support Analyst to join our team in Mokena, Illinois. In this role, you will provide exceptional technical support to a diverse user base, ranging from executives to plant-floor employees. This is a long-term contract position offering opportunities to travel to multiple facilities and gain training on specialized equipment like Zebra scanners and printers.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical support services to ensure smooth operation of hardware and software systems.</p><p>• Troubleshoot and resolve issues related to Windows 10, Active Directory, and other systems.</p><p>• Configure and set up Zebra scanners, printers, and RF-SMART devices following training.</p><p>• Manage and prioritize help desk tickets using a ticketing system to address user requests effectively.</p><p>• Communicate professionally with all levels of staff, from executives to plant-floor employees.</p><p>• Collaborate with a team of 4-5 service desk professionals to ensure seamless IT operations.</p><p>• Perform on-site support at various facilities after plant system go-live.</p><p>• Provide guidance to users on best practices for utilizing IT resources.</p><p>• Ensure all equipment is functional by performing routine maintenance and troubleshooting.</p><p>• Lift and transport equipment weighing up to 50 pounds as needed.</p>
We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. This long-term contract position is ideal for candidates with a passion for IT and a desire to provide high-quality technical support to end users. The role requires a proactive approach to troubleshooting, maintaining systems, and delivering effective solutions in a dynamic work environment.<br><br>Responsibilities:<br>• Record and document details of service requests and issues with accuracy, including categorization and prioritization, using the IT service desk tool.<br>• Provide remote support to users through IT service desk tools or Skype for Business.<br>• Manage and maintain Active Directory and Office 365 accounts effectively.<br>• Deliver hands-on technical support to internal staff, including hardware and software troubleshooting.<br>• Utilize internal and external resources, such as knowledge bases, manuals, and vendor support platforms, to resolve technical issues.<br>• Ensure timely updates and resolutions for service desk tickets to meet user needs.<br>• Collaborate with team members to address complex technical challenges.<br>• Perform routine maintenance and updates for IT equipment and systems.<br>• Offer on-site assistance at users’ desks when required to resolve issues.
We are looking for a skilled Desktop Support Analyst to join our team in Maywood, Illinois. In this long-term contract position, you will play a vital role in ensuring the efficiency and functionality of IT systems for a non-profit organization. Your expertise will be crucial in providing technical support, troubleshooting issues, and maintaining hardware and software to meet organizational needs.<br><br>Responsibilities:<br>• Reset passwords and address user access concerns to ensure smooth system functionality.<br>• Diagnose and resolve technical issues related to hardware and software in a timely manner.<br>• Collaborate with the Impact IT Team to support system-related tasks and organizational projects.<br>• Set up and configure equipment such as projectors, computers, and other technology for meetings and presentations.<br>• Develop, edit, and manage PowerPoint presentations for team briefings and stakeholder meetings.<br>• Monitor and optimize system performance to ensure hardware and software run efficiently.<br>• Provide support for virtual and physical meeting setups, catering to both internal teams and external stakeholders.<br>• Offer occasional on-call support during night shifts to address urgent IT needs.<br>• Maintain and update IT documentation, including system configurations, troubleshooting guides, and meeting setup instructions.<br>• Adhere to government security standards and protocols in all IT operations.
<p>Our client is seeking a Desktop Support Technician to provide technical and application support across a fast‑paced user environment. This role requires strong O365 experience, Active Directory knowledge, and a solid background in IT or application support.</p><p><strong>Responsibilities</strong></p><ul><li>Provide technical support to end‑users via phone, email, and in‑person</li><li>Troubleshoot issues related to desktops, software, user access, and system functionality</li><li>Support Microsoft 365/O365 applications and related configurations</li><li>Manage user accounts, permissions, and access within Active Directory</li><li>Assist with workstation setup, installations, and basic application updates</li><li>Document all support activities and resolutions in the ticketing system</li><li>Collaborate with internal IT teams to escalate and resolve complex issues</li></ul><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in Bridgewater, New Jersey. In this long-term contract role, you will provide essential technical support to ensure seamless operation of computer systems, mobile devices, and related technologies. This position requires strong problem-solving abilities and a customer-focused approach to addressing technical issues.<br><br>Responsibilities:<br>• Diagnose and resolve hardware and software issues for desktop computers and mobile devices.<br>• Configure, maintain, and troubleshoot desktop workstations, including Windows 10 systems.<br>• Provide support for Active Directory administration and related user access requests.<br>• Ensure proper imaging and deployment of desktop hardware across the organization.<br>• Assist with the installation and maintenance of office automation tools and software.<br>• Deliver remote and in-person technical assistance to employees as needed.<br>• Document technical issues and solutions in detail for future reference.<br>• Collaborate with other IT teams to address complex system problems.<br>• Conduct routine system checks and updates to ensure optimal performance.<br>• Educate users on best practices for utilizing technology efficiently.
<p>We are seeking a bilingual (Japanese/English) Desktop Support Specialist to join our IT team. The ideal candidate will provide technical support for end users, including hardware, software, and network issues, with a strong focus on supporting Japanese-speaking employees or clients. This role requires excellent troubleshooting skills, customer service, and fluency in both Japanese and English.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical support for software, hardware, and network systems, ensuring timely issue resolution.</p><p>• Provide specialized assistance to Japanese-speaking users, addressing their IT needs effectively.</p><p>• Manage and maintain system configurations, ensuring optimal performance and user accessibility.</p><p>• Troubleshoot and resolve issues related to Active Directory, backup technologies, and configuration management.</p><p>• Support mobile devices, including Android and Apple products, ensuring seamless functionality.</p><p>• Collaborate with team members to implement and manage Cisco and Citrix technologies.</p><p>• Perform regular maintenance and updates for Dell hardware and other computer systems.</p><p>• Ensure proper documentation of support activities and resolutions for future reference.</p><p>• Monitor and address system alerts to prevent potential disruptions.</p><p>• Deliver excellent customer service while adhering to company standards and best practices.</p>
<p>We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues.</p><p>• Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally.</p><p>• Administer and support Microsoft technologies, including Active Directory and Office 365 applications.</p><p>• Configure, deploy, and maintain hardware and software in alignment with organizational standards.</p><p>• Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues.</p><p>• Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges.</p><p>• Conduct routine maintenance and updates on end-user systems to ensure security and performance.</p><p>• Collaborate with team members to manage configuration changes and maintain system documentation.</p><p>• Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality.</p><p>• Provide guidance to users on best practices and preventive measures to avoid recurring technical issues.</p>
We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. In this long-term contract position, you will play a vital role in providing exceptional IT support to ensure smooth operations for local and remote workstations. This is an onsite role requiring your presence five days a week.<br><br>Responsibilities:<br>• Deliver prompt and efficient IT support to address technical issues and minimize disruption.<br>• Manage and respond to incoming support tickets through the Service Desk system.<br>• Prioritize and resolve tickets systematically, ensuring urgent matters are handled first.<br>• Adjust configurations, utilities, and software settings for both local and remote systems.<br>• Maintain clear and detailed documentation of IT processes and resolution methods.<br>• Collaborate on special projects to enhance IT services and infrastructure.
<p>We are looking for a skilled Desktop Support Analyst to join our team in Klingerstown, PA with occasional travel to Newark, NJ/ Elizabeth, NJ (after training). This contract position with the potential for a permanent role offers an opportunity to provide technical assistance across office environments and manufacturing facilities. You will play a key role in resolving immediate IT issues while contributing to long-term technological improvements.</p><p><br></p><p>Responsibilities:</p><p>• Deliver comprehensive IT support for desktop systems in both office and manufacturing settings.</p><p>• Respond promptly to technical issues, ensuring minimal disruption to operations.</p><p>• Maintain and troubleshoot desktop hardware, including workstations and peripheral devices.</p><p>• Administer and manage Active Directory for user accounts and access control.</p><p>• Deploy and configure Windows 10 operating systems and ensure optimal performance.</p><p>• Handle desktop imaging processes to streamline system setups and updates.</p><p>• Collaborate with plant management and IT teams to recommend and implement technology solutions.</p><p>• Monitor system performance and identify areas for improvement.</p><p>• Provide guidance and training to end-users on software and hardware functionalities.</p>
<p>We are looking for a dedicated Desktop Support Analyst to provide first-line technical assistance to users in a dynamic environment. In this role, you will address hardware, software, and network-related issues, ensuring timely resolution and escalating more complex problems to higher support levels. The ideal candidate is proactive, detail-oriented, and committed to delivering exceptional customer service.</p><p><br></p><p>Responsibilities:</p><p>• Troubleshoot and resolve basic hardware and software issues involving Windows and Microsoft 365 applications.</p><p>• Address network connectivity problems, including Wi-Fi and Ethernet, ensuring systems are operational.</p><p>• Document and track all technical issues using the ticketing system while adhering to established timelines.</p><p>• Escalate unresolved technical matters to Tier 2 or Tier 3 support teams for advanced troubleshooting.</p><p>• Assist with onboarding new users, including device setup and system configurations.</p><p>• Maintain accurate and detailed documentation for all troubleshooting processes and resolutions.</p><p>• Provide attentive and courteous technical support to users, ensuring a positive customer experience.</p><p>• Collaborate with team members to continuously improve support workflows and processes.</p>
We are looking for a skilled Desktop Support Analyst to join our team in Anderson, South Carolina. This contract-to-permanent position offers the opportunity to work in a dynamic environment, providing crucial technical support within a large warehouse setting. The role involves hands-on support for hardware and software, troubleshooting applications, and delivering excellent customer service.<br><br>Responsibilities:<br>• Provide comprehensive desktop support for Windows 10, Windows 11, and Mac/iOS devices.<br>• Diagnose and repair hardware issues with laptops, printers, and other peripherals.<br>• Troubleshoot and resolve application-related problems efficiently.<br>• Handle break/fix support for Thin Clients and Zebra printers.<br>• Deliver remote and on-site technical assistance as required.<br>• Coordinate and manage support tickets using a ticketing system.<br>• Perform desktop imaging and computer setup for new users.<br>• Reset passwords and resolve access-related issues.<br>• Ensure timely installation and configuration of hardware and software.<br>• Maintain strong communication and customer service standards while addressing technical concerns.
We are looking for a dedicated Desktop Support Analyst to join our team in Louisville, Kentucky. This Contract to permanent position involves providing exceptional Level 1 technical support to end users, ensuring their hardware and software issues are resolved efficiently. The role requires a hands-on approach, excellent troubleshooting skills, and a strong focus on customer service in a fully on-site setting.<br><br>Responsibilities:<br>• Create and update tickets with accurate details and ensure timely documentation.<br>• Deliver first-line technical support by diagnosing and resolving basic hardware, software, and operating system problems.<br>• Assist with computer imaging, workstation setups, hardware deployments, and equipment replacements.<br>• Provide guidance to end users on Microsoft products and address common desktop-related concerns.<br>• Monitor ticket queues and service level agreements to ensure prompt issue resolution.<br>• Assign or reassign tickets to maintain proper ownership and workflow efficiency.<br>• Escalate complex issues to higher-tier support teams when necessary.<br>• Manage tasks related to moving, setting up, or shipping computer equipment as required.
We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. The ideal candidate will provide advanced technical support to internal clients, ensuring a seamless experience with desktop systems, software, and connectivity. This role requires strong customer service skills and the ability to address and resolve technical issues efficiently, including high-level support for executives.<br><br>Responsibilities:<br>• Deliver Level 2 and Level 3 technical support for internal users, addressing complex desktop, software, and connectivity issues.<br>• Ensure smooth functionality and troubleshooting of Windows 11 OS, Office 365, Azure Active Directory, and Microsoft Teams.<br>• Provide specialized "white glove" support for visiting executives, resolving technical challenges promptly and professionally.<br>• Handle service ticketing requests, ensuring timely and effective resolution of reported problems.<br>• Diagnose and resolve issues related to video conferencing and connectivity, ensuring optimal performance.<br>• Escalate unresolved technical problems to networking or system administration teams for further investigation.<br>• Collaborate with team members to implement solutions that enhance system performance and user experience.<br>• Maintain up-to-date knowledge of desktop technologies and assist with certifications when required.<br>• Conduct proactive monitoring and maintenance of PC workstations to prevent potential disruptions.
<p><strong>Desktop Support Technician</strong></p><p>Austin, TX | On-site | Contract-to-Hire</p><p><br></p><p>We are partnering with an Austin-based client to hire a detail-oriented, customer-focused Desktop Support Technician to provide fast, accurate support to internal users. In this role, you'll assist customers via phone and chat, troubleshoot technical issues across devices and systems, and ensure each interaction reflects a strong commitment to service excellence. If you enjoy problem‑solving, communicating clearly, and taking ownership through resolution, this is a great opportunity.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Deliver exceptional customer service via chat and phone</li><li>Create, update, and maintain accurate support tickets with detailed notes</li><li>Troubleshoot issues related to tablet operating systems, firmware, Bluetooth/peripheral devices, and network connectivity</li><li>Resolve login and MFA-related challenges</li><li>Utilize remote support tools to diagnose and resolve tablet issues</li><li>Use internal knowledgebase articles to provide quick, reliable solutions</li><li>Apply effective triage skills and route cases appropriately</li><li>Identify recurring issues and report trends to leadership</li></ul>
<p><b>Desktop Support Analyst</b></p><p>On-site | Austin, TX | Contract-to-Hire</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Install and configure desktops, laptops, mobile devices, and associated peripherals and related software.</li><li>Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.</li><li>Perform on-site updates, Configuration changes, or Software installations.</li><li>Provide on-site technical assistance to End Users.</li><li>Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.</li><li>Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.</li><li>Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)</li><li>Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs</li><li>Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.</li><li>Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support</li></ul>
***100% onsite, Monday-Friday, in Gaylord, MN**** <br> Robert Half has a client with a permanent opening on their desktop support team in their Gaylord, Minnesota location. This is a Contract to permanent position within the manufacturing industry, offering an exciting opportunity to provide vital IT support across both office and production environments. The ideal candidate will possess strong technical skills, a proactive approach to problem-solving, and the ability to deliver outstanding customer service. <br> Responsibilities: • Offer daily IT support to users in office and manufacturing settings, ensuring minimal disruption to operations. • Standard Windows 10/11 and Office 365 environment for tier 1 & 2 support. • Monitor, log, and resolve technical issues using the Service Management system. • Analyze recurring problems, determine root causes, and implement effective long-term solutions. • Provide detail-oriented and courteous customer support to both internal and external stakeholders. • Configure, deploy, and maintain enterprise endpoint devices to ensure operational efficiency. • Conduct regular system maintenance and adhere to established IT policies and procedures. • Stay adaptable to evolving priorities and emerging technologies in a fast-paced environment. • Assist with creating and managing IT-related budgets to support organizational needs. • Travel domestically up to 10% to provide onsite support when required. <br> ANYONE INTERESTED IN FURTHER DETAILS SHOULD CONTACT ROBERT BROMMEL AT 612-503-4032.
<p>We are seeking an <strong>IT Support Specialist I</strong> to support and maintain technical infrastructure across a growing enterprise environment. This role provides hands-on support for end-user technology, ensuring timely resolution of issues and a positive user experience through responsive service and direct collaboration with business teams.</p><p>This position is ideal for someone who enjoys a mix of desktop support, hardware troubleshooting, and user interaction in a fast-paced operational environment.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide frontline support for end-user workstations, hardware, and related software (including scan guns, label printers, laptops, tablets, and peripherals)</li><li>Diagnose and resolve hardware and software issues, implementing effective corrective solutions</li><li>Participate in IT documentation and knowledge base updates to support team efficiency</li><li>Assist with system imaging, equipment deployment, and lifecycle management</li><li>Support system changes, upgrades, and rollouts affecting end users</li><li>Collaborate with third-party IT vendors providing equipment and support services</li><li>Respond promptly to system outages and service disruptions to minimize downtime</li><li>Partner with team members to deliver consistent, high-quality IT support</li></ul><p>Qualifications</p><p>Required</p><ul><li>Bachelor’s degree in Computer Science, Computer Engineering, </li><li><strong>or</strong> 2+ years of direct IT support experience</li><li>Experience with Microsoft operating systems, Active Directory, and domain environments</li><li>Hands-on experience with Windows OS and Microsoft 365 suite</li><li>Strong troubleshooting and problem-solving skills</li></ul><p>Preferred</p><ul><li>Experience supporting Apple devices</li><li>Exposure to manufacturing or operational environments</li></ul><p><br></p><p>What We’re Looking For</p><ul><li>Strong customer service mindset and communication skills</li><li>Ability to work onsite and collaborate directly with end users</li><li>Organized and detail-oriented approach to documentation and processes</li><li>Willingness to learn and grow within IT operations</li></ul>
<p>**** For Faster response on the position, please send a message to Jimmy Escobar on LinkedIn or send an email to Jimmy.Escobar@roberthalf(.com) with your resume. You can also call my office number at 424-270-9193****</p><p><br></p><p>We are looking for an experienced Desktop Support Level 2 specialist to join our team in Woodland Hills, CA. The ideal candidate will have a solid background in troubleshooting software and hardware issues, as well as proficiency with tools like Active Directory and Azure AD. This position is 5 days a week on-site in Woodland Hills, CA. </p><p><br></p><p>Responsibilities:</p><p>• Provide advanced desktop support, resolving technical issues related to Windows operating systems and Microsoft Office applications.</p><p>• Diagnose and troubleshoot audio and video problems, including Teams call functionality.</p><p>• Manage and maintain Active Directory and Azure AD, ensuring proper functionality and user access.</p><p>• Utilize ticketing systems to track, document, and resolve support requests efficiently.</p><p>• Configure and deploy hardware and software for Windows desktops, Mac computers, and mobile devices.</p><p>• Maintain and support Apple devices, including iPhones and iPads, ensuring seamless operation.</p><p>• Address network-related issues and assist with Cisco and Citrix technologies as needed.</p><p>• Perform system updates, installations, and configuration management to optimize performance.</p><p>• Collaborate with team members to implement solutions and improve overall IT service delivery.</p><p>• Provide guidance and training to end-users on proper equipment usage and software functionality.</p>
<p>We have a new opportunity for a Desktop Support Analyst within Robert Half’s Full-Time Engagement Professionals Division. The compensation package will include Salary + Comprehensive Benefits Package: Medical, Dental, Vision, 401(k) plan, Choice Time Off (CTO), Short/Long Term Disability, Life Insurance, ADD Insurance, Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), Tuition reimbursement, Employee Assistance Program (EAP), Commuter Benefits, Discount mall, Pet and Legal insurance, and identity theft protection, and paid every hour that you work. </p><p><br></p><p>To be considered for this opportunity, please submit your resume and best contact information.</p>
<p>We are seeking a Desktop Support Analyst for our pharmaceutical operations in New Jersey, United States. As a Desktop Support Analyst, you will be responsible for a range of tasks related to Environmental, Health, and Safety (EHS) programs and activities. You will ensure that we meet all government and regulatory requirements, manage safety training records, and contribute to our continuous improvement strategies.</p><p><br></p><p>Responsibilities</p><p>• Evaluating EHS programs and activities to ensure compliance with all relevant government and regulatory requirements.</p><p>• Monitoring, reporting, and resolving any environmental, health, and safety issues that arise.</p><p>• Coordinating corrective and preventive actions to address safety concerns within the workplace.</p><p>• Developing and implementing EHS policies, standards, guidelines, and programs that support our continuous improvement strategies.</p><p>• Administering the environmental, health, and safety audit program, including aspects of industrial hygiene.</p><p>• Managing the Personal Protective Equipment (PPE) and Good Manufacturing Practice (GMP) programs, which includes overseeing PPE and GMP supplies.</p><p>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management skills to ensure smooth operations.</p><p>• Developing safety and environmental campaigns, communications, and recognitions that align with our business strategies.</p><p>• Owning the site's Behavioral-Based Safety Observations Program, including employee training, logging and tracking observations, and reporting progress to leadership.</p><p>• Supporting our broader sustainability strategy to ensure the site meets company objectives.</p>
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Lawrence, Massachusetts. This role involves providing technical assistance to both remote and onsite users while maintaining and troubleshooting various software and hardware systems. If you enjoy solving technical problems and thrive in a fast-paced environment, this position offers an excellent opportunity to showcase your expertise.<br><br>Responsibilities:<br>• Offer prompt technical support to remote and onsite users, ensuring all issues are resolved efficiently.<br>• Manage and troubleshoot Dell laptops, VoIP software, and various SaaS applications.<br>• Utilize tools such as Azure, Entra, and Intune to maintain cloud-based systems.<br>• Handle mailroom support tasks and assist with related technical needs.<br>• Work with Windows-based systems to provide solutions and ensure optimal functionality.<br>• Respond to and manage service desk tickets using SuperOps ticketing software.<br>• Collaborate as part of a virtual support team to address user challenges.<br>• Conduct basic troubleshooting for Active Directory and Microsoft Windows environments.<br>• Provide consistent updates and communication to users regarding issue resolutions.<br>• Ensure all systems are functioning effectively and securely by monitoring and maintaining hardware and software configurations.
<p>We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Janesville, Wisconsin. In this Contract to permanent position, you will play a vital role in providing technical support to end-users while ensuring seamless onboarding processes and efficient ticket resolution. This is an exciting opportunity to work in a dynamic environment within the high-tech pharmaceutical and biotechnology industry.</p><p><br></p><p>Responsibilities:</p><p>• Provide timely and effective support to users by addressing hardware, software, and system-related issues.</p><p>• Manage and resolve service desk tickets using Fresh service, ensuring all requests are handled promptly and accurately.</p><p>• Assist with onboarding new employees by configuring devices, setting up accounts, and ensuring proper access to systems.</p><p>• Support the upgrade of systems to Windows 11, ensuring a smooth transition for all users.</p><p>• Deliver excellent customer service by communicating clearly and effectively with team members and clients.</p><p>• Troubleshoot and resolve basic issues related to Active Directory and Microsoft Windows environments.</p><p>• Collaborate with team members, including Systems Administrators and Support Technicians, to address complex technical challenges.</p><p>• Participate in an on-call rotation to provide after-hours support when needed.</p><p>• Maintain accurate documentation of processes, procedures, and resolved issues.</p><p>• Contribute to the improvement of technical workflows and processes to enhance overall efficiency.</p>
We are looking for a skilled Help Desk/Desktop Support Analyst to provide high-quality technical assistance across multiple locations in Boston, Massachusetts. This long-term contract position requires a proactive, detail-oriented individual with strong expertise in Level 2 Desktop Support and a passion for delivering exceptional customer service. The role involves supporting both Mac and Windows environments, troubleshooting hardware and software issues, and ensuring smooth operation of IT systems.<br><br>Responsibilities:<br>• Deliver onsite IT support services three days a week at a pharmaceutical company and one day a week at another client location.<br>• Diagnose and resolve technical issues related to computers, networks, and software in Mac and Windows environments.<br>• Provide advanced troubleshooting and support for Office 365, Azure Active Directory, and Okta systems.<br>• Manage and resolve service desk tickets promptly, ensuring minimal disruption to users.<br>• Maintain and support printers, conference room technology, and audiovisual equipment.<br>• Collaborate effectively with team members to address IT challenges and improve system efficiency.<br>• Demonstrate a customer-centric approach while assisting users with technical issues.<br>• Ensure proper documentation of issues, solutions, and updates within the ticketing system.<br>• Stay updated on the latest AV and IT technologies to provide effective support.<br>• Organize and prioritize tasks to meet deadlines and client expectations.
