<p>Our client is in need of a Renewals Specialist to join their team. In this role, you will play a critical part in managing customer relationships, ensuring seamless contract renewals, and fostering collaboration with internal teams to enhance client satisfaction. This position offers the opportunity to work in a dynamic environment where your skills in communication, organization, and problem-solving will be highly valued.</p><p><br></p><p>Responsibilities:</p><p>• Manage the full renewal lifecycle for contracts, engaging proactively with customers 90-120 days before expiration.</p><p>• Prepare detailed and accurate renewal quotes and proposals that align with customer expectations and company guidelines.</p><p>• Partner with sales and customer success teams to develop and execute strategic approaches to contract renewals.</p><p>• Conduct proactive outreach to customers alongside account managers to discuss renewal plans and address potential risks.</p><p>• Handle administrative tasks throughout the renewal process, from quoting to deal closure, ensuring compliance with company policies.</p><p>• Identify opportunities for upselling and cross-selling, passing leads to the sales team for further development.</p><p>• Maintain high success rates in closing renewals on time and achieving targeted close-won ratios.</p><p>• Enhance forecasting accuracy for renewals and provide detailed reports to management.</p><p>• Analyze churn reasons effectively to improve reporting and share actionable customer insights with stakeholders.</p><p>• Keep CRM systems and tools updated with precise renewal data to support operational efficiency.</p>
<p>As a Customer Success Manager, you’ll work alongside your Account Management team in Omaha, Ne—modeling exceptional service, stepping into escalations when needed, guiding strategic account planning, and nurturing long‑term customer relationships. This long-term contract position offers the opportunity to assist clients with their inquiries while ensuring an exceptional customer experience. If you thrive in fast-paced environments and possess strong communication skills, this may be the perfect role for you.</p><p><br></p><p>Responsibilities:</p><p>Manage escalations and provide exceptional customer service</p><p>Drive strategic account planning and strengthen customer relationships</p><p>Maintain awareness of market trends, capacity options, and pricing strategies</p><p>Create and refine SOPs for consistent account management</p><p>Collaborate across internal teams to support freight execution and operational improvements</p><p>Participate in customer visits and strategic discussions</p><p>Balance leadership responsibilities with direct involvement in key account activity</p>
We are looking for a motivated Customer Success Specialist to join our team in Carrboro, North Carolina. In this role, you will be responsible for ensuring customer satisfaction by addressing inquiries, resolving connectivity issues, and providing exceptional support. This is a Contract to permanent position, ideal for candidates who excel in fast-paced environments and have a passion for delivering top-notch service.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via phone, email, and other communication channels.<br>• Assist customers in resolving connectivity problems and troubleshooting technical issues.<br>• Maintain accurate and detailed records of customer interactions and solutions provided.<br>• Collaborate with internal teams to ensure customer concerns are addressed effectively.<br>• Handle multiple browsers and tools simultaneously to provide efficient service.<br>• Provide clear and detail-oriented email correspondence to address customer needs.<br>• Identify opportunities to improve customer satisfaction and proactively suggest solutions.<br>• Stay updated on company policies and product knowledge to deliver accurate information.<br>• Ensure a positive customer experience by showcasing empathy and problem-solving skills.
We are looking for a skilled and personable Customer Success Specialist to join our team in Bridgeton, Missouri. This long-term contract position offers the opportunity to provide exceptional customer service while supporting the company's growth objectives. The ideal candidate will excel in communication, problem-solving, and order management, ensuring a seamless experience for our customers.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via phone, email, and other communication channels with professionalism and empathy.<br>• Assist customers in placing orders and navigating the online store to ensure a smooth purchasing process.<br>• Monitor and update order statuses while processing service requests efficiently.<br>• Address and escalate service issues to the appropriate teams, ensuring timely resolution.<br>• Collaborate with internal departments to enhance customer satisfaction and streamline workflows.<br>• Maintain accurate records of customer interactions, transactions, and feedback using internal systems.<br>• Provide guidance on resolving connectivity or technical issues that may impact customer experiences.<br>• Utilize tools like Microsoft Outlook, Excel, and Teams to manage communications and track progress.<br>• Proactively identify opportunities to improve customer service processes and contribute ideas for enhancement.
<p>Job Summary</p><p>We are seeking a motivated Customer Service Specialist to handle incoming customer inquiries via phone. This is a temporary contract position starting in early April and running through November, ideal for individuals with strong communication skills and proficiency in Microsoft Excel. You'll be part of a collaborative team focused on resolving issues efficiently and maintaining accurate records.</p><p>Key Responsibilities</p><ul><li>Manage a high volume of incoming calls from customers, providing timely and professional assistance.</li><li>Listen actively to customer needs, troubleshoot problems, and offer solutions or escalate as needed.</li><li>Use Microsoft Excel to log call details, track customer interactions, and generate basic reports.</li><li>Maintain accurate documentation of customer inquiries and resolutions in our systems.</li><li>Collaborate with team members to ensure consistent service quality.</li><li>Adhere to company policies and procedures for data privacy and customer handling.</li></ul><p><br></p>
<p>Join our team as a Customer Success Manager and play a pivotal role in fostering long-term client relationships. In this role, you will ensure our customers derive maximum value from our services and support their ongoing business growth.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the primary point of contact for assigned clients, promoting effective onboarding, engagement, and satisfaction.</li><li>Proactively identify customers’ needs and partner with internal teams to resolve issues and exceed expectations.</li><li>Monitor client usage data to recommend service improvements, training, or product enhancements.</li><li>Develop strong, trust-based relationships with key stakeholders and provide strategic guidance to aid customers’ success.</li><li>Conduct regular account reviews and business meetings to track progress on client goals and measure satisfaction.</li><li>Address escalated issues, manage renewals, and promote additional offerings when appropriate.</li></ul><p><br></p>
<p>Our client, a well-established nonprofit organization, is seeking a dedicated Customer Success Manager to ensure an exceptional experience for their stakeholders and supporters. This role is integral to building strong relationships, maximizing engagement, and fostering long-term connections in support of the organization’s mission.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the primary point of contact for donors, members, and partners, ensuring their needs are met in a timely and professional manner.</li><li>Develop programs and strategies to onboard, retain, and engage stakeholders.</li><li>Monitor stakeholder satisfaction and proactively address any concerns or issues.</li><li>Collaborate across departments to enhance service delivery and stakeholder experiences.</li><li>Prepare and analyze reports related to stakeholder engagement and satisfaction.</li><li>Assist in the development and implementation of process improvements to optimize supporter journeys.</li><li>Represent the organization at events and develop community partnerships as needed.</li></ul><p><br></p>
<p>Robert Half is seeking a Sr. IT Client Success Manager for a National Managed Services company. </p><p>This role is remote, may require quarterly travel as needed predominantly in the Southwest/Mountain region.</p><p><br></p><p>The Client Success Manager builds strong client relationships, ensures service delivery excellence, and drives growth opportunities. </p><p>You’ll collaborate with internal teams, assist with onboarding, and maintain client satisfaction throughout the lifecycle.</p><p><br></p><p>Key Responsibilities include:</p><p>-Client Relationship Management;</p><p>Develop and maintain strong client relationships.</p><p>Communicate regularly and provide updates to ensure alignment with business needs.</p><p>-Trusted Advisor & Advocate</p><p>Act as the client’s advocate and escalation point.Monitor KPIs, manage SLAs, and present reports.</p><p>Oversee onboarding, offboarding, and service adjustments.</p><p>-Service Delivery & Growth</p><p>Align expectations with delivery capabilities.</p><p>Identify expansion opportunities and assist with renewals and proposals.</p><p>-Documentation & Account Expertise</p><p>Maintain accurate client documentation and act as the account expert.</p><p>-Client Satisfaction</p><p>Resolve issues promptly, gather feedback, and coordinate with internal teams to ensure success.</p><p>Other duties as needed</p><p><br></p>
We are looking for an experienced Customer Success Manager to oversee the successful integration and use of our AI-powered delivery platform. In this role, you will guide customers through onboarding, implementation, and optimization processes while acting as a trusted advisor to ensure they achieve measurable business outcomes. You will collaborate closely with cross-functional teams to enhance workflows, address challenges, and drive customer satisfaction.<br><br>Responsibilities:<br>• Facilitate onboarding sessions to help customers configure the platform within their existing systems and workflows.<br>• Provide guidance on AI copilot setup and workflow optimization to ensure seamless implementation.<br>• Develop personalized rollout strategies tailored to each customer’s needs and team structures.<br>• Deliver training sessions to familiarize users with AI-driven tools, including automated requirements capture and real-time synchronization.<br>• Assist customers in integrating the platform with their internal systems and historical data sources.<br>• Build and nurture strong relationships with solution engineers, system integrators, and services teams focused on quality and detail.<br>• Advocate for customer feedback to influence product enhancements and roadmap development.<br>• Diagnose and resolve technical or process-related issues, collaborating with engineering teams as necessary.<br>• Monitor adoption metrics and recommend workflow improvements or new features to maximize customer success.<br>• Create detailed success plans, quarterly business reviews, and actionable insights to drive retention and account growth.
<p>We are looking for an organized and customer-focused Customer Success Specialist to join our team! In this contract role, you will play a crucial part in ensuring client satisfaction by providing outstanding support and gathering information essential for various internal departments. If you have a background in customer service and enjoy solving problems while maintaining strong client relationships, we encourage you to apply!</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries and resolve issues with professionalism and efficiency.</p><p>• Maintain and update client records using CRM tools and databases.</p><p>• Address and resolve complaints to enhance customer satisfaction.</p><p>• Administrative duties as needed: filing, copying, scanning</p><p><br></p>
We are looking for a dedicated Account Specialist to join our team in Mason, Ohio. This Contract to permanent position offers an excellent opportunity to contribute to customer success by managing client accounts, supporting internal teams, and ensuring seamless operations. If you are detail-oriented and skilled in accounting functions, this role could be a great fit for you.<br><br>Responsibilities:<br>• Manage and update customer account information to ensure accuracy and reliability.<br>• Generate monthly and customized reports tailored to client needs.<br>• Maintain and optimize organizational systems for better efficiency.<br>• Lead and actively participate in client training sessions to enhance product understanding.<br>• Provide support to sales and account management teams for seamless client interactions.<br>• Collaborate with various departments to address and resolve client concerns.<br>• Assist in onboarding processes for new clients to ensure smooth transitions.<br>• Conduct outbound calls to clients to promote product adoption and engagement.
Are you passionate about delivering exceptional customer experiences specifically in a fast-paced environment? We’re looking for a dynamic Customer Service Representative to join our client's team! In this role, you’ll be the go-to problem solver and trusted advisor for their customers—whether they reach out by phone, email, or in person. You'll have the opportunity to earn a permeant seat with this contract -to - permanent role. <br> What You’ll Do: Engage with customers across multiple channels—phone, email, and face-to-face—to answer questions, resolve issues, and provide outstanding service. Process and place orders accurately and efficiently, ensuring every detail is correct and customers leave happy. Build lasting relationships by listening, understanding needs, and offering solutions that make a difference. Collaborate with internal teams to ensure smooth order fulfillment and timely communication. Stay ahead of the curve by learning our products and services inside out, so you can confidently guide customers.
<p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Troubleshoot software/hardware issues</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Execute remote desktop sessions for troubleshooting</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Troubleshoot data performance inquiries</p><p>· Complete the RMA process </p>
<p><br></p><p><strong>Technical Team Lead</strong></p><p>The Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service.</p><p><br></p><p><strong>Duties/Responsibilities:</strong></p><ul><li>Provide resolution for escalated service tickets.</li><li>Serve as a liaison between analysts and upper management.</li><li>Conduct ongoing coaching and development of the team through call listening and feedback.</li><li>Work with clients to evaluate and resolve technical issues.</li><li>Assess user needs to analyze, recommend, and implement changes.</li><li>Configure and support system changes within the team’s scope of responsibility.</li><li>Develop and maintain knowledge of all systems, applications, and security protocols.</li><li>Update the knowledge base as approved by management.</li><li>Monitor and respond to emails and site chat, and train others on these functions.</li><li>Answer calls related to device issues, troubleshoot, and escalate tickets for repairs when necessary.</li><li>Recommend upgrades, repairs, new applications, and equipment testing with management approval.</li><li>Assist in training new analysts and identify training needs for tenured team members, providing coaching as needed.</li></ul><p><br></p><p><strong>Required Skills/Abilities:</strong></p><ul><li>Proficiency in English with excellent oral and written communication skills.</li><li>Strong customer focus and professional customer service skills.</li><li>Resourceful and able to take initiative in a dynamic environment.</li><li>Ability to troubleshoot technical problems effectively and efficiently.</li><li>Advanced knowledge of computer and server hardware.</li><li>Highly motivated, detail-oriented, self-driven, and reliable.</li><li>Strong active listening and interpersonal skills.</li><li>Ability to motivate and inspire team members.</li><li>Excellent leadership skills.</li></ul><p><br></p><p><strong>Education and Experience:</strong></p><ul><li>Bachelor’s Degree in Computer Services or related field preferred.</li><li>At least 3 years of experience in a Tier 2 technical support role.</li></ul><p><br></p>
<p><strong>Customer Account Specialist </strong></p><p>Are you detail-oriented, adaptable, and eager to contribute to a dynamic, global team? Join a leading global wholesaler of commodities in central CT with exciting growth opportunities in a Customer Account Specialist role. </p><p><br></p><p>Position Overview:</p><p>This role is pivotal to ensuring the accurate and timely fulfillment of customer orders by coordinating logistics, maintaining documentation, and nurturing strong customer relationships. You’ll collaborate with sales teams, logistics, and customers to deliver exceptional service and efficient order processing.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Coordinate with sales and product teams for order accuracy</li><li>Proactively communicate with salespeople and customers regarding order status and delivery concerns.</li><li>Partner with warehouses, carriers, and logistics teams to ensure on-time product delivery.</li><li>Maintain thorough electronic documentation for orders and shipments in ERP software</li><li>Build strong customer relationships</li></ul><p><br></p><p><strong>Qualifications:</strong></p><ul><li><strong>Education/Experience:</strong> 2+ years of relevant experience.</li><li><strong>Skills:</strong> Proficient with MS Suite; solution-driven mindset.</li><li><strong>Personality Traits:</strong> Quick learner, adaptable, detail-oriented, organized, eager, and enthusiastic.</li></ul><p><strong> </strong></p><p><strong>Why Join Us?</strong></p><ul><li>Work in a collaborative team environment with opportunities for growth.</li><li>Be a part of a global leader with an awesome culture and top notch benefits</li></ul><p><br></p><p><strong>To be considered, Apply today or email your resume to Kelsey.Ryan@roberthalf(.com)</strong></p>
<p>As a Client Solutions Manager, your responsibilities will include:</p><ul><li>Business development: Develop and grow your own client base by marketing our services for full time placement solutions using your proven technology and/or recruiting background. Market via video, telephone as well as conduct in-person and virtual meetings with C-level executives and key decision makers. Client Solutions Manager will participate in local association and networking events to solidify Robert Half’s presence in the local business community.</li><li>Placement activities: Select well-matched candidates to fulfill client job orders and maintain on-going contact with client companies and contract professionals currently on assignment to ensure both receive exceptional customer service. In addition, the client solutions manager will resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction.</li><li>Meet and exceed weekly business development goals.</li></ul><p><br></p><p>Qualifications:</p><ul><li>Bachelor’s degree preferred.</li><li>2+ years of business-to-business development experience and/or working in a Marketing and Creative-related field is preferred.</li><li>Must have a strong desire to build a career in business development by using proven closing skills and the ability to build client relationships.</li><li>A combination of business development and account management skills are required.</li><li>Ability to multi-task and persevere in a fast-paced dynamic environment with a sense of urgency.</li><li>Must have a proven track record of success and be a competitive and self-motivated individual.</li></ul><p><br></p><p>If you are seeking a rewarding career in a challenging and dynamic environment, we invite you to apply today!</p><p><br></p><p>Top Reasons to Work for Robert Half:</p><ul><li>EXCITING CAREER OPPORTUNITIES WITH THE INDUSTRY LEADER – For more than 70 years our history of success and strong client relationships have provided a level of stability few companies can match.</li><li>PERFORMANCE = REWARD – We offer exceptional earning potential and a competitive benefits package, including a base salary and monthly performance-based bonuses, paid time off, group health, life and disability insurance, and retirement savings plans.</li><li>UPWARD MOBILITY – With more than 300 locations worldwide, we provide excellent career advancement potential, both locally and beyond.</li><li>TOOLS FOR SUCCESS – We provide world-class training, client relationship management tools and advanced technology to help you succeed.</li><li>RESPECTED WORLDWIDE – Robert Half has appeared on Fortune® magazine’s list of “World's Most Admired Companies” since 1998, as well as numerous “Best Places to Work” lists around the world.</li></ul><p><br></p>
<p>Schedule: 9:35 AM – 6:05 PM EST (may adjust based on customer needs)</p><p><br></p><p>Role Overview: Mortgage Servicing Customer Service Representative</p><p>In this role, you will:</p><p>- Deliver excellent customer service by handling a variety of calls and emails from the mortgage servicing industry and the public regarding FHA guidelines and procedures.</p><p>- Use your mortgage servicing knowledge to research and locate answers within a knowledge database.</p><p>- Follow established standard operating procedures across systems, topics, and communication channels.</p><p>- Accurately document all customer interactions in the designated database.</p><p>- Stay current on FHA mortgage processes, updates, and procedural changes.</p>
<p>Schedule: 9:35 AM – 6:05 PM EST (may adjust based on customer needs)</p><p><br></p><p>Role Overview: Mortgage Servicing Customer Service Representative</p><p>In this role, you will:</p><p>- Deliver excellent customer service by handling a variety of calls and emails from the mortgage servicing industry and the public regarding FHA guidelines and procedures.</p><p>- Use your mortgage servicing knowledge to research and locate answers within a knowledge database.</p><p>- Follow established standard operating procedures across systems, topics, and communication channels.</p><p>- Accurately document all customer interactions in the designated database.</p><p>- Stay current on FHA mortgage processes, updates, and procedural changes.</p>
We are looking for a dedicated Program Manager to lead and oversee diverse projects while ensuring seamless collaboration across teams. In this role, you will be responsible for managing timelines, facilitating communication, and delivering high-quality scientific and technical materials tailored to various audiences. The ideal candidate thrives in a dynamic environment, demonstrates exceptional organizational skills, and excels in steering projects toward successful outcomes.<br><br>Responsibilities:<br>• Build and maintain strong relationships with customers by delivering clear, accurate, and scientifically sound communication.<br>• Translate client needs into actionable plans and ensure alignment with internal team goals.<br>• Create and manage detailed project timelines, coordinating multiple initiatives simultaneously.<br>• Lead cross-functional team meetings to monitor progress and address challenges effectively.<br>• Track project milestones, budgets, and scope, making necessary adjustments to meet objectives.<br>• Prepare comprehensive reports, including updates, performance metrics, and milestone summaries, for internal and external stakeholders.<br>• Draft and refine scientific and technical documents such as protocols, grants, and study summaries.<br>• Simplify complex scientific information into accessible materials for both technical and non-technical audiences.<br>• Identify opportunities for process improvement in program management and customer success workflows.<br>• Enhance documentation and reporting practices to ensure clarity and consistency.
<p>Job Summary</p><p>Permanent Hire Opportunity</p><p>This position supports customer service, dispatch, and inside sales departments. It manages personnel and serves as the main contact for high-volume retail partners, specialized distributors, and contractors regarding inquiries, issues, order processing, and delivery scheduling. The ideal candidate ensures high-volume retail inventory remains in-stock, handles complex logistics, and resolves order discrepancies efficiently. This role is responsible for supporting and demonstrating core values such as integrity, safety, respect, customer focus, quality, innovation, and financial success.</p><ul><li><strong>Sales Partner Management</strong>: Manage the end-to-end order process for large, high-volume customers, utilizing electronic data interchange systems, vendor portals, and direct communication to ensure seamless order processing and compliance with customer requirements.</li><li>Oversee the entry, tracking, and fulfillment of high-volume orders. Coordinate with production and logistics teams to prioritize production and manage shipping schedules to meet scheduled delivery dates.</li><li>Proactively monitor inventory levels and work with sales/production teams to avoid stockouts at customer locations and job sites. Communicate potential delays or shortages immediately to customers, peers, and senior management.</li><li>Review and manage delivery notes to reflect loading changes and inventory shortages.</li><li>Manage, research, and resolve inquiries or complaints on products, orders, invoicing, and pricing.</li><li>Work with sales teams to coordinate customer requests and provide superior customer service.</li><li>Maintain customer complaints and regularly log information into customer relationship management systems.</li><li>Responsible for accurate setup and processing of customer rebates and royalties on a monthly, quarterly, and annual basis.</li><li>Assist with preparing pricing materials and managing location pricing structure with sales teams.</li><li>Prepare and enter yearly and off-cycle pricing increases into enterprise systems.</li><li>Maintain positive, long-term relationships with buyers and branch managers.</li><li>Assist in managing all processes including sales orders and change-orders received from customers, inside sales coordinators, and sales representatives.</li><li>Assist in setting up sales orders, terms, payers, and preliminary lien data in enterprise systems for initial orders.</li><li>Hire, train, and mentor a team of customer service representatives to handle high-volume inquiries, order entry, and customer complaints.</li><li>Set expectations, coach, train, instruct, discipline, hold accountable, and offer guidance to all direct reports.</li><li>Manage customer service, dispatch, and inside sales personnel across multiple locations.</li><li>Analyze, record, and assess customer service metrics (e.g., on-time in-full rates, order accuracy). Prepare weekly and monthly reports on performance to identify areas for improvement.</li><li>Conduct performance reviews for direct reports and advise on year-end performance reviews for all personnel via human resources information systems.</li><li>Monitor and approve employee actions in human resources systems in a timely manner.</li><li>Responsible for running time data audit reports of recorded time and errors, and track attendance via payroll systems.</li><li>Complete monthly audit packages for customer service.</li></ul>
<p><strong>Job Title:</strong> Senior Customer Service Specialist</p><p><strong>Location:</strong> Meriden, CT (Onsite – local candidates only)</p><p><strong>Employment Type:</strong> Full-Time, Permanent</p><p><strong>Salary:</strong> Up to $70,000 annually</p><p><br></p><p>Our client has partnered exclusively with Robert Half in search of a Senior Customer Service Specialist with manufacturing industry experience to join a growing team local to Meriden, CT. This is a full-time, onsite role supporting customer accounts from order placement through fulfillment. The ideal candidate brings strong tenure, attention to detail, and confidence working with pricing, orders, and customer communication in a fast-paced manufacturing environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as a primary point of contact for assigned customer accounts</li><li>Process and track customer orders from entry through delivery</li><li>Manage pricing, quotes, and order adjustments accurately and efficiently</li><li>Coordinate with internal teams (production, planning, logistics, sales) to ensure timely fulfillment</li><li>Monitor order status and proactively communicate updates, delays, or changes to customers</li><li>Maintain accurate records within ERP/order management systems</li><li>Support account management tasks and build long-term customer relationships</li><li>Resolve customer issues professionally and efficiently</li></ul><p><strong>Qualifications:</strong></p><ul><li><strong>5+ years of steady experience</strong> in a customer service or order management role</li><li>Prior experience in a <strong>manufacturing environment required</strong></li><li>Proven experience with pricing and order processing</li><li>Strong customer communication and relationship management skills</li><li>High attention to detail and ability to manage multiple priorities</li><li>Comfortable working onsite in a fast-paced, team-oriented setting</li><li>Proficiency with ERP systems and Microsoft Office (Excel preferred)</li></ul><p><br></p><p>Interested and qualified candidates should apply by emailing their resume to:</p><p><strong>daniele.zavarella@roberthalf com</strong></p>
<p>We’re seeking an IT Account Relationship Manager to build strong client relationships, ensure satisfaction, and drive growth through trusted support and consultative service. The primary focus will be serving and growing existing client relationships while also acquiring new clients through strategic efforts. This role blends consultative account management with proactive business development: strengthening client partnerships, driving technology alignment, generating referrals, and uncovering new opportunities.</p><p><br></p><p>Responsibilities</p><ul><li>Serve as the main point of contact for client needs.</li><li>Conduct business reviews and create tailored growth plans.</li><li>Proactively address challenges and identify service opportunities.</li><li>Turn satisfied clients into advocates through referrals and testimonials.</li><li>Collaborate with internal teams to improve service delivery.</li></ul><p><br></p><p>Qualifications</p><ul><li>IT knowledge and sales success in the IT or related work history</li><li>Experience in client relationship management, sales and/or account support.</li><li>Strong communication, planning, and problem-solving skills.</li><li>Proficiency with CRM and productivity tools.</li><li>Dependable, positive, and results-focused team player.</li></ul><p><br></p><p>If you have a background in Technology related sales and/or account management and motivated to help clients succeed and grow lasting partnerships, we’d love to connect.</p><p><br></p><p><strong>Onsite in Medford, OR</strong></p><p><strong>Base salary $50,000 - $70,000 plus commission</strong></p><p><strong>Good benefits!</strong></p><p><br></p><p>Join our friendly team to explore new challenges, enhance your career, and work alongside professionals who inspire growth. Take the next step and apply today!</p><p><br></p>
<p>We are looking for 20 dedicated Call Center Specialists to join our clients 100% remote Customer Support Team. This Contract to permanent position requires individuals who can excel in a fast-paced, high-volume call center environment. The ideal candidate will possess strong communication skills, attention to detail, and a customer-focused mindset to ensure seamless interactions and high-quality service. </p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to inbound calls from members, medical providers, and other parties, addressing inquiries and resolving issues.</p><p>• Process and adjust claims accurately while adhering to established guidelines.</p><p>• Provide clear and empathetic communication to address customer concerns and questions.</p><p>• Offer detailed information on fee schedules, network participation, and procedural requirements.</p><p>• Maintain accurate and up-to-date customer records and collaborate effectively with internal teams.</p><p>• Redirect misdirected calls, troubleshoot non-routine issues, and provide suitable solutions.</p><p>• Investigate and resolve inquiries using decision-support tools and training resources.</p><p>• Educate callers on processes and validate their understanding to ensure clarity.</p><p>• Support organizational projects and assist other departments as assigned by management.</p><p>• Adapt communication styles to align with the caller’s level of understanding.</p>
<p>Robert Half is partnering with a fast-growing <strong>consumer products brand</strong> headquartered in <strong>Carlsbad</strong> to hire a personable, solution‑oriented <strong>Customer Support Specialist</strong>. You’ll be the voice of the brand across phone, email, chat, and order portals—solving problems, tracking orders, and turning first‑time buyers into repeat customers. This is an ideal role for someone who loves a mix of service, light order management, and cross‑department collaboration with sales, operations, and shipping.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Own daily <strong>customer communications</strong> via phone, email, and chat; triage inquiries and resolve issues quickly and professionally.</li><li>Manage <strong>order entry</strong> and edits, shipment tracking, RMAs, replacements, and warranty claims.</li><li>Research and resolve delivery delays, damaged shipments, and mis‑shipments; coordinate with <strong>3PL/warehouse</strong>.</li><li>Maintain accurate case notes, update CRM records, and track trends to provide feedback to leadership.</li><li>Guide customers through <strong>product selection</strong>, promos, and basic troubleshooting; escalate technical issues as needed.</li><li>Collaborate with <strong>Sales Ops</strong> and <strong>Accounting</strong> on order holds, credits, tax, and payment discrepancies.</li><li>Prepare daily and weekly summaries on <strong>SLAs</strong>, ticket volumes, and top customer pain points.</li><li>Contribute to <strong>knowledge base</strong> articles and help streamline macros, templates, and SOPs.</li></ul>
<p><strong>Customer Service Specialist</strong></p><p><strong>Description:</strong></p><p>Deliver excellent customer experiences by resolving inquiries, providing information, and promoting a positive company image.</p><p><strong>Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, or chat</li><li>Resolve product or service issues promptly and professionally</li><li>Document customer interactions and transactions</li><li>Provide information about products and services</li><li>Collaborate with internal teams for issue resolution</li></ul>
