The Collections Specialist is responsible for delivering exceptional customer service related to credit and collection matters. This includes managing the collection process, conducting account adjustments, and resolving invoice discrepancies. The position focuses on minimizing delinquency across assigned accounts and requires timely communication with operations management concerning client account statuses. Key duties include notifying customers about overdue accounts, gathering credit information from financial institutions, and assisting in researching reasons for payment delays.<br><br>Essential Functions:<br><br>Place daily collection calls to clients.<br>Perform in-depth account analysis and research.<br>Generate and maintain necessary reports.<br>Distribute account statements to customers.<br>Communicate directly with customers to settle outstanding account issues.<br>Draft collection letters and prepare lien-related documents as needed.<br>Confirm payment histories and monitor collection progress.<br>Collaborate with sales managers and senior leadership to expedite collections where required.<br>Investigate causes behind unpaid or delayed invoices.<br>Reconcile customer accounts receivable as necessary.<br>Address and resolve email inquiries regarding waivers, billing concerns, short payments, references, etc.<br>Coordinate with legal counsel on collection-related issues.<br>Partner daily with Sales Representatives to evaluate consumer creditworthiness.<br>Undertake additional tasks to support the Accounts Receivable department.<br>Qualifications:<br><br>High school diploma or equivalent required; bachelor’s degree preferred or equivalent combination of education, training, and experience.<br>Minimum of 2 years Accounts Receivable and collections experience.<br>At least 1 year of consumer credit experience; familiarity with personal credit reports and Credit Safe processes.<br>Basic knowledge of leasing programs and residual values.<br>Proficiency with Microsoft applications, particularly Excel; advanced Excel skills are advantageous.<br>Experience with lien setup and releasing is a plus.<br>Strong analytical, problem-solving, and research abilities.<br>Capable of thriving in a fast-paced, dynamic environment.<br>Excellent verbal and written communication skills.
We are looking for a dedicated Collections Specialist to join our manufacturing team in Charlotte, North Carolina. In this role, you will play a vital part in managing customer accounts, resolving payment issues, and ensuring compliance with financial processes. The ideal candidate is skilled in negotiation, attentive to details, and committed to maintaining positive relationships while protecting company revenue.<br><br>Responsibilities:<br>• Collaborate with internal teams, including sales, customer service, logistics, and credit, to address payment challenges such as pricing discrepancies, proof of delivery issues, and billing errors.<br>• Maintain accurate and detailed documentation of all communications and payment arrangements to ensure compliance and support internal reporting.<br>• Monitor repayment plans, track missed payments, and escalate delinquent accounts when necessary.<br>• Analyze credit exposure, review account holds, and provide recommendations regarding credit limits or restrictions.<br>• Update notes in the accounts receivable system to reflect current account statuses and reconcile balances.<br>• Prepare account statements and assist with month-end reporting to optimize cash flow and reduce Days Sales Outstanding.<br>• Negotiate payment commitments with customers while maintaining strong relationships.<br>• Work proactively with stakeholders to resolve disputes and remove obstacles to timely payment.<br>• Conduct financial analysis and provide solutions to improve account performance.<br>• Escalate unresolved issues to appropriate departments or management as needed.
<p>We are looking for a dedicated Collections Specialist to join our team in Oakwood, GA. This role is pivotal in overseeing a high-value portfolio, ensuring prompt payments, and maintaining strong relationships with key clients.</p><p><br></p><p>Responsibilities:</p><p>• Make frequent outbound calls to clients to address overdue accounts and encourage timely payments.</p><p>• Analyze aging reports to identify overdue payments and investigate reasons for delays.</p><p>• Collaborate with cross-functional teams to resolve account discrepancies and streamline collection efforts.</p><p>• Monitor and report on collections metrics, including portfolio performance and payment trends.</p><p>• Maintain accurate and up-to-date customer account information using relevant systems.</p><p>• Identify patterns in customers' payment behaviors and recommend strategies to address underlying causes of non-payment.</p><p>• Utilize advanced Excel functions, such as pivot tables and VLOOKUPs, to analyze data and present performance insights.</p><p>• Communicate effectively with both local and international teams to ensure alignment in collection strategies.</p><p>• Handle large-scale data sets to track and optimize collections processes.</p><p>• Proactively suggest improvements to enhance efficiency in billing and collections procedures.</p>
We are looking for an experienced Collections Specialist to join our team in Peabody, Massachusetts. In this long-term contract role, you will play a key part in managing and improving the collections process for both commercial and consumer accounts. Your expertise in credit and billing collections will help ensure timely payments and maintain strong relationships with our clients.<br><br>Responsibilities:<br>• Manage collection efforts for commercial and consumer accounts to ensure timely payments.<br>• Monitor outstanding balances and proactively reach out to clients to resolve overdue invoices.<br>• Develop and implement strategies to streamline collection processes and improve efficiency.<br>• Collaborate with internal teams to address billing discrepancies and resolve client concerns.<br>• Maintain accurate records of collection activities and payment histories.<br>• Analyze account data to identify trends and recommend solutions to mitigate risks.<br>• Communicate effectively with clients, providing clear guidance on payment requirements.<br>• Ensure compliance with company policies and regulatory guidelines during collection activities.<br>• Prepare regular reports on collection outcomes and account statuses for management review.<br>• Build and maintain strong client relationships to foster trust and ongoing cooperation.
<p>We are looking for a detail-oriented Collections Representative to join our team in Conyers, Georgia. In this contract position, you will play a key role in managing financial transactions, ensuring accurate processing of invoices, and maintaining excellent customer service standards. If you have strong organizational skills and thrive in a fast-paced environment, this opportunity is ideal for you.</p><p><br></p><p>Responsibilities:</p><p>• Process customer invoices accurately and efficiently while adhering to company policies.</p><p>• Handle inbound calls and provide attentive support to resolve customer inquiries related to accounts receivable.</p><p>• Review and reconcile accounts to identify discrepancies and ensure timely resolution.</p><p>• Manage check processing and overdraft transactions with precision and attention to detail.</p><p>• Utilize Oracle program and Microsoft Office tools to maintain and organize financial records.</p><p>• Collaborate with internal teams to ensure seamless communication regarding customer accounts.</p><p>• Conduct thorough reviews of invoices and ensure compliance with accounting standards.</p><p>• Address customer concerns with courtesy and maintain strong relationships.</p><p>• Assist in hiring processes by providing necessary documentation and support for onboarding.</p><p>• Perform other accounting functions as needed to support the department's objectives.</p>
Collections Specialist Our company is actively seeking a detail-oriented and motivated Collections Specialist to join our team on an ongoing basis. This position is ideal for individuals who excel at building relationships, resolving billing issues, and ensuring timely payments. Key Responsibilities: Contact clients to collect outstanding payments and resolve past-due accounts Research and investigate account discrepancies and payment delays Maintain accurate records of all communications and collection activities Coordinate with internal teams to resolve billing issues and disputes Prepare and distribute regular reports on collection status and aging accounts Adhere to all applicable laws and regulations in the collections process Provide excellent customer service while balancing company objective Why Join Us? Supportive and detail oriented team environment Ongoing role with potential for advancement Exposure to a variety of clients and industries Advance your career in collections—apply today online or through our Robert Half app!
<p>We are looking for a dedicated Collections Specialist to join our team in Federal Way, Washington. This is a long-term contract position that offers the opportunity to grow in the collections field while working with a supportive team. The role involves working with customers to ensure timely payments and maintaining accurate records, either through inbound calls assisting customers or outbound calls encouraging payments.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound customer calls, assisting with payments and addressing basic inquiries.</p><p>• Manage outbound calls to remind customers of upcoming payments and encourage timely transactions.</p><p>• Process payments accurately and input data into the system.</p><p>• Transfer complex issues, such as insurance lapses or buyout inquiries, to senior team members.</p><p>• Maintain a personal list of clients, focusing on meeting collection goals.</p><p>• Collaborate with the team to ensure consistent communication and efficiency in operations.</p><p>• Utilize software tools such as InfoLease, Salesforce, and Microsoft Office Suite to manage collections processes.</p><p>• Uphold excellent customer service standards in every interaction.</p><p>• Monitor account statuses and follow up on overdue payments.</p><p>• Contribute to the overall success of the collections team by meeting performance targets.</p>
Collections Specialist Robert Half is looking for an experienced collections specialist with a strong sense of ownership and attention to detail. If you're interested in building your career as a finance detail oriented as a part of a growing team, contact us today. Your responsibilities in this role · Handle inbound and outbound collections calls · Lead all billing and reporting activities according to deadlines · Handle all vendor inquiries · Maintain and update customer files to ensure data integrity · Call on all past due amounts and record all results in the system · Record all customer payments to the correct reports Please apply online or through our Robert Half app
We are looking for a skilled Collections Specialist to join our team on a contract basis in Blue Ash, Ohio. In this role, you will handle incoming payments, reconcile accounts, and recover outstanding balances while maintaining positive relationships with customers. This position requires strong attention to detail and expertise in collection processes.<br><br>Responsibilities:<br>• Process and post incoming payments accurately and efficiently.<br>• Reconcile customer accounts to ensure all records are up-to-date and precise.<br>• Contact customers to collect overdue balances while maintaining a detail-oriented and courteous approach.<br>• Investigate and resolve discrepancies in billing and payments.<br>• Collaborate with internal teams to address and resolve collection issues.<br>• Generate reports detailing collection activities and account statuses.<br>• Ensure compliance with company policies and procedures in all collection efforts.<br>• Communicate effectively with customers to negotiate payment plans when necessary.<br>• Maintain accurate documentation of all collection interactions and transactions.<br>• Provide recommendations for improving collection strategies and processes.
We are looking for a skilled Collections Specialist to join our team in Cary, North Carolina. This long-term contract position requires a detail-oriented individual who can effectively manage accounts receivable, reduce outstanding balances, and contribute to cash flow optimization. The role offers an opportunity to streamline processes, collaborate with internal teams, and ensure the financial health of the organization.<br><br>Responsibilities:<br>• Manage a portfolio of customer accounts, ensuring timely payment of invoices and reducing overdue balances.<br>• Implement strategies to improve collections performance and minimize the aging of accounts receivable.<br>• Review aging reports regularly to identify trends, risks, and priority accounts requiring immediate attention.<br>• Investigate and resolve payment delays, billing disputes, and discrepancies by coordinating with internal departments.<br>• Maintain detailed documentation of collection efforts, customer interactions, and resolution outcomes.<br>• Prepare weekly and monthly reports highlighting collections performance, cash receipts, and aging trends.<br>• Recommend improvements to collections policies and procedures to enhance efficiency and effectiveness.<br>• Develop standardized collections processes and documentation to support team operations and future system enhancements.<br>• Collaborate on finance initiatives aimed at optimizing cash flow and refining accounts receivable processes.
We are looking for a skilled Collections Specialist to join our team in Greensboro, North Carolina. This long-term contract position is ideal for someone who is detail oriented and has expertise in business-to-business collections and accounts receivable processes. If you excel in managing payment discrepancies and ensuring timely billing resolutions, we encourage you to apply.<br><br>Responsibilities:<br>• Handle business-to-business collections by contacting clients to resolve outstanding balances.<br>• Investigate and correct misapplied payments to ensure accurate financial records.<br>• Maintain detailed documentation of all collection activities and communications.<br>• Collaborate with internal teams to address account discrepancies and improve payment processes.<br>• Monitor accounts receivable balances and follow up on overdue invoices.<br>• Apply established credit and collection policies to minimize risks and improve cash flow.<br>• Provide regular updates and reports on collection efforts and account statuses.<br>• Communicate effectively with customers to address billing concerns and negotiate payment arrangements.<br>• Analyze account histories to identify payment trends and potential issues.<br>• Ensure compliance with company policies and industry regulations during collection activities.
We are looking for a detail-oriented Collections Specialist to join our team in Syracuse, New York. In this long-term contract role, you will play a key part in ensuring the timely recovery of outstanding balances while maintaining positive relationships with clients. This position offers an excellent opportunity to apply your expertise in collections and financial services within a fast-paced and dynamic environment.<br><br>Responsibilities:<br>• Initiate and manage outbound collection calls to recover overdue payments from clients.<br>• Handle inbound inquiries related to billing and collections, providing clear and thorough assistance.<br>• Monitor and update accounts receivable records to ensure accuracy and compliance.<br>• Collaborate with internal teams to resolve discrepancies and streamline collection processes.<br>• Utilize accounting software and CRM tools to track payment statuses and document communication.<br>• Ensure adherence to company policies and industry regulations during all collection activities.<br>• Prepare reports on collection efforts and outstanding balances for management review.<br>• Assist with claim administration and billing functions as needed.<br>• Analyze accounts to identify and prioritize high-risk collections.<br>• Maintain confidentiality and professionalism while handling sensitive financial information.
<p>We are looking for a dedicated Collections Specialist to join our team in Smithtown, New York. This is a long-term contract position offering an excellent opportunity for individuals with experience in credit and collections to contribute to a dynamic and detail-oriented environment. The ideal candidate will play a key role in managing accounts receivable inquiries and ensuring smooth communication with business-to-business clients.</p><p><br></p><p>Main Duties:</p><p>• Handle inbound calls from B2B customers to address accounts receivable inquiries, including disputes, payment notices, and invoice requests.</p><p>• Process payments efficiently while maintaining high standards of customer service.</p><p>• Create and manage internal tasks related to customer inquiries and follow-ups.</p><p>• Provide accurate and timely responses to invoice and statement requests from clients.</p><p>• Collaborate with internal teams to resolve discrepancies and ensure seamless account management.</p><p>• Maintain detailed records of customer interactions and transactions.</p><p>• Identify and escalate unresolved issues to the appropriate department for resolution.</p><p>• Ensure compliance with company policies and procedures in all collections activities.</p><p>• Develop and maintain strong relationships with clients to foster trust and reliable communication.</p>
<p>We are seeking a detail-oriented and results-driven Collections & Accounts Receivable Specialist to join our team. This individual will be responsible for managing outstanding accounts, ensuring timely payments, and maintaining accurate financial records. The ideal candidate has strong communication skills, prior collections experience, and the ability to work independently in a fast-paced environment.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Manage and monitor accounts receivable aging reports</li><li>Conduct outbound collection calls and follow up on past-due accounts</li><li>Resolve billing discrepancies and customer payment issues</li><li>Post payments and perform cash applications accurately</li><li>Maintain accurate documentation of customer interactions</li><li>Collaborate with internal departments to resolve account concerns</li><li>Prepare AR reports and provide updates to management as needed</li></ul><p><br></p>
We are looking for a dedicated Collections Specialist to join our team in Indianapolis, Indiana. In this role, you will play a key part in managing overdue accounts and ensuring compliance with federal and state regulations. Your work will focus on providing personalized solutions to borrowers while maintaining organizational standards and promoting financial wellness.<br><br>Responsibilities:<br>• Manage moderately overdue accounts, including auto loans, mortgages, credit cards, and student loans, to prevent charge-offs while adhering to relevant laws and company policies.<br>• Recommend effective loss mitigation strategies to resolve delinquencies and encourage consistent payments.<br>• Handle alerts and notifications related to impound cases, ensuring timely and accurate processing.<br>• Ensure proper issuance of right-to-cure notices and final demand letters prior to initiating foreclosure or repossession.<br>• Coordinate door-knock efforts to engage borrowers before accounts are charged off.<br>• Process cases involving deceased borrowers, including filing claims through Probate Finder.<br>• Perform skip-tracing activities to gather updated information about borrowers.<br>• Support lower-tier delinquency accounts as needed, contributing to overall team performance.
<p>Collections Specialist – Onsite (Stamford)</p><p>Overview:</p><p>Our client is seeking a dedicated Collections Specialist with strong Accounts Receivable (AR), cash application, and advanced Excel skills. The ideal candidate will have experience working in a large ERP (Enterprise Resource Planning) system and be comfortable in a fast-paced, collaborative, onsite environment in Stamford.</p><p>Key Responsibilities:</p><ul><li>Manage collection activities for assigned accounts to ensure timely payments and minimize delinquencies.</li><li>Process and apply incoming cash receipts accurately to customer accounts in the ERP system.</li><li>Monitor aging reports and proactively follow up with clients via phone, email, and other communication channels to resolve payment issues.</li><li>Research and resolve unapplied cash, short payments, and discrepancies.</li><li>Collaborate with internal departments (Sales, Customer Service, Billing) to resolve customer queries and escalations.</li><li>Prepare regular reports and analyses of AR status and collection progress using advanced Excel functions.</li><li>Document collection efforts and maintain accurate records in compliance with company policies.</li></ul><p><br></p>
<p>We are looking for a dedicated Collections Specialist to join our team in Utah. This is a temp to hire role, you will be responsible for managing B2B collections while maintaining attentive relationships with clients. This position requires excellent communication skills and a strong understanding of credit and billing processes.</p><p><br></p><p>Responsibilities:</p><p>• Manage collection activities to ensure timely payments.</p><p>• Communicate effectively with clients through phone calls and email to address outstanding balances.</p><p>• Oversee billing and collection processes, ensuring accuracy and compliance with company policies.</p><p>• Perform credit evaluations to support collection efforts and minimize risk.</p><p>• Maintain detailed records of collection activities and provide regular reports to the management team.</p><p>• Collaborate with internal departments to resolve disputes and clarify payment discrepancies.</p><p>• Develop and implement strategies to improve collection rates and reduce overdue accounts.</p><p>• Handle B2B collections with attention to detail and efficiency.</p><p>• Ensure compliance with all relevant regulations and industry standards.</p><p>• Provide exceptional customer service to maintain positive relationships with clients</p>
We are looking for a detail-oriented Collections Specialist to join our team in Santa Ana, California. This is a long-term contract position that offers the opportunity to work in a fast-paced environment, focusing on accounts receivables and collections within the construction industry. If you have a strong background in commercial collections and are skilled at resolving invoice discrepancies, this role could be an excellent fit for you.<br><br>Responsibilities:<br>• Manage high-volume outbound collection calls to suppliers and customers, ensuring timely payments and addressing outstanding balances.<br>• Review subcontractor payment statements to identify and resolve discrepancies.<br>• Analyze and verify invoices, including combinations of invoices, to maintain accurate records.<br>• Investigate and resolve invoice and payment issues efficiently while maintaining clear and effective communication.<br>• Monitor accounts receivable balances, ensuring accurate tracking and reporting.<br>• Collaborate with internal teams to address payment concerns and maintain smooth processes.<br>• Maintain detailed documentation of collection activities and communications for reference and reporting.<br>• Build and maintain strong relationships with suppliers, customers, and vendors to facilitate effective collections.<br>• Uphold focus and productivity in a fast-paced work environment, ensuring deadlines are met.<br>• Utilize industry expertise to provide insights and solutions tailored to the construction sector.
<p>Robert Half is partnering with a well-established <strong>manufacturing & distribution company in Carlsbad</strong> that is expanding their credit and collections team. They’re seeking a <strong>Collections Specialist</strong> who is confident, persistent, and professional — someone who enjoys digging into aging reports, resolving discrepancies, and building relationships with customers to maintain healthy cash flow. This role offers visibility across accounting, operations, and sales in a collaborative environment where communication and follow-through are essential.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Manage a high-volume <strong>collections portfolio</strong> for domestic and international customers</li><li>Conduct proactive outreach via phone, email, and customer portals to resolve past-due balances</li><li>Investigate short pays, deductions, chargebacks, and unapplied cash with accuracy</li><li>Review and reconcile <strong>AR aging</strong>, apply payments, research variances, and resolve account discrepancies</li><li>Work cross‑functionally with Sales, Customer Service, and Shipping to confirm order status, credits, and disputes</li><li>Maintain detailed notes, documentation, and follow-up logs to support reporting needs</li><li>Process credit memos, write-offs, adjustments, and payment plans as needed</li><li>Support month-end: aging reports, collections metrics, cash forecast support, and SOX-lite documentation</li><li>Assist with credit checks, new customer setup, and risk evaluations</li></ul>
<p>A recently acquired company is going through a transition period and needs your help! Collections and invoicing volume are expected to increase significantly, creating the need for a Supervisor or Manager to stabilize, streamline, and improve the collections' function. Currently, collections responsibilities are largely handled by the sales team, and the Long Island organizational structure requires refinement. This role is needed to bridge the acquirer and acquiree companies' collections processes, while supporting operational continuity, and preparing the organization for full platform collections integration come end of summer.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Oversee and support all collections activities across the acquired company</li><li>Centralize and professionalize the collections function currently managed by the sales team</li><li>Evaluate and improve existing collections processes, identifying opportunities for enhancement or redesign</li><li>Assist in potentially building out and developing a small collections team (approximately 2–3 team members), as needed</li><li>Support systems transition efforts</li><li>Partner with underwriting, billing, and customer service teams to resolve payment discrepancies, policy cancellations, reinstatements, and disputes</li><li>Ensure compliance with state insurance regulations, internal controls, and company credit policies while maintaining positive customer relationships</li><li>Prepare and analyze aging reports, collections metrics, and forecasts to support leadership decision-making and drive improved performance</li></ul><p>Duration/Outlook:</p><ul><li>Initial 4-6 month interim engagement beginning early March</li><li>Fully onsite M-F 8:30-4:30 or 9-5 (NO FLEXIBILITY FOR HYBRID OR REMOTE)</li><li>Possible extension through the summer/fall platform transition</li></ul>
We are looking for a skilled Collections Specialist Intermediate with 3-6 years of experience to join our team in Fort Worth, Texas. In this role, you will handle accounts receivable processes, including cash transactions, loan servicing, and delinquency follow-ups. This is a long-term contract position requiring strong organizational skills and the ability to manage multiple priorities efficiently.<br><br>Responsibilities:<br>• Process incoming and outgoing cash transactions with accuracy and attention to detail.<br>• Conduct research and follow up on delinquent accounts and tax-related inquiries.<br>• Maintain loan systems by ensuring accurate updates and managing workflows effectively.<br>• Make outbound calls to clients regarding account statuses and resolve discrepancies promptly.<br>• Manage escrow accounts, including tax payments and reconciliation of balances.<br>• Handle reversals and adjustments in cash accounting processes.<br>• Utilize Microsoft Office Suite and SharePoint to organize and track financial data.<br>• Monitor and analyze cash flow for commercial real estate loans and mortgage servicing.<br>• Ensure compliance with financial regulations and company policies.<br>• Collaborate with internal teams to streamline collection processes and enhance efficiency.
<p>Robert Half is partnering with a leading law firm in search of an experienced Collections Manager to oversee and enhance the daily operations of its collections team. This role is ideal for a strategic and detail-oriented leader with a strong background in collections, property management, or real estate who thrives in a fast-paced, process-driven environment.</p><p><br></p><p>Responsibilities:</p><p>• Supervise the collections team to ensure timely handling of delinquent assessments and adherence to a 3-5 business day timeline.</p><p>• Provide property managers and associations with detailed updates on pending accounts and collections status.</p><p>• Prepare daily reports to monitor account statuses, assign tasks based on team strengths, and review completed work for accuracy.</p><p>• Deliver collection status reports to board members and property managers upon request.</p><p>• Attend association board meetings and trade shows as needed to discuss collection processes and represent the organization.</p><p>• Conduct title searches and review findings to support collection activities.</p><p>• Manage billing operations and coordinate between the accounting and collections departments.</p><p>• Oversee small claims litigation cases and ensure proper handling of legal procedures.</p><p>• Support the department by filling vacancies and stepping in where needed to maintain workflow.</p><p>• Evaluate current procedures and implement new strategies to improve department efficiency.</p>
<p>Robert Half has partnered with a thriving manufacturing company on their search for an experienced Credit & Collections Coordinator. The responsibilities for this role will consist of: evaluating credit applications, monitoring customer credit limits, collecting outstanding payments, resolving billing issues, assisting with charge backs, updating credit profiles, collaborating with sales and management on credit decisions and terms, review trial balance reports, analyze customer accounts, recommending accounts for third-party collections, arranging debt payoffs, and ensuring compliance with policies and applicable credit/collections laws and regulations. Ultimately, this Credit & Collections Coordinator will process payments and refunds, update account records, and provide assistance where collection efforts are needed.</p><p><br></p><p>How you will make an impact:</p><p>· Create and maintain credit history records</p><p>· Set up new client accounts</p><p>· Document daily collection activity</p><p>· Complete collection effort calls</p><p>· Reviewing and approving credit holds</p><p>· Generate legal collections documents</p><p>· Spreadsheet Maintenance</p><p>· Perform payment reconciliations</p><p>· Assist customer service department</p><p>· Develop and schedule payment plans</p>
We are looking for a motivated Collections Clerk to join our team in Orlando, Florida. In this long-term contract position, you will play a key role in managing accounts receivable and ensuring timely collections from both commercial and consumer clients. This role requires strong communication skills, attention to detail, and proficiency in managing collection processes.<br><br>Responsibilities:<br>• Handle commercial and consumer collections by contacting clients to resolve overdue accounts.<br>• Maintain accurate and up-to-date records of collection activities and account statuses.<br>• Communicate effectively with clients to negotiate payment terms and resolve disputes.<br>• Utilize Microsoft Office tools to manage data entry and prepare collection reports.<br>• Collaborate with internal teams to ensure billing accuracy and address discrepancies.<br>• Conduct cold calls to clients as needed to follow up on outstanding balances.<br>• Monitor account receivables and proactively identify potential collection issues.<br>• Provide excellent customer service when addressing client inquiries and concerns.<br>• Adhere to company policies and legal regulations related to credit and collections.<br>• Support process improvements to enhance efficiency and productivity in collections.
We are in search of a Collections Supervisor to join our team in Wilmington, Delaware. The role entails overseeing our collections efforts, managing and prioritizing tasks, and working closely with our finance leadership. The ideal candidate will be able to interface with firm leadership, billing attorneys, and finance team members to provide updates on accounts receivable balances, identify trends, and recommend future actions. <br><br>Responsibilities: <br><br>• Oversee collections efforts, ensuring timely and effective recovery of aged accounts receivable balances<br>• Collaborate with billing attorneys and clients to follow-up on receivables<br>• Maintain comprehensive documentation, including collection notes<br>• Utilize technology and collections management software to manage, analyze, and report on collections activities<br>• Develop and implement strategies to improve collections results based on data analysis and identified trends<br>• Communicate effectively with firm leadership, finance leadership, attorneys, secretaries, and clients<br>• Understand and communicate regarding all aspects of the accounts receivable function, including cash receipts, cash posting, cash reconciliation, credit memos, overpayments, and collections outreach efforts<br>• Anticipate work needs, organize workflow, and follow through with minimal direction<br>• Adapt to changing demands and perform professionally and proficiently under tight deadlines and in a fast-paced work environment<br>• Carry out other duties as required