We are looking for a skilled Human Resources Administrator to join our team on a contract basis in Rochester, New York. This role offers an exciting opportunity to contribute to HR operations, focusing on legal compliance, employee support, and administrative functions. If you have a strong background in HR administration and legal processes, we encourage you to apply.<br><br>Responsibilities:<br>• Prepare and manage legal forms and correspondence to ensure compliance with regulations.<br>• Conduct thorough background checks as part of the employee onboarding process.<br>• Oversee day-to-day HR administrative tasks, including documentation and record-keeping.<br>• Handle benefit-related functions, ensuring employees receive accurate and timely support.<br>• Process unemployment claims and resolve related inquiries efficiently.<br>• Collaborate with legal teams to address HR-related legal matters.<br>• Maintain up-to-date and accurate employee records.<br>• Support recruitment processes by coordinating interviews and managing applicant documentation.<br>• Assist in implementing HR policies and procedures to align with organizational objectives.<br>• Provide guidance to employees regarding HR-related inquiries and concerns.
<p>Tess Gilmore with Robert Half is searching a team leader and people-focused Accounts Payable Manager for a client located here in Rochester, NY. The AP Manager leads the end‑to‑end payables function, ensuring accurate vendor records, on‑time payments, and strong controls. This role oversees a team of AP specialists, drives process improvements, and partners with Purchasing and key vendors to resolve discrepancies and support the broader finance organization. </p><p><br></p><p>The ideal candidate will be able to take on these key responsibilities: </p><ul><li>Oversees daily PO/invoice/receipt matching; validates quantities, pricing, part numbers, and descriptions prior to approval and payment.</li><li>Guides AP specialists in daily workflow; coaches team members on skill development, career paths, and best practices; sets standards for accuracy, responsiveness, and service.</li><li>Identifies process gaps, implements efficiency gains, and strengthens internal controls across AP workflows.</li><li>Manages weekly payment cycles (checks, ACH, and wires), processes recurring obligations (e.g., rent, insurance, shared services), and executes Positive Pay submissions for review by the FP& A Director.</li><li>Owns the vendor database; ensures complete and accurate onboarding documentation (including W‑9s) to support 1099 reporting and annual form issuance.</li><li>Processes credit card transactions and employee expense reimbursements in compliance with policy.</li><li>Reviews PO Accrual reports; reconciles vendor statements and corrects duplicate receipts to maintain accurate inventory and financial records.</li></ul><p><br></p><p>For immediate and confidential consideration, apply today or contact Tess Gilmore with Robert Half's Rochester, NY branch directly!</p>
We are looking for an Accounts Receivable Operations Specialist I (Tier II) to join our team on a long-term contract basis. In this role, you will handle financial and accounting tasks with moderate complexity, ensuring the accuracy and compliance of financial transactions and reports. Based in Rochester, New York, this position offers an opportunity to contribute to the organization’s operational excellence while developing your technical expertise.<br><br>Responsibilities:<br>• Process and code financial data into the system to ensure sub-ledger accuracy and proper general ledger integration.<br>• Conduct research and reconcile financial information to maintain compliance with quality standards and regulations.<br>• Generate detailed reports for supervisors and specialists to verify data accuracy and adherence to company policies, including Sarbanes-Oxley requirements.<br>• Participate in monthly team and departmental meetings to discuss updates, share insights, and support ongoing development.<br>• Review and confirm the consistency of financial transactions to ensure alignment with established controls and policies.<br>• Provide training to new team members and cross-train existing employees on operational procedures to maintain team efficiency.<br>• Draft and evaluate departmental procedures, suggesting updates to improve accuracy and relevance.<br>• Analyze and resolve ad hoc financial issues, ensuring thorough research and quality outcomes.<br>• Monitor data feeds between financial systems to safeguard the integrity of accounting processes and records.<br>• Collaborate with colleagues to uphold high standards of quality and compliance across accounts receivable functions.
<p>Hannah Savage with Robert Half is seeking an experienced <strong>Lead Payroll Specialist</strong> to oversee high‑volume, multi‑entity payroll processing within a fast‑growing healthcare organization. This role is ideal for someone who thrives in a dynamic, collaborative, and “go with the flow” environment while maintaining exceptional accuracy and service. As a key member of our payroll team, you’ll serve as a subject‑matter resource, help streamline processes, and support continued growth.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Lead end‑to‑end payroll processing for multiple entities on a biweekly/weekly basis.</li><li>Review and validate payroll data for accuracy, compliance, and timeliness.</li><li>Serve as a point of escalation for complex payroll questions, discrepancies, and audits.</li><li>Partner with HR, Finance, and department leaders to ensure smooth payroll operations across the organization.</li><li>Maintain employee records, compensation changes, deductions, and adjustments.</li><li>Assist with year‑end activities including W‑2s and reconciliation.</li><li>Identify opportunities to enhance payroll workflows and contribute to process improvements.</li><li>Support onboarding and training of payroll team members as needed.</li></ul><p>For immediate and confidential consideration apply today, or contact Hannah Savage with Robert Half's Rochester, NY branch today!</p>
<p>Tess Gilmore with Robert Half is working alongside a growing client in Rochester to find a dynamic <strong>Human Resources Manager</strong> to sit onsite at their Rochester, NY location. The Human Resources Manager oversees all core HR functions while serving as a strategic partner to leadership. This position provides both operational oversight and high‑level decision-making, ensuring HR initiatives support organizational goals, compliance standards, and a positive employee experience. The HR Manager leads with sound judgment, strong communication, and a solutions‑oriented mindset while guiding HR policies, programs, and staff.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><p><strong>Leadership & Strategic HR Management</strong></p><ul><li>Develop and execute HR strategies that align with organizational goals and workforce needs.</li><li>Make informed leadership decisions regarding policies, disciplinary actions, staffing, compensation adjustments, and employee development.</li><li>Lead HR projects such as policy updates, culture initiatives, audit preparation, and process improvements.</li></ul><p><strong>Employee Relations & Workforce Support</strong></p><ul><li>Serve as a trusted advisor and escalation point for complex employee relations issues.</li><li>Partner with managers to coach, mentor, and guide them through performance management and employee concerns.</li></ul><p><strong>Talent Acquisition & Workforce Planning</strong></p><ul><li>Oversee recruitment processes, ensuring effective sourcing, interviewing, selection, and onboarding.</li><li>Collaborate with department leaders to evaluate staffing needs and develop long-term workforce plans.</li><li>Implement strategies to improve hiring quality, retention, and overall candidate experience.</li></ul><p><strong>Compensation, Benefits & Payroll Oversight</strong></p><ul><li>Manage compensation structures, job evaluations, and pay recommendations to ensure competitiveness and equity.</li><li>Oversee benefits administration and annual open enrollment in collaboration with benefits vendors.</li><li>Partner with payroll teams to ensure accuracy, compliance, and timely processing of employee changes.</li></ul><p><strong>HR Compliance & Policy Administration</strong></p><ul><li>Ensure compliance with federal, state, and local labor laws (FMLA, ADA, FLSA, EEO, etc.).</li><li>Maintain employee handbooks, policies, and procedures; communicate updates to staff and leadership.</li><li>Oversee recordkeeping, personnel files, and reporting in accordance with regulatory standards.</li></ul><p><strong>HRIS & Data Management</strong></p><ul><li>Oversee HRIS usage, reporting, and data governance.</li><li>Make data-driven decisions using dashboards and metrics on turnover, retention, job performance, and workforce trends.</li></ul><p><strong>Training & Development</strong></p><ul><li>Identify skill gaps and coordinate training initiatives (leadership development, compliance training, onboarding programs).</li><li>Guide managers and employees through performance evaluation cycles, feedback processes, and development planning.</li></ul><p>For immediate and confidential consideration, apply today or contact Tess Gilmore with Robert Half's Rochester, NY branch directly!</p>
<p>We are looking for an experienced Network Engineer in Bergen, NY. The ideal candidate will bring strong expertise in network design, implementation, and maintenance, ensuring seamless connectivity and security across our systems. This role provides an exciting opportunity to work with cutting-edge technologies and collaborate on optimizing our network infrastructure.</p><p><br></p><p>Responsibilities:</p><p>• Design, configure, and maintain Cisco-based network systems to ensure optimal performance and reliability.</p><p>• Implement and manage Palo Alto firewalls and Cisco ASA devices to enhance network security.</p><p>• Administer and troubleshoot Border Gateway Protocol (BGP) configurations to support efficient data routing.</p><p>• Maintain and optimize VMware virtualization platforms to meet organizational needs.</p><p>• Collaborate with teams to integrate Microsoft Azure services into the existing network infrastructure.</p><p>• Monitor network systems for performance issues and resolve them promptly.</p><p>• Manage and support CCNA and CCNP technologies to maintain a secure and efficient network environment.</p><p>• Conduct regular assessments of network security protocols to identify and address vulnerabilities.</p><p>• Provide technical guidance and support for network-related projects and initiatives.</p><p>• Document network configurations and updates to ensure clear communication and future reference.</p>
We are looking for an organized and customer-focused Tax Services Specialist to join our team in Rochester, New York. In this role, you will handle a variety of tax-related tasks while ensuring accuracy and efficiency in a fast-paced environment. The ideal candidate will possess strong communication and problem-solving skills, along with the ability to prioritize and meet deadlines. This is a long-term contract position offering the opportunity to contribute to a dynamic and detail-oriented team.<br><br>Responsibilities:<br>• Address outstanding issues promptly to meet service level agreements and maintain client satisfaction.<br>• Build and enhance knowledge of company products, policies, and procedures to provide accurate support.<br>• Organize and prioritize daily tasks to meet time-sensitive deadlines and ensure smooth workflow.<br>• Support clients with tax filings, payments, account registrations, and agency-related inquiries.<br>• Conduct research and resolve tax notices efficiently while maintaining thorough documentation.<br>• Enter and verify data, create spreadsheets, and ensure accuracy in all records.<br>• Utilize systems such as Oracle, Salesforce, and Microsoft Office to streamline processes and manage workloads.<br>• Uphold company values of integrity, innovation, accountability, and respect in all interactions.<br>• Collaborate with internal teams and external clients to deliver exceptional service.<br>• Perform additional duties as assigned to support team and client needs.
We are looking for a skilled and detail-oriented Staff Accountant to join our team in Rochester, New York. This is a Contract to permanent position within the non-profit sector, offering an excellent opportunity to contribute to meaningful financial operations while advancing your career. The ideal candidate will bring expertise in corporate tax, general ledger management, and financial software, ensuring precision and compliance in all accounting tasks.<br><br>Responsibilities:<br>• Prepare and review corporate tax returns to ensure accuracy and compliance with regulations.<br>• Manage sales tax filings and resolve related discrepancies promptly.<br>• Record and maintain journal entries for various financial transactions.<br>• Oversee the general ledger to ensure proper reconciliation and reporting.<br>• Utilize Microsoft Dynamics CRM to streamline accounting processes and maintain financial records.<br>• Collaborate with internal teams to analyze financial data and prepare reports.<br>• Ensure compliance with local, state, and federal tax laws.<br>• Assist in audits by providing necessary documentation and support.<br>• Monitor financial activities to identify and address irregularities.<br>• Support month-end and year-end closing procedures.
<p>We are looking for a reliable and detail-oriented <strong>Accounts Receivable (AR) Specialist</strong> to join our team. This role is responsible for managing the invoicing process, tracking incoming payments, and maintaining accurate financial records. The ideal candidate will have strong communication skills, excellent attention to detail, and a solid understanding of accounting processes.</p><p> </p>
We are looking for an experienced Senior Accountant to join our team in Akron, New York. This role is essential for ensuring the accuracy and integrity of financial records, supporting compliance efforts, and driving improvements in accounting processes. The ideal candidate will bring a strong background in general ledger management, financial reporting, and a commitment to excellence.<br><br>Responsibilities:<br>• Oversee the month-end closing process to ensure timely and accurate completion of financial records.<br>• Maintain and reconcile general ledger accounts to ensure financial data integrity.<br>• Prepare and post journal entries, including accruals and adjustments, with precision.<br>• Conduct monthly balance sheet account reconciliations to confirm accuracy.<br>• Assist in creating financial statements, including income statements, balance sheets, and cash flow analyses.<br>• Manage and update the fixed asset register and depreciation schedules.<br>• Handle sales tax filings and ensure compliance with relevant regulations.<br>• Collaborate on system-related activities and projects to enhance accounting operations.<br>• Support the annual financial review and audit process in coordination with external auditors.<br>• Contribute to special projects and continuously seek ways to enhance accounting procedures.
<p>We are seeking a detail-oriented and reliable <strong>Accounting Clerk</strong> to support our finance department. This role involves performing a variety of accounting, bookkeeping, and financial tasks to ensure accurate and timely processing of financial data.</p>
We are looking for a detail-oriented Part Time Administrative Assistant to join our team in Rochester, New York. In this contract position, you will play a key role in supporting daily office operations and ensuring smooth administrative processes. This role is ideal for someone who excels in multitasking and has a strong commitment to organization and efficiency.<br><br>Responsibilities:<br>• Handle incoming phone calls with attention to detail and courtesy, ensuring inquiries are directed to the appropriate team members.<br>• Perform data entry tasks with accuracy and attention to detail, maintaining organized records.<br>• Manage administrative tasks such as scheduling, filing, and document preparation to support office operations.<br>• Act as the first point of contact for visitors, providing a welcoming and attentive reception experience.<br>• Ensure compliance with company policies and procedures in all administrative activities.<br>• Assist with maintaining office supplies and inventory to ensure a well-functioning workspace.<br>• Collaborate with team members to support special projects and meet deadlines.<br>• Provide consistent updates and reports to management regarding completed tasks and ongoing responsibilities.
We are looking for an A/R Recovery Representative I (Tier II) to join our team in Rochester, New York. In this long-term contract role, you will play a vital part in ensuring the accurate and timely resolution of outstanding invoices while delivering exceptional customer service to both internal and external stakeholders. This position requires a proactive approach to mitigating financial risks and addressing billing disputes with attention to detail.<br><br>Responsibilities:<br>• Resolve past-due invoices promptly and accurately to minimize financial risks.<br>• Provide excellent customer service to both internal and external clients, ensuring effective communication and dispute resolution.<br>• Educate clients, partners, and internal teams on resolution processes and billing procedures.<br>• Utilize available systems and resources to address disputes and recover owed revenue.<br>• Maintain compliance with established departmental policies and procedures.<br>• Participate in ongoing training to continually enhance skills and knowledge.<br>• Develop and maintain a working knowledge of company products and services, including payroll, human resources, and acquired portfolios.<br>• Balance service delivery with effective collection strategies to protect company interests.<br>• Collaborate with external partners and departments to streamline recovery processes.<br>• Apply strong organizational skills to manage workload and meet resolution deadlines.
<p>Robert Half is looking for a Controller to join a family-feel company in Victor, New York. This pivotal role involves overseeing financial operations, accounting practices, and human resources to drive organizational growth and efficiency. The ideal candidate will utilize their expertise in financial management to optimize processes, ensure compliance, and contribute to strategic planning initiatives.</p><p><br></p><p>Responsibilities:</p><p>• Lead the development and execution of financial strategies to support organizational goals.</p><p>• Oversee cost accounting and inventory controls to maintain accuracy and efficiency.</p><p>• Manage month-end closing processes to ensure timely and accurate financial reporting.</p><p>• Utilize Syteline ERP and other tools to streamline financial operations.</p><p>• Prepare comprehensive financial reports and analyses for leadership review.</p><p>• Collaborate with the Leadership Team to align financial plans with business objectives.</p><p>• Ensure compliance with accounting standards and regulations.</p><p>• Direct human resources operations, including payroll and benefits administration.</p><p>• Identify opportunities for cost reduction and improved operational efficiency.</p><p>• Support potential mergers and acquisitions initiatives within the next 3-5 years.</p>
We are looking for an experienced Payroll Specialist to join our team on a contract basis in Rochester, New York. This role involves managing payroll operations for a large workforce, ensuring accuracy, compliance, and efficiency in all payroll processes. The ideal candidate will have a strong background in full-cycle payroll and familiarity with multi-state payroll practices.<br><br>Responsibilities:<br>• Process bi-weekly payroll for approximately 900 employees using ADP Workforce Now.<br>• Maintain and update employee payroll records, including pay rates, deductions, and direct deposit details.<br>• Monitor and manage balances for vacation time and other paid time off.<br>• Handle workers’ compensation tracking and make appropriate payroll adjustments.<br>• Verify payroll data for accuracy and resolve discrepancies promptly.<br>• Address employee inquiries regarding payroll matters with attention to detail and in a timely manner.<br>• Ensure adherence to company policies and compliance with payroll regulations.<br>• Collaborate with internal teams to support payroll-related initiatives and reporting needs.
<p>Tess Gilmore is looking for a team oriented lead <strong>Payroll Specialist</strong> for her client here in the Rochester area. As the Payroll Specialist you will be responsible for accurately processing high‑volume payroll for a large employee population while ensuring full compliance with federal, state, and local regulations. This role requires exceptional attention to detail, strong systems knowledge, and the ability to manage tight deadlines in a fast‑paced environment. The Payroll Specialist serves as a key resource for employees, managers, and internal partners regarding payroll policies, deductions, taxes, and system functionality.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Process end‑to‑end payroll for a large workforce (typically 300–1,000+ employees), ensuring accuracy, timeliness, and compliance with payroll laws and organizational policies.</li><li>Verify and audit timesheets, hours worked, overtime, PTO, shift differentials, and pay adjustments prior to payroll submission.</li><li>Review payroll reports, reconcile discrepancies, and proactively resolve errors before finalizing payroll.</li><li>Administer employee changes including new hires, terminations, garnishments, benefits deductions, tax changes, wage adjustments, and direct deposit updates.</li><li>Maintain accurate payroll records and support internal/external audits as needed.</li><li>Serve as the primary contact for payroll inquiries, delivering prompt and professional service to employees and managers.</li><li>Partner with HR, Finance, and department leaders to ensure data accuracy and support organizational initiatives.</li><li>Prepare and distribute payroll‑related reports, including labor hours, costing, and variance analysis.</li><li>Ensure compliance with federal, state, and local wage/hour laws, payroll tax regulations, and company policies.</li><li>Assist with year‑end processes including W‑2 review, reporting, and reconciliation.</li></ul><p>For immediate and confidential consideration, apply today or contact Tess Gilmore with Robert Half's Rochester, NY branch directly!</p>
<p><strong>Schedule:</strong> 25–29 hours per week</p><p><strong>Location:</strong> On‑site in Victor, NY</p><p><strong>Experience Required:</strong> 6+ years in Human Resources</p><p><strong>Employment Type:</strong> Part‑Time, Direct Hire</p><p><br></p><p>Hannah Savage with Robert Half is seeking an experienced and highly motivated <strong>People Partner</strong> to support all facets of Human Resources for her client's Victor, NY location. This role is a hands‑on, all‑encompassing HR position responsible for building trusted relationships with employees and leaders while ensuring consistent, high‑quality HR service delivery.</p><p>This is an ideal opportunity for an HR professional who thrives in a dynamic environment, is comfortable owning a broad range of responsibilities, and enjoys being the go‑to resource for all things people‑related.</p><p><br></p><p>For immediate and confidential consideration, apply today or contact Hannah Savage with Robert Half's Rochester, NY branch today! </p>
<p><strong>Job Summary:</strong></p><p>The Financial Analyst is responsible for gathering, analyzing, and interpreting financial data to support strategic decision-making and improve financial performance. This role plays a critical part in budgeting, forecasting, reporting, and identifying trends or opportunities for cost savings and growth.</p>
<p>We are looking for an experienced Benefits Specialist to join our team in Rochester, NY. This role is essential in ensuring employees have access to comprehensive and compliant benefit programs, while maintaining confidentiality and building trust across all levels of the organization. The ideal candidate will have strong organizational skills, excellent communication abilities, and a proactive approach to problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Administer and manage employee benefit programs, ensuring compliance with applicable laws and regulations.</p><p>• Provide guidance and support to employees regarding benefits options, processes, and eligibility requirements.</p><p>• Foster trust and maintain confidentiality when handling sensitive employee information.</p><p>• Collaborate with internal teams to streamline benefits coordination and address employee inquiries effectively.</p><p>• Analyze and evaluate current benefit offerings to propose improvements and align with industry best practices.</p><p>• Manage benefits-related processes such as onboarding, FMLA administration, and other leave policies.</p><p>• Utilize Microsoft Office and organizational systems to maintain accurate benefit records and reports.</p><p>• Ensure timely communication of benefits updates and changes to employees.</p><p>• Develop and implement strategies to enhance employee understanding and engagement with benefit programs.</p><p>• Stay informed on legal and regulatory changes affecting compensation and benefits.</p>
<p>Tess Gilmore with Robert Half is seeking a detail oriented and outgoing Accounts Payable Specialist to join her client's growing and exuberant team. As the Accounts Payable Specialist you will own the day‑to‑day processing of vendor invoices and employee expenses, ensuring accurate coding, timely payments, and strong compliance with company policies and tax/reporting requirements. This role partners closely with Purchasing, Receiving/Inventory, FP& A, and vendors to resolve discrepancies and maintain clean, auditable records.</p><p><br></p><p>The key responsibilities of this role is listed below;</p><ul><li>Review, validate, and enter invoices into the accounting/ERP system with accurate coding to GL accounts, departments, projects, and locations.</li><li>Research invoice discrepancies (price variances, quantity issues, duplicate charges) and coordinate resolution with Purchasing, Receiving, and vendors.</li><li>Ensure invoices comply with approval matrices and company spending policies.</li><li>Communicate with vendors regarding payment status, missing documents, credits, and account reconciliations.</li><li>Maintain up‑to‑date vendor records, including remit addresses, banking details, payment terms, and tax documentation (W‑9/W‑8).</li><li>Prepare and execute weekly or scheduled payment runs (checks, ACH, wires, virtual cards).</li><li>Validate payment batches for accuracy and proper support before releasing funds.</li><li>Participate in month‑end close activities, including AP accruals, invoice cutoff, and subledger reconciliation to the general ledger.</li></ul><p>For immediate and confidential consideration, apply today or contact Tess Gilmore with Robert Half's Rochester, NY branch directly!</p><p><br></p>
<p>We are seeking an organized and detail-oriented <strong>Billing Clerk</strong> to join our team. This role is responsible for preparing and issuing invoices, verifying billing data, maintaining accurate records, and assisting with general accounting tasks. The ideal candidate will have strong attention to detail, excellent communication skills, and basic accounting knowledge.</p>
We are looking for a skilled Recovery Representative I (Tier II) to join our team in Rochester, New York. In this long-term contract role, you will play a critical part in managing corporate collections, ensuring the resolution of returned bank items, and delivering high-quality customer service to both internal and external stakeholders. The ideal candidate will have a strong background in collections and customer service, with a proactive approach to risk mitigation and revenue recovery.<br><br>Responsibilities:<br>• Accurately resolve returned bank items in a timely manner, adhering to established policies and procedures.<br>• Provide exceptional customer service to internal teams and external clients, ensuring satisfaction while minimizing company risk.<br>• Educate clients and branches on resolution processes and recommend alternative service options when necessary.<br>• Develop and maintain knowledge of Paychex products and systems to make informed decisions regarding revenue.<br>• Research and address product and service issues, handling objections with mentorship support to recover lost revenue.<br>• Monitor and update daily payment reports and payroll hold reports to ensure accuracy and prevent penalties or service disruptions.<br>• Evaluate client accounts to determine approved services and implement measures to mitigate company risk.<br>• Maintain daily call quotas and comply with departmental policies and procedures.<br>• Participate in ongoing training sessions to enhance skills and remain compliant with regulatory standards.<br>• Ensure adherence to the Fair Debt Collections Practices Act and other relevant regulatory requirements.
We are looking for a detail-oriented Staff Accountant to join our team in Rochester, New York. In this Contract to permanent position, you will play a key role in managing financial records, ensuring compliance with tax regulations, and supporting overall accounting operations. This is an excellent opportunity for someone seeking to contribute their expertise in a dynamic and collaborative environment.<br><br>Responsibilities:<br>• Prepare and review corporate tax returns to ensure accuracy and compliance with regulations.<br>• Manage sales tax filings and related documentation.<br>• Record financial transactions by creating and maintaining journal entries.<br>• Reconcile general ledger accounts to maintain accurate financial records.<br>• Assist with month-end and year-end closing processes.<br>• Analyze financial data to support decision-making and reporting.<br>• Collaborate with internal teams to streamline accounting procedures.<br>• Monitor tax regulations and implement necessary updates to maintain compliance.<br>• Provide support during audits by organizing and presenting relevant financial information.
<p>We are looking for a dependable and detail-oriented <strong>Bookkeeper</strong> to join our team. This role is responsible for maintaining accurate financial records, managing daily transactions, and supporting accounting functions such as accounts payable, accounts receivable, bank reconciliations, and basic reporting. The ideal candidate will have solid organizational skills, attention to detail, and a good understanding of bookkeeping practices.</p>
We are looking for a skilled Recovery Representative I (Tier II) to join our team in Rochester, New York. In this long-term contract role, you will play a critical part in resolving bank returns, addressing client concerns, and ensuring compliance with established policies. The position requires a proactive approach to mitigating risk while delivering exceptional customer service to both internal and external stakeholders.<br><br>Responsibilities:<br>• Accurately resolve bank return items in a timely manner to minimize financial impact.<br>• Deliver outstanding customer service to both internal teams and external clients while adhering to company risk guidelines.<br>• Educate clients and internal departments on resolution processes, offering alternative service options as needed.<br>• Develop and maintain a thorough understanding of Paychex products and systems to make informed decisions related to revenue recovery.<br>• Research and address product and service issues, ensuring client objections are handled professionally and resolved effectively.<br>• Collaborate with mentors to manage daily reports such as payment and payroll hold reports, ensuring accuracy and preventing penalties.<br>• Monitor client accounts to evaluate service eligibility, reducing exposure and risk to the company.<br>• Participate in ongoing training sessions to enhance technical knowledge, compliance awareness, and customer service skills.<br>• Ensure adherence to regulatory standards, including the Fair Debt Collections Practices Act, to maintain compliance.<br>• Implement recovery strategies and guidelines to maximize revenue retention.
