We are offering a long term contract employment opportunity for a Help Desk Analyst II in our Detail Oriented Services team based in Woburn, Massachusetts. As a Help Desk Analyst II, you will provide accurate and courteous support to our internal customers. Your responsibilities will include systematically answering phone calls, responding to emails, conducting online chats, and providing face-to-face desk-side support. You will also be responsible for using technical troubleshooting skills to resolve technical incidents, requests, and problems.

Responsibilities:
• Offer clear and prompt technical support to internal customers, both online and face-to-face
• Utilize technical troubleshooting skills to effectively solve technical incidents, requests, and problems
• Handle phone calls and voicemails professionally and efficiently
• Respond to emails in a timely manner, ensuring accurate and courteous communication
• Document each customer interaction in detail, working within various computer applications
• Contribute to a work environment focused on continuously improving the overall success of the department
• Manage and maintain accurate customer credit records
• Process customer credit applications with accuracy and efficiency
• Monitor customer accounts and take appropriate action when necessary
• Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments to aid in your responsibilities.

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.