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8 results for Sr Customer Service Representative in Westborough, MA

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We are in search of a Customer Service Representative to become an integral part of our team in Cranston, Rhode Island. This role offers a long term contract employment opportunity in the industry where you will be primarily responsible for handling inbound calls, data entry, and order processing.

Responsibilities:

• Efficiently address customer inquiries and concerns over the phone.
• Accurately enter customer data and order details into Salesforce.
• Process customer orders with attention to detail.
• Maintain the highest level of customer service while answering inbound and outbound calls.
• Oversee customer accounts and ensure appropriate action is taken when necessary.
• Handle email correspondence with customers professionally and promptly.
• Adhere to established processes and procedures to ensure accuracy and efficiency.
• Utilize your skills in call center customer service to enhance customer satisfaction.
• Leverage your attention to detail in handling all responsibilities.
• Apply your knowledge in sports optics/hunting, if any, to better understand and serve our customers.

• Proven experience in answering inbound calls in a timely and detail-oriented manner
• Prior experience in a call center customer service role is essential
• Demonstrable skills in providing excellent customer service
• Proficiency in data entry with a high level of accuracy
• Ability to handle email correspondence effectively, responding promptly and in a detail-oriented manner
• Experience in managing both inbound and outbound calls
• Familiarity with order entry systems and procedures, with the ability to process orders accurately and efficiently

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

8 results for Sr Customer Service Representative in Westborough, MA

Customer Service Representative We are in search of a Customer Service Representative to become an integral part of our team in Cranston, Rhode Island. This role offers a long term contract employment opportunity in the industry where you will be primarily responsible for handling inbound calls, data entry, and order processing. Responsibilities: • Efficiently address customer inquiries and concerns over the phone. • Accurately enter customer data and order details into Salesforce. • Process customer orders with attention to detail. • Maintain the highest level of customer service while answering inbound and outbound calls. • Oversee customer accounts and ensure appropriate action is taken when necessary. • Handle email correspondence with customers professionally and promptly. • Adhere to established processes and procedures to ensure accuracy and efficiency. • Utilize your skills in call center customer service to enhance customer satisfaction. • Leverage your attention to detail in handling all responsibilities. • Apply your knowledge in sports optics/hunting, if any, to better understand and serve our customers.

Bilingual Customer Service Representative We are in search of a Bilingual Customer Service Representative to be a part of our team located in Amherst, Massachusetts. The role primarily consists of answering inbound calls, providing top-notch customer service, and performing data entry tasks in a call center environment. This position offers a short term contract employment opportunity. Responsibilities: • Efficiently handle inbound and outbound customer calls • Provide exceptional call center customer service • Accurately enter customer data and order details • Maintain up-to-date customer records • Respond to customer inquiries via email correspondence • Utilize Microsoft Excel and Microsoft Word for various tasks • Schedule appointments as per customer requirements.

Client Services Representative We are offering an exciting opportunity for a Client Services Representative in Methuen, Massachusetts, United States. As a Client Services Representative, you will act as a bridge between our customers and our credit union, addressing multiple financial needs. You will also support various operation management activities and administrative tasks. Responsibilities • Facilitate communication between credit union and members • Assist with the establishment of new memberships • Manage and maintain account details for customers • Oversee consumer and real estate loans processing • Handle debit card fraud issues and manage IRA accounts • Support the operations manager in supervising the teller line and cash management activities • Resolve customer issues in a timely and effective manner • Perform various administrative tasks including general ledger postings and report preparation • Promote credit union products to members • Utilize computer programs and CRM to manage customer interactions • Answer inbound calls in a detail oriented and courteous manner • Use Spanish language skills to assist Spanish-speaking customers • Maintain NMLS registration and adhere to its guidelines.

Customer Experience Specialist We are seeking a dedicated Customer Experience Specialist to join our team in the industry located in Nashua, New Hampshire. As a Customer Experience Specialist, your role will involve managing customer requests, maintaining comprehensive customer records, and addressing customer inquiries. This role offers a contract to permanent employment opportunity. Responsibilities: • Respond to inbound calls and assist customers with their queries • Process customer orders received from the B2B department • Use CRM to keep accurate and updated customer records • Efficiently handle back office administrative tasks • Effectively manage billing functions and backorders • Ensure all customer interactions are properly documented • Collaborate with other team members to enhance customer experience • Identify and report any customer issues or complaints to the supervisor • Continually strive to improve customer service processes and procedures • Keep customer information confidential in accordance with company policy.

Tax Associate / Tax Sr. Associate We are offering an exciting opportunity for a Tax Sr. - Corporate in Newton, Massachusetts. This individual is responsible for utilizing research skills, applying tax foundational knowledge to understand potential tax issues, gathering client information necessary for filing, participating in tax planning, recognizing, and communicating potential risks, preparing tax workpapers and working with tax software applications to complete tax returns for review. In this role, the Tax Senior Associate will act as the main client contact for general questions and information and may be charged with supervising and reviewing the work of Tax Associates. -Gathers necessary data and information to prepare federal, state and local tax returns for operating partnerships and s-corporations, as well as the personal tax returns of the respective business owners- Conducts research and compliance analysis relating to various state and/or local tax reporting requirements- Gathers required information, and drafts communications to respond to notices from tax authorities- Prepares tax returns using CCH Access - Prepares tax projections to quantify quarterly estimates and extensions- Analyzes state tax positions to determine tax efficiencies for owner composite/PTE tax elections- Suggests tax minimization actions based on the partner’s personal facts and circumstances- Assists in tracking tax return filing and payment due dates to ensure compliance Supervisory Responsibilities:- May supervise and manage the day-to-day work assignments - Provides verbal and written performance feedback to associates and interns - Acts as a mentor and leader

Help Desk Manager We are searching for a hands on Manager of Technical Support to join a stable team in Manchester, New Hampshire. The successful candidate will be responsible for overseeing all aspects of the technical support team and processes, which span both software support. We are searching for someone skilled at improving processes, mentoring, identifying opportunities for improvement and putting a plan in place to achieve those improvements. This position requires working in the office Monday through Friday. This is not a remote or hybrid position.

COO - Chief Operating Officer We are in search of a Chief Operating Officer (COO) to join our team in the manufacturing industry based in Leominster, Massachusetts. The COO will be tasked with overseeing all operational aspects of the plant, including compliance with Health & Safety, Environmental, and Quality Values, from order reception to timely delivery of products to customers. This role also includes financial management and profit & loss responsibility for the site, aligning with the division's EBITDA objectives. For immediate interview please contact Victor Muller at 508- 205 2136 Responsibilities: • Oversee the operational strategy, safe operations, operating performance, financial performance, capital deployment, growth initiatives, and day-to-day leadership of the plant.• Implement the operations strategy, organization structure, and processes within the plant.• Direct and coordinate operation activities, ensuring the development and implementation of efficient operations and cost-effective systems to meet the plant's current and future needs.• Handle the financial performance and profit & loss of the site, ensuring compliance with operational, financial, legal, and regulatory requirements.• Lead and manage employees, fostering an inclusive environment where individuals are valued, supported, and challenged to grow in a safe working environment.• Guide, direct, coach, and evaluate the work of the plant management team across operations, production, quality, health, and safety, finance, S& OP, and HR.• Promote a sustainable health and safety culture across the plant and implement division and group-wide programs and initiatives within the plant.• Design and deliver the operational efficiency plan for the maintenance and replacement of tools within the plant.• Drive operational excellence and efficiencies throughout the plant, ensuring KPIs benchmarks and targets are established and managed.• Lead all continuous improvement initiatives (5S, Kaizen, Productivity).• Oversee all plant capital development projects, ensuring thorough proposals, cost-effective procurement, and project success operationally and commercially.• Collaborate with the Supply chain function to support the implementation of the sales and operations planning processes (S& OP) for the plant.• Ensure price costing systems are developed for the sales team to ensure accuracy of pricing in the market.• Manage warehouse operations.• Provide regular, consistent, and transparent communication to all colleagues in the plant, the regional leadership team, and as required ELT members about business activities, potential threats, opportunities, and recommended actions.• Contribute to the development of short to mid-term plans for optimizing the organization, function, or sub-function and the talent required to execute strategies in the job area.• Handle regular performance reviews, manage attendance, disciplinary issues, and procedures as appropriate.• Participate as a member of the labor relations committee.• Uphold and model the company's values.

Associate Director Financial Planning and Analysis Position Overview: The Director of Financial Planning & Analysis (FP& A) will play a pivotal role in driving financial strategy and business performance within the pharmaceutical organization. Reporting to the Chief Financial Officer (CFO), the role is tasked with leading the FP& A function by providing financial insights, forecasting, and data-driven recommendations that influence organizational decision-making. This is a highly visible leadership position that requires a strategic mindset, robust analytical capabilities, and deep experience in the pharmaceutical or life sciences industry. Key Responsibilities: Strategic Financial Leadership: Lead the company's FP& A function, partnering with senior executives to deliver actionable insights that shape the organization’s long-term financial strategy.Budgeting and Forecasting: Oversee the company-wide annual budgeting process and rolling forecasts, ensuring alignment with strategic priorities and business objectives. Manage and continuously improve budget tools, processes, and timelines.Financial Modeling & Analysis: Develop and maintain sophisticated financial models that enhance business decision-making, including profitability analysis, ROI on R& D investments, and scenario planning for new product launches.Operational Support for R& D and Manufacturing: Collaborate with R& D and manufacturing teams to monitor and optimize resource allocation, milestone achievement, and product cost structures.Revenue & Market Analysis: Provide in-depth analysis of product revenues, market trends, and competitor activity to guide commercial strategy. Evaluate pricing models for pharmaceutical products.Business Partnership: Foster active collaboration with functional leaders, including Commercial, Operations, and Regulatory teams, providing financial insights to support decision-making.Board & Executive Reporting: Prepare, analyze, and present financial reports to the C-suite and Board of Directors, including variance analysis, key performance indicators (KPIs), and business outlook.Process Optimization: Identify opportunities to streamline FP& A tools, reporting systems, and processes for enhanced efficiency and accuracy.Compliance & Risk Management: Ensure adherence to healthcare industry financial regulations and reporting standards. Monitor financial risks and advise on mitigation strategies.Qualifications: Bachelor’s degree in Finance, Accounting, or a related field (Master's degree or MBA preferred). CPA or CFA certification is a plus.10+ years of progressive FP& A experience, with at least 5 years in the pharmaceutical, biotech, or life sciences industry.Proven team leadership experience, with the ability to guide and develop high-performing finance professionals.Expertise in financial analysis, budgeting, forecasting, and strategic planning within complex and dynamic business environments.Strong understanding of pharmaceutical R& D cycles, product pipelines, and market dynamics in the healthcare sector.Advanced proficiency with financial planning tools, ERP systems (e.g., SAP, Oracle), and Microsoft Excel; knowledge of visualization tools like Tableau or Power BI is a strong plus. If interested and qualified please send resumes to alexander.morsey@roberthalf !

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8 results for Sr Customer Service Representative in Westborough, MA

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