<p>We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. In this position, you will play a critical role in ensuring our customers receive exceptional value and support, fostering long-term success for both the organization and our clients. The ideal candidate will bring a proactive approach to customer service, consistently delivering outstanding experiences and solutions.</p><p>(Hybrid 2 to 3 days)</p><p>Responsibilities:</p><p>• Serve as a dedicated customer success representative, addressing the needs of individual customers and end-user channels.</p><p>• Handle a high volume of customer interactions, aiming to complete 85 calls per day while maintaining quality service.</p><p>• Advocate for customers by ensuring their experiences are personalized and effortless.</p><p>• Analyze customer concerns independently and provide timely, effective solutions.</p><p>• Resolve technical issues using troubleshooting skills and available self-help tools.</p><p>• Maintain a deep understanding of the company's products and services to better assist customers.</p><p>• Collaborate across departments to resolve inquiries efficiently, aiming for one-call resolution.</p><p>• Utilize tools like Microsoft Teams, Word, Outlook, and Excel to manage customer interactions and data.</p><p>• Continuously strive to meet call center metrics and deliver success stories for customers.</p>
We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. In this Contract-to-permanent position, you will play a pivotal role in ensuring our customers receive exceptional value and support, fostering long-term success for our organization. The ideal candidate will thrive in a fast-paced environment and consistently deliver outstanding experiences tailored to customer needs.<br><br>Responsibilities:<br>• Serve as a proactive and empowered advocate for customer success, addressing concerns and delivering personalized solutions.<br>• Handle a high volume of customer interactions, meeting a daily target of 85 calls while maintaining quality service.<br>• Troubleshoot technical issues and utilize self-service tools to effectively resolve customer challenges.<br>• Analyze customer inquiries independently and provide timely, accurate resolutions.<br>• Demonstrate in-depth knowledge of the company's products and services to enhance customer experiences.<br>• Collaborate across departments to achieve one-call resolutions, ensuring seamless support and satisfaction.<br>• Adapt to dynamic situations and prioritize customer needs with a sense of urgency.<br>• Maintain accurate records and data entry to support operational efficiency.<br>• Utilize tools such as Microsoft Teams, Word, Outlook, and Excel to streamline communication and reporting.
We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. In this Contract-to-permanent role, you will play a key part in ensuring customer satisfaction and long-term success by providing exceptional support and personalized service. If you thrive in a fast-paced environment and have a passion for delivering elite experiences, we encourage you to apply.<br><br>Responsibilities:<br>• Serve as an empowered advocate for customers, ensuring their needs are addressed promptly and effectively.<br>• Handle a high volume of daily calls, meeting a target of 85 calls per day.<br>• Personalize customer interactions to minimize effort and enhance the overall experience.<br>• Analyze customer concerns independently and provide timely, effective solutions.<br>• Troubleshoot technical issues using available self-help tools and resources.<br>• Maintain a strong understanding of Milwaukee products and services to better assist customers.<br>• Collaborate with cross-functional teams to resolve inquiries efficiently and achieve one-call resolutions.<br>• Utilize data entry skills to document customer interactions accurately and efficiently.<br>• Leverage Microsoft Teams, Word, Outlook, and Excel for communication and reporting purposes.
<p>We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. As a key contributor to our organization’s long-term success, you will play a pivotal role in delivering exceptional customer experiences and ensuring clients receive significant value from our services. This is a Contract-to-Permanent position, ideal for professionals passionate about customer advocacy and creating elite experiences.</p><p> Hybrid (2-3 days per week)</p><p>Responsibilities:</p><p>• Serve as a proactive and empowered customer success agent for individual clients or end-user channels.</p><p>• Achieve daily call targets of 85 calls while maintaining high-quality interactions.</p><p>• Act as a customer advocate, personalizing the experience to minimize effort and maximize satisfaction.</p><p>• Independently identify and resolve customer concerns by providing timely and effective solutions.</p><p>• Utilize troubleshooting skills and self-help tools to address technical issues efficiently.</p><p>• Maintain a strong understanding of company products and services to provide informed support.</p><p>• Collaborate across departments to ensure inquiries are resolved with a one-call resolution approach.</p><p>• Uphold a sense of urgency and professionalism in every interaction to consistently exceed customer expectations.</p><p>• Track and document customer interactions accurately using data entry tools and systems.</p>
<p><strong>IT Computer Operations Manager</strong></p><p><br></p><p><strong>Position Summary:</strong> This is a full-time, salaried <strong>IT Computer Operations Manager</strong> position that reports to the Chief Executive Officer. It's a hybrid role that typically requires three days in the office, with some evening and weekend hours as needed. The main goal of this role is to provide the highest level of service to both internal and external customers. You'll be responsible for hands-on leadership in technology strategy and operations, and you'll configure and maintain the organization's IT hardware, software, network, and retail systems.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><p><strong>Leadership and Management</strong></p><ul><li>Provide hands-on leadership and create a collaborative and inclusive workplace.</li><li>Supervise and guide IT Support Specialists and the Pricing Manager.</li><li>Manage IT-related projects, making sure they are on time, on budget, and meet quality standards.</li><li>Develop and manage the IT operating budget and help with capital planning.</li><li>Build and maintain relationships with external service providers and manage vendor contracts.</li><li>Ensure that all communication is clear and respectful, and that staff are treated consistently and fairly.</li><li>Keep up with technology and industry trends and advise leadership on their potential impact.</li></ul><p><strong>Information Technology</strong></p><ul><li>Administer and support business-critical software and cloud services, like Microsoft 365. You'll ensure these systems are secure, perform well, and are always available.</li><li>Direct the administration of all technology assets, including servers, desktops, laptops, handheld devices, and point-of-sale (POS) registers.</li><li>Maintain and support the network infrastructure, which includes firewalls, switches, and VPN.</li><li>Oversee helpdesk operations to provide timely support to internal customers.</li><li>Manage security awareness programs, data backups, and disaster recovery systems.</li><li>Direct the procurement, configuration, and lifecycle management of all IT assets.</li></ul><p><strong>Retail Technology</strong></p><ul><li>Act as the subject matter expert for the ECRS Catapult point-of-sale system, focusing on its configuration and process optimization.</li><li>Lead projects to improve the efficiency and accuracy of the Catapult system.</li><li>Manage Catapult data to ensure it is accurate, usable, and has integrity.</li></ul><p><br></p>
We are looking for a skilled Collections Specialist to join our team on a contract basis in Waterford, Wisconsin. This position will focus on managing accounts receivable and ensuring timely collection of outstanding balances while providing exceptional customer service. The role is fully remote and will last approximately 6-8 weeks.<br><br>Responsibilities:<br>• Monitor and analyze accounts receivable aging reports to identify overdue accounts.<br>• Communicate with customers regarding past-due balances and ensure timely resolution of outstanding payments.<br>• Address and resolve customer inquiries related to billing discrepancies, short payments, and account issues.<br>• Research and resolve both internal and external inquiries to provide accurate problem resolution.<br>• Prepare and distribute account statements to customers as needed.<br>• Assist with invoicing processes and handle ad hoc requests from the team.<br>• Provide feedback to improve collections processes and enhance efficiency.<br>• Manage assigned accounts by maintaining up-to-date records and tracking payment activities.<br>• Utilize software tools such as Salesforce and NetSuite to support collections tasks effectively.
<p>We are looking for a detail-oriented Credit & Collections Specialist for an Oconomowoc, WI area organization. In this role, you will manage credit applications, oversee commercial collections, and ensure the approval process aligns with company standards. This position offers an excellent opportunity to contribute to financial operations and maintain strong customer relationships.</p><p><br></p><p>Responsibilities:</p><p>• Review and process credit applications with accuracy and efficiency.</p><p>• Manage commercial collections, ensuring timely follow-ups and resolution of outstanding balances.</p><p>• Approve credit limits based on company policies and financial analysis.</p><p>• Maintain detailed records of customer accounts and payment histories.</p><p>• Collaborate with internal teams to address credit-related issues and improve processes.</p><p>• Provide exceptional customer service to resolve disputes and maintain positive relationships.</p><p>• Prepare reports on credit and collections activities for management review.</p><p>• Analyze financial data to assess creditworthiness and mitigate risks.</p><p>• Ensure compliance with company policies and regulatory standards.</p>
We are looking for a detail-oriented Collections Specialist to join our team in New Berlin, Wisconsin. This role involves managing customer accounts, ensuring timely payments, and providing exceptional service to resolve outstanding balances. The ideal candidate will bring expertise in accounts receivable and collections processes, along with strong communication skills.<br><br>Responsibilities:<br>• Follow up with customers to address overdue accounts and negotiate payment arrangements.<br>• Maintain accurate records of all collection activities and account statuses.<br>• Handle inbound calls to assist customers with billing inquiries and payment concerns.<br>• Provide backup support for cash application processes to ensure smooth financial operations.<br>• Collaborate with internal teams to resolve discrepancies and improve collection outcomes.<br>• Monitor account aging reports to identify and prioritize collection efforts.<br>• Communicate professionally and effectively with customers to maintain positive relationships.<br>• Ensure compliance with company policies and relevant regulations during collection activities.
We are looking for a detail-oriented Accounts Receivable & Collections specialist to join our team in Plymouth, Wisconsin. This is a long-term contract position that requires expertise in managing financial transactions, invoicing, and collections processes. The role involves working onsite in a business casual environment and offers the opportunity to contribute to automation initiatives and system improvements.<br><br>Responsibilities:<br>• Process freight invoicing and ensure accuracy in vouching freight invoices.<br>• Manage accounts receivable tasks, including collections and cash applications.<br>• Assist with accounts payable functions as needed.<br>• Support automation projects to improve efficiency in financial operations.<br>• Handle customer portals and resolve any related issues.<br>• Contribute to acquisition-related workload and ensure smooth transitions.<br>• Generate and review aging reports to monitor overdue accounts.<br>• Perform billing functions and ensure timely processing.<br>• Collaborate with internal teams to enhance financial systems and workflows.
We are looking for a detail-oriented and friendly Receptionist to join our team on a contract basis in Milwaukee, Wisconsin. In this role, you will serve as the first point of contact for visitors and callers, ensuring a welcoming and efficient front desk experience. This position requires excellent communication skills, strong organizational abilities, and a commitment to maintaining confidentiality in a highly visible environment.<br><br>Responsibilities:<br>• Welcome and assist visitors, ensuring a positive and detail-oriented first impression.<br>• Manage incoming calls, routing them appropriately and addressing basic inquiries.<br>• Handle light administrative tasks, such as processing mail and performing minor clerical duties.<br>• Maintain the front desk area, including organizing supplies and restocking the coffee machine.<br>• Utilize computer systems to complete routine office tasks and support communication needs.<br>• Uphold confidentiality and professionalism while interacting with staff and external parties.
<p>We are looking for an experienced Director of Financial Planning and Analysis to lead strategic financial initiatives and optimize performance for our organization in Waukesha, Wisconsin. This high-visibility role requires a skilled individual to manage financial planning processes, analyze historical data, and provide actionable insights to the executive team, board of directors, and private equity stakeholders. Reporting directly to the Chief Financial Officer, the ideal candidate will combine strategic vision with tactical execution to drive value creation and resource optimization.</p><p><br></p><p>For immediate consideration call Bill Johannes at 414-662-3416 or connect on Linked-In . All conversations will be confidential. If you or someone you know would qualify for any of the positions listed below feel free to have them call me as well. Thanks for any consideration and I look forward to helping you. God Bless.</p><p><br></p><p>Responsibilities:</p><p>• Develop and oversee comprehensive financial planning processes, including annual budgets, rolling forecasts, and short-term estimates, to enhance decision-making and efficiency.</p><p>• Create and refine financial models to support strategic plans, budgeting, forecasting, and business planning efforts.</p><p>• Prepare and deliver impactful financial presentations for executive leadership, the board of directors, and external stakeholders.</p><p>• Analyze financial performance against forecasts and plans, conducting variance analyses and partnering with business leaders to achieve organizational goals.</p><p>• Design and implement dynamic dashboards, management reporting tools, and key performance indicators to monitor financial and operational performance effectively.</p><p>• Generate detailed sales reports on a daily and weekly basis, providing actionable insights to drive business growth.</p><p>• Collaborate with business leaders to assess emerging trends, identify risks and opportunities, and propose innovative solutions.</p><p>• Optimize FP& A processes by enhancing coordination, streamlining workflows, and improving forecasting accuracy.</p><p>• Partner with data engineers to implement advanced systems for automated reporting and enhanced data visualization.</p><p>• Lead and mentor an FP& A team, fostering a collaborative environment focused on achieving business results and increasing company valuation.</p>
