We are offering a long-term contract employment opportunity for a Patient Services Representative in Waukesha, Wisconsin. As a Patient Services Representative, your main role will be to serve as the initial contact for patients in our outpatient department, ensuring a smooth and efficient process from registration to scheduling appointments.
Responsibilities:
• Greet, register, and guide patients, ensuring a positive initial experience in our outpatient department
• Utilize office machinery and software, including multi-line phone systems, scanners, and Microsoft Office Suite, to facilitate patient interactions
• Routinely respond to a high volume of calls and emails from various sources, including patients, healthcare providers, and insurance companies
• Maintain accurate and updated patient records, including demographic and insurance information, within our CRM and EHR systems
• Coordinate scheduling of appointments, including handling any cancellations or rescheduling, to ensure efficient patient flow
• Collect payments and update account information as necessary
• Assist in visit closure procedures, including post-visit check-outs and scheduling of follow-up appointments
• Address and resolve any issues regarding registration or scheduling, reporting any significant problems to the appropriate individuals and departments
• Handle and process patient referrals to the Moraine Lakes Consortium
• Retrieve, file, and deliver patient information and records, completing any required forms and documentation as needed.
Responsibilities:
• Greet, register, and guide patients, ensuring a positive initial experience in our outpatient department
• Utilize office machinery and software, including multi-line phone systems, scanners, and Microsoft Office Suite, to facilitate patient interactions
• Routinely respond to a high volume of calls and emails from various sources, including patients, healthcare providers, and insurance companies
• Maintain accurate and updated patient records, including demographic and insurance information, within our CRM and EHR systems
• Coordinate scheduling of appointments, including handling any cancellations or rescheduling, to ensure efficient patient flow
• Collect payments and update account information as necessary
• Assist in visit closure procedures, including post-visit check-outs and scheduling of follow-up appointments
• Address and resolve any issues regarding registration or scheduling, reporting any significant problems to the appropriate individuals and departments
• Handle and process patient referrals to the Moraine Lakes Consortium
• Retrieve, file, and deliver patient information and records, completing any required forms and documentation as needed.
• Proven experience in answering inbound calls, adept at handling high volume call traffic.
• Exceptional customer service skills, with a focus on delivering high-quality patient care.
• Proficiency in using Customer Relationship Management (CRM) software to manage patient records.
• Ability to schedule appointments effectively, ensuring optimal use of resources.
• Experience in patient services, demonstrating empathy and understanding in all interactions.
• Proficient in Microsoft Office Suites, particularly in Excel and Word.
• Experience with both inbound and outbound calls, displaying excellent telephone etiquette.
• Familiarity with EHR System, ensuring accurate and timely record keeping.
• Knowledge of medical software, with the ability to quickly learn new systems.
• Excellent communication skills, both written and verbal, to effectively liaise with patients and medical staff.
• Exceptional customer service skills, with a focus on delivering high-quality patient care.
• Proficiency in using Customer Relationship Management (CRM) software to manage patient records.
• Ability to schedule appointments effectively, ensuring optimal use of resources.
• Experience in patient services, demonstrating empathy and understanding in all interactions.
• Proficient in Microsoft Office Suites, particularly in Excel and Word.
• Experience with both inbound and outbound calls, displaying excellent telephone etiquette.
• Familiarity with EHR System, ensuring accurate and timely record keeping.
• Knowledge of medical software, with the ability to quickly learn new systems.
• Excellent communication skills, both written and verbal, to effectively liaise with patients and medical staff.