We are looking for a motivated and results-driven Collections Specialist to join our client in Walnut Creek, CA. The ideal candidate will possess strong communication and negotiation skills, with a background in consumer collections. This role focuses on managing and collecting outstanding consumer accounts to ensure timely payments and maintain positive customer relationships. 

Key Responsibilities:

Manage Accounts: Monitor and manage a portfolio of overdue consumer accounts.

Customer Communication: Contact customers via phone, email, and mail to discuss overdue payments and negotiate payment plans.

Payment Processing: Accurately process incoming payments and update customer accounts.

Record Maintenance: Keep detailed records of all communications and transactions with customers.

Compliance: Ensure all collection activities comply with relevant laws, regulations, and company policies. Issue Resolution: Address and resolve customer inquiries and disputes in a detail oriented manner.

Reporting: Prepare regular reports on collection activities and account status. 

Qualifications:

Proven experience in consumer collections or a similar role.

Excellent communication and interpersonal skills.

Strong negotiation and problem-solving abilities.

Proficiency with collection software and Microsoft Office Suite.

High level of attention to detail and accuracy.

Ability to work independently and manage time effectively.

Knowledge of relevant laws and regulations governing debt collection.

Education and Experience:

High school diploma or equivalent; an associate or bachelor’s degree in finance, business, or a related field is preferred.

Minimum of 2 years of experience in consumer collections.