We are offering an opportunity for a Customer Service Representative in Tustin, California. The primary function of this role is to provide technical support services to customers, manage and resolve service calls, and maintain operational logistics. This position is in the telecom industry and is a contract employment opportunity.

Responsibilities:
• Provide technical support and call center services for a range of products from consumer electronics to professional medical equipment
• Troubleshoot and repair systems in a lab or onsite for various clients
• Utilize software and hardware to diagnose errors or technical problems and determine appropriate solutions
• Manage, report, and complete service calls, RMAs, QA, and any service logistical and inventory control operation
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
• Answer inbound calls and provide excellent customer service
• Perform data entry tasks and manage email correspondence
• Schedule appointments and perform order entry tasks
• Proficient in Microsoft Excel and Microsoft Word for daily operational tasks.

• Proficiency in Microsoft Excel and Microsoft Word is essential.
• Experience in a call center customer service environment is required.
• Ability to handle both inbound and outbound calls in a professional manner.
• Excellent customer service skills with a customer-first mindset.
• Strong data entry skills and attention to detail are required.
• Experience in order entry processes and systems.
• Ability to schedule appointments accurately and efficiently.
• Experience in email correspondence, with strong written communication skills.
• Must be able to answer inbound calls in a timely and professional manner.
• Proven track record of delivering high-quality customer service to clients.

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.