Responsibilities:
• Provide consistent and high-quality IT support to customers, both onsite and remotely.
• Engage in MAC support, as well as PC and some infrastructure support.
• Address customer inquiries and resolve any technical issues they may be experiencing.
• Demonstrate strong understanding and ability to troubleshoot O365 Office, Teams, Teams Rooms, and other products.
• Maintain an organized and accurate record of customer credit applications and transactions.
• Contribute to, share knowledge, and provide feedback to update existing processes to streamline support as per business requirements.
• Deliver White Glove Support for Executive members of the client base as needed.
• Ensure accurate physical inventory of company IT equipment and mobile devices.
• Balance competing priorities and maintain the ability to shift focus quickly in response to critical business and customer needs.
• Exhibit strong operational understanding of Office Suite and Teams, and provide support for large conference rooms/meetings.
• Excellent Communication Skills, both written and verbal
• Proficiency in Office Functions and Documentation
• Familiarity with Microsoft suite including Microsoft Azure
• Experience in Project Management and ability to progress projects effectively
• Demonstrated Leadership Skills
• Ability to Troubleshoot technical issues
• Understanding of Networking concepts
• Willingness to Travel as per job requirements
• Knowledge of Active Directory and Configuration Management
• Experience in Deskside Support
• Familiarity with Construction environments is a plus
• Ability to Execute tasks efficiently and resolve issues promptly
• Experience interacting with C-Suite executives
• Proficiency in Windows OS and Storage systems
• Experience in Streamlining processes for efficiency
• Ability to work Onsite as needed