We are offering a long term contract employment opportunity with a non profit as an Associate in TOLEDO, Ohio. This role involves a blend of administrative support, customer service, and data entry tasks in the non-profit industry.
Responsibilities:
• Handle inbound and outbound calls to provide clear guidance to seniors regarding application steps.
• Conduct data entry tasks, ensuring the accuracy of information entered into the system.
• Assist seniors in signing up for services via digital and paper applications.
• Prepare and send mailers containing application information to seniors as part of initial support.
• Review completed applications for accuracy and ensure correct data entry.
• Provide exceptional customer service by answering questions and resolving inquiries.
• Utilize Microsoft Excel and Word to maintain accurate customer records.
• Schedule appointments as required.
• Follow up with customers to ensure understanding of application information received via mailers.
• Use email correspondence effectively to provide customer service and resolve issues.
• Previous experience in a call center customer service role is necessary.
• Exceptional customer service skills, with the ability to handle customer queries and complaints efficiently.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Proficient in email correspondence, ensuring prompt and detail-oriented communication with customers.
• Experience in handling both inbound and outbound calls, managing customer interactions effectively.
• Advanced skills in Microsoft Excel, with the ability to create spreadsheets, charts, and manage data.
• Proficiency in Microsoft Word for creating and editing documents.
• Familiarity with order entry systems, ensuring accurate and timely processing of customer orders.
• Ability to schedule appointments efficiently, managing the team's calendar and ensuring smooth operations.