We are offering a contract to hire employment opportunity for a Customer Service Representative in the nonprofit industry, located in St. Petersburg, Florida. This role involves processing customer applications, maintaining customer records, and resolving inquiries in a timely manner.
Responsibilities:
• Accurately process customer credit applications to ensure efficient service
• Maintain comprehensive and up-to-date customer credit records
• Resolve customer inquiries promptly to maintain customer satisfaction
• Monitor customer accounts to identify and address issues proactively
• Handle both inbound and outbound calls in a detail oriented manner
• Utilize Microsoft Excel and Word for data entry and email correspondence
• Manage order entries accurately and efficiently
• Schedule appointments as required, ensuring smooth operations
• Provide exceptional customer service at all times
• Contribute to a productive and positive call center environment
• Experience in a call center environment, specifically within customer service
• Demonstrated ability to provide superior customer service
• Accurate and fast data entry skills
• Experience in managing detail-oriented email correspondence
• Capability to handle both inbound and outbound calls effectively
• Proficiency in using Microsoft Excel for data management and reporting
• Familiarity with Microsoft Word for documentation and correspondence
• Experience in order entry, ensuring accuracy and timeliness
• Ability to schedule appointments, maintaining organization and prioritizing tasks as necessary