We are looking for a skilled Customer Service Representative to join our team in Durham, North Carolina. This contract position offers an opportunity to handle high-volume inbound calls and provide exceptional support to customers. If you have a passion for delivering quality service and thrive in a fast-paced environment, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly and professionally to a high volume of inbound calls, addressing customer inquiries and concerns.<br>• Accurately record and manage customer information through data entry systems.<br>• Handle email correspondence with clarity and efficiency to resolve customer issues.<br>• Schedule appointments and manage calendars as required.<br>• Process orders and ensure accurate order entry into company systems.<br>• Collaborate with team members to ensure seamless customer service delivery.<br>• Utilize Microsoft Excel and Word to maintain and organize customer records.<br>• Provide support for both inbound and outbound call activities as needed.<br>• Uphold a positive and empathetic approach to customer interactions.<br>• Follow company guidelines and procedures to ensure consistent service quality.
We are looking for a motivated and detail-oriented Member Services Representative to join our team in Durham, North Carolina. In this long-term contract role, you will play a key part in delivering top-notch customer service in a fast-paced call center environment. This position is ideal for someone who thrives on assisting others and enjoys working with technology to resolve customer inquiries efficiently.<br><br>Responsibilities:<br>• Handle a high volume of inbound calls, providing prompt and courteous assistance to members.<br>• Address and resolve customer inquiries, ensuring satisfaction and timely follow-up.<br>• Accurately process transactions, including payments and account updates, while adhering to cash handling procedures.<br>• Utilize computer systems to input data, track customer interactions, and manage account information.<br>• Maintain a thorough understanding of company policies and services to provide accurate information to members.<br>• Collaborate with team members to ensure seamless service delivery and support.<br>• Identify and escalate complex issues to the appropriate department for resolution.<br>• Meet or exceed performance metrics, including call handling time and customer satisfaction ratings.<br>• Stay updated on new products, services, and system changes to better assist customers.
We are looking for a detail-oriented Accounts Receivable Specialist to join our team on a contract basis in Greensboro, North Carolina. In this role, you will be responsible for managing and maintaining the accounts receivable process, ensuring timely and accurate billing, collections, and cash applications. This is an excellent opportunity for professionals with expertise in financial operations and a commitment to accuracy.<br><br>Responsibilities:<br>• Process and manage accounts receivable transactions, ensuring accuracy and compliance.<br>• Handle commercial collections to facilitate timely payment from clients.<br>• Perform cash application duties to accurately allocate incoming payments.<br>• Prepare and issue invoices for billing purposes, ensuring adherence to company policies.<br>• Monitor and reconcile cash activity to maintain accurate financial records.<br>• Investigate and resolve discrepancies related to receivables and payments.<br>• Communicate with clients regarding account status and payment arrangements.<br>• Generate reports to track receivables performance and provide insights to management.<br>• Collaborate with internal teams to support financial operations and address account-related issues.
<p>We are looking for an experienced Accounts Receivable Clerk to join a growing pharma company in Raleigh, North Carolina. In this role, you will play a vital part in managing cash applications, customer credits, and billing processes while ensuring accuracy and efficiency in all financial transactions. This position requires someone with a keen eye for detail and strong organizational skills, who can effectively collaborate across departments to meet customer needs. Pharma and SAP experience is preferred. </p><p><br></p><p>Responsibilities:</p><p>• Process incoming cash receipts and accurately apply them to the appropriate accounts based on customer remittances.</p><p>• Investigate discrepancies between billed amounts and payments received, ensuring timely resolution.</p><p>• Maintain daily cash receipt records and balance them against the general ledger.</p><p>• Research, analyze, and validate customer debit memos, coordinating with other departments to process credit requests.</p><p>• Prepare and issue credit memos for various scenarios, such as promotional goods, damaged items, rebates, and chargebacks.</p><p>• Manage and document customer rebills, ensuring timely and precise billing processes.</p><p>• Conduct ongoing reconciliations to maintain the integrity of billing and receivable data.</p><p>• Distribute monthly financial statements and respond to customer inquiries in a timely manner.</p><p>• Access and utilize customer portals for processing transactions and retrieving necessary documentation.</p><p><br></p>