;

21 results for Customer Service Representative in Shakopee, MN

Relevance

Date Posted

Create a Job Alert

Email me about new Customer Service Representative jobs in Shakopee, MN

Are you sure you want to pass on this job?

Robert Half is currently searching for an articulate, highly-skilled Customer Service Representative to provide outstanding service to our client's customers and potential customers. This Customer Service Representative position is based in a dynamic and fast-paced environment. This is an onsite Customer Service Representative opportunity targeting an individual local to the West Metro area of Minnesota, and is a long-term contract to full-time engagement. The ideal Customer Service Representative will be customer-focused, detail orientated, and target driven. Responsibilities:

Handle customer inquiries concerning order status, delivery dates, product specifications, and warranty status
Proactively communicate with customers to address and resolve sales and service issues
Collaborate with sales personnel to enhance customer service
Utilize a CRM for documenting customer interactions, managing customer complaints, and providing customer feedback on process improvements
Conduct research to resolve issues related to mis-shipments, financial matters, and device history
Provide internal customer service support to the manufacturing facility by clarifying orders, communicating changes to custom orders, and following up on product delivery commitments
Fulfill orders for stock products and accessories
Undertake special projects as assigned.

Demonstrated experience in Customer Service is essential
Proficiency in Data Entry tasks is necessary
Strong written communication skills are crucial
Experience with email correspondence in a detail oriented setting is needed
Familiarity with phone system operations is important
Proficiency in Microsoft Word/Excel is necessary
Experience with a CRM is a plus
Typing speed of 45 - 60 WPM is preferred

If you are interested please apply with your resume and call Madison Carey at 952-831-6020.

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

21 results for Customer Service Representative in Shakopee, MN

Customer Service Representative Robert Half is currently searching for an articulate, highly-skilled Customer Service Representative to provide outstanding service to our client's customers and potential customers. This Customer Service Representative position is based in a dynamic and fast-paced environment. This is an onsite Customer Service Representative opportunity targeting an individual local to the West Metro area of Minnesota, and is a long-term contract to full-time engagement. The ideal Customer Service Representative will be customer-focused, detail orientated, and target driven. Responsibilities:<ul><li>Handle customer inquiries concerning order status, delivery dates, product specifications, and warranty status</li><li>Proactively communicate with customers to address and resolve sales and service issues</li><li>Collaborate with sales personnel to enhance customer service</li><li>Utilize a CRM for documenting customer interactions, managing customer complaints, and providing customer feedback on process improvements</li><li>Conduct research to resolve issues related to mis-shipments, financial matters, and device history</li><li>Provide internal customer service support to the manufacturing facility by clarifying orders, communicating changes to custom orders, and following up on product delivery commitments</li><li>Fulfill orders for stock products and accessories</li><li>Undertake special projects as assigned.</li></ul>

Customer Service Representative Job Overview:We are looking for a Customer Service Representative to join our team in St. Paul, MN for a short-term assignment. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.Key Responsibilities:<ul><li>Provide friendly and professional customer service via phone, email, and in-person interactions.</li><li>Address customer inquiries, concerns, and complaints in a timely and efficient manner.</li><li>Process orders, returns, and account updates while ensuring accuracy.</li><li>Maintain and update customer records in company databases.</li><li>Assist with data entry, documentation, and administrative support as needed.</li><li>Collaborate with internal teams to resolve customer issues and ensure smooth operations.</li><li>Follow company policies and procedures to ensure compliance and consistency in customer service delivery.</li><li>Identify opportunities for process improvements to enhance the customer experience.</li></ul>

Customer Service Representative Are you passionate about helping people, solving problems, and delivering exceptional customer experiences? We’re looking for a reliable and personable Customer Service Representative to join our growing team in the Twin Cities, MN! This is a fully on-site role, offering you the opportunity to make a direct impact by providing outstanding service to our customers and ensuring satisfaction throughout every interaction. Key Responsibilities:<ul><li>Handle incoming calls, emails, and messages from customers while maintaining professional and friendly communication.</li><li>Assist customers by addressing inquiries, resolving complaints, and providing information about products, services, or policies.</li><li>Process orders, track shipments, and manage customer accounts with accuracy and attention to detail.</li><li>Collaborate with internal teams to ensure timely resolution of customer concerns.</li><li>Maintain customer records by updating account information and documenting all interactions using CRM software.</li><li>Identify customer needs and suggest improvements or add-ons to enhance their overall experience.</li><li>Follow company guidelines and workflows while ensuring compliance with customer service standards.</li></ul>

Outbound Customer Service Representative This is a telecommuting position in a challenging, fast paced, high-volume operation, where accuracy and quality are essential. Primary Responsibilities:<ol><li>Contact providers, hospitals and/or clinical staff via phone and email to explain program and request, set commitments for information return, and explain options for completing and transmitting information.</li><li>Develop and manage on-going relationships with providers to reduce provider abrasion and drive program participation.</li><li>You will be responsible for making approx. 40 - 60 outbound calls daily and meeting program specific metrics outlined by leadership. </li><li>In addition to initial outreach, you will perform research to locate providers, prepare data for release, and conduct follow-up.</li><li>Your day will consist of 95% phone work and 5% research and data entry.</li><li>Respond to coaching and various forms of feedback and quality analysis to meet or exceed performance metrics.</li><li>Adhere to Protected Health Information PHI policies and practices.</li></ol>

Customer Service Representative We are seeking a Customer Service Representative to join our team in the Healthcare/NHS industry. Based in MINNEAPOLIS, Minnesota, this role offers a contract to permanent employment opportunity. As a Customer Service Representative, you will be responsible for managing customer communications and queries, maintaining accurate records, and adhering to company policies and procedures. Responsibilities: • Address and resolve patient inquiries effectively and in a timely manner • Maintain and update patient records with high accuracy • Ensure adherence to company policies and procedures • Provide services to both internal and external customers, exchanging complex and sensitive information • Assist in resolving and/or documenting patient issues as needed • Recognize financial, medical, and legal risks based on data collected during customer interactions and follow appropriate procedures • Use company systems to manage customer needs such as appointments, authorizations, claims, invoices, eligibility, benefits, and appeals • Translate oral information into concise and accurate written documentation as per guidelines • Help new or potential members in the choice of Primary Care Physician and provide general information about the medical group • Assist Telehealth Nurses as necessary.

Customer Service Representative We are seeking a Customer Service Representative to join our team in the Healthcare/NHS industry. This role offers a contract to permanent employment opportunity. As a Customer Service Representative, you will be responsible for managing customer communications and queries, maintaining accurate records, and adhering to company policies and procedures. Responsibilities:• Address and resolve patient inquiries effectively and in a timely manner• Maintain and update patient records with high accuracy• Ensure adherence to company policies and procedures• Provide services to both internal and external customers, exchanging complex and sensitive information• Assist in resolving and/or documenting patient issues as needed• Recognize financial, medical, and legal risks based on data collected during customer interactions and follow appropriate procedures• Use company systems to manage customer needs such as appointments, authorizations, claims, invoices, eligibility, benefits, and appeals• Translate oral information into concise and accurate written documentation as per guidelines• Help new or potential members in the choice of Primary Care Physician and provide general information about the medical group• Assist Telehealth Nurses as necessary.

Customer Service Representative In this position, you will be tasked with handling customer applications, maintaining accurate records, resolving customer inquiries, and monitoring customer accounts. Responsibilities include: • Responding to incoming phone calls from customers such as members, providers, and facilities in a call center environment• Identifying and assisting with various customer needs such as benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits, and claims information• Utilizing complex computer systems to locate the status of an issue and provide the appropriate response to the caller• Actively listening and asking relevant questions to identify specific customer questions or issues, while documenting necessary information in computer systems• Researching complex issues across multiple databases and collaborating with support resources to resolve customer issues• Partnering with others to resolve escalated issues when necessary• Striving to meet performance goals in the areas of efficiency, call quality, customer satisfaction, and attendance• Exhibiting strong communication skills and empathy when interacting with customers• Utilizing critical thinking skills to problem solve and resolve customer concerns

Customer Service Representative We are offering a long term contract employment opportunity for a Customer Service Representative. This role is remote and primarily functions within Pacific Time Zones. Responsibilities:• Accurately process patient data, including appointments, authorizations, claims, invoices, eligibility benefits, and appeals• Provide exceptional customer service, demonstrating care and concern for every internal and external customer• Maintain the performance goals established for the position, focusing on patient satisfaction, accuracy, quality, and consistent attendance• Utilize double monitors for data entry and resource use, ensuring adherence to guidelines• Assist other Patient Support Center Representatives and Supervisors with daily paperwork load to resolve and/or document patient issues• Recognize financial, medical, and legal risks based on data collected during customer interactions and follow appropriate procedures• Translate oral information into concise and accurate written documentation per guidelines• Act as a patient advocate, providing services to internal and external customers involving the exchange of complex and sensitive information• Assist new or potential members in the choice of Primary Care Physician (PCP) and supply general information about the medical group• Page clinicians and assist Telehealth Nurses as necessary.

Customer Service Representative We are offering a permanent employment opportunity for a Customer Service Representative in Minneapolis, Minnesota. In this role, you will be part of our team, ensuring the smooth and efficient processing of customer applications and maintaining accurate customer records. Additionally, you'll be monitoring customer accounts and taking appropriate actions based on your observations. Responsibilities: • Efficiently handle requests from billers via WQs or shared Outlook inboxes • Accurately process customer credit applications • Maintain precise customer credit records • Sort and file patient forms, which may involve lifting up to 10 lbs • Locate and retrieve files as and when needed • Cross train and work in different processes as required • Manage repetitive movements including sitting, standing, kneeling, reaching, and ladder climbing • Carry out scanning and filing tasks • Sort mails from lock box, USPS, and internal mail routes • Handle fax sorting and faxing tasks • Manage returned mail by adding flags to each system • Handle claim attachments • Perform miscellaneous tasks as assigned.

Customer Support Representative We are in search of a Customer Support Representative to join our team situated in Lake Elmo, Minnesota. As a Customer Support Representative, you will be the primary point of contact for our customers, assisting them with a wide range of inquiries. You will be given comprehensive training on our systems, processes, and procedures, and be expected to use your problem-solving skills to provide excellent service and help customers navigate their banking needs. This role offers a long-term contract employment opportunity. Responsibilities:• Handle a variety of customer inquiries, providing solutions and ensuring customer satisfaction• Utilize your training to navigate our systems, processes, and procedures effectively• Work collaboratively with team members to support our customers• Use your customer service skills to demonstrate care and commitment during each interaction• Maintain an accurate record of customer interactions and transactions• Use your problem-solving skills to address customer issues and concerns• Participate in ongoing training sessions to enhance your customer service skills• Be available for onsite work as per the scheduled shifts• Utilize your computer navigation skills to efficiently manage customer accounts• Review customer accounts regularly and take appropriate action as needed.

Client Service Coordinator We are seeking a highly organized and detail-oriented Client Services Coordinator in Minneapolis, MN. The Client Services Coordinator will serve as the primary point of contact for residential clients, ensuring seamless communication between both clients and internal teams. This role involves scheduling services, handling incoming inquiries, processing work orders, and supporting overall business operations to enhance client satisfaction for our client's organization. Responsibilities:<ul><li>Respond to client inquiries via phone, email, and in-person, resolving concerns in a courteous manner.</li><li>Serve as the primary liaison between clients and internal teams, providing timely and professional communication.</li><li>Manage scheduling and dispatching of service crews for residential services.</li><li>Process work orders, proposals, and invoices accurately and efficiently.</li><li>Ensure accurate management and updating of the CRM database, including client records, services rendered, and billing information.</li><li>Monitor and follow up on client satisfaction, addressing any service issues promptly.</li><li>Collaborate with field teams to ensure job completion and quality standards are met.</li><li>Support the sales and operations teams with administrative tasks and reporting.</li><li>Participate in initiatives aimed at enhancing internal processes and improving the overall client experience.</li><li>Perform general office duties, including filing, data entry, and document preparation.</li><li>Provide support for special projects and team objectives as needed.</li></ul>

Call Center Are you an effective communicator who enjoys helping customers and resolving issues? Do you thrive in a fast-paced environment where excellent service is prioritized? We’re hiring Call Center Representatives to join our team in the Twin Cities, MN! This is a fully on-site position, where you’ll become an essential part of our team by delivering outstanding customer support and building lasting connections. Key Responsibilities:<ul><li>Handle a high volume of inbound and outbound customer calls, providing professional and friendly assistance.</li><li>Respond to customer inquiries regarding products, services, billing, and account management.</li><li>Troubleshoot and resolve customer issues while ensuring a positive resolution experience.</li><li>Accurately document customer interactions and details using company systems and software.</li><li>Strive to meet and exceed performance metrics, including call response time, resolution rates, and customer satisfaction scores.</li><li>Collaborate with teammates and supervisors to address escalations and identify process improvements.</li><li>Stay informed about company products, policies, and updates to provide accurate information to customers.</li></ul>

Client Services Associate Client Service Associate – Direct Hire OpportunityAre you a detailed-oriented professional passionate about supporting client success in the financial services industry? We’re hiring a Client Service Associate for a full-time, direct hire position. This role is an incredible opportunity to join a dynamic team and be a pivotal resource for operational and client account management.Key Responsibilities:<ul><li>Act as the primary contact for client to-dos, inquiries, and questions outside of client meetings.</li><li>Research and resolve complex account issues efficiently.</li><li>Input data to generate financial plans including retirement, tax, estate, and insurance planning.</li><li>Prepare and submit all paperwork for client onboarding, transfers, and money movement, ensuring proper client documentation.</li><li>Master custodial platforms </li><li>Handle tasks like RMD cashiering and account tracking for successful business transfers.</li><li>Foster collaborative success by performing additional responsibilities as needed.</li></ul>Preferred Qualifications:<ul><li>Familiarity with investment advisory systems.</li><li>Strong critical thinking, problem-solving, and attention to detail.</li><li>Ability to handle confidential matters with professionalism.</li><li>Exceptional written, verbal, and client service skills; team player and self-starter mindset.</li></ul>This position is a great fit for professionals eager to grow and contribute within a fast-paced, client-focused environment.How to Apply: Contact Douglas Rickart at 612-249-0330 or find him on LinkedIn to discuss next steps. Don’t miss the chance to make an impact with this exciting opportunity—apply today!

Entry-Level Supply Chain Specialist We are offering a contract to permanent employment opportunity for an Entry-Level Supply Chain Specialist in Oakdale, Minnesota. As part of our team, your primary function will be managing various aspects of our supply chain, with a focus on customer service, inventory management, and logistics. Responsibilities:• Process and initiate sales orders along with replacement orders in a timely and efficient manner• Maintain and manage an accurate inventory control system through regular updates and postings• Assist in validating pricing on sales invoices as required• Provide periodic updates on order status and tracking information to relevant stakeholders• Support marketing and sales initiatives with necessary data and logistics support• Attend training sessions as required to stay updated with the latest industry practices• Ensure effective follow-up communication with sales reps, distributors, and other team members• Utilize Microsoft Excel for data management and reporting purposes• Handle customer inquiries and resolve any issues related to invoices and billing• Perform other tasks as assigned to ensure the smooth functioning of the supply chain operations. *Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment. Please submit your resume and call Jordan Lynch at 651-293-3973 for review and consideration.

Collections Specialist We are in search of a Collections Specialist to join our team in the manufacturing industry, based in Coon Rapids, Minnesota. This role offers a short term contract employment opportunity. As a Collections Specialist, your main duty will be to ensure the collection of due balances and maintain accurate customer credit records. Responsibilities: • Interact directly with customers and internal partners to facilitate the collection of balances due. • Review and evaluate orders placed on credit hold. • Work collaboratively with customers to resolve any disputes related to invoices. • Provide customers with documentation related to invoices and payments upon request. • Collaborate with Business Teams to address issues related to customer delinquency. • Utilize Accounting Software Systems and CRM to manage customer accounts and collections processes.

Medical Collections Specialist Are you a sharp, detail-oriented individual who excels in account resolution and thrives in a fast-paced healthcare setting? Robert Half is currently seeking an experienced Medical Collections Specialist to join a leading healthcare organization in Minneapolis. In this vital role, you'll contribute to the financial health of the organization by ensuring timely and accurate collection of payments from patients and insurance providers. Key Responsibilities:<ul><li>Manage accounts receivable by conducting follow-ups on outstanding payments with patients and insurance companies.</li><li>Research and resolve claims that are denied, underpaid, or delayed.</li><li>Handle inquiries from patients or payers regarding balances, payment plans, and billing discrepancies.</li><li>Submit appeals to insurance companies for denied claims, ensuring updated documentation and compliance with payer policies.</li><li>Accurately update patient accounts and payment status in the organization's billing and collections software.</li><li>Collaborate with internal billing and coding teams to address discrepancies and verify claim accuracy using resources like CPT or ICD-10 codes.</li><li>Maintain compliance with HIPAA regulations and all applicable healthcare laws.</li></ul>

ServiceNow Admin/Help Desk Liaison This exciting role bridges the gap between the Service Desk and Infrastructure teams, making you a key player in optimizing and supporting the ServiceNow platform for the organization. As a hands-on team member, you will handle diverse priorities, act as a point of contact for system upgrades, support tickets, and collaborate with external analytics partners. With a combination of technical expertise, adaptability, and strong problem-solving skills, you'll contribute to the improvement and maturity of IT operations. Key Responsibilities:<ul><li>Serve as the go-to expert for ServiceNow upgrades, changes, and internal platform support.</li><li>Collaborate with external partners handling analytics and module setups, ensuring alignment with organizational needs.</li><li>Provide support for ServiceNow tickets not limited to troubleshooting issues or handling enhancement requests.</li><li>Develop strategies to improve efficiency and address system/process gaps proactively.</li><li>Participate in managing customer accounts, coordinating actions with Service Desk, and delivering high-quality support.</li><li>Exhibit strong problem-solving skills, adaptability, and forward-thinking ideas to improve IT operations in a lean and evolving environment.</li><li>Support various operational needs, requiring expertise in ServiceNow ITSM, ServiceNow Applications, and Windows 11.</li><li>Provide knowledge and leadership in addressing system concerns for users.</li><li>Serve as a driver of change, striking a balance between day-to-day tasks and strategic initiatives.</li></ul>Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf(.com).

Bank Compliance Officer Compliance Officer – Fair Lending | Twin Cities Metro AreaAre you a compliance leader ready to make an impact? Our client, a prominent regional commercial bank in the Twin Cities market, is seeking a Compliance Officer to oversee their Fair Lending program. This is a unique opportunity to join a dynamic financial institution committed to equitable lending practices and community development.As a Compliance Officer, you’ll lead the Fair Lending team, ensuring the bank adheres to regulatory compliance requirements while advancing its community reinvestment and consumer lending initiatives.Key Responsibilities<ul><li>Manage and mentor Fair Lending Analysts, driving professional growth and a collaborative team culture.</li><li>Oversee community reinvestment activities by partnering with executive management to develop strategies that address community banking needs and regulatory compliance.</li><li>Monitor regulatory trends, ensuring timely updates to policies and procedures.</li><li>Develop and implement programs to enhance community lending performance while meeting compliance standards (e.g., ECOA, HMDA, CRA).</li><li>Serve as the point of contact for CRA examinations and ensure corrective actions from audits are implemented effectively.</li><li>Provide actionable insights to executive stakeholders to support fair lending strategic initiatives.</li></ul>Qualifications<ul><li>5+ years of experience in financial regulatory compliance, preferably in a financial institution or agency; or a Juris Doctor with 3+ years of relevant experience.</li><li>2+ years of team management experience with proven leadership and mentorship skills.</li><li>Strong knowledge of community lending compliance laws such as CRA, ECOA, HMDA, FHA, and UDAAP.</li><li>Exceptional communication, organizational, and analytical skills. Advanced proficiency in Excel is a plus.</li><li>Ability to maintain confidentiality while managing complex compliance issues.</li></ul>Why Join?This role offers the chance to impact fair banking practices, engage with community initiatives, and work alongside a collaborative team dedicated to driving regulatory excellence.Ready to take the next step in your career? Contact Douglas Rickart today at 612-249-0330, connect with him on LinkedIn, or click the application link to apply!

Receptionist Are you a friendly and organized professional looking to make a great first impression on behalf of an organization? Do you thrive in a fast-paced environment and enjoy interacting with people? We are searching for a welcoming and polished Receptionist to join our team in the Twin Cities, Minnesota area. This is a fully on-site role that offers you the chance to be the face of the company and a key part of our day-to-day operations. Key Responsibilities:<ul><li>Serve as the first point of contact for visitors, ensuring a positive and professional welcome.</li><li>Answer and direct incoming phone calls with professionalism and accuracy.</li><li>Maintain front desk operations, including receiving and distributing mail, packages, and deliveries.</li><li>Assist with scheduling, meeting room coordination, and other administrative tasks as needed.</li><li>Provide support to staff by managing office supply inventory and placing orders when necessary.</li><li>Handle general inquiries and assist with basic troubleshooting or directing inquiries to the appropriate department.</li><li>Maintain a clean, organized, and presentable reception area to provide an excellent first impression for all visitors.</li></ul>

Receptionist The Receptionist will serve as the first point of contact for visitors and callers, providing a warm and professional welcome to all. This role requires excellent communication and interpersonal skills, a high level of organization, and the ability to handle multiple tasks efficiently. The ideal candidate will be personable, detail-oriented, and capable of creating a positive first impression. Key Responsibilities:<ul><li>Greet and welcome visitors in a professional and friendly manner.</li><li>Answer and direct phone calls to the appropriate staff members.</li><li>Manage the reception area, ensuring it is clean, organized, and presentable.</li><li>Receive and distribute mail, packages, and deliveries.</li><li>Assist with scheduling appointments and meetings.</li><li>Maintain visitor logs and issue visitor badges.</li><li>Provide general administrative support, including data entry, filing, and photocopying.</li><li>Respond to inquiries and provide information about the company.</li><li>Assist with special projects and other duties as assigned.</li></ul>

Collections Specialist We are in search of a Collections Specialist to join our team. In this role, you will manage high-value accounts, collaborate with internal teams and clients to resolve payment issues, and maintain strong client relationships. This position offers a long-term contract employment opportunity. Responsibilities:• Handle the collection processes for accounts that are overdue• Use tools such as Oracle ERP, Salesforce CRM, and GetPaid to manage accounts• Collaborate with resellers and end users to optimize cash flow and resolve payment delays• Investigate issues leading to non-payment and work towards their resolution• Maintain a positive relationship with clients while meeting collection targets• Administer and process customer credit applications with accuracy and efficiency• Monitor customer accounts and take necessary action• Maintain accurate records of customer credit• Help in the administration of claims• Perform billing functions and answer inbound calls when necessary

TalentMatch®

21 results for Customer Service Representative in Shakopee, MN

TalentMatch^®