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2 results for Help Desk Analyst in Seattle, WA
- Bellevue, WA
- onsite
- Temporary
- 26 - 32 USD / Hourly
- <p>Robert Half is searching for a <strong>Tier 1 Help Desk Candidate (Part Time)</strong> who can support an <strong>K-8 Independent school </strong>based in <strong>Bellevue, WA</strong>. This candidate will be responsible for partnering closely with students and faculty covering a variety of technical issues on a tier 1 basis. This position is will be a <strong>3 month contract</strong> with the potential to extend or convert. <strong>Apply today!</strong></p><p><br></p><p><strong>Job Details: </strong></p><p><strong>Duration:</strong> 3 months with potential to extend or convert</p><p><strong>Schedule: </strong>20 hour work week, 8am to 1pm PST </p><p><strong>Days:</strong> (M, W, TR, F)</p><p><strong>Location: </strong>100% Onsite in Bellevue, WA</p><p><br></p><p><strong>Job Responsibilities</strong></p><ul><li>Serve as the first point of contact (Tier 1) for all help desk requests from students, faculty, staff, and families.</li><li>Provide timely technical support via walk-ups, ticketing system, email, messaging, and phone.</li><li>Troubleshoot and resolve issues related to hardware, software, user accounts, network access, and classroom technology.</li><li>Escalate complex issues to Tier 2 support with clear and detailed documentation.</li><li>Support and maintain school-issued devices, including laptops, tablets, printers, phones, and audiovisual equipment.</li><li>Perform routine maintenance tasks such as updates, patches, device cleaning, and minor repairs.</li><li>Maintain accurate records of technology assets, including setup, deployment, collection, and inventory tracking.</li><li>Manage printer toner inventory, ordering, replacement, and recycling.</li><li>Document troubleshooting steps and resolutions within the help-desk ticketing system.</li><li>Develop and update basic end-user documentation and how-to guides.</li><li>Provide on-site technical support for school events, including occasional evening or weekend coverage.</li><li>Maintain confidentiality of sensitive information and deliver professional, customer-focused service in all interactions</li></ul>
- 2026-03-05T00:00:00Z
- Lynnwood, WA
- onsite
- Temporary
- 28 - 33 USD / Hourly
- <p>Robert Half Technology is looking for a Help Desk Technician to support a client based in Lynnwood, Washington. This is a 100% onsite position, Monday to Friday (8AM-5PM). </p><p><br></p><p><strong>Duration:</strong> Contract; with potential to extend </p><p><strong>Location: </strong>Onsite in Lynnwood, Washington </p><p><strong>Pay rate: </strong>$33/hourly </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide first-level technical support to end users via phone, email, in person, or a ticketing system</li><li>Troubleshoot and resolve basic hardware, software, and connectivity issues</li><li>Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals</li><li>Assist with user account creation, access permissions, and system onboarding/offboarding</li><li>Perform routine system checks, updates, and preventative maintenance</li><li>Escalate complex or unresolved issues to senior IT staff when appropriate</li><li>Document issues, solutions, and procedures in ticketing systems and knowledge bases</li><li>Support basic network troubleshooting and device setup</li><li>Follow company IT policies, security standards, and best practices</li></ul>
- 2026-03-05T00:00:00Z