We are in search of an AR/Billing/Collections Specialist to join our operations in Seattle, Washington. This role demands a keen eye for detail and strong communication skills, with a focus on maintaining efficient collections and ensuring accurate billing processes. You will be actively involved in managing customer accounts, from processing applications to resolving inquiries, and will play a crucial role in improving our financial efficiency.

Responsibilities:

• Efficiently process customer credit applications, ensuring accuracy at all stages.

• Keep customer credit records up-to-date, making necessary updates as needed.

• Engage in proactive communication with customers regarding overdue payments, negotiating payment plans when necessary, and resolving any disputes to ensure a smooth collection process.

• Collaborate with internal teams to address billing discrepancies, resolve invoicing errors, and ensure accurate financial records are maintained.

• Contribute to the automation of the collections process by aiding in the implementation and improvement of automated collection tools and workflows.

• Regularly review aging reports and identify overdue payments, escalating delinquent accounts as necessary to minimize financial risk.

• Provide detailed weekly updates to management on collections progress, outstanding balances, and potential risks.

• Use your knowledge of accounting software systems and CRM to effectively manage accounts receivable and streamline the collections process.

• Handle inbound calls from customers, providing a high level of service and resolving any billing or payment-related issues.

• Administer claims and review invoices, ensuring they are accurate and issued to customers in a timely fashion.

The salary range for this position is $75,000 to $78,000.

Benefits:

Medical/Dental/Vision

Life insurance

STD/LTD

15 days PTO

8 paid holidays

401k with match