We are offering an exciting opportunity for an E-Commerce Manager in Van Nuys, California. The primary focus of this role lies in the realm of e-commerce operations, including product and content management, search performance, customer service, and order fulfillment. Additionally, the E-Commerce Manager will be expected to collaborate with various teams to align e-commerce initiatives with broader company objectives.
Responsibilities
• Overseeing the daily operations and future planning for our e-commerce endeavors, including but not limited to product and content management.
• Implementing technological strategies aimed at enhancing e-commerce platforms and improving customer experience, design, and sales performance.
• Collaborating with the Marketing, IT, and customer service teams to provide direction and support in meeting customer experience, content management, and service expectations.
• Managing relationships with multiple partners for e-commerce platform, content, and consulting services.
• Aligning with Marketing, Sales, and Executive teams to ensure e-commerce initiatives align with overall company goals.
• Expanding the use of analytics tools to monitor site activity, performance, and customer experience, and collaborating with Marketing on promotions, merchandising, and technology improvements.
• Collaborating with Marketing to ensure effective SEO efforts, aligning with various promotional and sales goals.
• Working with Legal and Technology teams to ensure privacy, security, and compliance across all platforms.
• Developing and maintaining monthly scorecards for Executives, showcasing activity and results from all websites, highlighting improvements in customer support, branch staff engagement, and sales revenue.
- Proven experience in the field of E-commerce is essential for the role.
- Proficiency in E-commerce management, including the ability to strategize and optimize online sales.
- Demonstrable experience in managing E-commerce operations, ensuring smooth online transactions.
- Familiarity with Shopify, ROC, Magento or a similar E-commerce platform used by many online stores and retail point-of-sale systems.
- Experience in analytics and reports with Excel or any BI tools
- Ability to leverage E-commerce tools and strategies to increase online visibility and sales.
- Bachelor's Degree in business, marketing, ecommerce, computer science or related field
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