We are offering a short term contract employment opportunity for an Office Services Associate in San Francisco, California. The selected candidate will be a key member of our team, providing front-of-house reception support and back-office services. This role involves a variety of tasks including litigation printing, reprographics, copy and mail services, and support for services in hospitality facilities, audio/visual, and other service lines as needed.
Responsibilities:
• Accurately process and maintain customer credit applications and records.
• Handle and resolve customer inquiries promptly and professionally.
• Monitor customer accounts and take appropriate action as necessary.
• Ensure all office services work is logged appropriately.
• Perform office services tasks, primarily reprographics, mail, and intake functions following established procedures.
• Communicate with supervisors or clients on job or deadline issues.
• Prioritize workflow and ensure all work is accepted, completed, and delivered within contracted deadlines.
• Troubleshoot basic equipment problems and place service calls when needed.
• Interact with clients in person, over the phone, or electronically, providing exceptional customer service.
• Adhere to company policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.
• Perform quality assurance on own work and work of others.
• Must possess strong customer service skills, with a focus on delivering high-quality assistance to clients and colleagues.
• Demonstrated proficiency in handling various office functions and operations, including managing office equipment and maintaining logs.
• Understanding and adherence to company procedures and policies is required.
• Experience in answering inbound calls and managing service calls efficiently and professionally.
• Proven experience in supervising a team and maintaining a positive and productive work environment.
• Familiarity with 'About Time' software or similar time management tools.
• Familiarity with hiring processes, with an emphasis on ensuring a smooth onboarding experience for new hires.
• Experience with scanning and printing tasks, including handling of machinery and quality assurance of output.
• Ability to perform receptionist duties, such as greeting visitors and handling incoming calls.
• Ability to troubleshoot office equipment issues and facility-related problems.
• Comfortable working in a digital environment, with proficiency in digital tools and platforms.
• Excellent communication skills, both verbal and written, to effectively interact with team members and clients.
• Experience in scanning documents, ensuring the quality and accuracy of digitized files.
• Knowledge of machinery maintenance and operation, including printing and scanning equipment.
• Familiarity with paper handling, including printing, scanning, and distribution of faxes.
• Ability to ensure quality assurance in all office-related tasks and output.
• Familiarity with litigation procedures and documents, if required.
• Willingness to work overtime when necessary to meet deadlines or handle high-priority tasks.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit
roberthalf.gobenefits.net for more information.
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