Responsibilities:
• Accurately and efficiently handle customer inquiries primarily through email, and also via phone and chat.
• Monitor customer accounts and provide feedback on customer sentiment and trends to help the team improve services and address recurring issues.
• Continuously stay updated on new product features and company updates to provide customers with accurate and relevant information.
• Collaborate with cross-functional teams to advocate for customer needs and improve overall experience.
• Analyze customer feedback and trends to drive continuous improvement initiatives.
• Develop, refine, and suggest process improvements, including enhancements to internal and customer-facing documentation, to boost efficiency and reduce contact rates.
• Develop and document best practices to standardize issue resolution and enhance team productivity.
• Proficiency in answering inbound calls, handling customer inquiries, and providing solutions promptly.
• Previous experience in a call center or customer service role is a must.
• Strong customer service skills, with the ability to build rapport and maintain positive relationships with clients.
• Accurate data entry skills, with attention to detail and the ability to process information quickly.
• Excellent email correspondence skills, ensuring responses are timely and professionally presented.
• Experience in managing both inbound and outbound calls, demonstrating effective communication and problem-solving skills.
• Proficiency in Microsoft Excel, with the ability to use formulas, create spreadsheets, and interpret data.
• Proficiency in Microsoft Word, with the ability to create, edit, and format documents efficiently.
• Experience in order entry, ensuring all customer orders are processed accurately and in a timely manner.
• Ability to schedule appointments, manage calendars, and ensure all meetings and events are accurately recorded.
** If you're interested in this position, please apply to this position and contact Georgia Cienkus at georgia.cienkus - at - roberthalf - .com with your word resume and reference job ID#00410-0013170376**