Robert Half is seeking a dedicated Customer Service Representative to join the team at one of our clients. This is an exciting opportunity to work with a company that values both its employees and customers, ensuring satisfaction and success on both sides of the equation.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat, ensuring all concerns are addressed professionally and efficiently.
- Resolve product or service issues by clarifying complaints, determining the cause, and choosing the best solution.
- Maintain detailed and accurate customer records in company systems.
- Provide information about products, services, and account status to customers when requested.
- Collaborate with internal teams to escalate and resolve complex issues.
- Follow up with customers to ensure satisfaction and address any ongoing concerns.
- Uphold company values of honesty, respect, and positivity in all interactions.
- Identify opportunities to improve customer service processes and suggest ideas for enhancements.
- Previous experience in customer service, call center, or support roles (1+ years preferred).
- Exceptional verbal and written communication skills.
- Strong interpersonal skills and the ability to build rapport with customers.
- Proficiency in using customer service software, CRMs, or basic office applications such as Microsoft Office Suite.
- Excellent organizational and problem-solving abilities, with a keen eye for detail.
- Ability to work independently and as part of a team.