About the Organization
Our client, a dedicated nonprofit organization committed to supporting diverse and underserved communities, is seeking a compassionate and detail-oriented Case Specialist fluent in Farsi, Dari, and Pashto. This organization provides critical services to individuals and families, fostering empowerment, stability, and access to essential resources.
Position Summary
The Case Specialist will play a key role in providing direct support and advocacy to Farsi, Dari, and Pashto-speaking clients. This position involves conducting needs assessments, connecting clients with vital services, and guiding them through complex systems to help them achieve personal and family goals. The ideal candidate will bring cultural awareness, strong organizational skills, and a deep commitment to community service.
Key Responsibilities
- Client Support & Advocacy:
- Conduct client intakes, needs assessments, and develop personalized service plans.
- Provide one-on-one case management and ongoing support to Farsi, Dari, and Pashto-speaking clients.
- Advocate for clients' access to healthcare, housing, legal aid, employment, and educational resources.
- Resource Coordination:
- Build and maintain relationships with community organizations, government agencies, and service providers.
- Connect clients with appropriate resources and assist in navigating application processes.
- Documentation & Reporting:
- Accurately document client interactions, service plans, and progress notes in the case management system.
- Prepare reports for internal tracking and external reporting requirements.
- Cultural Competence:
- Use fluency in Farsi, Dari, and Pashto to provide sensitive, clear communication.
- Educate clients on available services and their rights in culturally appropriate ways.
- Outreach & Education:
- Participate in community outreach efforts to raise awareness of the organization’s programs.
- Lead workshops or informational sessions for Farsi, Dari, and Pashto-speaking communities.
Qualifications
- Language Skills:
- Fluency in Farsi, Dari, and Pashto (spoken and written) is required.
- Education & Experience:
- Bachelor’s degree in Social Work, Human Services, Psychology, or a related field (preferred).
- 2+ years of experience in case management, client advocacy, or a related field, preferably in a nonprofit setting.
- Skills & Abilities:
- Strong interpersonal, organizational, and problem-solving skills.
- Proficiency in case management software and Microsoft Office Suite.
- Ability to navigate sensitive cultural contexts with empathy and respect.