We are offering a contract to permanent employment opportunity for a Cloud System Administrator in Salt Lake City, Utah. In this role, you will be tasked with managing and improving our cloud infrastructure, providing expert-level support for technical issues, and contributing to project implementation.
Responsibilities:
• Serve as the final point of contact for complex technical issues and ensure their timely resolution.
• Contribute to project initiatives by assisting with the deployment and configuration of cloud infrastructure.
• Collaborate with internal teams to improve operational workflows and ensure client satisfaction.
• Participate in the engineering of solutions, including aiding sales teams in formulating technical solutions.
• Document escalated issues and project implementations comprehensively.
• Monitor key metrics such as resolution time and project timelines and take appropriate action.
• Participate in on-call rotations to provide after-hours support for escalated incidents and critical issues.
• Utilize CRM and ticketing systems to track service metrics and support the delivery of high-quality services.
• Troubleshoot advanced networking issues, with a focus on Layer 2 and 3 networking issues.
• Manage and troubleshoot virtual environments using Hyper-V and VMware.
• Ensure data integrity by troubleshooting backup issues and implementing BDR solutions.
• Handle escalated issues related to Microsoft Azure and other cloud environments.
• Perform advanced troubleshooting in M365 services.
• Collaborate with other teams for the quick resolution of critical or security-related issues.
• Lead or support technical projects, ensuring alignment with client needs and company goals.
• Minimum of 5 years of experience in a similar role as a Cloud System Administrator
• Proficient in Intune for device management and mobile application management
• Experience with Microsoft Defender for endpoint security and threat management
• Strong knowledge of Microsoft 365 Enterprise for productivity, security, and device management
• Solid understanding of Networking principles and technologies for robust system configuration
• Expertise in Microsoft Azure for building, testing, deploying, and managing applications and services
• Familiarity with SharePoint for collaboration, file sharing, and web publishing
• Proficiency in Azure Active Directory for identity and access management services
• Experience in Firewall Configuration to ensure system security and data protection
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit
roberthalf.gobenefits.net for more information.
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