We are seeking a Sales Account Manager to join our team in the industrial machinery industry in Rohnert Park, California. As a Sales Account Manager, you will play a pivotal role in identifying new business opportunities and managing key client relationships. You will be tasked with driving business development and revenue growth to meet sales objectives.
Responsibilities:
• Develop and implement strategies to expand the company's client base through the identification, prospecting, and qualification of new business opportunities.
• Serve as the primary point of contact for assigned clients, ensuring high client satisfaction through regular communication, support, and problem resolution.
• Collaborate with the sales team to establish growth strategies for existing accounts and penetration into new markets.
• Work closely with internal teams such as engineering, operations, and product development to deliver a cohesive and exceptional client experience.
• Monitor and analyze account metrics, revenue forecasts, and KPIs to track progress towards targets.
• Develop pricing and service strategies tailored to clients' needs and aligned with company goals.
• Meet or exceed sales targets by upselling and cross-selling to existing clients and closing new deals.
• Prepare and deliver regular reports on account status, business opportunities, and the competitive landscape.
• Facilitate communication between clients and internal teams, ensuring expectations are met on both sides.
• Develop and implement account plans to ensure long-term client satisfaction and retention.
• Minimum of 3 years experience in a sales account management role within the industrial machinery industry.
• Proficiency in ADP - Financial Services, demonstrating a solid understanding of its application in the field.
• Strong knowledge of CRM systems, with a focus on customer relationship management and data analysis.
• Familiarity with ERP - Enterprise Resource Planning, underlining a robust understanding of business process management.
• Proven experience with ERP Solutions, reflecting the ability to optimize business procedures and operations.
• Experience in Answering Inbound Calls, ensuring excellent customer service and response times.
• Exceptional communication skills, both written and verbal, for effective interaction with clients and team members.