Responsibilities:
• Independently manage critical military spares purchase orders
• Efficiently clear order holds and submit data to the government WAWF site for delivery processing
• Regularly communicate with customers regarding the status of purchase order modifications, which may involve updating customer portals and supporting customer meetings
• Address daily customer inquiries and collaborate with various internal functions to resolve issues related to under lead time orders, schedule misalignments, and delivery schedules
• Provide updates on commitments, recovery schedules, metrics, and data to external customers
• Assist in resolving delivery level holds, including shipping, packaging, order holds, ITC, credit holds, portal issues, etc.
• Generate and provide necessary documents such as packing slips and CoCs to the customers
• Utilize SAP for sales order review and delivery/shipping related processing when needed
• Support internal reporting and contribute to the implementation of process improvements.
• Experience with office functions and training.
• Familiarity with reviewing processes and 'About Time' software.
• Knowledge of Financial Notes and Metric Reporting.
• Experience with managing Purchase Orders and Shipping.
• Ability to liaise with Suppliers and contribute to Process Improvement.
• Proficiency in SAP R/3 software.
• Understanding of Specifications and Agreements.
• Experience with Recovery processes and Packaging Components.
• Ability to develop Validation Plans.
• Experience dealing with External Customers.
• Proficiency in Modification procedures.
• Experience with Quotations.
• Knowledge of A Plus and ASP - Active Server Page.
• Experience with online Portals and conducting Customer Meetings.