;

5 results for Customer Service Representative in Richmond, VA

Relevance

Date Posted

Create a Job Alert

Email me about new Customer Service Representative jobs in Richmond, VA

Are you sure you want to pass on this job?

We are offering a temporary employment opportunity for a Customer Service Representative in North Chesterfield, Virginia. The individual will be part of a dynamic, rapidly evolving call center environment.

Responsibilities:

• Addressing customer inquiries in an accurate and timely manner

• Ensuring strict adherence to company policies and maintaining confidentiality of customer records and information

• Receiving and initiating telephone calls as part of customer service responsibilities

• Utilizing advanced Microsoft Office skills to maintain records and manage customer data

• Demonstrating an ability to navigate multiple computer systems, applications, and utilize search tools to find information

• Processing complex transactions and conducting extensive research to resolve complex customer inquiries

• Demonstrating an ability to interact effectively with both internal and external partners and clients

• Actively solving problems by listening for customer cues and resolving issues with grace and integrity

• Proving adept at learning quickly and efficiently, especially in tech-related tasks

• Delivering personalized service based on individual customer needs.

• Proficiency in answering inbound calls and dealing with customer inquiries
• Solid experience in a call center customer service environment
• Strong customer service skills and the ability to resolve customer complaints or issues
• Excellent data entry skills with high attention to detail and accuracy
• Ability to manage email correspondence professionally and promptly
• Proficiency in handling both inbound and outbound calls
• Advanced knowledge of Microsoft Excel for data analysis and reporting
• Proficient in using Microsoft Word for document creation and editing
• Experience in order entry, ensuring accurate and timely processing
• Ability to schedule appointments efficiently, balancing team availability and customer needs
• Familiarity with Zendesk or similar customer service software

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

5 results for Customer Service Representative in Richmond, VA

Customer Service Representative We are offering a temporary employment opportunity for a Customer Service Representative in North Chesterfield, Virginia. The individual will be part of a dynamic, rapidly evolving call center environment. Responsibilities:• Addressing customer inquiries in an accurate and timely manner• Ensuring strict adherence to company policies and maintaining confidentiality of customer records and information• Receiving and initiating telephone calls as part of customer service responsibilities• Utilizing advanced Microsoft Office skills to maintain records and manage customer data• Demonstrating an ability to navigate multiple computer systems, applications, and utilize search tools to find information• Processing complex transactions and conducting extensive research to resolve complex customer inquiries• Demonstrating an ability to interact effectively with both internal and external partners and clients• Actively solving problems by listening for customer cues and resolving issues with grace and integrity• Proving adept at learning quickly and efficiently, especially in tech-related tasks• Delivering personalized service based on individual customer needs.

Customer Service Representative We are seeking a Customer Service Representative, with a focus on delivering exceptional service to our customers in the banking industry. This role is predominantly remote, with the exception of on-site duties on Tuesdays and Thursdays. Our operations run around the clock, and we offer flexible schedules. This position offers a contract to permanent employment opportunity. Interested candidates must be open to work non-traditional business hours to include evening work and possibly weekends. Responsibilities:• Efficiently handle customer inquiries related to their electronic banking matters.• Answer inbound calls promptly and professionally.• Deliver top-notch customer service, addressing and resolving concerns.• Accurately process data entry tasks and maintain customer records.• Coordinate email correspondence with customers to address their banking questions.• Manage both inbound and outbound calls, ensuring effective communication.• Utilize Microsoft Excel and Word for various tasks.• Handle order entries accurately and in a timely manner.• Schedule appointments as required, demonstrating strong organizational skills.• Monitor customer accounts and take necessary actions based on account status.

CW - Payment Operations Specialist I We are offering a long-term contract employment opportunity for a Payment Operations Specialist I in Richmond, Virginia. In this role, you will work in the financial industry, specializing in electronic payments. You will be expected to have a basic understanding of ACH networks and a general knowledge of the Nacha Operating Rules and Guidelines. Your main duties will involve processing customer applications, maintaining customer records, and resolving customer inquiries in a timely and efficient manner. Responsibilities: • Handle customer inquiries regarding electronic payments through various communication channels such as phone and email • Process ACH files and manage suspended files • Balance GL's/accounts related to ACH settlement • Conduct research and error resolution for inbound/outbound ACH • Maintain accurate customer credit records and perform account or system level maintenance as it relates to ACH products and services • Adhere to all applicable laws and regulations governing bank operations, including compliance with the Bank's BSA/AML Policy and Procedures and Nacha Operating Rules and Guidelines • Provide support for daily processing of wholesale business banking and consumer payment systems • Contribute to the development and improvement of all processes, objectives of the team and business • Communicate frequently with internal and external customers, prioritizing the delivery of an excellent experience using strong verbal and written communication skills • Provide high degree of professionalism and confidentiality in handling and having access to sensitive information

Help Desk Analyst I We are in the process of recruiting a Help Desk Analyst I in the insurance industry. This role is based in Richmond, Virginia, 23235, United States and offers a contract to permanent employment opportunity. As a Help Desk Analyst I, you'll be a first-line responder, tackling various technical issues related to hardware, software, and peripherals. You'll also manage and document service tickets, ensuring prompt resolution in line with service level agreements (SLAs). Responsibilities: • Act as the first point of contact for end users across all company facilities, maintaining a customer-centric approach to ensure user satisfaction. • Handle incoming requests for assistance, identifying affected users and systems. • Prioritize and adjust service tickets for resolution as necessary. • Strive to meet SLA objectives for service tickets and requests. • Resolve tickets, seeking help from other team members or escalating issues as appropriate. • Communicate openly about the status of open incidents and follow-ups, once issues are resolved. • Document each trouble ticket accurately for future reference and to build an internal knowledge base. • Coordinate with internal and/or external resources to resolve an incident. • Act as a representative to escalate issues and find solutions promptly. • Work with vendors to ensure mission success and quality product and service delivery.

Front Desk Coordinator We are seeking a Front Desk Coordinator to join our team in the non-profit sector, located in Richmond, Virginia. This role will be the first point of contact in our small office environment, managing the front desk, handling administrative duties, and providing exceptional service to our visitors. This position offers a short term contract employment opportunity. Responsibilities: • Managing the opening and closing procedures of the office daily • Handling multi-line phone systems and directing calls appropriately • Welcoming and assisting visitors, including case workers and employees • Maintaining a sign in/out sheet at the front desk • Sorting and distributing incoming mail effectively • Preparing and sending out packages • Accepting and managing deliveries • Executing administrative duties, including filing and record-keeping • Ensuring the front desk and reception area is always presentable and functional.

TalentMatch®

5 results for Customer Service Representative in Richmond, VA

TalentMatch^®