6 results for Help Desk Analyst in Richfield, MN

Help Desk Analyst I

Minnetonka, MN
onsite
Temporary
22 - 24 USD / Hourly
***100% onsite in Minnetonka, MN*** Robert Half has a client looking to add to their team on account of their growth! This client is a managed service provider and handles IT support for their clients running traditional Windows environments. This role works supporting a variety of clients remotely on their service desk based out of Minnetonka. Position Responsibilities: • Take initial telephone inquiries and troubleshoot hardware, software, or network problems • Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly • Document all customer interaction with high attention to detail and accuracy • Update all tickets according to Service Level Agreements (SLA) • Understand and follow Delivery Process following ITIL guidelines: incident management, problem management, change management, and knowledge management • Recognize and escalate more difficult problems • Accurately document customer impact, resolution steps, and appropriate priority in accordance with policy and customer requirements • Incident management, recovery, and performance monitoring and reporting with high attention to detail and data accuracy • Provide after-hours support for clients. Shifts may include nights and weekends. There may be structured on-call responsibilities. • Maintain detail oriented, quality interactions with customers at all times • Work as an effective team member with the team, partners and internal staff • Other duties as assigned What You Bring: • Experience in a technical support or customer service role preferred • Bachelor’s degree, technical degree or certifications preferred • Working knowledge of a variety of technologies including, but not limited to: Windows 7, Windows 8, Windows 10, desktop/notebook hardware, Windows Server and general networking technologies • Basic knowledge of e-mail (Exchange/Office 365), Active Directory, ITIL, and Server hardware • efficient, self-starting mentality with value placed on integrity • Ability to work as an effective team member with the team, partners and internal staff • Strong English communication skills, both written and verbal • Ability and desire to learn new technologies as mutually defined • Ability to prioritize multiple tasks, anticipate situations, and take quick action • Typing speed of 40 words per minute or faster Physical Demands: • This position requires sitting at a computer for extended periods of time and some light lifting as needed Work Environment: • While performing the duties of this position, the employee will be required to work in a standard office setting ANYONE INTERESTED SHOULD CONTACT ROBERT BROMMEL AT 612-503-4032 FOR MORE DETAILS
2026-03-05T00:00:00Z

Help Desk/Desktop Support Analyst

Maple Lake, MN
onsite
Permanent
55000 - 65000 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Annandale, Minnesota. This role offers an excellent opportunity to provide IT support while working in a collaborative environment, with access to great benefits and a yearly bonus. If you have hands-on experience in IT and a passion for problem-solving, we encourage you to apply. Responsibilities:• Provide technical support for Windows 10 and 11 operating systems as well as Microsoft Office 365 applications.• Manage and troubleshoot mobile and handheld devices, including iOS, Android, and Windows mobile.• Configure and maintain devices using Microsoft Intune, including autopilot and policy setup.• Address and resolve hardware and software issues through effective troubleshooting strategies.• Respond to service desk tickets promptly, ensuring timely resolutions for user requests.• Administer Active Directory accounts and permissions, supporting user access control.• Assist in managing PC hardware and peripherals, ensuring optimal performance.• Deliver exceptional customer service while effectively communicating solutions to users.• Document technical procedures and solutions to maintain a knowledge base for the team.
2026-02-28T00:00:00Z

Info Security Analyst

Minneapolis, MN
remote
Temporary
40 - 50 USD / Hourly
We are looking for an experienced Information Security Analyst to join our team. In this contract position, you will play a pivotal role in ensuring the organization's security policies and controls align with industry regulations and best practices. This role is ideal for someone who thrives in a financial services environment and has a solid background in information security governance, risk management, and regulatory compliance. Responsibilities:• Develop and implement security policies and controls to protect organizational data and assets.• Ensure compliance with financial regulations and industry standards by leveraging the ServiceNow Integrated Risk Management platform.• Conduct regular audits to assess and strengthen the organization's security posture.• Support internal security awareness initiatives and training programs to enhance employee understanding of security protocols.• Collaborate with cross-functional teams to align security measures with business objectives.• Respond to audit requests and provide detailed documentation for regulatory reviews.• Monitor and evaluate risk management practices to address vulnerabilities proactively.• Maintain governance frameworks to ensure consistent application of security standards.• Analyze security metrics and reports to identify potential areas for improvement.• Provide hands-on expertise in the ServiceNow platform to optimize risk management processes.
2026-03-03T00:00:00Z

Tech Support Analyst (Overnight shift)

Minneapolis, MN
onsite
Temporary
20 - 25 USD / Hourly
We’re looking for an IT Support Specialist who brings strong technical capability, solid customer service, and a willingness to learn within a fast‑moving environment. This role supports end users across multiple sites, handles a wide range of hardware and software issues, and contributes to ongoing infrastructure upgrades. Shift- 8:00PM – 4:30AM Primary Responsibilities• Serve as a point of contact for end‑user issues and drive them to resolution• Troubleshoot hardware, software, network, and operating system problems• Partner with Senior Support Specialists when issues require deeper technical expertise• Collaborate with peers and IT leadership to understand workflows and support needs• Provide remote assistance through standard corporate tools• Maintain clear ticket documentation, steps taken, and final outcomes• Assist in creating and updating internal knowledge base content• Coordinate with team members to resolve escalations efficiently• Participate in on‑call coverage when needed• Support additional IT initiatives, deployments, and project-related tasksTechnical Focus• Re-image and prepare laptops• Support a predominantly Windows 11 environment• Handle AD/Entra ID changes, including account updates and permission management• Provide basic support for select internal custom applications• Assist with Office 365 account administration• Replace and configure hardware as required
2026-02-27T00:00:00Z

IT Support Specialist

Eden Prairie, MN
onsite
Temporary
24 - 35 USD / Hourly
The IT Support Specialist provides on‑site technical support for a key facility in Eden Prairie. Essential Functions• Provide technical support for end users in person, over the phone, and via remote tools• Deliver hands‑on support for shop floor and operational technology equipment• Resolve issues directly or escalate following defined processes• Install, configure, and maintain hardware and software on IT and shop floor equipment• Troubleshoot and escalate general hardware and software issues• Image and enroll PCs according to corporate standards• Perform basic Active Directory tasks such as password resets• Provide training to end users on hardware and software• Set up new employee PCs and support onboarding activities• Manage Windows security settings and local vulnerabilities, act as onsite contact for cyber incident remediation• Purchase and provision IT supplies as needed• Assist users with local data backups• Participate in IT audits and provide required documentation• Work with third‑party vendors for proof‑of‑concepts, procurement, and issue resolution• Provide remote‑hands support to regional and global level 2 and level 3 Infrastructure and Network Engineers
2026-03-05T00:00:00Z

Technical Analyst II, Digital

Minnetonka, MN
onsite
Temporary
38 - 42 USD / Hourly
We are looking for a dedicated and experienced Technical Analyst II to join our team in Minnetonka, Minnesota. In this role, you will support digital product initiatives by bridging the gap between business needs and technical solutions. You will play a key role in enhancing our member portal and digital platforms, ensuring seamless functionality and improved user experiences. This is a long-term contract position with the potential to transition to a permanent role, offering an opportunity to contribute to meaningful projects that benefit our members. Responsibilities: • Collaborate with the Digital Product Owner to gather, analyze, and document technical requirements for digital solutions. • Translate business needs into detailed technical specifications, user stories, and acceptance criteria. • Evaluate existing platform architecture to identify areas for improvement in scalability, security, and performance. • Assist in the transition of members to a new portal by documenting current needs, recommending enhancements, and supporting implementation. • Ensure core functionalities, including benefits access, claims viewing, and payment processing, are optimized and integrated seamlessly. • Act as a liaison between product, design, engineering, and business teams to ensure alignment on deliverables. • Support testing, validation, and troubleshooting processes to ensure successful deployment of features. • Identify and address technical dependencies and limitations to mitigate risks during development. • Contribute to quality assurance processes by defining test cases and reviewing deliverables. • Create and maintain comprehensive technical documentation, including workflows, use cases, and integration guides.
2026-02-24T00:00:00Z