Operations Support Specialist – Gaming Development Lab
We are seeking an Operations Support Specialist to maintain and support the development environment for gaming systems. This role requires a self-sufficient problem solver who can prioritize tasks, troubleshoot issues, document processes, and communicate effectively.
Work Location: On-site in Redmond, WA, 5 days a week
Key Responsibilities
- DRI (Designated Responsible Individual) – Work independently, scope simple projects, and set priorities for other team members. This role includes an on-call requirement and requires strong communication and documentation skills.
- Incident Management & Support – Monitor and triage support requests, engage with customers professionally, troubleshoot IT infrastructure issues, document resolutions, and ensure SLAs are met.
- Infrastructure Deployment & Maintenance – Deploy, configure, relocate, and decommission hardware (servers, racks, cabling). Perform system administration using PowerShell and ensure security compliance. Conduct routine lab checks for infrastructure issues.
- Asset & Inventory Management – Track and update hardware inventory, manage asset lifecycle (renames, relocations, decommissions), and ensure metadata accuracy.
Required Experience & Skills
- 4+ years in IT support, incident management, and troubleshooting (Windows Server/Desktop).
- 4+ years in IT operations, including hardware deployment, OS configuration, and security compliance (A+, CCENT, Windows Server Hybrid Admin certs preferred).
- 4+ years managing IT assets using datasheets/relational databases.
- Proficiency in IT infrastructure, networking basics, PowerShell scripting, and professional written communication.
Physical Requirements
- Ability to lift and move equipment weighing up to 50 pounds, with or without reasonable accommodation.
- Ability to perform repetitive lifting and moving of items up to 10 lbs.
- Ability to work in a datacenter/lab environment, including standing for extended periods, cabling above 6 feet, and working at ground level.
- Ability to use basic hand tools for installing shelves, switches, servers, and other infrastructure equipment.
- Work may involve exposure to elevated noise levels, requiring hearing protection.
Preferred (Nice-to-Have) Skills
- Azure Support – Managing cloud infrastructure, creating and migrating resources.
- Security & Monitoring – Enterprise vulnerability management, logging, and compliance.
- Enterprise Storage – EMC Isilon cluster support and SMB share management.
Equal Opportunity Statement
We are an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. Reasonable accommodations will be provided as required by law.