We are in search of a Customer Service Representative to be located in Plymouth Meeting, Pennsylvania. The role is a contract to permanent employment opportunity, primarily based on-site. The role is based in the industry and will involve managing customer inquiries, maintaining accurate customer records, and processing customer applications.
Responsibilities:
• Managing outbound calls and dispatch activities efficiently
• Accurately processing customer credit applications
• Maintaining and updating customer credit records accurately
• Utilizing CRM and IBM AS/400 for various tasks related to customer service and dispatch
• Effectively using computer programs and management systems
• Employing the 'About Time' software for appropriate tasks
• Answering inbound calls and addressing queries promptly
• Familiarity with various Computer Programs is essential.
• Experience with CRM platforms is necessary.
• Knowledge of IBM AS/400 will be advantageous.
• Ability to use Management System effectively is crucial.
• Proficiency in About Time software is required.
• Aptitude for providing answers to queries promptly and professionally.
• Experience in Answering Inbound Calls is necessary.
• Ability to handle Billing Functions effectively.
• Strong Communication skills are required.