We are on the lookout for a Member Support Specialist based in Plano, Texas. This position involves managing daily operations, handling customer service tasks, and utilizing various tech tools to ensure smooth and efficient workplace operations.
Responsibilities:
• Serve as a primary contact for employees and visitors, ensuring a welcoming and seamless experience
• Handle inquiries and provide assistance related to workplace services and amenities
• Manage check-in procedures and provide necessary information to enhance visitor experience
• Utilize tools like G Suite for effective communication, documentation, and calendar management
• Track workplace-related requests and issues through Jira
• Collaborate with security and onsite management to address maintenance, deliveries, and other operational needs
• Coordinate calendars for meetings, events, and appointments to ensure effective use of shared spaces
• Proven experience in Customer Service, demonstrating exceptional ability to handle and resolve customer issues efficiently
• Excellent Communication skills to effectively interact with team members and customers
• Familiarity with Office Functions, including Documentation, Operations, Planning, and Procedures
• Knowledge of company Policy, with the ability to Schedule Appointments and ensure Security measures are followed
• Proficiency in using Spreadsheets and managing Calendar systems
• Experience in Implementation and Execution of plans and strategies
• Ability to handle Deliveries, ensuring they comply with company and regulatory standards